1H24 Financial Results

Global best digital experiences Reimagining data and analytics Fairness & transparency . • Responsible Al toolkit providing comprehensive coverage across Al development lifecycle Appointed to National Al Centre Responsible Al think tank on Responsible Al solutions for Australia #1 Asia Pacific Bank (6th globally) for Al maturity¹ Scale • 50m responses generated daily leveraging the Bank's Generative Al capability² Technology is processing 2,000 transactions per second at peak³ Real time 田 Customer Engagement Engine powered by • ~1,000 Adaptive models live across the Customer Engagement Engine available to serve our customers4 360,000 interactions screened every second, CommBank.ai $ 200 billion each week via CommBank Safe Intelligent automation CommBank Gen.ai Studio delivering highly accurate and usable responses to our staff to serve customers better and faster (50+ generative Al use cases across the bank5) 30x increase in experimentation capability within an NBC compared to current CEE A/B Testing Framework with GenAl 1, 2, 3, 4, 5, 6, 7, 8. Refer to sources, glossary and notes at the back of this presentation for further details. о World class partnerships • • • Access to world-leading talent through strategic partnership with H2O.ai Collaboration with CSIRO National Al Centre to explore and boost adoption of Al in Australia Hyperpersonalised customer experiences Delivering personalised experiences through GenAl with Benefits finder, More x CommBank Yello and Fuel Finder NBCs in app to ~1.1 million 2 customers ~1.9 million notifications per day? Fraud & scams • New intelligence sharing pilot with Vodafone allowing CBA to implement proactive blocks on suspected fraudulent payments Connect retail & business customers • 66% increase in discoverability within the CommBank App driven by Al models 57

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