Life,Holistic Living: Delivering Superior Customer Experience slide image

Life,Holistic Living: Delivering Superior Customer Experience

Financial and operational snapshot (2/2) H1 FY23 H1 FY23 H1 FY22 FY22 FY21 (Pre-Merger) Overall New Business Margins (post overrun) Operating Return on EV Operating Expenses / Total Premium 27.6% 26.4% 27.4% 26.1% (Post-Merger) 26.2% 17.7% 16.1% 16.6% 18.5% ΝΑ 14.3% 12.0% 12.3% 12.0% 14.7% Total Expenses (OpEx + Commission) / Total Premium 18.5% 16.3% 16.5% 16.4% 19.3% Return on Equity (1) ΝΑ 13.5% 10.1% 17.6% 12.4% Solvency Ratio 210% 190% 176% Persistency (13M / 61M) (2) 88%/54% 86%/52% 87%/54% 201% 85%/49% 210% 87%/51% Market Share (%) - Individual WRP - Group New Business - Total New Business Business Mix (%) 14.8% 16.2% 14.8% 15.5% 16.1% 22.8% 28.1% 27.9% 19.1% 22.3% 21.0% 27.6% 21.5% 23.0% 19.8% - Product (UL/Non par savings/Annuity/Non par protection/Par) (3) - Indl Distribution (CA/Agency/Broker/Direct) (3) - Total Distribution (CA/Agency/Broker/Direct/Group) (4) - Share of protection business (Based on Indl APE) 23/37/7/4/29 61/15/7/17 24/6/2/16/50 4.3% - Share of protection business (Based on Overall APE) 15.5% 26/32/5/7/30 60/13/6/21 23/6/2/17/52 6.6% 13.9% 26/33/5/6/30 24/31/5/7/34 21/37/6/4/31 60/14/6/19 61/13/7/19 57/18/8/17 24/6/2/16/52 25/6/2/17/50 24/8/3/16/49 5.6% 6.8% 4.4% 13.6% 12.8% 15.6% - Share of protection business (Based on NBP) 32.3% 21.4% 24.0% 19.6% 31.7% 1. Calculated using net profit and average net worth for the period (Net worth comprises Share capital, Share premium and Accumulated profits). Opening networth for FY23 has been adjusted in line with the scheme of merger approved by the court 2. For individual business, excluding single premium and fully paid up policies 3. Based on individual APE. UL: Unit Linked, Trad: Traditional, Par: Participating & CA: Corporate Agents. Percentages are rounded off HDFC Life 4. 52 Based on total new business premium including group. Percentages are rounded off
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