SBN HOLDINGS LIMITED Annual Report 2022

OUR VALUE CREATION STORY 12 Our strategy Our strategy is underpinned by our purpose. Our updated strategic priorities will enable us to better fulfil our purpose as we deliver our 2025 Ambition and achieve our financial targets. Our targets Our strategic priorities + Translating 2025 Ambition into execution Client focus ■ Top quartile client and partner satisfaction scores ■ Revenue growth 5% to 9% Short term We are focused on defending and growing our franchise Medium term Each client segment will maintain and protect their strengths, building new ecosystems in focused and clearly identified areas to meet the expanding needs of our clients. We enhance our offering to our clients by facilitating partnerships with technology providers. D Transform client experience We will transform client experience using digital technology, amplified by the human touch. We aim to understand our clients as deeply and empathetically as we can and then use our human skill and digital capabilities to help meet their needs and enable them to achieve their goals. Execute with excellence 000 We will execute with excellence, delivering innovative and cost- effective products and services, ourselves and in partnership with others. + H + Employee engagement ■ Upward trend in eNPS ■ Increasingly diverse workforce ■Improved workforce return on investment We are focused on accelerating skills development in key areas to develop, attract and retain critical skills and drive platform thinking Our people are learning to think and act differently while developing new and more relevant skills. Risk and conduct ■ Operate within risk appetite and conduct framework ■ Common equity tier 1 (CET 1) ratio> 11% ■ Credit loss ratio 70bps to 100bps We are committed to doing the right business, the right way ■We are committed to world-class governance and risk management, embedded in the way we do things. Operational excellence ■ Lower cost to serve ■ Cost-to-income below 60% System security and stability ■ Improving data monetisation We will deliver innovative solutions that support our platform ambitions We will deliver innovative solutions that can be scaled through the right infrastructure that provides an always on, always secure digital foundation. 0000 Drive sustainable growth and value We will drive long-term, environmental and socially sustainable growth and value. We will responsibly allocate our resources and strive to deliver positive impact. 函 SBN HOLDINGS LIMITED 13 Annual report 2022 Financial outcome ■ Sustained headline earnings growth ■ROE of above 15% Execution requires capital reallocation ■ We are focused on efficient investment, preserving the strong franchises we have and investing in capital efficient, high-margin growth in growing segments where the return on investment is clear and attractive to deliver our 2025 targets. SEE impact ■ Support the development of alternative building materials We are committed to making a positive impact We are committed to promoting sustainable and inclusive development, considering the environmental and social impacts of our decisions and actions, taking into account our stakeholder views and preferences. We will continue to increase the transparency of our decision-making and enhance our ESG reporting. & Walvis Bay - Namibia

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