1H24 Financial Results
Global best digital experiences
Focus on security and innovation
Group priority
Tech focus
Recent developments /
highlights
.
Build world-class
engineering capability
Deliver faster
for customers
• Delivering faster and more
safely through optimising
delivery and DevSecOps¹
• 927 engineers hired in
1H24, +2.5% YoY
(~5,000 in total), to increase
the technology skills of our
people
• Launched female cloud skills
program with ~1,300
participants, building an
inclusive and future ready
workforce
•
•
Deliver the best integrated
digital experiences
World-class
data and AI
Utilising Al to deliver
personalised customer
experiences, +66%
customer engagement via
the CommBank app²
Responsible scaling of Al
resulted in 50+ Generative
Al use cases to simplify
operational processes and
support our frontline to serve
our customers
Upskilled over 500 staff on
Al tools to democratise the
responsible use of Al
•
•
•
Modernise systems and
digitise end-to-end
Simpler, better
foundations
Modern
tech estate
Continuing to simplify and
modernise our technology
platforms to deliver
exceptional customer
experiences
Delivered API infrastructure
to drive consistency,
reusability and efficient use
of our APIs across the
Group
Continuing to leverage cloud
platform flexibly to enable
faster customer outcomes
•
Operational
excellence
Launched Scam Indicator,
helping to safeguard
customers from high-risk
scam situations in real time
Extended NameCheck
technology which has
prevented ~$200 million in
mistaken payments and
scams³
•
Enhancing resilience
capabilities to meet growing
customer expectations and
regulatory requirements
1. DevSecOps represents a software development lifecycle (SDLC) methodology which involves bringing together development, security and operations throughout the entire SDLC. 2. Unique users interacting
with the Quick Links bar in the app from 1 July 2023 to 20 November 2023. 3. Data as of 31 December 2023, based on payments made via the CommBank app and NetBank between March 2023 and
December 2023.
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