2022 Interim Results

| Comprehensive Enhancement of Channel Services and Outlet Competitiveness www Improved competitiveness of outlets Higher operational efficiency The average daily balance of corporate deposit per outlet was RMB 706 million, up 4.4% from the beginning of the year The average daily balance of individual deposit per outlet was RMB 820 million, up 9.4% from the beginning of the year The number of active corporate business customers per outlet was 304, up 4.3% from the beginning of the year The number of active individual customers per outlet was 11,464, up 1.4% from the beginning of the year Upgraded outlets layout . Guaranteed resources investment in channel construction in key strategic regions Promote the adjustment and optimisation of outlets layout Improved the county outlet layout with the number of county outlets reaching 4,200 Enhanced the role of flagship outlets as benchmark setters and synergy drivers Promoted the removal or relocation of inefficient outlets Advanced the restructuring of the position system at outlets Position restructuring covered all outlets • . 53,600 wealth managers to achieve multi-tasking accountabilities 31,000 employees holding account manager positions at outlets ● 中国建设银行 China Construction Bank Provided high-quality remote banking services Created the smart and agile "Smart Service" brand Expanded service scenarios • • Promoted "CCB Lifestyle" telephone and online customer service nationwide, serving 2 million visits Conducted experience activities such as "Newcomer's Gift" and guided 230,000 people to register for "CCB Lifestyle" APP Optimised service strategies . • Implemented the "cloud order grabbing" for telephone reservation and call back, and proactively served more than 60,000 visits Streamlined the transfer to manual customer services from four to two buttons, shortening the time for customers to get in line by 16 seconds Strengthened marketing assistance • • Reaching over 31 million customers through manual outbound calls Conducted intelligent outbound call programme, reaching 1.73 million customers Guaranteed asset quality • • Launched "artificial intelligent" repayment reminder service Smart robots handled the repayment reminder service for 7.416 million households, while 4.428 million households were handled manually Promoted intelligent operation of business 12 new self-service scenarios for navigation robots, serving an average of 5,638 visits per day Optimised the Al interaction for transferring to manual customer service, improved the credit card customer identity recognition rate, and increased the average daily manual service capacity by more than 5,000 calls "Smart Q&A" served 3,157 customers Created "95533 on WeChat" Launched the "CCB Customer Service" WeChat Channel, shared infographics and videos on hot topics, with an average daily viewership of over 50,000 Promoted "Cloud Express" throughout the Bank, servicing an average of over 3,000 visits daily Upgraded the menu layout of "CCB Customer Service", the average daily visits increased by 2.3 times, and the number of followers on "CCB Customer Service" exceeded 16.9 million 32 2022 Interim Results

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