2022 Interim Results

I Coordinated to serve Pandemic Prevention and Control & Supported Economic and Social Development LE MM • • Rolled out special assistance initiatives Supported the needs of emergency capital from relevant enterprises Introduced differentiated measures in areas that are severely impacted, including special credit limits and credit approvals ° • Effectively strengthened credit management Optimised the differentiated assessment of NPLs tolerance Solidified the investigation pre- lending and investment, assessment during lending and investment process, as well as the review post-lending and investment Strengthened the monitoring of asset quality Pursued excellence in the disposal of NPLS Pursed excellence of the arrangements in continuing financing • • Provided policy arrangements to market entities significantly impacted by the pandemic, including loan principal repayment and interest payment deferrals Offered loans on preferential interest rate to customers providing rent relief Provided financial services including guarantee in financing and to entrepreneurs among specific target groups Increased reduction and exemption of service fees to enterprises in challenged industries • Promoted financial products Enhanced multi-channel promotion of financial products and services offered to enterprises that were temporarily challenged because of the pandemic Further promoted the "Jinzhihuim in" project ° • Guaranteed remote financial services during the pandemic Dynamically implemented the emergency strategy of "remote reinforcement + intelligent routing + customer service at home" Piloting "Cloud Production" to enhance capability in reusing resources across channels and regions Remote banking served 780 million visits, connection rate remained at 80% or above Supported 17 processes including credit card business and optimisation of repayment negotiation, as well as 7,000+ emergency issues including card cancellation Provided support to offline outlets, handling 5,918 emergency password resets for customers ● 中国建设银行 China Construction Bank 12 2022 Interim Results

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