Life,Holistic Living: Delivering Superior Customer Experience
Executive summary: H1 FY23
2
Revenue & Scale
Profitability & Cost
Customer & Capital
New
Rs. bn
37.8
41.1
CY
27.6%
26.2%
CY
88%
87%
Individual
WRP
Business
Market
Share
14.8%
16.1%
Margin
(NBM)
13th month
persistency1
PY
26.4%
PY
86%
Renewal
premium
Rs (Bn.)
108.0
120.1
Rs (Bn.)
12.6
12.9
VNB
Growth
21%
NM*
Growth
16%
NM*
Claim settlement
ratio (FY22)
Overall
99.6%
Individual
98.7%
Rs (Bn.)
2,044
2,249
Rs (Bn.)
6.8
6.9
CY
25
AUM
Growth
7%
NM*
Profit After
Tax (PAT)
Growth
18%
NM*
Complaints per
10K policies²
PY
29
Rs (Bn.)
330
360
CY
14.3%
14.7%
Sep'22
210%
210%
IEV
EVOP
17.7%
NA
Operating
exp. ratio
Solvency
PY
12.0%
Mar'22
176%
XX
Pre-Merger Basis#
Excludes single premium
Complaints data (excluding survival and death claims) for FY22 & FY21
1.
2.
*
Not meaningful as previous year numbers are not comparable
# Pre-Merger numbers exclude Exide Life; Post-Merger numbers include Exide Life
XX
Post-Merger basis#
HDFC
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