Life,Holistic Living: Delivering Superior Customer Experience
Holistic Living: Inclusive Growth
FY22
Sector-wise budget break-up
3%
Customer Highlights
Claim settlement ratio
(individual & group)
99.6%
Customer Satisfaction
Score for March'22
88.9 %
Persistency ratio
(13th month) 87%
(excluding single premium
and fully paid up policies)
COVID claims (net)
Rs. 818 crore,
Count 15,293
CSR Numbers
Number of lives covered
5.4 crore
Rural sector
1,89,147
Social sector
1,00,87,909
MFI lives covered under CP
3,14,55,858
States and UT's covered
23
21%
24%
52%
■ Education and Livelihood
■ Health care and Sanitation
■ Environmental Sustainability
■ Others
Sustainable Development
Goals covered 12
CSR Spends
Rs. 17.4 crore
CSR beneficiaries*
4.6 lakh
|32
*CSR beneficiaries include 1.60 lakh beneficiaries impacted in completed projects and 3.07 lakh
beneficiaries from on-going projects
HDFC
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