#1AUSTRIAN POST Investor Presentation FY 2021 PTC15093 Walter Oblin, CFO Vienna, 11 March 2022#2A 1. HIGHLIGHTS AND OVERVIEW 2. Strategy Implementation 3. Group Results FY 2021 4. Outlook 2022 2#3AUSTRIAN POST AT A GLANCE Mail Letter Mail Direct Mail Newspapers and Magazines Parcel & Logistics Retail & Bank Parcels and Express - - Fulfillment and Cash Transport E-Commerce Services Revenue 2021: Revenue 2021: EUR 1,224m ☑ EUR 1,246m Branch and Financial Services Revenue 2021: EUR 75m Revenue mix 2021 Customer Services Branch & Financial Services Parcel International 3% 18% 30% Letter Mail & bank 99 EUR 2,520m Business Solutions Revenue Parcel Austria 31% 18% ria EBITDA 2021: EUR 370m EBIT 2021: EUR 205m Group Revenue 2021: EUR 2,520m INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Direct Mail & Media Post 3#4ONGOING STRUCTURAL CHANGE Continuous parcel growth results in revenue increase Mail and parcel as strong pillars Revenue in EUR m 1 Adjusted presentation - excl. trans-o-flex 1,820.2 271.0 2,021.6 632.5 2,192.0 2,519.6 913.6 1,245.7 Parcel & Logistics Mail 1,389.4 Retail & Bank 1,320.1 1,222.7 1,224.2 157.9 20101 80.5 67.4 74.7 2019 2020 2021 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 4#5OVERVIEW 2021 E Trends Unstable economic environment in 2021: Recovery phase followed by supply bottlenecks and inflation; devaluation of the Turkish lira COVID-19 pandemic: Positive and negative special effects Increased own delivery by a large customer in Austria in the course of the year Group -1.0% € Mail Revenue Parcel & Logistics Retail & Bank Earnings -2.5% +0.9% +10.7% Group +14.9% (+5.7% organic) Mail +0.1% Q4 FY Parcel & Logistics Retail & Bank +36.4% (+14.2% org.) +10.8% -15.3% to EUR 104.0m -23.4% to EUR 60.7m EBITDA EBIT Group EBIT margin Mail Parcel & Logistics EBITDA EBIT +22.3% to EUR 370.4m +27.5% to EUR 204.7m Q4 FY 8.9% 13.4% Group EBIT margin Mail 8.1% 12.6% 10.8% Parcel & Logistics 9.5% Outlook Difficult earnings forecast due to current environment War in Ukraine - inflation - consumer behaviour As stable revenue as possible against the backdrop of challenging external environment Group EBIT close to previous year's level targeted INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 2022 5#6GROUP REVENUE INCREASED TO EUR 2.5BN Revenue development Group: +14.9% to EUR 2,519.6m (Q4: -1.0%) Organic (+5.7%) and inorganic growth of the parcel business Mail: +0.1% to EUR 1,224.2m (Q4: -2.5%) EUR m +14.9% (+5.7% organic) 2,519.6 - 2,192.0 +10.8% 74.7 Retail & Bank 67.4 Parcel & Logistics 1,245.7 +36.4% 913.6 Mail 1,222.7 +0.1% 1,224.2 1 Adjusted presentation 20201 2021 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Letter Mail & Business Solutions revenue down by 1.3% to EUR 771.6m (Q4 2021: -6.5%) Direct Mail and Media Post revenue increase of 2.7% to EUR 452.6m after a sharp decline in the previous year (Q4 2021: +4.4%) Parcel & Logistics: +36.4% to EUR 1,245.7m (Q4: +0.9%) Organic revenue growth of 14.2% Further revenue growth in Austria of 18.5% to EUR 791.8m (Q4 2021: +5.9%) International business revenue up from EUR 245.2m to EUR 454.0m due to full consolidation of Aras Kargo; Growth CEE/SEE +13.6% Retail & Bank: +10.8% to EUR 74.7m (Q4: +10.7%) Income from Financial Services increased from EUR 22.6m to EUR 32.9m 6#7FURTHER EARNINGS IMPROVEMENT DUE TO STRONG PARCEL GROWTH EBIT development EUR m 160.6 +27.5%- +4.6 +4.2 கரிக் -9.2 +44.5 204.7 2020 Mail Parcel & Logistcs Retail & Bank Corporate/ Consol. 2021 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Group: +27.5% to EUR 204.7m Mail decline is more than offset by increase in Parcel & Logistics and Retail & Bank divisions Mail: -5.6% to EUR 155.2m Positive effects on letter mail from product and postal rate adjustments as of 1 April 2020 and from special mailings High level of fixed costs, lockdown-related loss of advertising revenue and allocation to provisions burden earnings Parcel & Logistics: +60.6% to EUR 118.1m - Earnings increase thanks to outstanding revenue development in all markets, positive special effects from COVID-19 Retail & Bank: +10.4% to EUR -39.2m Ramp-up of the financial services business positively impacted earnings against the negative special effect from staff-related provisions 7#8CLEAR CAPITAL MARKET POSITIONING Profitable and growing business model 523 531 557 527 505 500 498 135 ニン 1,834 1,820 1,791 1,839 1,862 1,864 1,904 1,896 1,939 1,958 2,022 2,192 2,520 Revenue trans-o-flex in EUR m Revenue excl. trans-o-flex in EUR m 11.1% 11.6% 12.0% 11.5% 12.9% 14.1% 12.6% 13.6% 15.2% 15.6% 15.8% 13.8% 14.7% ⚫ EBITDA margin 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 1 Adjustment of revenue reporting Attractive dividend policy 1.80 1.70 1.90 1.95 1.95 2.00 2.05 2.08 2.08 1.60 1.50 1.90 1.60 7.9% 7.3% 6.9% 6.5% 5.8% 5.5% 5.8% 6.3% 6.1% 5.6% 5.5% 4.8% 5.0% 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021³ 3 Proposal to the Annual General Meeting on 21 April 2022 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Dividend in EUR Dividend yield Reliability ("Promise & Deliver") 182 186 197 198 202 208 211 201 205 168 157 149 161 EBIT 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2 EBIT adjusted for special effects Decarbonisation of logistics Free of CO2 CO₂ neutral delivery in EUR m Guidance 206 167 151 133 132 140 145 144 134 129 124 120 117 kg CO₂ per shipment 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 tonne, Austrian Post, Austria 8#9A 1. Highlights and Overview 2. STRATEGY IMPLEMENTATION 3. Group Results FY 2021 4. Outlook 2022 9#10AHEAD TO THE FUTURE 1 Defending market leadership and profitability in the core business Profitable 2 growth in near markets => |%三 Sustainability, diversity and customer orientation as guideline for all activities 3 組 = bank 99 Development of retail and digital offerings for private customers and SMEs 10#111 LETTER MAIL Volumes Austria and International (millions of items) Ø -4.3% p.a. [0 -5.6% p.a. 1 939 931 910 833 764 728 723 690 643 615 EUR 709m Revenue 2012 2013 2014 2015 2016 ¹ 2017 International Letter Mail 1 Adjusted reporting due to automated calculation methodology 2018 2019 2020 2021 Austrian Letter Mail INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 2020-2021 Austrian Letter Mail volumes (daily items) Continuing decline of letter mail volumes - Q4 2021: -3% (vs. -2% in Q4 2020) 2021: -4% (vs. -7% in 2020) -1% -5% -4% 10 Q1 -2% -3% -6% -7% -14% Q2 Q3 Q4 2020 2021 11#1210.91 1.37 1.25 1.23 1 INTERNATIONAL COMPARISON: PRIORITY AND NON-PRIORITY RATES IN EUROPE Spain Denmark Italy Greece 4.98 3.32 3.18 2.60 Estonia 1.251 2.09 Belgium 1.171 1.87 Latvia 1.83 Poland Romania Finland Czech Republic 1.45 1.81 1.13 1.69 1.67 1.191 1.64 France 1.21 1.49 Norway 1.46 Croatia 10.74 1.45 Bulgaria 10.71 1.20 Slovakia 10.931 1.15 Sweden 1.14 Iceland 11,12 Domestic standard letter <20g (adjusted for purchasing power) non-priority (economy) priority Ireland 1.04 UK 10.77 0.99 Portugal Hungary 10.731 0.94 10.68 0.94 Lithuania 10,83 0.93 Netherlands Slovenia Germany Austria Switzerland Luxembourg 0,93 0.84 0.91 0.87 0.74 0.85 10.64 0.78 Price level Austria at the lower end of EU postal companies At the same time, top performer in terms of quality 0.72 Cyprus Malta 10.42 0.51 0.40 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 EUR, January 2022 12#131 DIRECT MAIL/MEDIA POST IN AUSTRIA BILA PLUS BILL -25% -25% STIEGL -25% Volumes (millions of items) Ø -1.8% p.a. Ø -6.2% p.a.1 5,108 4,883 4,737 4,727 4,765 4,816 4,599 4,559 4,417 3,916 3,888 2020-2021 Direct Mail/Media Post volumes (daily items) Extremely negative impact due to lockdowns, increased volatility at present - - Q4 2021: -2% (vs. -8% in Q4 2020) 2021: -1% (vs. sharp decline of 12% in 2020) +12% -3% -2% EUR -4% 431m -7% -9% -8% Revenue 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 unaddressed addressed INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Q1 -25% Q2 Q3 Q4 2020 2021 13#141 PARCEL BUSINESS IN AUSTRIA: 184M PARCELS IN 2021 Volumes (millions of parcels) 2020-2021 Parcel volumes (daily items) Lower growth after high increase in the previous year - Q4 2021: +1% (vs. +33% in Q4 2020) 2021: +11% (vs. +30% in 2020) Ø +9.8% p.a. 10+20.4% p.a.] 184 97 46 57 59 65 70 74 80 81 0 50 108 127 166 +44% +36% EUR +28% 716m Revenue 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 +33% +16% +7% +7% +1% 10 Q1 Q2 Q3 Q4 2020 2021 14#151 BUSINESS ENVIRONMENT IN THE AUSTRIAN PARCEL MARKET Market statistics for Austria in 2021 Total market volume up by 21.0% to 347m parcels - Business customer parcels: +7.1% to 99m parcels - Private customer parcels: +27.6% to 248m parcels Market shares by volume Business customer parcels +7.1% Other DHL Express 7% 5% 29% Total Austrian market +21.0% UPS 1% DHL Express 1%, Other 1% DHL Parcel Amazon 5% 10% GLS 10% 347m parcels 53% Austrian Post (YOY increase +10.8%) 19% DPD Source: BRANCHENRADAR.com Marktanalyse GmbH, February 2022 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 GLS 21% 99m B2B Austrian Post (YOY increase +3.1%) 38% DPD Private customer parcels +27.6% DHL Parcel Outbound Other 1% 7% Amazon 13% GLS 5% 248m X2C 62% Austrian Post 12% DPD (YOY increase +12.4%) 15#161 INVESTMENTS IN THE LOGISTICS INFRASTRUCTURE CAPEX (EUR m) 161 153 139 143 ~80 Growth CAPEX 80 Investment programme continues in 2021: Maintenance CAPEX of EUR 81.2m Growth CAPEX of EUR 80.1m Future investment programme on the back of annual volume increase and transition to CO2-free delivery - Sorting capacity: 118,000 parcels/h by the end of 2022 2022: completion of logistics centres expansion in Styria and Upper Austria, kick off for the expansion of the logistics centre Vienna ~100 Maintenance CAPEX - 81 2018 2019 2020 2021 2022e 2023e 2024e 2025e INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 16#171 EXPANSION OF THE AUSTRIAN LOGISTICS INFRASTRUCTURE 2018 Sorting capacity Austria (parcels/h) 2019 2020 2021 2022 LC Upper Austria LC Styria LC Lower Austria LC Tyrol 96,500 LC Vorarlberg 90,000 LC Salzburg Thalgau 85,000 LC Styria 75,000 67,000 LC Lower Austria 60,500 LC Upper Austria LC Carinthia 47,000 33,500 LC Vorarlberg LC Tyrol LC Salzburg Thalgau LC Styria Kalsdorf LC Carinthia INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 2023 LC Vienna 142,000 118,000 LC Lower Austria Hagenbrunn LC Vienna LC = Logistics centre 17#181 STAFF STRUCTURE IN AUSTRIA Employees in the Austrian core business FTES (average for the period) 21,926 21,003 490 20,218 20,064 19,417 1,891 18,790 18,233 2,490 ୮ +222 17,692 17,463 17,644 17,452 17,775 17,997 Increased demand for logistics staff due to higher parcel volumes 3,350 3,858 4,374 4,775 9,397 7,883 7,247 6,788 6,230 5,792 5,416 4,922 4,524 4,233 3,992 3,781 3,583 5,127 5,881 7,095 8,048 9,135 9,859 -304 Civil Servants 12,039 11,229 10,480 9,926 9,329 8,625 8,042 7,644 7,058 6,317 5,412 4,860 4,555 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 -198 Employees Old CLA +724 Employees New CLA +222 Employees New Collective Labour Agreement Old Collective Labour Agreement (until 2009) ■Civil Servants INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 18#192 PROFITABLE GROWTH IN NEAR MARKETS Business proximity Proximity in line with the business model Expansion of Austrian Post's range of services - Digital and hybrid communications - Business process solutions - Digital advertising Expansion of service portfolio along the e-commerce value chain - Printing and intelligent scanning E-commerce software solutions Digital marketing - Contract logistics, fulfillment Value chain in retail and e-commerce Producer EUR >100m REVENUE P.A. Germany Geographical proximity Focus on the parcel business in Southeast and Eastern Europe and Turkey EUR ~470m REVENUE P.A. AUSTRIAN POST INTERNATIONAL AEP Felbra F advanced commerce ADVERSERVE Croatia EXPRESS Slovakia BARCEL SERVICE EXPRESS ONE Hungary OVERSEAS WEBER ESCAL Serbia Bosnia and Herzegovina Purchase/ Assortment Logistics/ Storage Store Collection/ Delivery Customer service Returns INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 EXPRESS ONE EXPRESS CITRESS Montenegro EXPRESS Bulgaria Turkey aras 19#202 ONGOING GROWTH IN THE INTERNATIONAL PARCEL MARKETS OF AUSTRIAN POST Parcel volumes Turkey & CEE/SEE (millions of parcels) 269 250 190 185 172 149 139 130 116 aras +5% 217 206 156 139 150 106 112 120 95 16 18 19 +16% 7 22 24 27 29 33 34 35 44 52 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 Turkey: Major growth opportunities in e-commerce despite challenging environment CEE/SEE: Continuing positive volume development accelerated by the COVID-19 pandemic Turkey¹ CEE/SEE Including documents, full consolidation of the company as of 25 August 2020 (25% stake since 2013) INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 20 20#212 ARAS KARGO - 217M PARCELS IN 2021 Financial indicators Revenue 2021: TRY 2,993m (± EUR 291m) - 5% parcel growth in 2021 - Company features a strong balance sheet, no loan liabilities Parcel volumes¹ (millions of parcels) Revenue (TRY m) 0 +21.2% Var gücümüzle sizin için çalışıyoruz aras FX rate Turkish Lira (1 EUR in TRY) 217 206 156 139 150 95 106 112 120 +5% 2013 2021 2013 Including documents, full consolidation of the company as of 25 August 2020 (25% stake since 2013) INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 2,993 2,299 +30% aras önem taşe 9.1 6.1 3.7 2.8 2.4 15.5 2021 2013 2015 2017 2019 2021 Feb 2022 21#223 BANK99: NEW STARTING POINT WITH MORE CRITICAL MASS Next phase following acquisition of the ING retail business in Austria Complementary strengths in the product structure bank99 Retail and digital bank Customers bank 99 Technical integration Current accounts 99 200,000 Employees 344 Balance sheet total Investments EUR 2.7bn ING Payment transactions 99 Credit volume ING Financing EUR 1.4bn EUR 600m Branch offices 1,757 Investment products INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Number of self-service devices 477 Organisational integration Product integration Investments Financing/ new consumer credit 321 → - SB ZONE War in the Ukraine with potentially negative impact in context of bank deposit guarantee in Austria 22 22#233 SELF-SERVICE ZONES: INNOVATIVE SERVICES FOR SENDING AND RECEIVING 58,550 pick-up boxes 2021: >4.7m items 97,747 compartments in pick-up stations 510 drop-off shipping stations 2021: >9.4m items June 2012 +12% December 2021 2021: >6.0m items November 2013 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 +30% Poet Sporttasche December 2021 2021 vs. 2020 Versan +25% January 2012 December 2021 Number of self-service solutions Items/month 23#24AHEAD TO THE FUTURE 1 Defending market leadership and profitability in the core business 2 Profitable growth in near markets - - Sustainability, diversity and customer orientation as guideline for all activities bank 99 38 Development of retail and 3 digital offerings for private customers and SMEs 24#25STRATEGIC SUSTAINABILITY TARGETS 2030 Economy & Customers Continuation of growth trend Revenue of EUR 3bn in 2030 based on steady parcel growth Environment & Climate Decarbonisation of logistics: 1 - · 38% reduction of absolute Scope 1 & 2 CO2-emissions by 2030 - 70% reduction of specific Scope 1, 2 & 3 CO2-emissions by 2030 (Post AG) - 100% carbon-free delivery in Austria by 2030 (Post AG) Net-Zero by 2040 (Post AG) People & Social Top employer providing a safe and respectful work environment 40% women in leadership positions INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 M 25 25#26SUSTAINABILITY MASTERPLAN 2030 Sustainability, diversity and customer orientation as guideline for all activities Material Topics Economy & Customers 2 1 Sustainable appearance & services for private customers Sustainable mail & parcel products Commercial success driven by sustainable and 3 Sustainable procurement customer-focused services 4 Sustainable governance & compliance 5 Stakeholder value Environment & Climate 6 Green & efficient mobility Decarbonisation of 7 Green & efficient buildings logistics thanks to environmental efficiency 8 Resource-efficient processes along the value chain 9 Circular economy UN SDG's DECENT WORK AND ECONOMIC GROWTH 12 RESPONSIBLE CONSUMPTION AND PRODUCTION People & Social Top employer providing a safe and respectful work environment INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 10 Corporate & work culture 11 Integrated diversity management 12 Occupational health & safety 13 Digital responsibility - data protection & data security 14 Social dialogue & partnerships AFFORDABLE AND CLEAN ENERGY CLIMATE 13 ACTION 3 GOOD HEALTH AND WELL-BEING GENDER EQUALITY DECENT WORK AND ECONOMIC GROWTH 10 INEQUALITIES REDUCED 17 PARTNERSHIPS FOR THE GOALS 26 26#27AMBITIOUS SCIENCE BASED CARBON EMISSION TARGETS LEAD THE WAY TO NET ZERO Group carbon emissions tonnes Direct emissions (Scope 1 and 2) Indirect emissions (Scope 3) -23% Objective: development to Paris conformity 1.5°C SCIENCE BASED TARGETS DRIVING ALOITINе CODDODATE CLIMATE ACTION BUSINESS 1.5°C 1.5°C ▸▸ AMBITION FOR -38% 88,475 54,855 1 2 Decarbonisation Road to Paris Improvement of operational efficiency Expansion of E-vehicle fleet and E-fuel/hydrogen pilots Purchase of Green Electricity and investments in own PV 141,532 109,687 3 2021 2030 2021 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 2030 27 27#28DECARBONISATION - ROADMAP AUSTRIA BY 2040 Carbon emissions Austria (Scope 1-3) tonnes Transport volumes +71% 95,800 93,000 CO₂ NEUTRAL DELIVERY Transport logistics 28,000 Delivery of 30,100 letters and parcels Buildings 42,600 63,000 Free of CO₂ CO, neutral delivery 34,400 H H H H 37,700 16,000 On the way to zero emissions 2040 2009 2021 2030e 2040e Numbers of Österreichische Post AG INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 28#29GOAL 2030: 100% CARBON-FREE DELIVERY IN AUSTRIA Bikes Cars Post Transporters Es steckt v • Grün im Gelb Austrian Post orders only e-vehicles for delivery with immediate effect E-vehicle fleet ramp up curve (vehicles in Austria) 100% carbon-free delivery 2030 Post INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 118 >3,000 2,418 2011 2021 2022e 2030e ■1-spurig ■2-spurig 29#30EFFICIENT NEW TECHNOLOGIES FOR TRUCKS First LNG-Truck in use at Austrian Post - - Important transitional technology to carbon-free heavy-duty traffic LNG (Liquefied Natural Gas), natural gas turns to liquid when cooled to -162°C - Further purchases in the event of a successful test IVECO Post Savings of 5t CO2 p.a. Hydrogen Cooperations - - Austrian Post-OMV partnership to develop the production, infrastructure and integration of green hydrogen Broad-based initiative, also for other interested parties Use of the 1st Post hydrogen truck by 2023 H HA OMV H Member of the H2-Mobility Austria consortium to promote the use of hydrogen trucks - Target: 2,000 hydrogen-powered trucks in Austria by 2030 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 30#31DIVERSITY MANAGEMENT HELPS TO IMPROVE PERFORMANCE Employees from different countries 2021 - 4,994 Austrian Post's employees come from 95 different countries (not including Austria) Charter of Diversity Creating and fostering a working environment which is free from prejudice and discrimination Gender Balance Project Elly - Increasing female representation and achieving gender balance through targeted measures and cultural change equalitA - Award Austrian Post was awarded for the innovative,,Gender KPI Performance Review" in the category,,Effectiveness relating to equal opportunities" INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Wicommen 31#32FIRST-TIME REPORTING IN ACCORDANCE WITH THE EU TAXONOMY REGULATION Analysis of the service 1 provision process concerning Acceptance/ Pick-up Transport Sorting/ Distribution Sorting/ Distribution Last-mile delivery its taxonomy compliance Cost-based alignment of 2 KPIs with respect to taxonomy relevance Indicators of taxonomy 3 conformity reported in 2022 2021: Economic activities identified with the environmental goal of climate protection KPIs of Taxonomy eligibility KPIs pursuant to IFRS KPIs basis for EU Taxonomy Revenue 2,518m EUR CapEx 290m EUR OpEx 86m EUR Revenue CapEx OpEx 2022: Identication of taxonomy-compliant shares Revenue CapEx OpEx INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 95% 79% 58% 32 22#33OUR REPORTING IS "EXCELLENT" AND WILL BE FURTHER IMPROVED Our reporting guidelines: ထာ § GRI TCFD WATE RELATED SUSTAINABLE DEVELOPMENT Legal stipulations of the Sustainability and Diversity Improvement Act International standards of the Global Reporting Initiative (GRI) "Core option" Climate reporting acc. to TCFD Sustainability targets acc. to GOALS the UN SDGS THE EU 2021 update to 1.5°C target SCIENCE Sustainability goals acc. BASED TARGETS TAXONOMY to Science Based Targets Reporting acc. to EU-Taxonomy New in 2021! INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Excellent reporting in 2020: THINK ING AHEAD Together AUSTRIAN POST Sustainability Report 2020 #alwaysdeliverasolution Ongoing further develop- ment of reporting in 2021: DOING WHAT COUNTS. 2nd place Effective Honoured at the Austrian Sustainability Reporting Award 2021 AUSTRIAN POST Sustainability Report 2021 Constantly improving. Sustainability Communicator 2021 Austria 333#34OUR ESG CREDENTIALS DEMONSTRATE A STRONG TRACK RECORD MSCI ESG RATINGS AAA CCC B BB BBB AA AAA Corporate ESG Performance HALU UY ISS ESG➤ Prime CDP DRIVING SUSTAINABLE ECONOMIES ovadis eco SUPPLIER SUSTAINABILITY RATINGS SUSTAINALYTICS Gaïa RATING V.E S&P Global AAA (range from AAA to CCC) Prime Status, Rating C+ (range from A+ to D-) A- (range from A to D-) Silver (63 out of 100 points) 15.7 (low risk) (range from 0 to 50) 65 out of 100 points 59 out of 100 points 54 out of 100 points INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Unchanged highest possible rating (AAA) for Austrian Post since 2016 Within the top 15% of the Transportation & Logistics sector Among top 6 companies in Austria Within the top 11% of our peers Within the top 17% of the Transportation sector ESG overperformer compared to industry peers Within the top 15% of the Transport & Logistics sector Within the 85 percentile of the Transportation & Transportation Infrastructure sector 34#351. Highlights and Overview 2. Strategy Implementation 3. GROUP RESULTS FY 2021 4. Outlook 2022 35#36FINANCIAL INDICATORS AT A GLANCE 2020 2021 1 Revenue (EUR m) 2,192.0 2,519.6 Revenue development of +14.9% (+5.7% organic) EBITDA margin (%) 13.8 14.7 EBITDA margin rise due to the strong parcel business EBIT margin (%) 7.3 8.1 EBIT margin above the previous year at 8.1% Earnings/share (EUR) 1.75 2.25 Earnings per share up EUR 0.50 year-on-year Cash flow (EUR m) 125.7 217.9 Higher operating free cash flow to cover dividend payout 1 Adjusted presentation INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 36 36#37KEY INCOME STATEMENT INDICATORS EUR m 2020¹ 2021 % A Q4 2020¹ Q4 2021 Revenue 2,192.0 2,519.6 14.9% 327.6 692.5 685.4 Other operating income 64.1 95.2 Raw materials, cons. and services used -596.2 -715.7 Expenses for financial services -2.8 Staff costs -1,041.4 -5.4 -1,160.1 48.5% 31.1 -20.0% -119.5 -96.4% -2.7 -11.4% -118.7 20.1 -200.9 35.8 -198.8 -1.1 -295.2 -1.7 -312.6 Other operating costs -314.4 -363.8 At equity consolidation EBITDA 1.5 0.6 -58.6% -15.7% -49.4 -0.9 -92.6 -104.5 0.1 0.4 302.8 370.4 22.3% 67.6 122.9 104.0 Divisional revenue: Parcel & Logistics +36.4%, Retail & Bank +10.8%, Mail +0.1% Material costs/services used up by 5.6% excl. Aras Kargo Increase in staff costs of 7.1% excl. Aras Kargo; also includes allocations of provisions to under utilisation Year-on-year EBITDA EBITDA margin 13.8% 14.7% 17.7% 15.2% improvement of EUR 67.6m Depreciation, amortis. and impairment -142.2 -165.6 -16.5% -23.5 -43.7 -43.3 EBIT 160.6 204.7 27.5% 44.1 79.2 60.7 EBIT above the pre-pandemic level of 2019 (EUR 200.6m) EBIT margin 7.3% 8.1% 11.4% 8.9% Financial result 1.4 11.7 > 100% 10.2 -2.5 10.1 Income tax -46.8 -58.0 -24.1% -11.3 -25.9 -22.9 Profit for the period 115.3 158.4 37.4% 43.1 50.8 47.9 Earnings per share (EUR) 1.75 2.25 28.7% 0.50 0.72 0.69 1 Adjusted presentation INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 37 37#38MAIL DIVISION: 2021 REVENUE DEVELOPMENT Letter Mail & Business Solutions (EUR m) - Downward volume development continues: -4% in 2021 vs. -7% in the turbulent COVID-19 year 2020 Positive effects on revenue due to special COVID-19 mailings Negative Q4 effects in Business Solutions Direct Mail/Media Post (EUR m) Slight volume decline of 1% in Austria 2021 following sharp drop of 12% in 2020 Lockdowns led to a particularly negative impact in the direct mail business Improved advertising business in Q4 -1.3% +2.7% 781.8 771.6 440.9 452.6 Q4 Q4 -6.5% 215.6 201.6 Q4 Q4 +4.4% Q3 Q3 123.8 129.2 -3.7% 184.9 178.0 Q3 -0.6% Q3 Q2 Q2 107.8 107.1 +4.7% 178.0 186.4 Q2 +16.7% Q2 95.0 110.9 Q1 +1.1% Q1 Q1 Q1 203.3 205.6 -7.8% 114.3 105.4 2020 2021 2020 2021 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 38#39MAIL DIVISION: KEY INCOME STATEMENT INDICATORS EUR m 2020 2021 % A Q4 2020 Q4 2021 Revenue 1,222.7 1,224.2 0.1% 1.5 339.4 330.8 • Letter Mail & Business Solutions 781.8 771.6 -1.3% -10.3 215.6 201.6 • Direct Mail 320.9 329.3 2.6% 8.4 88.1 93.0 . Media Post 120.0 123.4 2.8% 3.3 35.7 36.2 Further decline in volumes and difficult underlying conditions; positive effects from special mailings Revenue increase of 2.7% for Direct Mail and Media Post Revenue intra-Group Total revenue 3.1 3.0 -2.8% -0.1 1.1 1.1 compared to a weak 2020 (-12.5%) 1,225.8 1,227.2 0.1% 1.4 340.5 331.9 EBIT 164.4 155.2 -5.6% -9.2 57.7 44.4 Declining EBIT margin of 12.6% in 2021 due high level EBIT margin¹ 13.4% 12.6% 16.9% 13.4% of fixed costs 1 EBIT margin in relation to total revenue INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 39#40PARCEL & LOGISTICS DIVISION: 2021 REVENUE DEVELOPMENT Revenue development EUR m +36.4% (+14.2% organic) 1,245.7 Turkey 290.7 913.6 CEE/SEE 101.5 143.7 +13.6% 163.2 Austria +18.5% 791.8 668.4 2020 2021 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Parcel & Logistics Division: +36.4% +14.2% organic as well as inorganic growth in parcel Austria: EUR +123.4m - Parcel volumes up by 11% in Austria, positive special effects for logistics services CEE/SEE: EUR +19.5m - Volume growth in Southeast and Eastern Europe continues (+16%) ▶ Turkey: EUR 290.7m in 2021 - - - Full consolidation of Aras Kargo as at 25 August 2020 Moderate volume increase of 5% vs. strong prior- year growth (+37%) Positive revenue contribution of EUR 290.7m in 2021 40 40#41PARCEL & LOGISTICS DIVISION: KEY INCOME STATEMENT INDICATORS EUR m Revenue 2020 2021 % A Q4 2020 Q4 2021 Ongoing organic growth 913.6 1,245.7 36.4% 332.2 336.9 340.1 (+14.2%) and inorganic growth • Premium 568.0 822.2 44.8% 254.2 224.9 215.3 in the parcel business Standard 274.0 313.2 14.3% 39.2 91.5 94.0 • Other Parcel Services 71.5 110.3 54.2% 38.7 20.5 30.8 Positive special effects of about EUR 30m related to Revenue intra-Group 1.0 0.9 -7.9% -0.1 0.3 0.2 COVID-19 logistics services Total revenue 914.5 1,246.6 36.3% 332.1 337.2 340.3 EBIT 73.5 118.1 60.6% 44.5 40.9 36.7 EBIT margin¹ 8.0% 9.5% 12.1% 10.8% Resilient EBIT margin of 9.5% (Q4: 10.8%) thanks to the Turkish parcel business 1 EBIT margin inm relation to total revenue INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 41 1=1#42RETAIL & BANK DIVISION: 2021 REVENUE DEVELOPMENT Revenue development EUR m 67.4 +10.8% 74.7 ING Retail & Bank Division: +10.8% Launch of bank99 in April 2020, acquisition of the private customer business of ING in Austria at the end of 2021 Income from Financial Services: EUR +10.3m - Positive development due to customer ramp-up and expansion of the product portfolio Branch Services: EUR -3.0m Lower revenue from retail goods in 2021 Income from Financial Services 22.6 +45.8% 32.9 Branch Services 44.8 -6.8% 41.8 1 Adjusted presentation 20201 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 2021 42#43RETAIL & BANK DIVISION: KEY INCOME STATEMENT INDICATORS EUR m Revenue 20201 2021 % Δ Q4 20201 Q4 2021 67.4 74.7 10.8% 7.3 20.1 22.2 down YOY, increase due to • Branch Services 44.8 41.8 -6.8% -3.0 11.5 11.9 • Income from Financial Services 22.6 32.9 45.8% 10.3 8.5 10.3 Revenue intra-Group 183.4 186.3 1.6% 2.9 51.5 51.0 Total revenue 250.8 261.0 4.1% 10.2 71.5 73.2 EBIT -43.8 -39.2 10.4% 4.6 -6.4 -5.3 1 Adjusted presentation Revenue from retail goods additional orders for branch products Positive development related to customer expansion and acquisition of ING's private customer business in Austria Positive development based on increased earnings; negative effect due to staff- related provisions mainly in Q1 2021 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 43#44SOLID BALANCE SHEET AND FINANCING STRUCTURE EUR m ASSETS 4,792.6 117.2 90.1 Liquid financial resources EQUITY & LIABILITIES 4,792.6 of EUR 117m 404.4 Includes lease liabilities of EUR 334m (IFRS 16) 484.6 EUR 1,218m in cash and 2,715.8 cash equivalents from Cash, money market / bank99 and 2,680.2 2,680.2 securities investments Financial assets, 218.9 EUR 1,402m receivables from customers investment property 91.2 Other financial liabilities 2,543.5 351.6 EUR 2,533m in liabilities to customers Financial assets from 589.5 Liabilities, Other 508.2 financial services Financial liabilities Receivables, inventories, 485.1 519.2 from financial 532.9 other1 services Intangible assets, goodwill 158.3 143.8 200 Social capital Property, plant and 1,137.2 1,206.5 equipment Includes right-of-use assets (IFRS 16) of EUR 331m Provisions 632.5 687.9 202 Employee under-utilisation 103 Other staff-related prov. 183 Other Equity 655.0 672.2 Financial services/ bank99 1 Includes IFRS 5 assets Equity ratio of 14.0% Proforma equity ratio of 31% with bank99 under equity method 31.12.2020 31.12.2021 31.12.2020 31.12.2021 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 44#452021 OPERATING FREE CASH FLOW OF EUR 218M EUR m Mainly customer deposits of bank99 493.3 Operating free cash flow of EUR 218m Free cash flow before money market and securities investments of EUR 475m Cash flow from operating activities 2020 732.6 -193.2 300.1 -81.2 -1.0 217.9 -80.1 -0.2 +337.6 475.2 Core banking assets (CBA) Cash flow from operating Maintenance CAPEX Other activities (excl. CBA) Operating free cash flow 1 Growth CAPEX Acquistions/ divestments ING acquisition liquidity plus -522.2 210.4 -67.8 -16.9 125.7 -75.5 +37.0 1 Free cash flow before acquisitions/securities/money market investments, growth CAPEX and core banking assets INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 Free cash flow before money market/securities investments (excl. CBA) 87.3 45#46DIVIDEND POLICY Continuation of attractive and predictable dividend policy since the IPO - - - - Dividend proposal to the Annual General Meeting: EUR 1.90/share Dividend yield as at 31 December 2021: 5.0% (share price of EUR 37.80) Payout ratio of 81% of Group net Dividends since IPO Dividend in EUR Payout ratio profit in 2021 Unchanged dividend policy: distribution of at least 75% of the 1.00 Group net profit 1.90 1.95 1.95 2.00 2.05 2.08 2.08 1.80 1.90 1.70 1.60 1.50 1.50 1.60 1.40 106% 104% 99% 91% 93% 85% 90% 88% 88% 97% 97% 94% 80% 84% 81% 70% 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021² 1 Excl. EUR 1.00 special dividend 2 Proposal to the Annual General Meeting on 21 April 2022 INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 46#47A 1. Highlights and Overview 2. Strategy Implementation 3. Group Results FY 2021 4. OUTLOOK 2022 47#48OUTLOOK 2022 € Market environment - Economic environment in 2022 impacted by inflation, loss of purchasing power and restrained consumer behaviour Inflation expected to be reinforced due to war in the Ukraine Positive special effects from pandemic for parcel and logistics services decline in 2022 Challenging economic conditions imply greater difficulty in making accurate mail and parcel volume forecasts Revenue As stable revenue as possible targeted for 2022 against the backdrop of growing economic challenges; the prerequisite is an improvement of the economic environment and decrease in pressure on the Turkish lira - · Ongoing letter mail decline expected; inflation heightens the importance of product and price adjustments - Following strong growth in previous years, parcel business volatile on a quarterly basis (peak values H1 of previous year difficult to achieve), full-year level of 2021 targeted again - Higher revenue in the Retail & Bank Division with an expanding financial services business Investments - - As in previous years, the investment programme is a top priority (capacity expansion plus transition to climate-neutral delivery) Maintenance CAPEX of about EUR 100m, Growth CAPEX of about EUR 80m Earnings Difficult earnings forecast due to current environment - Inflationary trend not only temporary but due to war long term Parcel business from tailwinds to headwind from economic environment Group EBIT H1 2022 expected below previous period; full year 2022 close to previous year's level targeted Dividends - Proposal to the Annual General Meeting on 21 April 2022 to approve payment of a dividend of EUR 1.90 per share for 2021 Ongoing objective to continue distributing at least 75% of the Group net profit INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022 469 48#49CONTACT Austrian Post Investor Relations Rochusplatz 1, 1030 Vienna Website: post.at/ir E-mail: [email protected] Telephone: +43 57767-30400 Financial calendar 2022 21 April 2022 3 May/5 May 2022 13 May 2022 11 August 2022 11 November 2022 Annual General Meeting Ex-day/Dividend Payment Day Interim Report Q1 2022 Half-Year Financial Report 2022 Interim Report Q1-3 2022 Disclaimer This presentation contains forward-looking statements, based on the currently held beliefs and assumptions of the management of Austrian Post, which are expressed in good faith and, in their opinion, reasonable. These statements may be identified by words such as "expectation" or "target" and similar expressions, or by their context. Forward-looking statements involve known and unknown risks, uncertainties and other factors, which may cause the actual results, financial condition, performance, or achievements of Austrian Post, or results of the postal industry generally, to differ materially from the results, financial condition, performance or achievements expressed or implied by such forward-looking statements. Given these risks, uncertainties and other factors, recipients of this document are cautioned not to place undue reliance on the forward-looking statements. Austrian Post disclaims any obligation to update these forward-looking statements to reflect future events or developments. Österreichische Post AG (Austrian Post) | Legal form: limited company under Austrian law | Registered seat in the Municipality of Vienna | Commercial register number: FN 180219d of the Commercial Court of Vienna. This presentation can contain legally protected and confidential information and is protected by copyright. The reproduction, dissemination or duplication of this presentation, either in part or as a whole, requires the express written permission of Austrian Post. INVESTOR PRESENTATION Investor Relations Vienna, 11 March 2022