1H24 Financial Results

Customer engagement Leading Net Promotor Score¹ in all key segments Dec 22 Retail NPS Business NPS 14 consecutive months 23 consecutive months #1 CBA Peers Dec 23 Dec 22 1. Refer to sources, glossary and notes at the back of this presentation for further details. 2. Turnover +$300 million per annum. #1 CBA Peers Institutional NPS2 13 consecutive months #1 Dec 23 Dec 22 Dec 23 CBA Peers 16

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