#1CaixaBank ** CaixaBank Corporate Presentation FY 2023#2DISCLAIMER CaixaBank The purpose of this presentation is purely informative and should not be considered as a service or offer of any financial product, service or advice, nor should it be interpreted as, an offer to sell or exchange or acquire, or an invitation for offers to buy securities issued by CaixaBank, S.A. ("CaixaBank") or any of the companies mentioned herein. The information contained herein is subject to, and must be read in conjunction with, all other publicly available information. Any person at any time acquiring securities must do so only on the basis of such person's own judgment as to the merits or the suitability of the securities for its purpose and only on such information as is contained in such public information set out in the relevant documentation filed by the issuer in the context of such specific offer or issue and after taking any professional or any other advice as it deems necessary or appropriate under the relevant circumstances and not in reliance on the information contained in this presentation. CaixaBank cautions that this presentation might contain forward-looking statements concerning the development of our business and economic performance. Particularly, both the financial and non- financial information from CaixaBank Group ("Group") related to results from investments has been prepared mainly based on estimates (including environmental, social or governance ("ESG") performance objectives). While these statements are based on our current projections, judgments and future expectations concerning the development of our business, a number of risks, uncertainties and other important factors could cause actual developments and results to differ materially from our expectations. Such factors include, but are not limited to, the market general situation, macroeconomic factors, regulatory, political or government guidelines and trends, movements in domestic and international securities markets, currency exchange rates and interest rates, changes in the financial position, creditworthiness or solvency of our customers, debtors or counterparts, as well as our ability to meet ESG expectations or undertakings, which may depend largely on the actions of third parties, such as our decarbonisation targets, etc. These risk factors, together with any other ones mentioned in past or future reports, could adversely affect our business and the levels of performance and results described, including those related to ESG performance. Other unknown or unforeseeable factors, and those whose evolution and potential impact remain uncertain, could also make the results or outcome differ significantly from those described in our projections and estimates. Statements as to historical performance, historical share price or financial accretion are not intended to mean that future performance, future share price or future earnings for any period will necessarily match or exceed those of any prior year. Nothing in this presentation should be construed as a profit forecast. In addition, it should be noted that although this presentation has been prepared based on accounting registers kept by CaixaBank and by the rest of the Group companies it may contain certain adjustments and reclassifications in order to harmonise the accounting principles and criteria followed by such companies with those followed by CaixaBank, as in the specific case of Banco Português de Investimento ("BPI"), so that, the relevant data included in this presentation may differ from those included in the relevant financial information as published by BPI. In particular, regarding the data provided by third parties, neither CaixaBank, nor any of its administrators, directors or employees, either explicitly or implicitly, guarantees that these contents are exact, accurate, comprehensive or complete, nor are they obliged to keep them updated, nor to correct them in the case that any deficiency, error or omission were to be detected. Moreover, in reproducing these contents in by any means, Caixa Bank may introduce any changes it deems suitable, may omit partially or completely any of the elements of this presentation, and in case of any deviation between such a version and this one, CaixaBank assumes no liability for any discrepancy. This statement must be taken into account by all those persons or entities that may have to make decisions or prepare or disseminate opinions regarding securities issued by CaixaBank and, in particular, by analysts and investors who handle this document. All of them are encouraged to consult the documentation and public information communicated or registered by CaixaBank with the National Securities Market Commission (Comisión Nacional del Mercado de Valores, "CNMV"). In particular, it should be noted that this document contains unaudited financial information. In relation to Alternative Performance Measures (APMs) as defined in the guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority on 5 October 2015 (ESMA/2015/1415), this presentation uses certain APMs, which have not been audited, for a better understanding of the company's financial performance. These measures are considered additional disclosures and in no case replace the financial information prepared under the International Financial Reporting Standards (IFRS). Moreover, the way the Group defines and calculates these measures may differ to the way similar measures are calculated by other companies. Accordingly, they may not be comparable. Please refer to the Glossary section of the relevant Caixa Bank's Business Activity and Results Report for a list of the APMs used along with the relevant reconciliation between certain indicators. Since 1 January 2023, the Group applies IFRS 17 "Insurance Contracts" and IFRS 9 "Financial Instruments" to the assets and liabilities assigned to the insurance business, based each of the income statement for the year 2022 and the balance sheet as of 31 December 2022 have been restated for comparative purposes. The Group has also taken into consideration the requirements of IFRS 9, an accounting standard that has already been applied to the banking business for the registration and measurement of its financial assets and liabilities. This presentation has not been submitted to the CNMV or to any other authority in any other jurisdiction for review or for approval. Its content is regulated by the Spanish law applicable at the date hereto, and it is not addressed to any person, or any legal entity located in any other jurisdiction and therefore it may not be compliant with the relevant regulations or legal requirements as applicable in any such other jurisdiction. Notwithstanding any legal requirements, or any limitations imposed by CaixaBank which may be applicable, permission is hereby expressly refused for any type of use or exploitation of the content of this presentation, and for any use of the signs, trademarks and logotypes contained herein. This prohibition extends to any kind of reproduction, distribution, transmission to third parties, public communication or conversion by any other mean, for commercial purposes, without the previous express consent of CaixaBank and/or other respective proprietary title holders. Any failure to observe this restriction may constitute a sanctionable offense under the current legislation. NOTE on the restatement of historical financial information under IFRS 17/9: FY22 financial information was restated in accordance with IFRS 17/9. Trailing twelve-month ratios prior to 4Q22 correspond to those reported under IFRS 4, as historical information was not available for restatement. Refer to the Appendix for the restated historical P&L figures. Presentation prepared with Group data at closing of 31 December 2023. Financial information as presented in 4Q23 Results presentation and Quarterly Report. 2#3= CONTENTS 1. * CAIXABANK GROUP AT A GLANCE Page 4 2. ✰ BUSINESS MODEL Page 17 *CaixaBank 3. A STRATEGY 4. mi ACTIVITY & RESULTS Page 24 Page 30 3#4CaixaBank 1. CAIXABANK GROUP AT A GLANCE#5AT A GLANCE Our purpose OUR MISSION Contribute to the financial Standing by Be close to people and society. Be part of their lives, communities, reality and financial needs. Be close to their concerns, commit to them. Standing by people for everything that matters Everything Beyond our financial activity OUR VALUES well-being of our customers and to the progress of society Quality Trust CaixaBank People Placing people at the centre and including all CaixaBank's stakeholders (both external and internal) Matters It allows everyone to embrace the purpose, according to their needs and specific situation. It lets CaixaBank talk about both micro and macro aspects, thus also encompassing the organisation's social commitment. OUR CULTURE People first An agile attitude Social commitment Partnership is our strength 5#6AT A GLANCE CaixaBank Group at a glance. Leading bancassurance franchise in Spain Portugal CaixaBank Omni-channel distribution platform and comprehensive offering with own leading factories 20.1 M €607 Bn €354 Bn €630 Bn 4,191 Clients Total assets Client loans (gross) Client funds Branches 12,594 ATMs 44,863 11.5 M I 0.9 M Employees 23% 125% Market share in loans I deposits (1) 29% 26% 42% Market share in long-term savings(1)(2) Market share in life- risk insurance (1) Penetration in digital clients(1) VidaCaixa #1 Life-insurance Group in Spain CaixaBank #1 CaixaBank #1 In Mutual funds in Spain By credit card turnover in Spain Financial strength: step-up in profitability backed by a solid balance sheet Digital clients Spain | Portugal MicroBank #1 Private micro-finance entity in Europe A unique way of banking: strong commitment to support society and to sustainability >140K €27 Bn €4.8 Bn 15.6% 40.9% Market cap(3) FY23 Net income FY23 ROTE FY23 C/I Microcredits granted in 2023 (1) 783 Towns (1) served by mobile branches 360K Clients with social or basic accounts(1) 2 | A | 16.1 Sustainable Fitch I CDP I Sustainalytics 10.5% 2.7% 173% 215% 12.4% Dividend yield(4) % NPL 1% NPL coverage % LCR eop % CET1 ex IFRS9 TA Net zero Carbon emissions by 2050 #1 #1 By green financing in EMEA (2023)(5) In Europe by SDG bond issues in 2019-23(6) ~€64 Bn Mobilisation of sust. finance 2022-24e(7) (1) In Spain. (2) Includes mutual funds, pension plans and savings insurance. (3) As of YE23 and excluding treasury shares. (4) FY23 dividend divided by the share price at 31 December 2023. (5) Source: LSEG-Refinitiv. (6) Source: Dealogic. (7) Refer to the glossary for definition. 6#7AT A GLANCE The bank of choice for Spanish retail customers with a solid and growing franchise in Portugal Market share in key products: % in Spain (1) 23.5% * #1 23.5% Loans (2) Loans to businesses 34.0% 36.5% Pension plans Saving insurance (3) CaixaBank CaixaBank 24.8% 24.7% میرا Mortgages Deposits (2) 23.6% Mutual funds 29.3% 25.7% 31.1% Long-term savings(4) Life-risk insurance Credit card (5) turnover TOTAL ASSETS, CREDIT AND DEPOSITS CLIENTS MARKET SHARE IN KEY RETAIL PRODUCTS Market share in key products: BPI, % in Portugal (6) *BPI 11.7% Loans (2) 10.5% Deposits (2) 20.1 Million Clients in Spain + Portugal SPAIN EUROMONEY AWARDS FOR EXCELLENCE 2023 GEST DANK میرا EUROMONEY AWARDS FOR EXCELLENCE WESTERN EUROPE BEST DIGITAL BANK 2015 11.3% 14.4% Loans to businesses Mortgages 12.9% 15.6% Mutual funds BANK AWARD GLOBA 2023 BEST D DIGITAL BANK Life-risk insurance AWARD 2023 GLOMANCE BEST BA BANK AWARD 02023 CINCO ESTRELAS GORAN FINANCE PROELITOS PREGIO 2024 EUROMONEY AWARDS FOR EXCELLENCE PORTUGAL 2013 BEST BANK FOR ESG T & CA (1) Based on latest available data from Bank of Spain, ICEA, INVERCO, Cards and Payments System. (2) Resident households and businesses (excluding financial institutions and public sector). (3) Based on ICEA data. Sector data for December 2023 are internal estimates. (4) Combined market share of mutual funds, pension plans and savings insurance (asset management perspective). Based on INVERCO and ICEA data. For savings insurance, sector data as of Dec. 2023 are internal estimates. (5) Including credit and debit cards. (6) Source: BPI and Bank of Portugal, latest available data (as of Dec. 2023). 2023 BANCA 7#8AT A GLANCE Best-in-class omni-channel distribution platform with multi-product capabilities PHYSICAL FOOTPRINT # of retail branches # of ATMs 3,618 Spain 270 Portugal ATM - 0 ● 11,335 Spain 1,259 Portugal NO WITHDRAWAL FROM TOWNS Presence in towns with >5K inhabitants 23.8% market share by # of branches (Spain)(1) CaixaBank LEADER IN DIGITAL CHANNELS # of digital clients(2) ~42% 11.5 M Spain 0.9 M Portugal digital penetration (Spain)(3) EUROMONEY AWARDS FOR EXCELLENCE WESTERN 2025 EUROPE BEST DIGITAL BANK Digital and remote relationship models CaixaBankNow InTouch imagin 3.3 M clients (4) 3.3 M clients(5) USE OF MOBILE CHANNEL IS GROWING RAPIDLY Breakdown of digital clients(2), (Spain) 483 towns where CABK is the only bank 40% 3% 2.6 M of purchases with mobile phones 27% 99% Spain 61% Portugal SPAIN 783 towns with mobile branches (Jan. 2024) Agreement with post office (coverage of towns with <500 inhabitants) • 100% digital ⚫ Omni-channel • Mobile Mobile + web • Web 4.9 M 60% cards downloaded to mobile phones 70% (1) As of September 2023. (2) Individual clients with at least one access to Digital Banking in the last 6 months. (3) 12-month average, latest available data as of 31 December 2023. Total digital banking penetration (desktop + mobile). Including exclusive clients and shared clients with other entities. Source: ComScore MP and Home and Work (Spain) eBanking portals audiences. (4) In Spain. InTouch was launched in mid-2018. (5) Imagin was launched in 2016 and re-launched in 2020. 8#9AT A GLANCE Captive product factories facilitate innovation and agility while offering the best value proposition to our clients INSURANCE: LIFE AND NON-LIFE ASSET MANAGEMENT VidaCaixa CaixaBank *BPI VIDA E PENSÕES Grupo BPI CaixaBank ASSET MANAGEMENT CISTRO BEADS PAYMENTS & CONSUMER FINANCE X CaixaBank PAYMENTS & CONSUMER POD CaixaBank MICRO-CREDIT MicroBank • 100% ownership #1 life-insurance (Spain)(1) PRI SegurCaixa Adeslas 49.9% ownership 100% ownership #1 in mutual funds (Spain) (1) Market share in mutual funds in Spain: 23.6% CaixaBank AM and BPI Gestao de Activos: Highest UN rating in sustainable investment A+ PRI A+ • #1 Health insurance (Spain) (1) 100% ownership #1 in credit card turnover (Spain) (1) Comercia Global Payments • 20% ownership (2) Largest private microfinance institution in Europe 100% ownership ~€1.4 Bn granted in FY23 in micro-credits and other loans with social impact 28.5K jobs created in FY23 through entrepreneurship support Support from: CEB (1) Based on latest available data, from Bank of Spain, ICEA, INVERCO, Cards and Payments System. (2) Strategic partnership with Global Payments (owner of 80% of Comercia Global Payments). 9#10AT A GLANCE Facing the future from the strongest financial position in 10+ years HIGHER ABILITY TO ABSORB COR ......Recur. PPP/loans plus contingent liabilities ttm, % (D)(2)(3) COR ttm, % (2) 1.55% 1.44% CaixaBank STEEP IMPROVEMENT IN EFFICIENCY AND PROFITABILITY C/I ttm(1)(4), % ROTE ttm(1)(4), % 15.6% 2.27% 56.7% 50.3% 9.8% 40.9% 6.5% 0.48% 2014-21 avg. 0.25% 2022 0.28% 2023 2014-21 avg. 2022 2023 2014-21 avg. 2022 2023 LOW % NPL WITH HIGH COVERAGE % NPL % NPL coverage AMPLE LIQUIDITY AND HIGHER CAPITAL BUILD % LCR % CET1 ex IFRS 9 TA(5) 215% 11.4% 74% 73% 194% 12.3% 12.4% 0.23% 2nd SBB(6) completed 56%. TLTRO REPAID IN FULL o/w repaid in 2023 €15.6 Bn 2.7% 2.7% 2014-21 peak YE22 YE23 2014-21 avg. YE22 YE23 Dec-22 Dec-23 Dec-22 Dec-23 201 bps FY23 organic capital build(7) 3.8% MDA buffer(8) (1) 2022-23 under new accounting standards; 2014-21 based on previously reported figures (IFRS 4). (2) 2020-21 PF including Bankia for 12 months. (3) 2023 adjusted excluding the extraordinary banking tax. (4) 2021 ROTE and %C/I adjusted excluding M&A one-offs. (5) Dec-22 under IFRS 17/9. (6) Second extraordinary SBB executed between September 2023 and January 2024. (7) Excludes dividend accrual, AT1 coupons and impacts from markets and other. (8) % CET 1 including IFRS 9 TA vs. 2024 SREP: 380 bps; 386 bps vs. 2023 SREP. 10#11AT A GLANCE Strong financials support higher shareholder distributions 2023 INCREASED TBVPS TBVPS, € INCREASED EPS EPS(2) in € 4.20 0.64 % INCREASED PAYOUT Cash payout(3), % INCREASED DPS DPS(3)(4), € 60% 55% 50% 0.39 3.77 3.73 3.49 +11% 0.40 0.31 0.23 +61% 15% +5 pp 0.23 0.15 0.03 -70% YE20 YE21 YE22 (1) YE23 2020 2021 2022 2023 FY 20 FY21 FY22 FY23 FY20 FY21 FY22 FY23 2024 ORDINARY DIVIDEND (6) 0° CaixaBank EXTRAORDINARY DISTRIBUTIONS €500 M 2nd extraordinary SBB already completed (5) 3rd extraordinary SBB to begin in 1H24e (5) 2022-24 ORDINARY PAYOUT TOPPED UP BY EXTRAORDINARY DISTRIBUTION • 50-60% Interim dividend in Nov-24e (30-40% of 1H24 result) 2022-24E CAPITAL DISTRIBUTION CAPACITY (7) ~€12 Bn FY22 dividend already paid Cash Payout target • Final dividend in April 2025e UPGRADED STRATEGIC AMBITION (vs. c.€9 Bn initial target) o/w ~€6.9 Bn including • FY23 dividend announced (3) • 1st and 2nd SBB already executed (5) (1) IFRS 17/9. (2) Profit attributed to the Group, ex M&A impacts in 2021, divided by the average number of shares outstanding. (3) FY23: dividend payable against fiscal year results as agreed by the Board for proposal to the next AGM. (4) DPS rounded to nearest € cent and calculated as total dividend against each fiscal year result divided by year-end outstanding shares. FY23: total dividend divided by outstanding shares as of end of Dec-2023 excluding those repurchased under 2nd SBB (€500M completed on 3 January 2024). (5) 1st extraordinary SBB (€1.8 Bn) executed in 2022. 2nd extraordinary SBB: €500M executed between September 2023 and January 2024. 3rd extraordinary SBB: it is the intention of CABK, subject to the appropriate regulatory approval, to implement a new extraordinary SBB (the 3rd one during the Strategic Plan period) expected to begin in 1H24 and aimed at bringing YE23 % CET 1 closer to 12%. Additional details, including the maximum amount of the SBB, will be disclosed in due course and once approved. (6) Dividend plan for 2024 approved by the BoD in February 2024. (7) Includes 2022 SBB plus capital generated in 2022-24 in excess of 12% CET1 ratio (ex IFRS 9 TA). 11#12AT A GLANCE Profitability and returns to society are fully aligned BREAKDOWN OF SHARE CAPITAL In % of total as of 31 December 2023 ~14% Retail ~35% Institutional ~7,502 Million shares outstanding(1) ~590,000 SHAREHOLDERS ~32% "la Caixa" Foundation CaixaBank SOCIAL DIVIDEND AND COLLABORATION WITH "LA CAIXA" FOUNDATION IN SOCIAL INITIATIVES Dividend distributed to "la Caixa" Foundation in recent years, ЄM ~€2.5 Bn Collaboration in Last 6 years ~2% Treasury stock, Directors and shareholders with Board representation (1) ~17% FROB(2) social initiatives >900 2023 "La Caixa" Foundation Welfare budget: breakdown in % of total (3) 59% Social 558 21% Culture & Science 407 354 12% Research & Health 65 167 Social dividend 8% Education & Scholarship (4) 2018 2019 2020 2021 2022 2023 Creating value > €900 M ~€500 M 2023 Dividend(4) "la Caixa" Foundation FROB ~€1,450 M Other shareholders (1) Includes treasury stock (including 129.4 Million shares acquired under the latest SBB programme with the intention of amortising them, subject to AGM authorisation). (2) Spanish Executive Resolution Authority, which holds the stake via holding company BFA Tenedora de Acciones, S.A., was a controlling shareholder of Bankia S.A. and entered CaixaBank's shareholder base upon the merger with Bankia in March 2021. (3) Source: "la Caixa" Foundation Quick Guide 2023. (4) Based on dividend payable against FY23 CaixaBank results as agreed by the Board for proposal to the next AGM. 12#13AT A GLANCE Strengthening our commitments to clients and society CaixaBank A unique way of banking Fostering financial inclusion Leading micro- credit in Europe Solutions with social impact ■ The only bank in 483 towns Plus 783 w/mobile branch (1)(2) ~360K clients with social or basic accounts (1) Senior citizen program The largest micro-lender in Europe >1.4 Million microcredits and loans with social impact granted since inception (1) ~330,000 jobs created since inception (1) >10K social housing units; ~850 new social rents (1) ■ ~6,400 CGP applications (1) Impulsa: >5,900 beneficiary households since programme inception MICROBANK IN 2023 * MicroBank - KEY FIGURES €1,383 M Micro-credits and other loans with social impact granted; +36% yoy 28,521 Jobs created with micro-credit support 8,621 New businesses created with 卲 the support of micro-credits €2,779 M Outstanding loans, YE23 Social projects Volunteering programme: > 17K participants (2023); >370K beneficiaries (2023)(1) Dualiza (c.35K beneficiary students since inception) Strategic partnership w/ "la Caixa" Foundation (1) In Spain. (2) As of January 2024. oooo >148,000 ÅÅÅÅ Beneficiaries TITT 13#14AT A GLANCE Advancing our sustainability aims CaixaBank MOBILISATION OF SUSTAINABLE FINANCING Mobilisation of sustainable finance (1) since launching the Strategic Plan €Bn (cumulative since YE21, ex BPI) 23.6 50.8 ~64 >>> €45.7 Bn Sustainable financing and €5.1 Bn Sustainable intermediation (2022-23) >> > €63 Bn AuMs under SFDR Articles 8 & 9 » DJSI: Amongst the most sustainable banks worldwide (#2 in Europe) >> 1st Spanish bank to publish an ESG solicited rating: rating of "2" by Sustainable Fitch (2) >>> Top UN rating in sustainable investment (3) (VCX, CAM, BPI GA) » Leader in 2019-2023 SDG bond issues (4) » #1 EMEA Bank - Top Tier Green & ESG Loans (5) >> Best bank for Sustainability and in Corporate Responsibility in Spain 2023 by Euromoney 2022 2023 2022-24 Strategic Plan target PRI Principles for Responsible Investment Member of EUROMONEY PAROS FOR EXCELLENCE PONT CDP A LIST 2023 BEST BANK CLIMATE NZBA FOUNDING MEMBER: 2030 DECARBONISATION TARGETS FOR 5 SECTORS (6) POWER 费 GENERATION OIL & GAS -30% kgCO2e/MWh -23% MtCO2e DOO Dow Jones Sustainability Indices Powered by the S&P Global CSA COAL AUTO -100%, exposure in ЄM -33% gCO₂/vkm QUALITYSCORE ISS ESG> BEST BANK AWARD GEOMANCE IRON & STEEL -[10-20%] KgCO₂e/t steel (1) Refer to the appendix (glossary) for definition. (2) Rating range: 1-5 with 1 being the best rating. (3) In "Policy, Governance and Strategy". (4) Source: Dealogic. (5) Source: LSEG-Refinitiv. (6) 2020-30 for "Power Generation" and "Oil & Gas"; 2022- 30 for others. 14#15AT A GLANCE Best-in-class governance is a corporate priority BOARD OF DIRECTORS Breakdown by category 15 20% Proprietary Directors 60% Independent 40% Women 13% "la Caixa" Found. BEST-IN-CLASS GOVERNANCE PRACTICES CaixaBank 7% 13% FROB Executive 7% 60% Independent Other External 80% Non-Proprietary One share, one vote Separate roles for chairman and CEO Appointment of Lead Independent Director since 2017 Diversified Board in terms of nationality, skills, backgrounds and disciplines, with yearly self-assessment exercise "Fit & Proper" process (ECB suitability approval needed) Balanced remuneration aimed at attracting and retaining the appropriate profile for the BoD Protection of minority shareholders and initiatives to foster their involvement AENOR certified ISS ESG Quality Score: Top ranked in all categories including Governance (2) QUALITYSCORE ENVIRONMENTAL SOCIAL BOVERNANCE HIGHEST RANKED BY ISS ESG>> AENOR BUEN GOBIERNO CORPORATIVO G+ CaixaBank 1 5.2 years in office (1) 2 Executive 9 Independent 3 Proprietary 1 External (1) Term of office 5.1 years in the case of independent board members. (2) Latest update: February 2024. 15#16AT A GLANCE 2023 highlights High-quality net income growth Upgraded targets CaixaBank NET INCOME - FY23 CORE REVENUES - FY23 €4.8 Bn +54% yoy o/w 4Q: €1.2 Bn +75% yoy €15.1 Bn +32% yoy o/w 4Q: €4.0 Bn +25% yoy 国 Improved profitability and efficiency % ROTE-FY23 15.6 % +5.9 pp yoy % C/I - FY23 40.9 % -9.3 pp yoy Balance sheet strength Creating value for our shareholders TBVPS-YE23 €4.20 FY23 % PAYOUT (3³) | DPS (3) 60% | €0.39 And NEW SBB in 1H24e (4) FY24 % payout: 50-60% (5) % NPL - YE23 2.7 % % CET1 EX IFRS9 TA - YE23 12.4 % ~Stable ytd 3.8% MDA buffer (1) +19% vs. YE22 PF(2) FY24e %ROTE (6) >15% | 2022-24e capital distribution capacity: ~€12 Bn (1) MDA buffer vs. 2024 SREP (3.9% vs. 2023 SREP). (2) yoy vs. YE22 TBVPS pro-forma excluding FY22 dividend. (3) Cash payout as agreed by the BoD to be presented for approval at the next AGM. (4) It is the intention of CABK, subject to the appropriate regulatory approval, to implement a new SBB (3rd extraordinary distribution during the Strategic Plan period), expected to begin in 1H24 and aimed at bringing YE23 % CET1 closer to 12%. Additional details, including the maximum investment, will be disclosed once the regulatory authorisation is obtained. (5) Cash payout target in the dividend plan for 2024 approved by the BoD in February 2024. To be paid in two cash payments: an interim in November 2024 (30-40% of 1H24 consolidated net profit) and a final dividend in April 2025, subject to final approval by the AGM. (6) FY24e 16 % ROE in line with FY23.#17CaixaBank 2. BUSINESS MODEL#18BUSINESS MODEL A highly-segmented business model based on specialisation and quality of service and leveraging on our strengths LEVERAGING ON OUR STRENGTHS CaixaBank DISTRIBUTION CHANNELS ADATPED TO CUSTOMER PREFERENCES SPECIALISATION Retail Banking Private Banking 0.3 M clients Branches Bank of reference in Spain + Portugal Broad customer base and universal banking model 15.1 M clients Individual banking 2.7 M clients Premier banking 1.6 M clients Business and other 20.1 M clients Omni-channel distribution model Insurance and long-term savings management subsidiaries leaders in their own segments Financial strength Sustainable banking benchmark Excellent team Business Banking 0.4 M clients 3,876 branches in Spain and 315 in Portugal CIB 0.02 M clients InTouch InTouch 3.3 M clients with remote bank managers in Spain and 0.2 M in Portugal CaixaBankNow 11.5 M clients (1) with use of digital channels in Spain and 0.9 M in Portugal Imagin 3.3 M digital clients looking for a neobank experience (Spain) IMOOM *CaixaBank CabenBank CaixaBank CaixaBank dayone CaixaBank Bank Hola Bank Real Estate & Homes Distribution channels to which the customers in the segment have access A ONE-STOP SHOP FOR LIFETIME FINANCE AND INSURANCE NEEDS Day-to-day solutions Payments € Savings and investment products Financing Insurance (life and non-life) (1) Individual clients with at least one access to Digital Banking in the last 6 months. 18#19BUSINESS MODEL A unique advisory model 29.3% MARKET SHARE IN LONG-TERM SAVINGS (1) CaixaBank Banca Premier CaixaBank Private Banking CaixaBank Wealth CaixaBank A UNIQUE ADVISORY MODEL >> EMPLOYEES CERTIFIED IN ADVISORY (2) > 30,000 ST? Knowledge and training Systematic commercial practices adapted to the client Extensive, diverse and tailor-made solutions >> ASSETS UNDER MANAGEMENT (3) ~€161 Bn MANAGED PORTFOLIOS: % OF MUTUAL FUNDS AUMS (4) ~50% Digitalisation to better serve clients » AuMs UNDER SFDR ARTICLES 8 & 9 VidaCaixa CaixaBank Socially responsible investments and solutions >> MAXIMUM UN RATING IN SUSTAINABLE INVESTMENT VidaCaixa CaixaBank *BPI PшM EUROMONEY PRIVATE BANKING Best Domestic Private Bank in Spain 2023 - Euromoney EUROMONLY PRADE BANKING 201 Best Private Bank for Discretionary Portfolio Management in Spain 2023 - Euromoney Best digital Private Bank WEALTH TECH KUROMONA PRIVATE BANKING in Spain 2023- Banker/PWM (FT Group) 46.5% Prima fer PRIE ETATDAY W A+ Best Private Bank for Digital Marketing and Communication in Europe 2023 PWM (FT Group) (1) In Spain. Combined market share of mutual funds, pension plans and savings insurance (asset management perspective). Based on INVERCO and ICEA data. For savings insurance, sector data as of Dec. 2023 are internal estimates. (2) >31K certified in MIFID II and >30K in insurance IDD. In Spain. (3) Mutual funds (including managed portfolios and SICAVS) and pension plans. (4) AuM managed by CaixaBank AM under discretionary management mandate. Excluding third-party funds. 19#20BUSINESS MODEL Advancing responsible investment and sustainable business RESPONSIBLE INVESTMENT AuMs of products under SFDR(1), YE23 breakdown in % of total 2.1% AuMs under Art. 9 44.3% AuMs under Art. 8 ~€137 Bn 53.5% AuMs under Art. 6 FOSTERING SUSTAINABLE BUSINESS Mobilisation of sustainable finance (2) since launching the Strategic Plan €Bn (cumulative since YE21 to December 2023, ex BPI) €5.1 Bn Sustainable Intermediation ~€51 Bn (1) Includes discretionary management of CABK's portfolios, CaixaBank AM's investment funds and VidaCaixa's pension funds, EPSV and Unit Linked. (2) Refer to the appendix (glossary) for definition. €45.7 Bn Sustainable Financing MAIN STRATEGIC INITIATIVES CaixaBank • • PRODUCT OFFERING ESG financing solutions for companies and individuals (green mortgage; ecoloans...) ESG investing philosophy RAISING AWARENESS NGEU grant and subsidy search tools . Carbon footprint calculation tools ESG engagement with issuers in VidaCaixa & CABK AM portfolios ESG ADVISORY Agreements with third parties to provide expert advice to clients on energy transition and the design of carbon footprint reduction plans TRAINING ESG training plan - itinerary linked to sustainability External dissemination on ESG matters 20#21BUSINESS MODEL Supporting clients internationally SUBSIDIARIES, INTERNATIONAL BRANCHES & REPRESENTATIVE OFFICES Subsidiaries International Branch Representative Office Spanish Desk (1) CaixaBank Wealth Management Luxembourg (wealth management across multiple jurisdictions). As of December 2023. CaixaBank 2 Subsidiaries (100%) 7 International branches Banco BPI CaixaBank Wealth Management Luxembourg(1) 17 Representative offices Algiers, Beijing, Bogota, Cairo, Dubai, Hong Kong, Istanbul, Johannesburg, Lima, Shanghai, New Delhi, New York, Santiago de Chile, Sao Paulo, Singapore, Sydney and Toronto France: Paris Germany: Frankfurt am Main Italy: Milan Morocco: Casablanca, Tangier and Agadir Poland: Warsaw Portugal: Porto United Kingdom: London 2 Spanish Desks Mexico City Vienna Team of over 210 people in 24 different countries (Branches and Offices) Agreements with more than 1,800 correspondent banks Countries covered represent 82% of global GDP and 94% of international trade with Spain 21#22BUSINESS MODEL Leveraging IT for commercial effectiveness while boosting efficiency and facilitating compliance Caulak Lines Ableita ✔ Entra SCALABLE AND EFFICIENT SALES-ORIENTED NETWORK CaixaBank LEVERAGING IT FOR COMMERCIAL EFFECTIVENESS SALES FORCE WITH SMART PCs ~100% DIGITAL SALES: CREDIT CARDS I MUTUAL FUNDS 30.5% 24.7% ROBOTIC CASES IMPLEMENTED 502 # OF CUSTOMERS CONNECTING DAILY TO NOW VIRTUAL ASSISTANT EMPLOYEES AND CUSTOMERS ~4.8 M 89% Automatic responses to branch employees BOOSTING EFFICIENCY AND FACILITATING COMPLIANCE # COGNITIVE ASSITANTS TO ASSIST IN ADMINISTRATIVE PROCESSES 15 EUROMONEY AWARDS FOR EXCELLENCE WESTERN 2013 EUROPE BEST DIGITAL BANK Best Digital Bank in Western Europe 2023 Euromoney EUROMONEY PRIVATE BANKING 2023 SPAIN BEST DOMESTIC PRIVATE BANK Best Private Bank for Digital in Spain 2023 Euromoney DIGITAL BEST D PROCESSES AUTOMATED BY THE VIRTUAL ASSISTANT 109 AGREEMENTS & PARTNERSHIPS Microsoft SAP SAP FUJITSU Google Cloud NOR ATLEOS KAWARD BANK GLOBAL FINANCE 2023 Best Consumer Digital Bank in Spain for 2023 Global Finance PWM WEALTH TECH AWARDS 2023 Best Private Bank for Big Data Analytics and Al in Europe 2023 PWM (FT Group) 22#23BUSINESS MODEL At the forefront of digital transformation - • IMPROVING FLEXIBILITY, SCALABILITY AND EFFICIENCY OF IT INFRASTRUCTURE Gradually shifting to cloud processing and solutions → 30% cloud adoption by YE23 (vs. 25% 2022) 1,117 applications managed in the cloud and ~84% significant incidents resolved in <4 hours High-quality and inter-connected data centres (DPCs) to support and develop Group activities → 240,604 M transactions processed in 2023 (+12% yoy); ~30K transactions/per second Extended use of agile methodology →⇒ 88% of IT personnel with Agile training (80% 2024e target) CONTINUED INVESTMENT IN CYBERSECURITY €60 M budget in information security by 2023 OCSIRT.es FIRST Framework TIBER-E Advanced cybersecurity model, certified under international standard ISO 27001, CSIRT and FIRST; with a team of specialists 24/7 and established as CERT official (1) INFOPROTECT. todos gege in informacie Continued training for all employees→ 96% completed cybersecurity courses in 2023 Benchmarks: 810/900 by BITSIGHT vs. 800 peer avg. (2); 4.5/5 by CNPIC (3) vs. 4.3 peer avg.; 100/100 by DJSI vs. 89 peer average (4); 8.53/10 by ISMS vs. 7.57 peer average(5) SYSTEMATIC APPLICATION OF DATA ANALYTICS ACROSS THE ORGANISATION Data and analytics are a bedrock that supports our transformational journey BIG DATA: a single information repository → 22 TB data managed daily (vs. 20 TB in 2022) ROBOTICS: 502 cases with robotic implemented in 2023 Al: ~8.9 M conversations started between branch-employees and virtual assistant (vs. c.7.3 M in 2022); 15 cognitive assistants to provide support during administrative procedures CaixaBank €1,263 M INVESTMENT IN TECHNOLOGY AND DEVELOPMENT +20.2% yoy 2023 (1) Since 2015, Infoprotect integrates all the security awareness initiatives aimed at all employees to protect information and to foster a company-wide culture of global security Bimonthly security newsletter with security news and recommendations. (2) Average Spanish financial institutions. Ratings on scale of 0-900. (3) CNPIC Cyber Resilience Report 2023. (4) Dow Jones Sustainability index 2023. Information security. (5) ISMS Forum Multisectorial Cyber Exercices 2023. 23#24*CaixaBank 3. STRATEGY#25i STRATEGY 2024 vision ago Reinforced position across all segments Efficient distribution model, adapted to customer preferences and needs and with best-in-class digital sales capabilities Excellent customer experience A benchmark in sustainability Preferred Financial Group to work for Attractive profitability and competitive shareholder distributions Leadership underpinned by a unique model, based on client proximity CaixaBank#26i STRATEGY 2022-24 strategic priorities Kil GROWING THE BUSINESS Developing the best value proposition for our customers Operate an EFFICIENT CUSTOMER SERVICE MODEL Adapted to customer preferences SUSTAINABILITY A benchmark in Europe Strengthen the leadership in retail banking Secure a best-in-class customer experience Achieve leadership in corporate, businesses and SMEs Promote ecosystems as a new source of income (housing, mobility, health, entertainment, business, senior citizens) CaixaBank Promote the sustainable transition of companies and society Achieve a greater operational and commercial efficiency Lead positive social impacts and promote financial inclusion Increase digital sales capacity Foster a responsible culture as a benchmark in governance 2024E TARGETS (1) 2023 2024E TARGETS (1) 2023 2024E TARGETS (1) 2023 Market share in l/t savings (2) ~30% 29.3% # imagin customers (Million) 3.5 3.3 Market share in business loans (2) ~24% 23.5% #InTouch customers (Million) 4.6 3.3 Mobilisation of sust. Finance (3) (€Bn) ~64 # of Active volunteers (Thousand) 51 ~10 17 CROSS-CUTTING ENABLERS ос PEOPLE + (1) Selection of targets. (2) In Spain. (3) Cumulative 2022-24. Refer to the appendix (glossary) for definition. TECHNOLOGY Strategic Plan 2022-2024 26#27i STRATEGY 2022-24 Sustainable Banking Plan PUTTING OUR BANKING EXPERTISE AT THE SERVICE OF PEOPLE FOSTER A RESPONSIBLE CULTURE AS A BENCHMARK IN GOVERNANCE > Benchmark in regulatory standards > Transparency and accountability > People-centered culture > Integrating ESG in the bank Through our activities and strategic alliances, we contribute to the achievement of the Sustainable Development Goals SUSTAINABLE DEVELOPMENT GOALS CaixaBank PROMOTE THE SUSTAINABLE TRANSITION OF COMPANIES AND SOCIETY > Assist customers in their energy transition and commitment to our own transition > Decarbonisation > Integrating ESG risks LEAD POSITIVE SOCIAL IMPACTS AND PROMOTE FINANCIAL INCLUSION > Promoting positive social impact, employment and entrepreneurship > Leadership in microfinance > Social projects with alliances to multiply people's opportunities 1 NO POVERTY 8 DECENT WORK AND ECONOMIC GROWTH 12 RESPONSIBLE CONSUMPTION AND PRODUCTION PARTNERSHIPS FOR THE GOALS 27#28i STRATEGY Sustainable banking targets 2022-2024 SUSTAINABLE BANKING PLAN COMMITMENTS GLOBAL 2022-24E TARGETS • Mobilisation of ~€64 Bn in sustainable finance (1) • Maintain category "A" in the synthetic sustainability indicator(2) ENVIRONMENTAL Work towards decarbonisation of the portfolio to achieve net zero emissions by 2050 with 2030 interim decarbonisation targets (3) 88 888 €3.5 Bn of micro-loans origination by MicroBank SOCIAL GOVERNANCE CaixaBank PROGRESS TO TARGETS 2 €50.8 Bn SUSTAINABLE FINANCE 79% SYNTHETIC SUSTAINABILITY INDICATOR A ✓ OIL & GAS By 2024: ✓ POWER GENERATION COAL • REAL ESTATE O IRON & STEEL AUTO • • ° ALUMINUM CEMENT AGRICULTURE AVIATION NAVAL €2.4 Bn MICRO-LOANS ORIGINATION 69% FEMALES IN MANAGERIAL POSTS • 43% (4) of females in managerial positions (5) 43% (1) Refer to the appendix (glossary) for definition. (2) CaixaBank's own indicator constructed using KPMG methodology. It consists of an objective weighting of the scores awarded by the main international ESG analysts (S&P Global, Sustainalytics, MSCI and ISS ESG). (3) CABK published its first decarbonisation objectives for 2030 in October 2022 for the sectors: oil and gas and electricity. In 2023, targets for additional sectors have been published: coal, iron and steel and automotive. Targets for Real Estate, agriculture, aviation, naval, cement and aluminum sectors are expected to be published before April 2024. (4) As a result of the Equality Plan update in 2023, the initial target for 2024 of 42% has been revised upwards to 43%. (5) CaixaBank S.A., considering deputy-manager positions in branches type A and B and above. 28#29i STRATEGY 2024 guidance and financial targets 00 ங்கர் a NII FY23 €10.1 Bn CaixaBank FY24e In line with FY23 88 Wealth + protection + banking fees (1)(2) €4.8 Bn -0.3% yoy Low-single-digit growth yoy Recurrent Costs COR %NPL (3) €5.8 Bn +5.2% yoy <5% growth yoy 0.28% 2.7% Upgraded targets FY24e % ROTE(4) > 15% 2022-24e distribution capacity(5); ~ €12 Bn While maintaining a strong capital position ~0.30% ~3% 11.5 - 12% % CET1 management target (6) (1) Note that guidance for revenues excludes equity accounted income from SCA and revenues from other insurance investments (€248M in FY23). (2) The sum of Wealth management revenues + Protection insurance revenues + Banking fees under the new presentation is equivalent to Net Fees + Insurance Service Result in the current revenue presentation. (3) New target includes full alignment to prudential definition of default (NDOD) by 2024. (4) FY24e % ROE in line with FY23. (5) Includes 2022 SBB 29 plus capital generated in 2022-24 in excess of 12% CET1 ratio (ex IFRS9 TA). (6) 12% CET1 remains the threshold to consider extraordinary distributions of capital surplus.#30CaixaBank 4. ACTIVITY AND RESULTS#314Q 23 P&L AND BALANCE SHEET Spain and Portugal outperformed the Euro Area in 2023 and are expected to outperform it again in 2024 Spain and Portugal show resilience Real GDP (1), % yoy 2023 0.5% 2.5% 2.3% Euro Area Spain Portugal 2024e >>> SOLID EMPLOYMENT... Employment(2)(3), % yoy 1.8% >>> 1.4% 1.2% CaixaBank Euro Area Spain Portugal >>> ...SUPPORTS CONSUMPTION Real consumption (2), % yoy EXPORTS ALSO FARE BETTER Real exports (2), % yoy >>> LOWER INFLATION Headline inflation (2)(4), % yoy 3.0% 2.0% 0.5% 1.7% 1.1% 2.4% EXPECTING STRONGER ECONOMIC ACTIVITY IN 2H24E VS. 1H24E Real GDP), % yoy -0.4% 5.1% 5.4% 5.3% 3.4% >>>> 0.7% 2% Spain 3% Portugal 2.39 3612.19 763.33 Employment and disposable income to support consumption 5442 18.9 9512 1.75 5652 45692.33 2% >>> 223.25 1% Tourism flows and spending 333.44 65.01 34.4 1% Euro Area Spain Portugal >>>> 0% Higher NGEU investments 0% 1Q24e 2Q24e 3Q24e 4Q24e 1Q24e 2Q24e 3Q24e 4Q24e » Declining inflation (1) Source: CaixaBank Research (2024e forecasts as of December 2023). (2) Source: Eurostat and INE. Based on latest available data. For Euro Area and Portugal, consumption, employment and exports: average quarterly % change yoy in 9M23. For Spain, consumption, employment and exports: annual average yoy in FY23. For inflation: annual average yoy in FY23. (3) Labour force survey. (4) Harmonised index (HICP). 31#324Q 23 P&L AND BALANCE SHEET Strong commercial activity throughout the year -in a highly competitive environment FOCUS ON CLIENTS AND COVERING THEIR BANCASSURANCE NEEDS FY23 vs. FY22, in % +1.3% # of Clients with income flows paid into CaixaBank deposits (2)(3) +15.5% Mobilisation of sustainable finance(7) "DÍA A DÍA" ESG +3.1% BPI segment loan-book (6) BPI +8.5% Long-term savings(4) WEALTH MANAG. PROTECTION INSURANCE 20.1M clients(1) +9.6% Total protection insurance premia (2)(5) +2.0% "DISFRUTAR DE LA VIDA" Consumer loan-book (6) BUSINESSES +2.2% Business loan-book (6) INCREASED RELATIONAL CLIENT BASE % of relational individual clients (8) (Spain) 71.5% 70.4% YE22 +1.2% YE23 HIGHER BUSINESS VOLUMES €Bn 963 974 ■Performing loans Customer funds 351 344 611 630 YE22 YE23 UROMINE כת BANK ANARD BEST DIGITAL BANK CaixaBank AWARD 2022 FINANCE FINANCE AWARDS 2023 FINANCE (1) Clients in Spain and Portugal. (2) CaixaBank ex BPI. (3) Including payrolls, pensions, unemployment benefits and other professional income flows. (4) Customer funds in savings insurance, mutual funds (including portfolios and SICAVS), and pension plans. (5) Earned premia. Includes VidaCaixa life-risk premia plus SegurCaixa Adeslas non-life premia sold through the bancassurance network. (6) Performing loan-book. (7) Refer to the Appendix (Glossary) for the definition. (8) Individual clients with 3 or more product families. 32#334Q 23 P&L AND BALANCE SHEET Volumes and beta evolution underscore deposit franchise strength CaixaBank MARKET SHARE IN DEPOSITS (1) ~ 25% Stable ytd TOTAL DEPOSITS €386 Bn Stable ytd ~ +1% qoq LEADER IN CLIENT INCOME FLOWS 40-00-00 36% Market share in payrolls (2) ~10.4 M # of clients with payrolls(3), pensions and other professional income flows paid into CaixaBank deposits 34% Market share in pension deposits (2) ~€26 Bn Deposited monthly(4) DEPOSIT BETA EVOLVES MORE GRADUALLY THAN INITIALLY EXPECTED... Deposit beta(5), % ...WHILE POSITIVE COMMERCIAL GAP GROWS FURTHER Deposits (6) Loans, €Bn +28% 16% 13% 11% 30.0 23.4 7% 5% 4Q22 1Q23 2Q23 3Q23 4Q23 -41.7 2008 (7) Dec-22 Dec-23 (1) Deposits of households and non-financial businesses, in Spain. December 2023, based on Bank of Spain latest available data. (2) In Spain, December 2023. Own calculations based on Social Security data. (3) Including unemployment benefits. (4) Deposited monthly in demand deposits from payrolls, unemployment benefits, pensions and other professional income flows. (5) Deposit beta is based on the ECB Deposit Facility Rate ("DFR") and is calculated from when the current rate tightening cycle started in Sep. 2022 (i.e. once the DFR crossed the 0% threshold). It excludes the effect of structural hedges, FX and international branch deposits of CaixaBank ex BPI. (6) Demand and time deposits (excludes retail securities). (7) Data corresponding to the scope of Group "la Caixa". 33#344 Q23 P&L AND BALANCE SHEET Net inflows up to €5.3Bn ytd underpinned by savings insurance as higher long-term yields allow for attractive annuity offering CaixaBank STRONG GROWTH IN NET INFLOWS MAINLY DRIVEN BY ANNUITIES Net inflows into /t savings (1), €Bn FY23: Breakdown of net inflows into I/t savings, % of total +34% 40% MARKET SHARE GAINS Market share in savings insurance (4), % 36.5% +91 bps 2023 yoy 5.3 33% 4.0 AuMs(2) C 35% 30% 67% Savings insurance (3) 25% vs. 68% FY22 vs. 32% FY22 20% 2014 2016 2018 2020 2022 FY22 FY23 Spanish life-savings insurance market (3) (4); AuMS in €Bn Rest of the market Vida Caixa Ample untapped potential L/T savings, in % of total household savings(5) Seizing potential 42 While driving growth in the Spanish market 21 29 35 50 A 2010-23 50 56 61 99 66 72 €51Bn VidaCaixa 18% 27% 38% 121 122 125 130 133 131 128 120 125 €4Bn Sector ex VidaCaixa Portugal Spain Euro Area 2010 2012 2014 2016 2018 2020 2021 2022 2023 (1) Mutual funds (including managed portfolios and SICAVS), pension plans, and life-savings insurance. (2) Mutual funds (including managed portfolios and SICAVS) and pension plans. (3) Includes unit linked. (4) In Spain. Based on ICEA data. Sector data for December 2023 are internal estimates. (5) Latest available data (3Q23). Source: Eurostat, Bank of Spain and Bank of Portugal. 34#354Q 23 P&L AND BALANCE SHEET Continued growth in protection insurance on the back of MyBox NEW PRODUCTION OF PROTECTION INSURANCE New production (annualised) of protection (2) insurance premia, ЄM +7.0% CaixaBank *VidaCaixa ☑SegurCaixa Adeslas Breakdown of FY23 new premia by type of product, in % of total 43% Life-risk 57% o/w MyBox 77% 739 691 FY22 o/w MyBox 82% FY23 Non-life HEALTH 17% & AUTO 16% HOME 14% A *** OTHER 10% Sustained growth in total protection insurance premia (1) +9.6% FY23 yoy Gaining market share while seizing potential Spanish life-risk insurance market(3): premia in €Bn Market share, 2023 (4) 1.04 1.20 1.29 0.98 1.04 Rest of the market Vida Caixa % of clients with non-life insurance products(5) 20.2% 0.73 0.37 3.32 25.7% 14.8% 0.43 3.06 0.57 2.90 3.74 3.80 3.97 3.98 3.81 10.8% 3.47 2010 2012 2014 2016 2018 2020 2021 2022 2023 +278 bps yoy VidaCaixa Mar-21 Dec-23 Clients from former BKIA (6) Dec-23 Other CABK clients(7) VidaCall +0.92Bn + €0.50Bn Sector ex VidaCaixa (1) Earned premia. Includes Vida Caixa life-risk premia plus SegurCaixa Adeslas non-life premia sold through the bancassurance network. (2) All insurance products (including single premium with multiannual tenor) are presented on an annual basis to facilitate comparisons across all product lines. Including life-risk and non-life. CABK ex BPI and considering premia sold through the bancassurance channel. (3) Based on ICEA data. For 2023, data corresponds to Sep-23 TTM (latest available data). (4) Based on ICEA data. Latest available data (September 2023 with % yoy vs. September 2022). (5) Individual clients in Spain, by origin. Including home, health, dental, auto insurance and other non-life insurance for self-employed. (6) Excluding clients shared by former Bankia 35 network and CABK. (7) CABK clients as of March 2021 (merger date), including those shared with former Bankia.#364Q 23 P&L AND BALANCE SHEET Positive new lending dynamics in Q4 -with higher yields New lending - €Bn (Group ex BPI) LOAN FB YIELDS In bps (2) Business lending (1) Consumer lending Mortgages +0.8% +2.3% 9.3 2.6 2.6 9.2 2.2 +21.3% 218 190 2.7 CaixaBank 475 FY21 PF FY22 FY23 9M23 quarterly average 4Q23 9M23 quarterly average 4Q23 9M23 quarterly average 4Q23 484 bps +169 bps vs. 4Q22 4Q23 (1) Includes Business Banking, RE business, Corporate Banking in Spain and International Branches. Includes loans and credit facilities (excludes working capital). (2) Group ex BPI. Yields are compiled from long-term lending production data (loans and credit facilities, including those that are syndicated) of CaixaBank, S.A., MicroBank; excluding public sector. FY21 PF includes 1Q21 of Bankia. 36#374Q 23 P&L AND BALANCE SHEET BPI: steady efficiency gains and higher profitability underpinned by strong operational performance and a solid balance sheet BPI Ө MARKET SHARE GAINS Market share in Portugal(1), % STEADY EFFICIENCY IMPROVEMENT ▲ yoy, pp Core C/I ratio(2), % 60.4% 60.2% 58.0% Total loans 11.7% +0.3 54.2% 50.0% Mortgages Business loans 11.4% EUROMONEY ANARS F EXCELLENCE BUT FOR MARCABS CaixaBank CINCO ESTRELAS HIGHER PROFITABILITY ROTE (3)(4), % 17.0% 9.8%. 14.4% +0.5 8.0% 7.5% O... 5.4% 4.2% 38.8% +0.3 2018 2019 2020 2021 2022 2023 2018 2019 2020 2021 2022 2023 STRONG CREDIT RISK METRICS % NPL (3) SOLID CAPITAL POSITION % CET1 vs. requirement(5) RATING UPGRADES In 2023 14.1% 5.0% MDA Buffer(6) Fitch Ratings BBB+ (From BBB) 4.2% NPL 98% Coverage (3) 3.0% 8.6% 2.3% 2.3% 1.9% 1.7% 2018 2019 2020 2021 2022 ....... 2023 Requirement % CET1 MOODY'S (7) Baal (From Baa2) DBRS Covered bonds AA (From AA low) (1) Source: Bank of Portugal, latest available data (December 2023). (2) As reported by BPI. 2022 figure restated under IFRS 17/9. 2018-21 data presented as reported historically (IFRS 4). (3) BPI segment. (4) 2022 figure restated under IFRS17/9. 2018-21 data presented as reported historically (IFRS 4). (5) % CET1 including IFRS 9 TA vs. requirement (SREP) for 1 January 2024. (6) Based on requirement (SREP) for 1 January 2024. (7) Additionally, Moody's upgraded the rating for Covered Bonds to Aaa (from Aa2). 37#384Q 23 P&L AND BALANCE SHEET High-quality net income growth Supported by solid activity and rate normalisation CONSOLIDATED INCOME STATEMENT CaixaBank ЄM Net interest income FY23 % yoy fi 10,113 +54.3% Higher revenues Core revenues up 32% yoy in line with guidance Net fees + insurance revenues(1) 5,023 +1.5% Income from investments (ex insurance investments) (2) 196 -12.0% Trading 235 -28.3% Other operating income/expenses (1,337) +38.9% Improved efficiency Costs aligned with guidance with C/I down to a new historical minimum (40.9%) Gross income 14,231 +28.3% Total operating expenses (5,822) +4.4% Pre-impairment income 8,410 +52.4% CoR remains at low levels (28 bps ttm) and comfortably meeting FY guidance LLPs (1,097) +11.7% Other provisions (248) +91.1% Gains/losses on disposals and other (141) +61.3% Kol Net income growth Tax, minority & other (2,108) +77.0% Net income 4,816 +53.9% Net income up 54% yoy to €4.8 Bn -with % ROTE ttm up to 15.6% (4) Pro memoria Core revenues (3) 15,137 +31.6% (1) Net fees plus insurance service plus equity accounted income from SCA and revenues from other insurance investments. (2) Dividends plus equity accounted income from investments, excluding insurance. (3) NII + net fees + insurance revenues. (4) % ROE ttm at 13.2%. 38#394Q 23 P&L AND BALANCE SHEET 2023 ends on a strong note for customer funds Underpinned by steady growth in long-term savings and deposit resilience CUSTOMER FUNDS (1) - 31 December 2023 +3.1% ytd Of which: LONG-TERM +8.5% ytd +3.0 qoq DEPOSITS AND OTHER(3) SAVINGS(2) €630 Bn +1.8% qoq Customer fund growth with +3.1% +0.2% ytd +1.0% qoq CaixaBank STRONG RECOVERY IN L/T SAVINGS IN 2023 Long-term savings, €Bn eop support from net inflows into long- +13.1 +5.3 +0.6 240 235 +8.5% ytd term savings and markets 611.3 Market effects (long-term savings) Net inflows into long- term savings Deposits & other (3) 630.3 230 225 220 Customer funds ytd waterfall, €Bn 215 210 Dec-22 Dec-23 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 (1) (2) €23 Refer to the Appendix for additional details. Mutual funds, managed portfolios and SICAVS; pension plans and life-savings insurance (on-balance sheet, including unit linked, and off-balance sheet). (3) Deposits (including retail security issuances), other funds and other managed resources. 39#404 Q23 P&L AND BALANCE SHEET Loan-book broadly stable in the quarter with continued support from business and consumer lending PERFORMING LOAN BOOK (1) - 31 Dec. 2023 €344 Bn -2.0% ytd | -0.4% qoq CaixaBank +2.2% ytd +2.0% ytd -5.0% ytd Of which: BUSINESS LENDING +1.0% qoq CONSUMER LENDING +0.3% qoq RESIDENTIAL MORTGAGES -1.2% qoq GROWTH IN BUSINESS LENDING AND CONSUMER LENDING YTD OFFSET BY STRUCTURAL DELEVERAGING IN MORTGAGES AND PUBLIC SECTOR Performing loan-book waterfall ytd, €Bn. 5% -2.0% 3% Q4 qoq supported 1% FLOATING MORTGAGE BOOK INDEX RESETS CONTINUE Euribor 12 months (monthly average) <30% Affordability ratio with E12M at 4.5% (5) +3.3 +0.4 (6.8) (4.1) by positive evolution in new lending -1% Consumer 351.2 Businesses Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Mortgages Other(2) 344.1 New lending to the private sector: 4Q23 vs. 9M23 quarterly average (3), % % of performing floating mortgages (4) repriced at: Dec-22 000 Dec-23 +4.3% Euribor ≤2% 2% Euribor ≤ 3% 3% Euribor ≤ 4% 0% 100% 76% 45% 25% 13% 6% 0% 24% 35% 20% 18% 11% 0% 20% 55% 50% 34% Euribor > 4% 0% 0% 0% 0% 19% 49% (1) Refer to the Appendix for additional details. (2) Includes "Public sector" and "Other loans to individuals-other". (3) Includes new mortgages, new consumer lending and new business lending in Spain and International Branches. (4) Individual client mortgages. Two thirds of individual client mortgages are floating. CABK ex BPI. Historical figures for Dec-22 were restated. (5) Internal estimates referred to floating-rate residential mortgages of clients with income flows paid into CaixaBank. CABK ex BPI. 40#414 Q23 P&L AND BALANCE SHEET 4Q net income +75% yoy on higher revenues and lower LLCS CONSOLIDATED INCOME STATEMENT ЄM 4Q23 4Q22 % yoy % qoq Net interest income 2,749 1,970 +39.5% +0.4% Net fees and commissions 917 959 -4.4% +2.5% Insurance service result 321 277 +15.9% +8.0% Dividends (1) 18 32 -42.8% REVENUES Equity accounted 35 30 +15.9% Trading 21 11 +98.1% -65.1% -70.9% Other operating income/expenses (2) (519) (477) +8.7% Gross income 3,542 2,801 +26.4% -11.8% Recurring operating expenses (1,447) (1,376) +5.2% -1.6% Extraordinary operating expenses (15) Pre-impairment income 2,095 1,410 +48.6% -17.6% Loan-loss charges (359) (434) -17.3% Other provisions (3) (53) (6) +27.4% -44.2% COSTS Gains/losses on disposals and other (4) (53) (32) +66.0% Pre-tax income 1,630 938 +73.8% -23.8% Tax, minority & other (473) (278) +69.9% Net income 1,157 659 +75.5% -23.4% -24.0% Pro memoria Core revenues (5) 4,009 3,215 +24.7% -0.2% PROVISIONS o/w Fees Insurance revenues 1,260 1,245 +1.2% -1.5% Core operating income (6) 2,562 1,839 +39.3% +0.6% CaixaBank 4Q23 P&L HIGHLIGHTS Strong revenue growth yoy on the back of core revenues (5), with evolution qoq mainly reflecting seasonal factors NII up 40% yoy on wider margins; first full quarter with 0% MRR remuneration O Fees mainly reflect lower account maintenance fees yoy, with rebound qoq supported by AM, insurance and CIB o Strong growth in insurance revenues yoy underpinned by higher activity; qoq affected by (+) seasonality at SCA in Q3 Non-core revenues yoy reflect TEF dividend in 4Q22; and qoq, DGF charge compounded by lower trading Recurrent costs evolve in line with FY guidance Positive jaws drive double-digit growth yoy in pre-impairment income • Lower LLCs yoy despite prudent YE provisioning COR TTM at 28 bps, comfortably aligned with guidance • Evolution of other provisions and gains and losses affected by non-recurrent items (1) Includes in 4Q23 singular dividends from minority investments in financial companies and, in 4Q22, TEF dividend (note that TEF dividend in 2023 was accrued in full in 1Q23). (2) It includes the annual DGF charge: -€419M pre-tax in 4Q23 (-€407 M 4Q22). Additionally, in 4Q23, it includes -€39M (pre-tax) corresponding to the cash disbursement of historical DGF charges in Portugal that were previously fulfilled through irrevocable payment commitments for which collateral had been provided. (3) yoy evolution affected by a positive one-off provision release in 4Q22. (4) Yoy affected by non-recurrent factors both in 4Q22 and 4Q23 including intangible impairments in 4Q23 and disposal of singular building in 4Q22. (5) NII + fees + insurance revenues (including insurance service result, equity accounted income from SCA and revenues from other insurance investments). (6) Core revenues minus recurrent expenses. 41#424 Q23 P&L AND BALANCE SHEET FY23 NII +54% yoy and in line with upgraded guidance with continued support from loan index resets NII GROWTH ЄM 4Qgod CaixaBank +54.3% QUARTERLY EVOLUTION, ЄM 2,740 2,749 +39.5% 10,113 2,442 2,182 1,970 yoy NII bridge qoq, EM 2,740 1,459 1,520 1,603 (4) +14 2,749 Client NII(2) ALCO & other(3) 6,553 FY22 FY23 +0.4% qoq 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 MARGINS EXPANSION WITH CONTINUED SUPPORT FROM LOAN YIELDS Customer spread, bps ...O...NIM, bps 358 352 YIELDS, BPS 320 286 218 182 163 166 318 375 423 447 234 Net loan yields 161 163 184 89 71 55 Client funds costs 32 175 177 143 157 0 16 113 83 85 90 34 48 65 -2 3 1 17 Client funds costs ex hedges and FX(1) 1Q22 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 3Q23 4Q23 Client NII: mostly reflects deposit beta(4) development (16% in 4Q23, vs. 13% in Q3, with 20% of deposits being remunerated (5), vs. 16% in Q3) partly offset by positive loan index resets ALCO (6) & other: positive contribution mainly driven by higher liquidity partly offset by end of MRR remuneration FY23 NII at €10.1 Bn in line with upgraded guidance (1) Costs of client funds of the Group excluding structural hedges, FX and international branch deposits of CaixaBank ex BPI. (2) Includes NII from insurance. (3) Interest income and expenses from the ALCO portfolio, institutional debt issued and interbank facilities (including impact from end of remuneration of MRR). (4) Deposit beta is based on the ECB Deposit Facility Rate ("DFR") and is calculated from when the current rate tightening cycle started in Sep. 2022 (i.e. once the DFR crossed the 0% threshold). It excludes the effect of structural hedges, FX and international branch deposits of CaixaBank ex BPI. (5) % of remunerated client deposits (excluding employees) over total deposit balances. (6) Refer to the Appendix for additional details on ALCO portfolio. 42#434Q 23 P&L AND BALANCE SHEET Bancassurance services also contribute to core revenue growth Higher insurance revenues more than offset subdued banking fees. CaixaBank NET FEES + INSURANCE REVENUES CORE REVENUE BRIDGE Kol ЄM €M +1.5% REVENUES FROM INSURANCE 4,951 5,023 INVESTMENTS 162 248 +52.7% yoy 11,504 935 1,118 INSURANCE SERVICE RESULT +19.6% yoy 3,855 3,658 NET FEES -3.2% ex cash -5.1% yoy custody FY22 FY23 +31.6% +3,560 +269 (197) 15,137 +72 +147 ex cash custody A NII A Insurance revenues(1) A Fees FY22 FY23 Total core revenues at €15.1 Bn in line with upgraded FY guidance (1) Insurance revenues other than those contributing to fees or NII. They include "Insurance Service Result", equity accounted income from SCA and revenues from other insurance investments. 43#444Q 23 P&L AND BALANCE SHEET A strong performance in insurance revenues yoy while fees recover in Q4 on continued support from AM and improvement in insurance and CIB CaixaBank NET FEES INSURANCE REVENUES Breakdown by main category in EM and % Breakdown by main categories in EM and % 4Q23 % yoy % qoq FY23 % yoy 4Q23 % yoy % qoq FY23 % yoy INSURANCE SERVICE RESULT 321 +15.9% +8.0% 1,118 +19.6% RECURRENT BANKING(2) 446 -10.2% -1.9% 1,830 -9.4% LIFE-RISK INSURANCE 186 +6.6% -2.7% 698 +18.4% ASSET 315 +7.3% +3.9% 1,193 +0.7% MANAGEMENT(3) LIFE SAVINGS 91 +38.3% +5.6% 320 +30.3% INSURANCE UNIT LINKED 44 +20.1% REVENUES FROM 22 INSURANCE INVEST.(1) TOTAL INSURANCE 100 +6.4% +6.7% 394 -1.6% DISTRIBUTION 100 +0.8% -74.5% 248 +52.7% WHOLESALE BANKING 56 -25.4% +28.6% 240 -3.6% 343 +19.8% -10.6% 1,366 +24.5% TOTAL 917 -4.4% +2.5% 3,658 -5.1% -3.2% ex cash custody Life-risk: up yoy on solid commercial activity and lower claims; qoq reflects (+) one-offs in Q3 Life-saving: strong and continued growth yoy on higher activity Unit linked: gradual recovery from 2022 market impacts compounded qoq by year-end success fees Revenues from insurance investments: mainly reflect (+) seasonality at SCA in Q3; yoy affected by non-recurrent items Recurrent banking: mainly reflect lower account maintenance fees AM: growth underpinned by higher average balances, boosted qoq by pension plan success fees Insurance distribution: positive dynamics on higher activity; FY yoy affected by non-recurrent factors Wholesale banking: lower activity yoy with some recovery in Q4 (1) Includes equity accounted income from SCA and revenues from other insurance investments. FY23 includes positive one-off in 1Q23 from the revaluation of the stake at IMQ (+€34M). (2) FY yoy ex cash custody fees: -5.9%. (3) Includes fees from mutual funds, managed portfolios, SICAVS, pension plans and some unit linked products at BPI that are not affected by IFRS 17/9. 44#454Q 23 P&L AND BALANCE SHEET Recurrent costs evolve in line with FY guidance with a steep improvement in operational efficiency CaixaBank RECURRENT COSTS EVOLVE AS GUIDED WITH %C/I AT HISTORICAL LOWS Recurrent costs, ЄM +5.2% RECURRENT COSTS, ЄM Recurrent cost breakdown by main category, €M and % 4Q23 % yoy % qoq FY23 % yoy +5.2% 1,406 1,367 1,375 1,376 1,440 1,455 1,471 1,447 yoy PERSONNEL 875 +4.6% -2.4% 3,516 +4.7% 5,812 5,525 GENERAL EXPENSES 373 +6.0% -1.9% 1,522 +6.1% -1.6% DEPRECIATION 200 +6.2% +2.5% 774 +6.0% qoq 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 TOTAL 1,447 +5.2% -1.6% 5,812 +5.2% FY22 FY23 C/I TTM(1), % FY23 at €5.8 Bn as guided 58.0% 57.5% 56.3% C/I ttm bridge ytd, % and pp ...OIFRS 4 ...IFRS 17/9 54.7% 52.4% 50.3% 48.6% 50.3% +1.7 pp +1.7 pp 40.9% (12.8 pp) 46.0% 42.7% 40.9% YE22 IFRS 17/9 A Revenues ex banking tax Banking tax A Costs Dec-23 D-21 M-22 J-22 S-22 D-22 M-23 J-23 S-23 D-23 (1) Dec-2022 was restated to reflect new insurance accounting (IFRS 17/9). Dec-21/ Mar-22/Jun-22/Sep-22 data are presented as reported historically (IFRS 4) and based on 2021 PF including 12 months of Bankia and adjusted excluding M&A one-offs. 45#464Q 23 P&L AND BALANCE SHEET CoR at low levels and well aligned with guidance while maintaining comfortable coverage levels LOAN-LOSS CHARGES €M COR 434 ttm, % 359 282 255 228 200 172 147 0.30% 0.23% 0.23% 0.23% 0.25% 0.26% 0.27% 0.28% HIGH NPL COVERAGE NPL coverage (2), % €7.7 Bn TOTAL PROVISION FUNDS, YE23 CaixaBank 74% 73% 56% 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 FY22: 982 FY23: 1,097 A +11.7% 2014-21 avg. Dec-22 Dec-23 LLCs reflect prudent provisioning approach throughout the year CoR ttm at 28 bps, remaining at low levels and comfortably within FY guidance Unassigned collective provisions: ~€0.8 Bn(¹) outstanding by YE23 FY23 COR at 28 bps in line with <30 bps guidance (1) Includes unassigned collective provisions (€642 M) and Bankia PPA (€168 M) as of 31 December 2023. (2) Ratio between to tal impairment allowances on loans to customers and contingent liabilities over non-performing loans and advances to customers and contingent liabilities. The ratio of total impairment allowances over total loans and advances to customers and contingent liabilities stands at 2.0% as of 31 December 2023 (stable qoq and ytd). 46#474 Q23 P&L AND BALANCE SHEET %NPL stable at historically low levels Steady NPA reduction with NPLs down -1.6% ytd NPL STOCK (1) €Bn %NPL (1) % eop -1.6% 13.4 12.4 11.6 10.7 10.4 10.3 10.5 10.2 3.60% 3.59% 3.30% CaixaBank 2.7% NPL ratio by segment, % 31-Dec.-2023 Sector in Spain (2) 3.6% 2.73% 2.74% 2.68% 2.62% 2.65% Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 D-19 D-20 D-21 D-22 M-23 J-23 S-23 D-23 +3.1% ooo 2.6% Mortgages 3.4% Consumer loans 2.9% Business loans 2.4% Other (3) Lower NPLs ytd with qoq mainly driven by further alignment with prudential definition of default (4) % NPL broadly stable at low levels and well below the sector 55% of ICO loans (5) granted are already amortised (6) with 4.4% of ICOs classified under Stage 3 (7) Net Oreo -16.4% ytd down to €1.6Bn (1) Includes non-performing contingent liabilities (€470 M by YE23). (2) % NPLs in credit to the resident private sector, as of November 2023, based on data from Bank of Spain. The ratio PF ex CABK stands at 3.8%. (3) Includes other loans to individuals (ex consumer lending), loans to the public sector and contingent liabilities. (4) New prudential definition of default (NDOD). (5) Loans with fixed payment schedules. It excludes products such as revolving credit facilities or reverse factoring with no pre- established payment schedules (€2.6 Bn outstanding balance by 31 Dec. 2023). (6) Includes amortisations and cancellations. (7) Outstanding balance under Stage 3 (includes subjective NPLs, ie. NPLs for reasons other than >90 days past due) over amount of total loans granted plus the outstanding balance of revolving credit facilities. 47#484Q 23 P&L AND BALANCE SHEET Ample liquidity remains a hallmark post TLTRO pre-payment CaixaBank A key competitive advantage reflecting stable funding and consistently prudent risk management AMPLE LIQUIDITY RESERVES WITH STRONG BUFFERS AND % LCR / % NSFR WELL ABOVE 100% REQUIREMENT 31 December 2023 (eop) Liquidity sources €Bn as of 31 December 2023 101 59 59 215% 144% 15.9% 89% 5.8% 100% of TLTRO ALREADY REPAID % LCR (1) % NSFR (2) % ASSET ENCUMBRANCE % LTD LEVERAGE RATIO (3) The last €8.5 Bn early repaid in Q4 48 208 STABLE FUNDING STRUCTURE WITH A HIGH PROPORTION OF RETAIL DEPOSITS Deposit breakdown in % of total deposit balances(4) YE22 YE23 64% INSURED DEPOSITS (5) Retail 81% 80% 69% Wholesale 19% 20% HQLAS ECB dep. facilities ex HQLAS Covered bond issuance capacity Total STABLE RETAIL + WHOLESALE OPERATIONAL DEPOSITS (6) (1) % LCR as of 31 December 2023. 12-month average % LCR as of 31 December 2023: 203%. (2) 143% reported in 4Q23 presentation. (3) Including IFRS 9 transitional arrangements. (4) Based on latest Pillar 3 reporting data. (5) Deposits covered by the Deposit Guarantee Fund (deposits < €100,000) in % of total deposit balances. (6) In % of total deposit balances. 48#494 Q23 P&L AND BALANCE SHEET Comfortable MREL and Sub. MREL position 2024 Funding Plan focused on rollover of upcoming MREL maturities MREL STRUCTURE VS. REQUIREMENTS Group MREL stack PF (1) as of 31 December 2023 vs. requirements (2), in % of RWAS CaixaBank 2023: CONTINUED AND SUCCESSFUL MARKET ACCESS- 36% IN NON-EURO CURRENCIES MREL stack PF/components (1) SREP and MREL Requirements for 1 Jan. 2024 (2) €Bn eq. 2023 Issuances (3) Breakdown of 2023 issuances by currency, in % of total in € eq. 26.44% SP 2.3 3.58% 22.86% 64% EURO 30% USD SNP 5.5 24.31% 6.12% Tier 2 1.6 16.73% AT1 0.75 14.41% 6% GBP 2.32% 18.47% TOTAL 10.1 12.38% 2.03% 12.85% 10.41% 8.58% 2024: LIMITED ISSUANCE NEEDS FOCUSED ON MREL -WHILE REMAINING ACTIVE IN TERMS OF CURRENCY DIVERSIFICATION €Bn eq. 2024E Issuances (4) Maturities as of YE23(6), in Bn eq. 2024 2025 SP CET1 Tier 1 PF Total Capital PF Sub. MREL PF MREL PF SNP 1.5-2.0 3.0 SP 1.5 2.0 SNP 2.5 2.6 Tier 2 Tier 2 1.0 1.0 M-MDA BUFFER PF MREL PF (1) vs. 2024 requirement (2) 213 bps €4.9 Bn AT1 0.75 Issued in Jan-24(5) AT1 1.0 . TOTAL 6.0 5.6 TOTAL 5.5 (1) MREL stack including IFRS 9 transitional arrangements. Tier 1, Total Capital, Sub. MREL and MREL PF including January 2024 AT1 issuance (€750M) and tender offer (-€605M) as well as excluding €1Bn Tier 2 called in January and effective in February 2024. Reported Tier 1/Total Capital/Sub. MREL/MREL ratios at 14.35%/17.11%/23.23% / 26.81%, respectively. (2) SREP requirements for 2024 received in December 2023 with P2R at 1.75% and the O-SII buffer at 0.50%. Assuming counter-cyclical buffer at 0.10% (estimate as of December 2023). MREL and Sub. MREL requirements received in March 2023, both including the CBR as of December 2023. (3) CABK ex BPI. Additionally, CABK and BPI issued respectively €200M and €750M covered bonds in 2023. (4) CABK ex BPI. (5) €750M AT1 issued in January 2024 (7.5% PNC6.5) together with a tender offer exercise for 6.75% AT1 perp non-call June 2024. (6) Maturities consider potential call dates for callable issuances and maturity dates for bullet issuances. As of February 2024: €605M AT1 repurchased; the call of €1Bn Tier 2 announced and to be effective in February 2024; €1Bn SNP maturity in early February. 49#50€Bn 4Q 23 P&L AND BALANCE SHEET Strong capital generation enhancing shareholder value Building up additional distributable capital surplus % CET1 WATERFALL QoQ), in % and bps 2024 CAPITAL REQUIREMENTS (SREP) (4) +39 bps (34 bps) +14 bps 12.37% +2 bps 12.38% 12.17% % CET 1 Organic (2) Dividend accrual(3) + AT1 coupons Markets & other IFRS 9 ΤΑ % TIER 1 Sep-23 CET1 27.1 RWAs 222.6 TBVPS WATERFALL YTD, €/share(5) (0.23) 8.58% 3.54 3.77 10.41% FY22 dividend % TOTAL CAPITAL 12.85% Dec-23 Dec-23 IFRS9 TA % LEVERAGE CaixaBank +18.6% +0.66 4.20 AFY23 YE22 YE22 PF Dec-23 3.00% 28.3 28.3 MDA buffer 228.7 228.6 380 bps 386 bps vs. 2024 SREP FY23 DIVIDEND PAYOUT (6) 60% vs. 2023 SREP 2ND SBB COMPLETED (7) €500 M (1) Sep-23 updated with the latest officially reported data. % CET 1 as of September 2023 included the full deduction of the maximum consideration of 2nd extraordinary SBB (€500M). (2) Excludes dividend accrual and AT1 coupons. (3) Accrual of dividend at 60% payout. (4) SREP requirements for 2024 received in December 2023 with P2R at 1.75% and the O-SII buffer at 0.50%. Assuming counter-cyclical buffer at 0.10% (estimate as of December 2023). (5) Tangible book value (eop) divided by number of outstanding shares (excluding treasury shares). YE22 PF excludes FY22 dividend. All under IFRS 17/9. (6) Dividend payable against FY23 results agreed by the Board for proposal to the next AGM. (7) 2nd extraordinary SBB completed on the 3 January 2024 (by YE23, 98.9% of total consideration had been already executed). 50#51CaixaBank APPENDIX APPENDIX#522011 XCaixaBank CaixaBank created and listed 2011-12 Bankpime Acquisition of Bankpime 2012 1904 APPENDIX A history that spans since 1904 "la Caixa" is established Building of significant industrial portfolio 1918 Welfare programme integrated into the organisation Acquisition of Banca Civica BANCA CIVICA 2013 BIV Acquisition of Banco de Valencia 2014 1970 1977 Opportunity to offer same services as banks 1988 National expansion outside the original region 2000 CaixaHolding created "la Caixa" Foundation "la Caixa" Foundation created 2016 Full separation from LCF board Disposal of BEA/GFI Launch of imaginBank 2015 Acquisition of Barclays BARCLAYS Disposal of Boursorama 2017 Acquisition BPI of BPI Prudential deconsolidation from Criteria 2018 100% of BPI acquired 2019 2007 2008 Internationalisation & IPO of Criteria CaixaCorp Acquisition of Morgan Stanley Wealth in Spain Morgan Stanley Disposal of RE assets (Lone Star deal) Shareholders' Meeting approved REP disposal 2020 2021 CaixaBank & Bankia merger CaixaBank & Bankia merger closing Bankia 2024 20.1 M clients 52 2010 Acquisition of Caixa Girona Caixa Girona CaixaBank#53APPENDIX Diversified and balanced shareholder base >>> # OF SHAREHOLDERS Number of shareholders (1), in thousands BREAKDOWN OF SHARE CAPITAL BY TYPE OF SHAREHOLDER Shareholder base by group), in % of share capital as of 31 December 2023 360 2007 590 Dec-23 ~51% "la Caixa" Foundation, FROB, treasury stock, directors and shareholders represented in the BoD CaixaBank ~49% Free float(3) ~29% Retail ~71% Institutional YYY Geographical distribution of institutional free float (4) % of total shares owned by institutional investors, Dec-2023 37% US & Canada 22% UK 14% Rest of Europe 12% Spain 6% Asia and ROW (1) 23 (2) (3) (4) 9% Not identified In relation to the shares of investors who operate through a custodian entity located outside Spanish territory, only the custodian entity, as recorded in the corresponding book- entry ledger, will be counted as a shareholder. Source: public information as of December 2023 and shareholders' register book. Calculated as the number of shares issued less treasury shares, which are held by members of the Board of Directors and those in the hands of "la Caixa" Foundation and the FROB. Percentage calculated on the institutional free float identified at the Shareholder identification elaborated by CMi2i. 53#54APPENDIX Group P&L CaixaBank ЄM Net interest income Dividends 4Q23 3Q23 2Q23 1Q23 4Q22 3Q22 2Q22 1Q22 FY23 FY22 2,749 2,740 2,442 2,182 1,970 1,603 1,520 1,459 10,113 6,553 18 0 77 68 32 0 130 1 163 163 Equity accounted 35 101 66 79 30 81 60 51 281 222 Net fees and commissions 917 895 909 937 959 968 992 936 3,658 3,855 Trading 21 72 61 82 11 73 102 142 235 328 Insurance service result 321 297 257 244 277 236 214 209 1,118 935 Other operating income/expenses (519) (88) (239) (491) (477) (89) (256) (141) (1,337) (963) Gross income 3,542 4,016 3,572 3,101 2,801 2,872 2,762 2,658 14,231 11,093 Recurring operating expenses (1,447) (1,471) (1,455) (1,440) (1,376) (1,375) (1,367) (1,406) (5,812) (5,525) Extraordinary operating expenses (4) (3) (2) (15) (11) (16) (8) (9) (50) Pre-impairment income 2,095 2,541 2,115 1,659 1,410 1,485 1,379 1,244 8,410 5,519 LLCs (359) (282) (200) (255) (434) (172) (147) (228) (1,097) (982) Other provisions (53) (95) (75) (25) (6) (33) (45) (45) (248) (130) Gains/losses on disposals and other (53) (24) (44) (20) (32) (20) (26) (9) (141) (87) Pre-tax income 1,630 2,140 1,795 1,359 938 1,260 1,161 961 6,924 4,320 Income tax expense (473) (618) (514) (504) (278) (364) (293) (255) (2,108) (1,189) Profit/(loss) after tax 1,157 1,522 1,281 855 660 896 868 707 4,816 3,131 Minority interests and others 0 (0) 0 (0) 1 0 0 1 (0) 2 Net income attributed to the Group 1,157 1,522 1,281 855 659 896 867 706 4,816 3,129 54#55APPENDIX Income statement by segment CaixaBank Bancassurance BPI SEGMENT REPORTING FROM 1Q22 ЄM 4Q23 % yoy 4Q23 % yoy Corporate center 4Q23 % yoy BANKING AND INSURANCE: including the results from banking, insurance, AM, real estate and ALCO activities, among others, carried out by the Group essentially in Spain. BPI: including the results of BPI's domestic banking activity, carried out essentially in Portugal. The income statement includes the reversal of fair value adjustments of assets and liabilities arising upon the business combination. CORPORATE CENTER: including the stakes allocated to "Investments" segment in previous reporting (i.e. Telefónica, BFA, BCI, Coral Homes and Gramina Homes). The results of these stakes net of the cost of financing are included. Additionally, the Group's excess capital is allocated to the Corporate Center, calculated as the difference between the Group's total equity and the capital allocated to Banking and Insurance, BPI and investments in the corporate center (1). The counterpart of the excess capital allocated to the corporate center is liquidity. The operating expenses of each segment include both direct and indirect expenses, which are allocated based on intemal criteria. Specifically, expenses of a corporate nature at Group level are assigned to the Corporate Center. Net interest income Dividends Equity accounted Net fees and commissions LLPs Other provisions Pre-tax income Income tax 2,480 38.3% 249 44.3% 20 18 0 -94.8% 28 4 -54.8% 4 -72.3% 844 -4.4% 73 -4.7% Trading income 20 -12.7% 4 (3) -73.6% Insurance service result 321 15.9% Other operating income & expenses (481) 0.1% (38) Gross income 3,229 28.9% 291 12.8% 21 -43.8% Recurring operating expenses (1,313) 5.3% (119) 4.4% (15) 2.7% Extraordinary operating expenses Pre-impairment income 1,916 54.3% 173 19.3% 6 -74.0% (354) -12.9% (6) -79.9% (40) (13) -18.5% Gains/losses on disposals & other (32) (10) (10) 1,491 77.0% 143 43.5% (4) -46.2% -7.8% (439) 68.2% (32) 32.5% (2) Profit/(loss) after tax 1,052 81.0% 111 47.1% (6) Minority interest & others 0 -84.5% Net income 1,051 81.2% 111 46.9% (6) (1) Capital allocation to these businesses and to investments considers both the consumption of own funds (at 11.5% of RWAs) and the applicable deductions. 55#56APPENDIX Group customer funds and loans CUSTOMER FUNDS (1) Breakdown, €Bn CaixaBank LOAN BOOK(4) Breakdown, €Bn 31 Dec 23 % ytd % qoq 31 Dec 23 % ytd % qoq I. On-balance-sheet funds 463.3 1.2% 1.0% I. Loans to individuals 175.8 -4.4% -0.9% Deposits 385.5 -0.1% 0.6% Residential mortgages 133.3 -4.7% -1.1% Demand deposits 330.8 -8.1% -2.0% Time deposits (2) 54.7 19.7% Other loans to individuals 42.5 -3.3% -0.4% Insurance 74.5 8.0% 1.9% o/w consumer loans (5) 19.9 1.9% 0.6% o/w unit linked 20.0 9.1% 4.3% o/w other 22.6 -7.5% -1.2% Other funds 3.3 24.6% 42.2% II. Off-balance-sheet AuM 160.8 8.7% 3.6% II. Loans to businesses 160.0 2.1% 1.2% Mutual funds, portfolios and SICAVS 114.8 9.7% 3.5% Loans to individuals & businesses 335.8 -1.4% 0.1% Pension plans 46.0 6.2% 3.8% III. Public sector 18.3 -12.0% -6.2% III. Other managed resources 6.2 7.9% 14.5% Total loans 354.1 -2.0% -0.3% Total Customer funds 630.3 3.1% 1.8% Performing loans 344.1 -2.0% -0.4% Long-term savings (3) 235.7 8.5% 3.0% (1) % ytd are like-for-like (that is, versus YE22 figures restated to reflect changes in accounting standards and presentation). (2) Includes retail securities issuances amounting to €1,433M on 31 December 2023. (3) Savings insurance (on-balance-sheet and other managed resources), pension plans and mutual funds (including SICAVS and managed portfolios). (4) As a result of an in-depth analysis at year-end of the loan portfolio, the segmentation and specific allocation of certain non-inventoried items has been refined, resulting in some reclassifications from "Loans to businesses" (-€1,087M) to "Loans to individuals" (+€1,083 M, of which €818M "Residential Mortgages" and €265M "Other loans to individuals") and to "Public Sector" (€3M). Historical figures have been restated for comparability purposes. (5) Unsecured loans to individuals, excluding loans for home purchases. Includes personal loans as well as revolving credit card balances; excluding float. 56#57APPENDIX Loan portfolio - additional information > LOW-RISK LOAN PORTFOLIO Gross customer loans (Group) in Bn as of 31 December 2023 Loans to individuals o/w collateralised (1) 175.8 84% Loans to businesses 160.0 28% Public sector Total loans 18.3 354.1 > 59% OF LOAN-BOOK COLLATERALISED OR TO PUBLIC SECTOR > RESIDENTIAL MORTGAGE PORTFOLIO CABK ex BPI, 31 December 2023: breakdown by date of origination, in % of total % of total by origination date 52% <2012 CaixaBank Current LTV % Fixed rate 49% 5% 7% 2012-2015 52% 9% 41% >2015 €118.7 Bn TOTAL New mortgages (FY23) (2): ~70% at fixed rate; avg. LTV ~70% Floating-rate residential mortgage portfolio: 59% 78% 53% 35% Average monthly installment estimated (3) at ~€570 • Average affordability ratio estimated at ~27%, increasing to <30% (4) with Euribor 12M at 4.5% (1) Including loans with mortgage guarantee, public guarantee from ICO in Spain and COMID-19 public support lines in Portugal and other real guarantees. (2) CABK ex BPI. (3) Internal estimate. CABK ex BPI. (4) Internal estimates referred to floating-rate residential mortgages of clients with income flows paid into CaixaBank. CABK ex BPI. 57#58APPENDIX ALCO book ALCO PORTFOLIO (1) VOLUMES €Bn, eop (2) FV-OCIAC YIELD %, eop 1.0% 1.0% 0.9% 1.0% 0.8% 69.8 73.0 70.4 69.1 66.5 58.6 61.8 60.9 60.5 58.8 11.2 11.2 9.5 8.6 7.7 Dec-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 ALCO PORTFOLIO IN % OF TOTAL ASSETS MATURITY PROFILE €Bn, 31 December 2023 Mar-23 Jun-23 Sep-23 Dec-23 CaixaBank WHOLESALE FUNDING COSTS Group ex BPI wholesale funding back-book volumes (5) in ЄBn and spread over 6M Euribor in bps 96 100 100 91 83 AVERAGE LIFE I DURATION, # years 49 49 ~11% 5.0 14.6 4.7 14.4 4.714.3 4.5 14.2 4.4 14.1 12.0 9.9 10.0 7.0 7.2 7.3 5.5 4.4 2.4 0.2 0.5 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 > 2033 ALCO PORTFOLIO BREAKDOWN BY MAIN EXPOSURES % of total, 31 December 2023 3% -1 pp ytd 52 51 48 47 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 61% 6% -6 pp ytd ≈ytd EU(3) 19% +6 pp ytd OTHER (4) 10% +1 pp ytd Volume Spread (1) Banking book fixed-income securities portfolio, excluding trading book assets. It includes €3.5 Bn of callable bonds for which yield, average life and duration are calculated based on current market levels. Note that SAREB bonds are not included in the Group's ALCO portfolio (c.€16.8 Bn by end of December 2023, -3.1% yield). ALCO portfolio + SAREB bonds: €83.3 Bn; 1.4% yield; 3.3 years duration. (2) Securities at amortised cost. Refer to page 48 for additional details. (3) Including EU, Austria, France, Germany, and core SSAs. (4) Mainly includes US Treasuries, Investment Grade corporates and other. (5) It includes securitisations placed with investors. It does not include AT1 issues. Wholesale funding figures in the Quarterly Financial Report 58 reflect the Group's funding needs and as such do not include ABS securities and self-retained multi-issuer bonds but include AT1 issuances.#59APPENDIX NII interest rate sensitivity >>12-24 MONTHS NII SENSITIVITY TO ± 100 bps PARALLEL SHIFT IN RATES DRIVERS OF REDUCED SENSITIVITY -30% Parallel up (+100 bps) -Parallel down (-100 bps) ~ -20% Dec-21 Jun-22 Dec-22 Jun-23 Dec-23 ±5% >>>> Increased proportion of fixed-rate assets ■ €48 Bn mortgages at fixed rate (vs. €32 Bn YE21)(1) ■ €66.5 Bn fixed income ALCO book (vs. €62.4 Bn YE21) >>>> CaixaBank Increased proportion of floating-rate liabilities Higher interest rates (Euribor 12M, annual avg., at 3.9% in 2023 vs. -0.5% in 2021) → higher deposit beta (up to 16% in 4Q23)(2) ■ Stable deposit base: Total deposits at €385.5 Bn vs. €384.3 Bn at YE21 Higher deposit beta compounded by stable volumes → higher proportion of floating-rate liabilities >>>> Base effect (1) Loans with mortgage guarantee. CaixaBank ex BPI. (2) Deposit beta is based on the ECB Deposit Facility Rate ("DFR") and is calculated from when the current rate tightening cycle started in Sep. 2022 (i.e. once the DFR crossed the 0% threshold). It excludes the effect of structural hedges, FX and international branch deposits of CaixaBank ex BPI. 59#60(1) (2) (3) (4) APPENDIX Fair value of assets and liabilities (1) measured at amortised cost CaixaBank ASSETS (2) As of 31 December 2023, €Bn LIABILITIES(2) As of 31 December 2023, €Bn FV- Carrying Fair amount Value (FV) Carrying Carrying amount amount Fair Value (FV) Carrying amount - FV (4) Debt securities 77.3 73.2 (4.1)(3) Deposits 415.1 385.8 29.3 Loans and advances 355.5 365.4 9.9 Debt securities issued & other 61.4 61.7 (0.4) Financial assets at amortised cost 432.9 438.6 5.7 Financial liabilities at amortised cost 476.5 447.5 28.9 Does not include insurance business. Net of associated derivatives excepting cash flow hedging Versus -€6.7 Bn as of 31 December 2022 For liabilities, when the carrying amount exceeds the fair value it implies a positive impact on economic value. | TOTAL (ASSETS AND LIABILITIES) + €34.7 Bn 60#61APPENDIX CaixaBank Premium brand reputation with ample external recognition >>Premium brand reputation EUROMONEY AWLARIOS FOR EXCELLENCE SPAIN 2023 BEST DANK BEST BANK AWARD 2023 EUROMONEY Best Bank in Spain 2023 Best Bank for ESG in Spain 2023 Best Bank for CSR in Spain 2023 Euromoney GORANCE Best Bank in Spain and in Western Europe 2023 Global Finance World's Best Bank for Sustaining Communities 2024 Best Bank for Sustainable Finance in WE 2024 Best Bank for Sustaining Communities in WE 2024 Best Bank for Social Bonds in Western Europe 2024 Best Bank for ESG-related loans in Western Europe 2024 Top Innovator in ESG 2023: Carbon Footprint Calculator for natural individuals Global Finance >> Wide recognition of leading IT infrastructure and innovation C EUROMONEY AWARDS FOR EXCELLENCE WESTERN 2013 EUROPE BEST DIENAL BANK Best Digital Bank in Western Europe (WE) 2023 Best Bank for Digital Solutions in Spain 2023 Euromoney DIGITAL BANK GLOBAL AWARD FINANCE Best Financial Services Company Lab (internal) for Customer Experience LABS 2023: customer experience labs & Insights Center Global Finance Best Consumer Digital Bank in Spain for 2023 Best Consumer Digital Bank in Spain 2023 for: Mobile Banking App; Innovation and Transformation; Open Banking APIs Best Consumer Digital Bank in Spain and WE 2023 for: Online Product Offerings; Bill Payment and Presentment; Lending Best Integrated Consumer Banking Site in Spain 2023 Best Corporate/Institutional Digital Bank for Online Cash Management Services in Spain 2023 >> BPI: Premium brand and innovation recognition PREMIO CINCO ESTRELAS 2074 EUROMONEY AWARDS FOR EXCELLENCE PORTUGAL 2023 BEST BANK FOR ESG EUROMONEY PRIVATE BANKING 2023 PORTUGAL BEST DOMESTIC PRIVATE BANK PUM The Banker GLOBAL PRIVATE BANKING AWARDS 2023 WINNER Best Pivate Bark is Pertugal BANCA PRODUTOS PRESTIGIO #1 Prestige Products 2024 Cinco Estrelas Best Bank for ESG in Portugal 2023 Euromoney Best Domestic Private Bank in Portugal 2023 Euromoney Best Private Bank in Portugal 2023 PWM (FT Group) SURYENTA AWARD 20 EZOZ GLOBALNICE BEST DIGITAL BANK AWARD 2023 GORANCE PRIVATE BANKING 2023 SPAIN BEST DOMESTIC PRIVATE BANK EUROMONEY PRIVATE BANKING SPAIN BEST FOR DISCRETIONARY PORTFOLIO MANAGEMENT EUROMONEY PRIVATE BANKING 2023 SPAIN BEST FOR DIGITAL BAI GLOBAL INNOVATION AWARDS Best Domestic Private Bank in Spain 2023 Best Private Bank for Discretionary Portfolio Management in Spain 2023 Best Private Bank for Digital in Spain 2023 (Euromoney) for Financial Services Best Global Innovation in Customer Journey Design: Insights Center BAI (Bank Admin. Institute) PORTUGAL -2023- PшM WEALTH TECH AWARDS 2023 Bloomberg Gender-Equality Index 2023 Member Top 3 in the world in gender equality Bloomberg GEI Best Private Bank for Digital Marketing and Communication in Europe 2023 PWM (FT Group) Selecções de Reader's Digest MARCA DE 2023 BANCA Member of Dow Jones Sustainability Indices Powered by the S&P Global CSA Among Top15 banks in the world in ESG Dow Jones Sustainability Index PRI Principles for Responsible Investment Highest rating (5 stars) in sustainable investment PRI Gerus accenture BRONZE CaixaBank Global Innovator (Bronze) 2023 Qorus-Accenture PшM WEALTH TECH AWARDS 2023 Best Treasury & Cash Management Awards 2023 Best Digital Bank Innovation and Transformation in Portugal 2023 Global Finance Superbrands Excellence Brand 2023 Superbrands Most Trusted Bank Brand in Portugal 2023 Reader's Digest Best Private Bank for CRM in Europe 2023 PWM (FT Group) Last update on 14 February 2024 61#62APPENDIX Contributing to advancement of SDGs Priorities Interrelated SDGs 1 NO POVERTY ZERO HUNGER 3 GOOD HEALTH AND WELL-BEIN QUALITY EDUCATION 10 REDUCED INEQUALITIES SSS 8 DECENT WORK AND ECONOMIC GROWTH 5 GENDER EQUALITY AND INFRASTRUCTURE INDUSTRY, INNOVATION SUSTAINABLE CITES AND COMMUNITIES M 12 RESPONSIBLE CONSUMPTION AND PRODUCTION QO 6 CLEAN WATER AFFORDABLE AND AND SANITATION CLEAN ENERGY 13 CLIMATE ACTION LIFE 14 BELOW WATER 15 ON LAND LFE 16 PEACE, JUSTICE AND STRONG INSTITUTIONS Commitment to people Commitment to society CaixaBank CAIXABANK'S CONTRIBUTION TO SDGS SOME EXAMPLES Microloans and other • • finance with social impact . • . • Social accounts Capillarity • Social actions Active Housing policy Social bonds Adherence to the Commitment to Financial Health and Inclusion promoted by UNEP FI • Gama SI, Impact Solutions • AgroBank Financing for companies and the self-employed Microloans to entrepreneurs and businesses Investment in R&D . Social bonds . Financial Education Plan • • Wengage Diversity Programme Adherence to the United Nations Women's Empowerment Principles DayOne (1) CaixaBank Dualiza Foundation, to promote vocational training Commitment to the planet • Adherence to the Net Zero Banking Alliance (NZBA) & PCAF • Adherence to Poseidon Principles Financing based on ESG criteria ⚫ Ethics and integrity policies Due Diligence and assessment in Human Rights • • • Green bonds & loans PRI & Climate 100+ membership (VidaCaixa and CABK AM) Principles for Sustainable Insurance (PSI) and Net Zero Asset Owner Alliance (VidaCaixa) ⚫ Verified reporting (SASB, TCFD) Certification BCorp imagin & Wivai 17 PARTNERSHIPS FOR THE GOALS CaixaBank has been a Signatory member of the Spanish Network of the United Nations Global Compact since 2005 (1) Specialised network and services for start-ups and scale-ups. • Alliances directly associated with different SDGs • Strategic Alliance with "la Caixa" Foundation Responsible Banking Principles signatory Chairs with leading universities to foster sustainability knowledge 62#63APPENDIX Strong sustainability performance Ample recognition by main ESG analysts and rating agencies (I/II) ESG Indices - Ratings CaixaBank Worst Rating scale Best ESG Entity Rating Score (solicited) Sustainable Fitch 2 5 4 3 2 1 Member of Sustainability score Additional information CaixaBank ESG Entity Rating Score. Reference analyst: Sustainable Fitch Solicited First inclusion/Last update/Next update: 2023/Oct. 2023/Oct. 2024 (annual) First Spanish bank that has been subject voluntarily to the ESG rating by Sustainable Fitch in its solicited classification Included uninterruptedly since 2012 in DJSI World/DJSI Europe. Reference analyst: S&P Global First inclusion/Last update/Next update: 2012/Dec. 2023/Dec. 2024 (annual) CaixaBank is in 13th position in DJSI World and 2nd in DJSI Europe Dow Jones Sustainability Indices Powered by the S&P Global CSA MSCI ESG RATINGS CCC Member 2016/20% STOXX ESG LEADERS INDICES A An A 82 0 82 100 ESG rating A CCC B BB Laggard BBB Average A AA AAA Leader ESG risk rating SUSTAINALYTICS 16.1 Severe 40+ High 40-30 Medium Low 30-20 20-10 Negligible 10-0 ESG QualityScore 1 HIGHEST RANKED BY ISS ESG>> 111 EISIG 10 9 8 7 6 5 4 3 21 QUALITYSCORE ENVIRONMENTAL SOCIAL GOVERNANCE • MSCI ESG Leader indices. Reference analyst: MSCI First inclusion/Last update/Next update: 2015 / Feb. 2023/Feb. 2024 (annual) In 2023, CaixaBank obtained the MSCI ESG rating of A in the "Average" category, with scores above average in Financing Environmental Impact, and Access to Finance and Consumer Financial Protection STOXX Global ESG; included in ESG STOXX index. Reference analyst: Sustainalytics First inclusion/Last update/Next update: 2013/Dic. 2023/Dec. 2024 CABK is at Low Risk of experiencing material financial impacts from ESG factors. CABK's Management of ESG Material Risk is Strong and above the international banking subindustry average (Diversified Banks), which is 26.6 ISS ESG Quality Score Last update/Next update: Feb. 2024/ Mar. 2024 (monthly) Top rated in all categories: QualityScore "1" in Environment, Social and Governance. · Environment: maximum score in Risk and Opportunities, Natural Resources, Carbon and Climate and Waste & Toxicity - Social: maximum score in Human rights, Labour, Health & Safety and Stakeholders & Society - Governance: maximum score in Compensation, Shareholder Rights and Audit & Risk oversight (1) The use of CaixaBank of any MSCI ESG Research LLC or its affiliates data and the use of MSCI logos, trademarks, service marks or index names herein do not constitute a sponsorship, endorsement, recommendation or promotion of CaixaBank by MSCI. MSCI services and data are the property of MSCI or its information providers and are provided "as-is" and without warranty. MSCI names and logos are trademarks or service marks of MSCI. 63#64APPENDIX Strong sustainability performance Ample recognition by main ESG analysts and rating agencies (II/II) CaixaBank Worst ESG Indices - Ratings C + ESG corporate rating Rating scale Best Corporate ESG Performance Prime Status: Prime Transparency: very high RATED BY ISS ESG▷ D- D D+ C- C Transparency level C+ B B B+ A- A A+ Decile rank: #1 Very low Low Medium High Very high ESG rating 4.2 FTSE4Good 0 1 2 3 4 5 +CDP DISCLOSURE WEIGHT ACTION A LIST 2023 CLIMATE Climate change rating A D- D C- C B- B A- A Disclosure Awareness Management Leadership Sustainability index MOODY'S ESG Solutions 67 0 <30 30-49 50-59 67 100 Weak Limited Robust Advanced Other analysts/ESG ratings with ongoing assessment on CaixaBank . Additional information CaixaBank ISS ESG corporate rating, ISS ESG Europe Governance Quality Score Index, Solactive ISS ESG index Series. Reference analyst: ISS First inclusion/Last update/Next update: 2013/Dec 2023 / Dec 2024 In the absolute rating, rated in the ISS ESG Prime segment, in top 10% of industry group ("Public & Regional Banks", including 279 companies under analysis). In the #1 decile in terms of relative performance ("High") and in transparency, rated "very high" ° FTSE 4Good Index Series. Reference analyst: FTSE Russell First inclusion/Last update/Next update: 2011/June 2023/June 2024 Overall rating above sector average (4.2 vs. 3.1 sector average); also above average in all the dimensions: Environment: 3 vs. 2.8 sector average; Social: 4.7 vs. 2.7 average. sector; Governance: 4.8 vs. 3.6 sector average Reference analyst: CDP First inclusion/Last update/Next update: 2012/2024/2025 (annual) 10th consecutive year in the Leadership category for corporate transparency and action on climate change This rating is higher than the Europe regional average (B), and global Financial services sector average (B) Euronext Indices, Solactive Europe Corporate Social Responsibility Index PR. Analyst: Moody's. First inclusion/Last update/Next update: 2013/Oct. 2023/2025 (annual) "Advanced" category and above "Diversified banks" sector average; "Advanced" category in 16 subjects, including, Environmental Strategy and Climate Change, 3 areas of Human Resources, Green products and SRI, Internal controls & Risk management, Non-discrimination and Financial inclusion, among others зарсь S&P Global Sustainability Yearbook 2024 Bloomberg Gender Equality Index: = Bloomberg Gender-Equality Index Top 3 worldwide Member (2023) CDP SUPPLIER ENGAGENENT LEADER 2022 CDP Supplier Engagement Leader 2022 LSEGM standard ethics arabesques-ray Bloomberg World Benchmarking Alliance Other recognition Top 10% Bonsorste Rustenchy TRUGOST 64#65APPENDIX Credit ratings CaixaBank Long term Short term Outlook SP debt Rating of covered bond Programme (1) MOODY'S December 2023 Baa1 P-2 stable Baa1 Aa1 (2) S&P Global Ratings AA+ 25 April 2023 A- A-2 stable A- stable Fitch Ratings 13 June 2023 BBB+ F2 stable A- KNOW YOUR RISK DBRS (1) As of 14 April 2023. (2) As of 26 January 2023. (3) As of 12 January 2024. (3) 14 March 2023 A R-1 (low) stable A AAA 65#66APPENDIX Balance sheet 31 Dec. 2023 30 Sep. 2023 % Chg. 31 Dec. 20221 % Chg. € Million - Non-current assets and disposal groups classified as held for sale - Cash and cash balances at central banks and other demand deposits - Financial assets held for trading - Financial assets not designated for trading compulsorily measured at fair value through profit or loss Equity instruments Debt securities Loans and advances -Financial assets designated at fair value through profit or loss -Financial assets at fair value with changes in other comprehensive income - Financial assets at amortised cost Credit institutions Customers Debt securities - Derivatives - Hedge accounting - Investments in joint ventures and associates - Assets under reinsurance contracts - Tangible assets - Intangible assets - Other assets Total assets Liabilities 37,861 6,992 42,271 7,772 (10.4) 20,522 84.5 (10.0) 7,382 (5.3) 13,385 12,768 4.8 11,351 17.9 13,385 12,762 4.9 11,295 18.5 0 6 (99.2) 6 (99.1) 0 0 (0.4) 50 (99.8) 7,240 7,185 0.8 8,022 (9.7) 66,590 63,115 5.5 64,532 3.2 437,181 440,227 (0.7) 446,168 (2.0) 11,882 11,203 6.1 12,397 (4.2) 344,384 346,146 (0.5) 352,834 (2.4) 80,915 82,878 (2.4) 80,937 (0.0) 1,206 1,004 20.1 1,462 (17.5) 1,918 2,052 (6.5) 2,054 (6.6) 54 73 (26.5) 63 (15.2) 7,300 7,305 (0.1) 7,516 (2.9) 4,987 5,020 (0.7) 5,024 (0.7) 2,121 2,274 (6.7) 2,426 (12.6) 20,332 20,334 (0.0) 22,328 (8.9) 607,167 611,398 (0.7) 598,850 1.4 570,828 576,067 (0.9) 565,142 1.0 - Financial liabilities held for trading 2,253 4,059 (44.5) 4,030 (44.1) - Financial liabilities designated at fair value through profit or loss 3,283 3,321 (1.2) 3,409 (3.7) - Financial liabilities at amortised cost 480,450 491,387 (2.2) 483,047 (0.5) Deposits from central banks and credit institutions 19,411 36,335 (46.6) 28,810 (32.6) Customer deposits Debt securities issued Other financial liabilities - Insurance contract liabilities - Provisions - Other liabilities Equity - Shareholders' equity - Minority interest - Accumulated other comprehensive income Total liabilities and equity 397,499 391,450 1.5 393,634 1.0 56,755 56,882 (0.2) 52,608 7.9 6,785 6,720 1.0 7,995 (15.1) 70,240 65,306 7.6 62,595 12.2 4,472 4,690 (4.6) 5,231 (14.5) 10,130 7,304 38.7 6,831 48.3 36,339 35,332 2.9 33,708 7.8 38,206 37,549 1.8 35,908 6.4 32 33 (1.2) 32 0.9 (1,899) 607,167 (2,250) (15.6) (2,232) (14.9) 611,398 (0.7) 598,850 1.4 (1) Opening balance sheet at 1 January 2023 presented for comparative purposes following the application of IFRS 17 / IFRS 9. CaixaBank 66#67APPENDIX Glossary (I/VI) CaixaBank In addition to the financial information prepared in accordance with International Financial Reporting Standards (IFRS), this document includes certain Alternative Performance Measures (APMs) as defined in the guidelines on Alternative Performance Measures issued by the European Securities and Markets Authority on 5 October 2015 (ESMA/2015/1415). CaixaBank uses certain APMs, which have not been audited, for a better understanding of the company's financial performance. These measures are considered additional disclosures and in no case replace the financial information prepared under IFRS. Moreover, the way the Group defines and calculates these measures may differ to the way similar measures are calculated by other companies. Accordingly, they may not be comparable. ESMA guidelines define an APM as a financial measure of historical or future performance, financial position, or cash flows, other than a financial measure defined or specified in the applicable financial reporting framework. In accordance with these guidelines, following is a list of the APMs used along with a glossary for abbreviations and other. Refer to the Quarterly Financial Report for additional information on APMs and a reconciliation between certain management indicators and the indicators presented in the consolidated financial statements prepared under IFRS. Term AC ALCO Affordability ratio AGM Asset encumbrance AT1 AUM / AM Banking fees Bps/bps BFA BoD BPI GA CAM CGP CBR CET1 CIB CNMV Consumer loans (Group) COR / COR ttm Definition Amortised cost. Asset Liability Committee. Monthly mortgage instalment over monthly income flows. Annual General Meeting. Encumbered assets/Total assets plus collateral received. Additional Tier 1. Includes mutual funds, managed portfolios, SICAVS, pension plans and some unit linked products at BPI that are not affected by IFRS 17/9. Sum of recurrent banking fees and wholesale banking fees. Basis points. Banco de Fomento Angola. Board of Directors. BPI Gestão Activos. CaixaBank Asset Management. Code of Good Practices. Combined Buffer Requirement. Common Equity Tier 1. Corporate and Institutional Banking. Comisión Nacional del Mercado de Valores (Spain). Unsecured loans to individuals, excluding those for home purchases. Includes personal loans, as well as revolving credit card balances excluding float. Cost of risk. Total allowances for insolvency risk (ttm) divided by gross average lending plus contingent liabilities, using management criteria. 67#68APPENDIX Glossary (II/VI) Term Definition CaixaBank Core operating income Core revenues Customer spread Dep. facilities DFR DGF DJSI DPS €Bn | €M E12M ECB EOP/eop EPS Eq. Equity accounted/Equity acc. income ESG E/Est. EU FB / BB FV-OCI FV FX FY Core revenues minus recurrent operating expenses. Sum of NII, Fees and other revenues from insurance (insurance service result and income from SegurCaixa Adeslas and other insurance investments). Difference between average rate of return on loans (annualised income for the quarter from loans and advances divided by the net average balance of loans and advances for the quarter); and average rate for retail deposits (annualised quarterly cost of retail deposits divided by the average balance of those retail deposits for the quarter, excluding subordinated liabilities). Deposit facilities. Deposit Facility Rate. Deposit Guarantee Fund. Dow Jones Sustainability Indices. Dividend per share. Billion euros | Million euros Euribor 12 months. European Central Bank. End of period. Earnings per share. Quotient between profit/(loss) attributed to the Group and the average number of shares outstanding. Equivalent. Share of profit/(loss) of entities accounted for using the equity method. Environmental, Social, and Governance. Estimate. European Union. Front book back book. Fair Value in Other Comprehensive Income. Fair Value. Foreign exchange. Fiscal year. 68#69APPENDIX Glossary (III/VI) Term Definition CaixaBank Gains/losses on disposals & others GGLS HICP HQLA ICO IFRS9 TA IMQ INE Insurance service result Insur.invest. #K LCR Liquidity sources LLCS/LLPs (Loan) Impairment losses and other provisions L/T savings/long-term savings LTD LTV M M&A M-MDA Gains/losses on de-recognition of assets and others. Includes the following line items: Impairment/(reversal) of impairment on investments in joint ventures or associates; Impairment/(reversal) of impairment on non-financial assets; Gains/(losses) on derecognition of non-financial assets and investments, net; Negative goodwill recognised in profit or loss; Profit/(loss) from non-current assets and disposal groups classified as held for sale not qualifying as discontinued operations, net. Government guaranteed loans. Harmonised Index of Consumer Prices. High quality liquid assets. Instituto de Crédito Oficial. Spain. IFRS9 Transitional arrangements. IMQ, insurance company. Instituto Nacional de Estadística (Spain) It includes the accrual of the margin on savings insurance contracts, as well as on Unit Linked products, and the recognition of income and expenses from claims corresponding to short term risk insurance. For the entire insurance business, this line item is reported net of expenses directly attributable to the contracts. Insurance investments. # Thousand. Liquidity coverage ratio. Includes total liquid assets (i.e. HQLAS and ECB Deposit Facilities ex HQLAs) plus covered bond issuance capacity. Loan-loss charges/Loan-loss provisions. Allowances for insolvency risk and charges to provisions. Long-term savings: including mutual funds (with SICAVS and managed portfolios), pension plans, and life-ssavings insurance (including unit linked). Loan to deposits: quotient between net loans and advances to customers using management criteria excluding brokered loans (funded by public institutions); and customer deposits on the balance sheet. Loan to Value. Million. Merger & Acquisition. It is used in reference to the merger with Bankia. Maximum Distributable Amount related to MREL. 69#70APPENDIX Glossary (IV/VI) Term Definition CaixaBank MDA buffer Minority interests & other Mobilisation of Sustainable Finance MREL MRR NDOD Net fees and commissions NGEU NII M NIM NPA NPL coverage ratio Maximum Distributable Amount buffer: capital threshold below which limitations exist on dividend payments, variable remuneration and interest payments to holders of Additional Tier 1 capital instruments. Profit/(loss) attributable to minority interests and others. Includes the following line items: Profit/(loss) for the period attributable to minority interests (non-controlling interests); Profit/(loss) after tax from discontinued operations. The mobilisation of sustainable financing is the sum of the following items:- Sustainable mortgage financing (with energy performance certificate "A" or "B"), financing for home energy refurbishment, financing for hybrid/electric vehicles, financing for photovoltaic panels, agricultural eco-financing and microloans granted by MicroBank; Sustainable financing to Business, Developer and CIB & IB; The sum considered for the mobilisation of sustainable financing is the limit of risk arranged in sustainable financing operations with customers, including long-term financing, working capital and off-balance sheet exposure. Novations and tacit and explicit renewals of sustainable financing are also included. CaixaBank's share in the issuance and placement of sustainable bonds (green, social or mixed) by customers;- Net increase of Assets under management in CaixaBank Asset Management, in products classified under Article 8 and Article 9 of SFDR (includes new funds/fund mergers registered as per Article 8 and Article 9, plus net contributions and market effect); Gross increase of Assets under management in VidaCaixa, in products classified under Article 8 and Article 9 of SFDR (includes gross contributions without considering withdrawals or the market effect-to Pension Funds, Voluntary Social Security Entities (EPSV) and Unit Linked classified under Article 8 and Article 9 of SFDR). Minimum Requirement for own funds and Eligible Liabilities to absorb losses, includes instruments eligible for total capital, senior debt non-preferred, senior debt preferred and other instruments ranking pari-passu with the latter, at Single Resolution Board's criteria. Minimum reserve requirement. Default recognition based on European prudential standards. Net fee and commission income. Includes the following items: Fee and commission income; fee and commission expenses. Next Generation EU. Net interest income. Under IFRS 17, it continues to consider revenues from financial assets affected by the insurance business, but at the same time, accounts for a cost derived from interests which come from the capitalisation of the new insurance liabilities at an interest very similar to the asset acquisition performance rate. The difference between those revenues and costs it is not significant. The margin from savings insurance contracts is accounted for in "Insurance service result". Net interest margin, also Balance sheet spread, difference between average rate of return on assets (annualised interest income for the quarter divided by total average assets for the quarter); and average cost of funds (annualised interest expenses for the quarter divided by total average funds for the quarter). Non-Performing Assets. Quotient between total credit loss provisions for loans to customers and contingent liabilities, using management criteria; and non-performing loans and advances to customers and contingent liabilities, using management criteria. Non-performing loan ratio. Non-performing loans and advances to customers and contingent liabilities, using management criteria over gross loans to customers and contingent liabilities, using management criteria. NPL ratio NPL stock/NPLS NSFR Net stable funding ratio. Non-performing loans including non-performing contingent liabilities. 70#71APPENDIX Glossary (V/VI) Term NZBA Operating expenses OREO O-SII buffer P&L P2R Payout PF pp PPA PPP/Pre-impairment income RE Definition Net-Zero Banking Alliance Include the following items: administrative expenses; depreciation and amortisation. Other Real Estate Owned: repossessed real estate assets available for sale. Other systemically important institution. Profit and Loss Account. Pillar 2 Requirement. Payout ratio. Quotient between dividends; and profit attributable to the Group Pro Forma. Percentage points. Price Purchase Allocation. Pre-provision profit / pre-impairment income includes: (+) Gross income; (-) Operating expenses. Real Estate. CaixaBank Recurrent C/I ratio ttm Individual relational clients RoE ROTE RWAS SBB SCA SDG SNP SP SREP Recurrent cost-to-income ratio trailing 12 months. Quotient between operating expenses (administrative expenses, depreciation and amortisation) stripping out extraordinary expenses (both, for the last 12 months) over total revenues (for the last 12 months). Individual clients with 3 or more product families. Return on Tangible Equity. Ratio dividing profit attributable to the Group trailing 12 months (adjusted by AT1 coupon, registered in shareholder equity) over 12 month average shareholder equity plus valuation adjustments deducting intangible assets using management criteria. Return on Equity. Profit attributable to the Group trailing 12 months (adj. by AT1 coupon, registered in shareholder equity) over 12 month average shareholder equity plus valuation adjustments. Risk Weighted Assets. Share Buy-Back. SegurCaixa Adeslas. Sustainable Development Goals. Senior non preferred debt. Senior preferred debt. Supervisory Review and Evaluation Process. 71#72APPENDIX Glossary (VI/VI) Term SSA Sub. MREL TBVPS TEF T1 TLTRO Trading income ttm UL UN VCX YE YTD Definition Sovereign, supra-national and agencies. Subordinated MREL: minimum Requirement for own funds and Eligible Liabilities to absorb losses, includes instruments eligible for total capital and senior debt non-preferred. Tangible Book Value per share. Quotient between equity less minority interests and intangible assets divided by the number ofoutstanding shares at a specific date. Telefónica, S.A.. Tier 1 capital. Targeted long-term refinancing operation conducted by the European Central Bank. CaixaBank Gains/(losses) on financial assets and liabilities. Includes the following line items: Gains/(losses) on de-recognition of financial assets and liabilities not measured at fair value through profit or loss, net; Gains/(losses) on financial assets not designated for trading that must be designated at fair value through profit or loss, ret; Gains/(losses) on financial assets and liabilities held for trading, net; Gains/(losses) from hedge accounting, net; Exchange differences, net. Trailing 12 months. Unit linked. United Nations. VidaCaixa. Year End. Year to Date. 72#73BEST BANK WARD 2023 GLOBAL FINANCE * CaixaBank www.CaixaBank.com Pintor Sorolla, 2-4 46002 Valencia Spain ☑ [email protected] +34 93 404 30 32 Av. Diagonal, 621-629 - Barcelona EUROMONEY EUROMONEY PRIVATE BANKING 2023 SPAIN BEST FOR DIGITAL EUROMONEY PRIVATE BANKING PORTUORAL BEST DOMESTIC PRIVATE E Member of Dow Jones Sustainability Indices MSCI CDP Powered by the S&P Global CSA DRIVING SUSTAINABLE ECONOMIES FTSE4Good CaixaBank