#1Santander Institutional Presentation 4th QUARTER OF 2020#2DISCLAIMER T This presentation may contain certain forward-looking statements and information pertaining to Banco Santander (Brasil) S.A. ("Santander Brasil") and its subsidiaries, which reflect the current views and / or expectations of Santander Brasil and its management regarding its business performance and future events. Forward-looking statements include, without limitation, any statement that may predict, forecast, indicate or imply future results, performance or achievements, and may contain words such as "believe", "anticipate", "expect", "estimate", "could", "forecast", "potential", "will likely result", or other words or expressions of similar meaning. Such statements are subject to several risks, uncertainties and assumptions. We caution that a number of important factors may cause actual results to differ substantially from the plans, objectives, expectations, estimates and intentions expressed herein. We do not undertake any obligation to update or revise any forward- looking statements, whether as a result of new information, future events or otherwise. In no event shall Santander Brasil, or any of its subsidiaries, affiliates, shareholders, directors, officers, employees or agents be liable to any third party (including investors) for any investment or business decision or action taken in reliance on the information and statements contained in this presentation or for any consequential, special or similar damages. In addition to factors identified elsewhere in this presentation, the following factors, among others, may cause actual results to differ materially from the forward-looking statements or historical performance: changes in the preferences and financial condition of our consumers and competitive conditions in the markets in which we operate, changes in economic, political and business conditions in Brazil; government interventions, resulting in changes in the Brazilian economy, taxes, tariffs or regulatory environment; our ability to compete successfully; changes in our business; our ability to successfully implement marketing strategies; our identification of business opportunities; our ability to develop and introduce new products and services; changes in the cost of our products and operating costs; our level of indebtedness and other financial obligations; our ability to attract new customers; inflation in Brazil; the devaluation of the Brazilian Real against the U.S. Dollar and interest rate fluctuations; current or future changes in laws and regulations; and our ability to maintain existing business relationships and create new relationships. Santander#3AGENDA Santander 1 2 3 INDUSTRY OVERVIEW: MACROECONOMY AND FINANCIAL SYSTEM 4 OUR BUSINESSES SANTANDER BRASIL 5 FINANCIAL PROFILE HIGHLIGHTS CORPORATE 6 STRATEGY APPENDICES#4KEY ASPECTS OF THE BRAZILIAN MARKET 2015 4Q20 ECONOMIC ACTIVITY PERFORMANCE (%) GDP (%) GRADUAL ECONOMIC 20 10 RECOVERY WEIGHED DOWN BY THE COVID- 0 -3.55 -4.07 19 GLOBAL CRISIS -10 -20 SELIC RATE (%) LOWEST LEVEL IN 14.25 -30 2.00 -40 HISTORY INFLATION (%) ANCHORED EXPECTATIONS 10.67 4.52 FX (BRL/USD) FREE FLOATING EXCHANGE RATE 5.20 3.90 Santander's Estimate¹ Dec-15 Mar-16 Jun-16 Sep-16 Dec-16 Mar-17 Jun-17 Sep-17 Dec-17 Industrial production Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Retail sales Jun-19 Sep-19 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Volume of services SOCIAL INDICATORS +212MM BRAZILIAN POPULATION ESTIMATE IN 2020 13.2%¹ DEC-20 UNEMPLOYMENT RATE -137 bps 4Q20 vs. 3Q20 +222 bps 4Q20 vs. 4Q19 Santander Sources: Brazilian Central Bank and IBGE. 1 Santander Brasil Economic Department Estimative 8.32 1.13 -3.34 st 4#5CHARACTERISTICS OF THE BRAZILIAN MARKET PRIMARY BALANCE AND GROSS DEBT (% of GDP) 5 2 -1 -4 -7 -10 2006 17.2 Dec-06 2007 2008 Primary balance INVESTMENT1 (% of GDP) Santander 15.5 102 Gross debt BRAZIL RISK (CDS 5 years, bps) Sep-20 Dec-06 143 Dec-20 г · 2 * ŏğ 100 E LAYING THE GROUNDWORK FOR THE ECONOMIC REBOUND FIGHT AGAINST THE COVID-19 PANDEMIC SPEEDING UP THE VACCINATION IN BRAZIL TAX REFORM IN ORDER TO SIMPLIFY TAXES AND LEVERAGE PRODUCTIVITY ADMINISTRATIVE REFORM TO IMPROVE PUBLIC SECTOR EFFICIENCY ENHANCE THE BUSINESS ENVIRONMENT IN ORDER TO ATTRACT PRODUCTIVE INVESTMENTS CONTINUITY OF THE FISCAL REGIME (VIA SPENDING CAP), CURBING MANDATORY EXPENSES FIGHT AGAINST THE INEQUALITY RESTRUCTURING $ SOCIAL WELFARE BY REFINING THE "BOLSA FAMÍLIA" PROGRAM DECOUPLE AND DE-INDEX PUBLIC SPENDING CONTINUED LIQUIDITY IN THE GLOBAL ECONOMY Sources: Brazilian Central Bank, IBGE and Santander. 1 Considering Gross Fixed Capital Formation over 12-month rolling GDP ACCELERATION OF THE PRIVATIZATION AND CONCESSION PROGRAM TO ATTRACT INVESTMENT#6SOLID NATIONAL FINANCIAL SYSTEM BRAZILIAN MARKET PROFILE CONCENTRATED 5 LARGEST BANKS 70% 72% TOTAL LOAN DEC-20 R$ 4,018Bi 56% 44% +5.2% QoQ Loans¹ Customers Deposits .1 DEC-20 SOLID TOTAL FUNDING R$ 9,472Bi TOTAL LOAN SHARE 55% 45% Dec-16 Dec-20 Public banks Private banks 19.6% 19.4% 17.2% 16.0% 9.8% BIS RATIO²: 16.3%, ABOVE THE 10.25% REQUIRED BY THE BRAZILIAN CENTRAL Santander BANK COVERAGE RATIO³: 297.2% +4.4% QoQ 371 407 407 414 357 AuM (Anbima); 53.1% Deposits4 38.4% Other5 8.4% Dec-16 Dec-17 Dec-18 Dec-19 Dec-20 I Reserve Requirement (R$ Billion) Reserve Requirement/Total Deposit 3 As disclosed by each institution, as of December 2020. 2 Brazilian Central Bank, Financial Stability Report of October 2020, as of June, 2020. ³ Brazilian Central Bank, as of December 2020.4 Total deposit considers demand, savings and time deposits. 5 Including debentures, real estate credit notes (LCI), agricultural credit notes (LCA), financial bills, secured real estate notes (LIG) and structured transaction certificates (COE) 6#75% 2% dlo olo olo do plo 4% 3% 1% BRAZILIAN FINANCIAL SYSTEM PROFILE PROVISION FOR LOAN LOSSES RATE - BY SEGMENT | BY INSTITUTION Dec-16 Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Jun-18 CONFIDENCE INDEX (POINTS) Dec-16 Mar-17 Jun-17 Sep-17 Dec-17 Mar-18 Jun-18 Sep-18 Santander Business Confidence Index Dec-18 Mar-19 Jun-19 Sources: Brazilian Central Bank and FGV/IBRE Total Sep-18 Dec-18 Mar-19 Jun-19 Individuals Sep-19 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Consumer Confidence Index Sep-19 Dec-19 Corporate Mar-20 95.2 78.5 Jun-20 Oct-16 Jan-17 Sep-20 Dec-20 Apr-17 4% 2.9% 3% 2.1% 2% 1.2% 1% 5% Dec-16 Mar-17 Jun-17 Sep-17 HOUSEHOLD DEBT (%) Jul-17 Oct-17 Household debt ratio Jan-18 Apr-18 -Total Public Dec-17 Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Jul-18 Oct-18 Jan-19 Apr-19 Jul-19 Oct-19 Jan-20 Apr-20 Without mortgage loans Mortgage loans Private 50.3 29.3 21.0 2.3% 2.1% 2.0%#8AGENDA Santander 1 2 INDUSTRY OVERVIEW: MACROECONOMY AND FINANCIAL SYSTEM 4 OUR BUSINESSES SANTANDER BRASIL 5 PROFILE FINANCIAL HIGHLIGHTS 3 CORPORATE 6 STRATEGY APPENDICES#9SANTANDER BRASIL'S CONSOLIDATED FOOTPRINT IN THE BRAZILIAN MARKET CONSOLIDATION OF DIFFERENT BRANDS 1970 | 1998 INTEGRATION OF PLATFORMS COMMERCIAL TRANSFORMATION NPS PROFITABILITY AMONG THE BEST IN THE INDUSTRY A NEW WAY OF DOING BUSINESS 2000 2007 2009 2014 2016 2017 2018 2019 SANTANDER GROUP STARTS OPERATING IN BRAZIL THROUGH A REPRESENTATIVE OFFICE ACQUISITION OF BANCO GERAL DO COMÉRCIO ACQUISITION OF BANCO NOROESTE S.A. ACQUISITION OF THE MERIDIONAL CONGLOMERATE ACQUISITION OF BANESPA (PRIVATIZATION) Santander ACQUISITION OF BANCO REAL INITIAL PUBLIC OFFERING (IPO) 89% ACQUISITION OF GETNET ACQUISITION OF SUPERDIGITAL 70% ACQUISITION OF RETURN In 1982 opened its first branch. 2 Pending regulatory approvals 60% ACQUISITION OF BANCO BONSUCESSO CONSIGNADO VOLUNTARY EXCHANGE TENDER OFFER ("OPA") 2020 51% ACQUISITION OF LOOP 100% ACQUISITION OF GETNET 100% ACQUISITION OF RETURN 100% ACQUISITION OF OLÉ CONSIGNADO SALE OF SUPERDIGITAL 60% ACQUISITION OF TORO² INITIAL STUDIES ON THE PROPOSAL TO SPIN OFF GETNET 9#10BANK WITH STRONG PRESENCE IN BRAZIL DEC/20 ~ R$ 167 Bi MARKET CAPITALIZATION OPERATING IN ALL BRAZILIAN STATES ⚫9.86% FREE FLOAT 90.3% LOAN PORTFOLIO/ FUNDING FROM CUSTOMERS . 44.6K EMPLOYEES R$ 412 Bi LOAN PORTFOLIO R$ 174BI INDIVIDUALS • R$ 60BI CONSUMER FINANCE 27.9MM ACTIVE CUSTOMERS 6.4MM LOYAL CUSTOMERS (+12%) 15.6MM DIGITAL CUSTOMERS (+16%) R$ 27 Bi • R$ 56Bi SMEs R$ 121Bi CORPORATE SOCIO-ENVIRONMENTAL BUSINESS MADE VIABLE¹ MID-WEST + NORTH e 15.5% OF GDP² • 7.4% OF SANTANDER BRANCHES 26 AGRI BRANCHES O 8 PROSPERA BRANCHES SOUTH 17.1% OF GDP² 13.6% OF SANTANDER BRANCHES 9 AGRI BRANCHES 2 PROSPERA BRANCHES • NORTHEAST • 14.3% OF GDP² • 9.4% OF SANTANDER BRANCHES ⚫ 2 AGRI BRANCHES O 77 PROSPERA BRANCHES SOUTHEAST 53.1% OF GDP² 69.6% OF SANTANDER BRANCHES 3 AGRI BRANCHES 12 PROSPERA BRANCHES Santander 1 Considering disbursements for renewable energy projects, sanitation, sustainable agribusiness, ESG-linked loans, Prospera Santander Microfinance, as well as advisory and disbursements for Project Finance (renewable energy and sanitation), in addition to participation in Green Bond structuring and advisory, including total amounts of green bonds issued and enabled in conjunction with other companies. 2 As of December 2020. Source: 2017 GDP by Geographical Region - IBGE 10#11CORPORATE GOVERNANCE STRUCTURE SHAREHOLDERS MEETING BOARD OF DIRECTORS (BOD) FISCAL COMMITTEE ABOUT THE BOARD OF DIRECTORS ("BOD") FIVE OF THE NINE MEMBERS OF THE BOARD OF DIRECTORS ARE INDEPENDENT, INCLUDING THE CHAIRMAN THE POSITIONS OF CHAIRMAN OF THE BOARD OF DIRECTORS AND CHIEF EXECUTIVE OFFICER MAY NOT BE HELD BY THE SAME PERSON BALANCE OF KNOWLEDGE AND RELEVANT EXPERIENCE 33% WOMEN ON THE BOARD OF DIRECTORS BOD ADVISORY COMMITTEES TO Audit THE BOARD BOD ADVISORY COMMITTEES Nomination and Governance Compensation Risks and Compliance Sustainability # Members 9 4 3 3 4 6 EXECUTIVE BOARD (C-Level) Independent Directors 5 2 2 2 • EXECUTIVE COMMITTEE: Non-independent 4 1 COMPOSED OF CEO AND EXECUTIVE VICE-PRESIDENTS • EXECUTIVE OFFICERS Directors Independent Members Non-independent Members Santander 3 1 1 1 2 3 11#12DIGITAL TRANSFORMATION SUPPORTING OUR FUTURE SIMPLIFICATION OF PROCESSES AND TOOLS AND BROADER RANGE OF PRODUCTS AND SERVICES SHARE OF DIGITAL TRANSACTIONS 85% +6p.p. 2020 vs. 2019 NEW CONTRACTS WITH DIGITAL FORMALIZATION 88% (payroll loans at the end of 2020) Santander SECURE AND EFFICIENT SALES PLATFORMS COMBINED WITH ONGOING IMPROVEMENT IN CUSTOMER SERVICE GENTE | ARTIFICIAL INTELLIGENCE COMMERCIAL EXPANSION STRATEGY Gent& Santander Santand +37MM ~70% INTERACTIONS NPS OF QUERIES ARE SOLVED 76 POINTS FOR APPS AND "GENTE" SERVICE CHANNELS Tak Santander Brasil Santander Brasil 19 Dark Hello, I'm GENTE, Santander's virtual assistant. What can we do for you today? Santander WAY Bark Sete Cartão so 2ws de taturs Consig Melhor asta de Ce 3. Vencimento de Fat Informer Limite Aumentar seu me 6. Nontum deesta 12#13SOLID RISK CULTURE GROUP RISKS ARE CALIBRATED IN THE GROUP, ENABLING BUSINESS CONTINUITY AND PREDICTABILITY IN THE FACE OF DIVERSE HISTORY MANAGEMENT AND CONTROL OF THE ACTUAL LOCAL RISK PROFILE ENSURE THE MODEL'S ROBUSTNESS GLOBAL RISK CONTROL PLATFORMS CREDIT RISK MODEL RISK MARKET RISK REPUTATIONAL RISK LIQUIDITY RISK GOVERNANCE PROCESSES 1st LINE OF DEFENSE ALL BUSINESS UNITS AND SUPPORT AREAS PART OF SANTANDER'S DAILY BUSINESS • MANAGED BY THE BUSINESS 2nd LINE OF DEFENSE RISK CONTROL AND COMPLIANCE ENSURING THAT THE RISKS ARE MANAGED IN ACCORDANCE WITH THE AGREED RISK APPETITE 3rd LINE OF DEFENSE INTERNAL AUDIT ⚫ REVIEW OF CONTROLS, PROCESSES AND MANAGEMENT STRUCTURAL RISK CONDUCT RISK STRATEGIC RISK DATA OICIO METHODOLOGY 10 10 01 COMPLIANCE LEGAL MONEY LAUNDRY PREVENTION OPERATIONAL RISK Santander 100 LARGEST 24% LOAN 50 LARGEST CONCENTRATION SANTANDER BRASIL 18% 20 LARGEST 11% RISK DEC-20 10 LARGEST LARGEST DEBTOR 7% 1% 13#14WE ARE PART OF A LARGE GROUP DIVERSIFIED PRESENCE ACROSS THREE REGIONS ALLOWS FOR BETTER AND FASTER EXECUTION SUBSIDIARY MODEL WITH LIQUIDITY AND CAPITAL AUTONOMY LIMITS THE POSSIBILITY OF CONTAGION BETWEEN GROUP UNITS, REDUCING SYSTEMIC RISK UNDERLYING ATTRIBUTABLE PROFIT DISTRIBUTION ASSIGNED BY GEOGRAPHIC REGION | 2020 SOUTH AMERICA BRAZIL, ARGENTINA, CHILE, URUGUAY AND ANDEAN REGION EUR MILLION 2020 NORTH ASSETS 1,508,250 NORTH AMERICA AMERICA EUROPE U.S. AND MEXICO 21% 37% CUSTOMERS LOAN (NET) 916,199 42% TOTAL EQUITY 91,322 SOUTH AMERICA¹ UNDERLYING EUROPE SPAIN, PORTUGAL, POLAND, UNITED KINGDOM AND SANTANDER CONSUMER FINANCE Santander 1 Includes 3% regarding other Latam ATTRIBUTABLE PROFIT 5,081 BRANCHES 11,236 BRAZIL CONTRIBUTED TO 30% OF GROUP'S 2020 EMPLOYEES 191,189 RESULTS LOYAL CUSTOMERS (MILLION) 22.8 14#15AGENDA Santander 1 2 3 INDUSTRY OVERVIEW: MACROECONOMY AND FINANCIAL SYSTEM 4 OUR BUSINESSES SANTANDER BRASIL 5 PROFILE FINANCIAL HIGHLIGHTS CORPORATE 6 STRATEGY APPENDICES#16OUR STRATEGIC PRIORITIES ARE BASED ON FOUR PILLARS 88833 OUR OUR OUR OUR PEOPLE CUSTOMERS SHAREHOLDERS COMMUNITIES STRONG CORPORATE CULTURE ENGAGED PEOPLE ABILITY TO ATTRACT, DEVELOP AND RETAIN TALENTS. ENGAGING OUR PEOPLE TO PROVIDE A STATE-OF-THE-ART CUSTOMER SERVICE PREFERENCE AND LOYALTY CUSTOMER-FOCUSED PROVIDE SUITABLE OFFERS TO MEET CUSTOMERS' NEEDS, WHILE DELIVERING A STATE-OF-THE-ART CUSTOMER SERVICE EXPERIENCE RECURRENCE AND CAPITAL DISCIPLINE CREATING SHAREHOLDER VALUE MAINTAIN LIQUIDITY AND CAPITAL DISCIPLINE TO GENERATE SUSTAINABLE AND PROFITABLE RESULTS, WITH SOLID RISK MANAGEMENT AND RIGOROUS COST CONTROL BUILDING A SUSTAINABLE BUSINESS RESPONSIBLE BANKING DOING BUSINESS WHILE CONTRIBUTING TO THE ECONOMIC AND SOCIAL PROGRESS OF COMMUNITIES Santander OUR PURPOSE IS TO HELP PEOPLE AND BUSINESSES PROSPER 16#17DISTINCTIVE CULTURE, WHICH IS STRENGTHENED IN THE FACE OF THESE TIMES VALUES OUR PEOPLE 25% BLACK EMPLOYEES 29% REPRESENTATION OF WOMEN IN LEADERSHIP ROLE 5.6% OF EMPLOYEES ARE PEOPLE WITH DISABILITIES RECOGNIZED BY OUR CUSTOMERS AND THE MARKET GUIA exame. Diversidade 2020 Melhores Empresas para Trabalhar Étnico-Racial Melhores Empresas para Trabalhar Mulher Great Great Place To Place Work BRASIL 2020 To Work BRASIL 2020 92% ENGAGEMENT ACCORDING TO A SURVEY, WE HAD THE HIGHEST PROPORTION OF CUSTOMERS WHO SAID THEY FELT FULLY SUPPORTED DURING THE PANDEMIC PERIOD¹ HIGHLIGHT FOR THE 2nd CONSECUTIVE YEAR BEST COMPANY IN THE FINANCIAL SECTOR ETHNIC-RACIAL WE ARE ONE OF THE BEST COMPANIES TO WORK FOR ETHNIC-RACIAL WOMAN +72k TRAINEE PROGRAM APPLICATIONS Santander 1 Source: Individual Customer Benchmark Survey, conducted by IBOPE since 2014, with the primary objective of assessing customers' willingness to recommend the bank and its competitors. The nationwide sample surveyed includes the banked population (individuals) with monthly personal income of R$ 800.00 or higher, based on a quantitative methodology and interviews conducted using the CATI technique (computer-assisted telephone interviewing) OUR PEOPLE 17#18CUSTOMER-FOCUSED BUSINESS MODEL CONTINUOUS BUSINESS IMPROVEMENT Santander · SERVICE SPECIALIZATION SPECIALTY STORES SERVICE SIMPLIFYING PROCESSES AND SERVICES RELEASING + TIME TO DO BUSINESS + 22% OF TIME TO DO BUSINESS (YOY) APPROPRIATE OFFERS FOR CUSTOMER PROFILE INNOVATION CUSTOMER JOURNEY DIGITALIZATION PIONEERS IN PUBLICLY DISCLOSING THE NPS ⚫ 63 POINTS (+7.5 POINTS YoY) 1 6MM REQUESTS PER QUARTER SATISFACTION 2 888 OUR CUSTOMERS INCREASE CUSTOMER SATISFACTION SUSTAINABLE EXPANSION OF OUR CUSTOMER BASE RAPID ADAPTATION TO A NEW WAY OF WORKING ⚫ DIGITAL CHANNELS • PRODUCTIVITY CULTURE OF BRANCHES CLUSTERS IMPLEMENTATION OF DISRUPTIVE TECHNOLOGIES ONE PAY-FX BLOCKCHAIN CONTINUOUS DIGITAL TRANSFORMATION RESULTS • GROWTH OF +50% IN DIGITAL LOAN CONSTRACTS (DEC/20 OVER JAN/20) NPS • PART OF THE ORGANIZATION'S KPIS EXECUTIVE EXPERIENCE IN BUILDING HIGH SATISFACTION LEVELS 3 MARKET SHARE GROWTH IN STRATEGIC PRODUCTS AND SERVICES 18#19CREATING SHAREHOLDER VALUE ROBUST ECOSYSTEM AS A VALUE GENERATION TOOL SOLID BALANCE SHEET AND ASSET QUALITY OPERATIONAL EXCELLENCE BY INDUSTRIALIZING THE VALUE CHAIN CROSS-SELL NEW INITIATIVES sim. emDia. ben Santander Auto TORO I 1 WHOLESALE ENHANCEMENT (i) CAPITAL MARKETS (ii) ENERGY AND COMMODITIES DESKS PREDICTIVE RISK MODELS THAT ENABLE FAST ADJUSTMENT TO DIFFERENT CIRCUMSTANCES • ASSERTIVE RISK STRATEGY INDIVIDUALS COLLATERALIZED LOAN PORTFOLIO+ PAYROLL LOANS²/ INDIVIDUALS LOAN PORTFOLIO IN DEC-20 • LOWER UNIT COST PER SERVICE DIGITAL TRANSFORMATION -96% REWORK IN BUSINESS ACCOUNT OPENINGS AT OUR BRANCHES 1 76% SUSTAINABLE RESULTS AND SOLID PROFITABILITY Santander Pending regulatory approvals. 2 As of this quarter, includes the Olé Consignado's portfolio OUR SHAREHOLDERS 19#20SUPPORTING THE DEVELOPMENT OF OUR SOCIETY Barcarena/PA R$ 32MM RAISED¹ ~100 PROJECTS AND HELP FOR HOSPITALS2 ~270k PEOPLE IMPACTED ("AMIGO DE VALOR" PROGRAM, "PARCEIRO DO IDOSO" PROGRAM, VOLUNTEERING, BLOOD DONATION AND FINANCIAL EDUCATION) R$ 100MM DONATED TO CONTRIBUTE TO THE FIGHT AGAINST COVID-193 OUR COMMUNITIES INITIATIVES 24.9k SINCE 2007 SCHOLARSHIPS GRANTED IN 2020 COVID-19 ACTIONS "SEMANA SANTANDER"5 R$ 7.2MM DONATED TO "CUFA" (CENTRAL ÚNICA DAS FAVELAS) +20K MOTHERS BENEFITED SINCE 2002 AMIGO DE VALOR PROGRAM MOBILIZATION OF EMPLOYEES, CUSTOMERS AND PARTNERS TO ALLOCATE PART OF THE INCOME TAX DUE TO FUNDS FOR THE RIGHTS OF CHILDREN AND ADOLESCENTS ~R$ 23MM RAISED, CONSIDERING THE SPECIAL EDITION 4,5 ⚫ PARTICIPATION OF 60% OF . EMPLOYEES . PARTICIPATION OF ~9k PEOPLE IN BLOOD DONATION CAMPAIGNS IN 2020 SINCE 2018 Accolades HEROES WEAR MASKS6 17.7MM MASKS DISTRIBUTED ISEB3 ICO2 B3 CDP CAN BRASIL Considering the "Amigo de Valor" and "Parceiro do Idoso" programs. 2 Institutions helped by the special edition of "Amigo de Valor" program: Comunitas, Instituto da Criança, Santa Marcelina, Hospital das Clinicas and Lar São Francisco. 3 Considering only Santander resources. 4 "Amigo de Valor" program: R$ 15.7MM + "Amigo de Valor-Covid-19" program: R$ 7MM. 5' Includes donations from the Bank, employees and customers. 6 In collaboration with Itaú and Bradesco Banks Santander 1 20 20#21AND PIONEERING THE CREATION OF SUSTAINABLE BUSINESSES LEADERSHIP • 1st GREEN BOND ISSUANCE IN THE TRASPORTATION AND LOGISTICS SECTOR US$ 500MM • INNOVATION • RENOVABIO 70% OF MARKET SHARE IN CBIOS (TOTAL CBIOS MARKET VOLUME: 2.6MM CBIOS) RESPONSIBLE INVESTMENTS 2nd SUSTAINABILITY- LINKED BOND TRANSACTION IN THE WORLD US$ 1.25BI SOLAR ENERGY FINANCING • 1st ESG-LINKED LOAN IN BRAZIL • TOTAL PRODUCT PORTFOLIO DEC-20: R$ 928MM LAUNCH OF SANITATION LINE R$ 5BI 9% OUR COMMUNITIES OTHERS 6% SANITATION 34% GREEN BONDS 8% MICROFINANCE R$ 27Bi ENABLE IN ESG BUSINESSES¹ 43% PROJECT FINANCE - ENERGY (DISBURSEMENTS AND ADVISORY) • ETHICAL FUND . SANTANDER GO FUND "PLANO AMAZÔNIA"? SUSTAINABLE OPERATION RENEWABLE ENERGY: 47% OF OPERATIONS • PLAN FOCUSED ON SUSTAINABLE DEVELOPMENT IN THE AMAZON REGION • WE HAVE BEEN CARBON NEUTRAL SINCE 2010 DESPLASTIFY: COMPLETION IN 2021 Santander 1 Considering disbursements for renewable energy projects, sanitation, sustainable agribusiness, ESG-linked loans, Prospera Santander Microfinance, as well as advisory and disbursements for Project Finance (renewable energy and sanitation), in addition to participation in Green Bond structuring and advisory, including total amounts of green bonds issued and enabled in conjunction with other companies. In collaboration with Itaú and Bradesco Banks 21#22AGENDA Santander 1 2 INDUSTRY OVERVIEW: MACROECONOMY AND FINANCIAL SYSTEM 4 OUR BUSINESSES SANTANDER BRASIL 5 FINANCIAL PROFILE HIGHLIGHTS 3 CORPORATE 6 STRATEGY APPENDICES#23SCALABLE AND DIVERSIFIED BUSINESS MODEL ACROSS ALL OPERATING UNITS COMMERCIAL BANKING INDIVIDUALS SMEs CONSUMER FINANCE "SANTANDER FINANCIAMENTOS" WHOLESALE BANKING CORPORATE BROAD PORTFOLIO OF PRODUCTS AND SERVICES | SANTANDER ECOSYSTEM TOTAL CREDIT PORTFOLIO PRODUCT AND SEGMENT BREAKDOWN (share in total loans) SCIB R$ BILLION 352.0 411.7 CORPORATE 28% 29% 11% 14% SMES 17% 15% CONSUMER FINANCE 44% INDIVIDUALS 42% DEC-20 INDIVIDUALS CONSUMER FINANCE Personal Loans and Others; 19% Leasing/Vehicles; 2% Others; 10% Credit Card; 21% Agricultural loan; 5% CORPORATE AND SMES Leasing/Vehicles; Agricultural Loan; 3% 2% Foreign Trade; 18% Сос Mortgage Loans; 25% Payroll Loans; 28% Working Vehicles; 90% Capital and Others; 69% Onlending; 6% Mortgage Loans; 1% Dec-19 Santander Dec-20 23#2427.9MM ACTIVE CUSTOMERS SERVED BY OUR BUSINESS PRODUCT PORTFOLIO COMPLETE SERVICE INFRASTRUCTURE 6.4MM Loyal customers +12% YoY 15.6MM Digital customers +16% YoY CREDIT AND DEBIT CARDS OLÉ CONSIGNADO (PAYROLL LOANS) CONSUMER FINANCE SALARY AND SAVINGS ACCOUNTS LENDING PRODUCTS INVESTMENTS CONSORTIA CAPITALIZATION INSURANCE GETNET AND SUPERDIGITAL CUSTOMIZED PRODUCTS CAPITAL MARKETS ADVISORY PHYSICAL 1MM CURRENT ACCOUNT HOLDERS AT OUR STORES DURING PEAK DAY1 51% CHANNEL SALES REMOTE 3.2MM CALLS MADE TO THE CALL CENTER / MONTH 12% CHANNEL SALES² DIGITAL 40% SHARE OF E-COMMERCE SALES ⚫ 37% CHANNEL SALES Santander As of December 2020. 1 Average number of account holders per hour who enter our stores in Brazil and perform banking transactions through an ATM or Teller. Peak Day: 5th business day. 2 As of 4Q20 direct channel metrics were consolidated in the remote channel 24#25SEGMENTATION TAILORED TO THE REALITY OF OUR CUSTOMERS INDIVIDUAL SEGMENTATION 1 Santander It includes R$ 30,000 in investments SANTANDER | PRIVATE BANKING INVESTMENTS ABOVE R$ 5 MM SANTANDER | SELECT MONTHLY INCOME ABOVE R$ 10,000¹ OR R$ 300,000 IN INVESTMENTS SANTANDER | VAN GOGH MONTHLY INCOME FROM R$ 4,000 TO R$ 10,000 OR R$ 40,000 IN INVESTMENTS > SANTANDER MONTHLY INCOME BELOW R$ 4,000 25#2683% OF SMES CUSTOMER BASE¹ ENCOURAGING ENTREPRENEURSHIP IN THE COUNTRY EMPRESAS NÚCLEO UP TO R$200M IN REVENUE EMPRESAS POLO UP TO R$ 30MM IN REVENUE NEGÓCIOS AGÊNCIA UP TO R$ 3MM IN REVENUE NEGÓCIOS DIRECT UP TO R$ 300K IN REVENUE • • POSITIONING • FULL BANKING OFFER SMES SERVICE MODEL FOCUS ON LONG-TERM & CASH MANAGEMENT PRODUCTS SPECIALIZED SUPPORT FULL BANKING OFFER FOCUS ON COLLATERALIZED PRODUCTS AND SERVICES DEDICATED SPACE AND MANAGER FOCUS ON CREDIT PRODUCTS AND TRANSACTIONALITY: PIX, GETNET, CARDS, CASH RETAIL STORE . DIGITAL PACKAGE FOCUS ON REMOTE MANAGER TRANSACTIONALITY: PIX, GETNET, CARDS SPECIALTY STORES Santander Negócios MEI comprises companies up to R$ 81,000 in revenue SEGMENT-TARGETED OFFERS DIGITAL BANKING INTERNET 78% OF CUSTOMERS USE THE APP AND IB + R$ 14Bİ BALANCE FROM GOVERNMENT PROGRAMS ALLOCATED TO SMES THROUGH DEC-20 26#27A BANK OF COMPANIES FOCUSED ON TRANSVERSALITY AND OPERATING IN NEW MARKET NAMED THE BEST BANK FOR FX CORPORATE & SMES Largest FX Best Bank LATAM Bank in Brazil No.1 Rocen Ranking 7 consecutive YEAR No.1 FX Markets Best Bank Dollar/Real No.1 FX-Markets Awards 2020 Awards 2020 PIONEERS IN FULLY DIGITAL FX CONTRACTING INDIVIDUALS ENERGY TRADING TOP 5 IN BRAZIL IN JUST ONE YEAR R$ ~100MM IN REVENUE PROJECT FINANCE +R$ 270Bi PROJECT INVESTMENTS ONE PAY FX SELF-SERVICE AT ATMS IN US$ 21MM WITHDRAW (2020) LEADERSHIP Top ranked 1st PROJECT FINANCE1 1st GLOBAL FINANCIAL ADVISOR - DEALS ANNOUNCED² 1st GLOBAL RENEWABLES MLA - DEALS & VOLUME ANNOUNCED² 1st GLOBAL ECA FINANCING VOLUME BY MLA² COMMODITIES IN 2021E THE LARGEST AGRICULTURAL COMMODITIES DESK IN BRAZIL R$ ~70MM IN REVENUE Santander 1 IN 2021E ANBIMA. 2 Dealogic. 3 Global Finance +R$ 1 Bi EQUITY INVESTMENTS IN RENEWABLE ENERGY PROJECTS +270 INFRASTRUCTURE PROJECTS ADVISED AND FUNDED IN 12 MONTHS INFRASTRUCTURE BANK OF THE YEAR - BRAZIL LATINFINANCE MARKET FUNDS IN LATIN AMERICA FOR 20203 BEST TRADE FINANCE BANK IN LATAM 2020³ 27#28CREATING A NEW DYNAMIC FOR THE PAYMENTS INDUSTRY CARDS TURNOVER 242BI IN 2020 +44% 2020 VS 2017 SANTANDER ACCOUNT HOLDERS 70% SHARE OF ACCOUNT HOLDERS IN THE CARD BASE +2.4x MORE PROFITABLE THAN SINGLE-PRODUCT CUSTOMERS SX CARD "CLIQUE E RETIRE" NEW CARD DELIVERY MODEL SX VISA Santander 1MM CARDS ISSUED, BEING SEGMENT REPOSITIONING 723k UP TO DEC-20 78% SHARE OF CARD ISSUANCES SX 15% +36MM NUMBER OF TRANSACTIONS MARKET SHARE PIX SENT FINANCIAL VOLUME +43 Bi FINANCIAL VOLUME 28#29GETNET SOLID AND EXPANDING BUSINESS MODEL 2020 YoY CAGR 2014-2020 MARKET SHARE ACTIVE BASE 891k 16% 21% 3% 15% POS DEVICES READY TO MAKE 1.9MM 38% 29% 2013 DIGITAL/TOTAL TURNOVER 2020E TRANSACTIONS 10% +4X TURNOVER R$ 274Bi 2019 32% 28% HIGHER THAN 22% 2020 THE MARKET¹ RECEIVABLES PREPAYMENT R$ 73 Bi 39% 29% COST PER TRANSACTION R$ 0.32 R$ 0.03) -10% MARKET-SHARE E-COMMERCE 25% BLACK FRIDAY LEADERS 2020 ✔4Q20: R$ 0.27 | Dec-20: R$ 0.23 Santander 1Santander estimate for card market growth in 2020 29#30WE CHANGED THE WAY OF DOING BUSINESS emDia. DEBT RENEGOTIATION PLATFORM FOCUS ON THE CUSTOMER JOURNEY QUICK REGISTRATION AND EASY NAVIGATION Santander Auto AUTO INSURANCE 100% DIGITAL USE OF BIG DATA FOR INSURANCE PRICING PENETRATION OF 16% IN SANTANDER'S 110k INSURANCE 4MM CUSTOMERS 650k R$ 46MM PROPOSALS IN 2020 CREDIT RECOVERY IN 2020 TORO BUSINESS COMBINATION¹ TORO'S VAST KNOWLEDGE IN EQUITIES Santander 1 Pending regulatory approvals + PI'S DEEP EXPERTISE IN FIXED INCOME FINANCING UNIT POLICIES +R$ 100MM PREMIUMS ISSUED 1st INSURANCE TO REACH THIS LEVEL IN ITS FIRST YEAR BENEFITS PLATFORM ben (PARTNER) MERCHANTS CARDS HR 338k 217k 1.4k OPERATING IN CORPORATE BENEFITS AND EXPENSE MANAGEMENT 30#31STRAIGHTFORWARD LENDING WITH SIGNIFICANT GROWTH AND PROFITABILITY POTENTIAL sim. OPEN-MARKET LOANS R$ 700MM PORTFOLIO BUSINESS MODEL PROPRIETARY DISTRIBUTION CHANNELS sim. B2B2C DISTRIBUTION CHANNELS Santander Financiamentos NEW WAY OF DISTRIBUTING '+VEZES" B2B CONSUMER FINANCE FOCUSED ON MICRO-REGIONALIZATION B2C • LOAN UNCOLLATERALIZED COLLATERALIZED CREDIT LIFE CONSUMER LOAN INSURANCE FINANCE 5.8% R$ 72MM R$ 6.7k POSITIVE 80 NET PROFIT AFTER 15 MONTHS 0.5% NPS MARKET SHARE NPL 90 ORIGINATION/MONTH AVERAGE TICKET COMMERCIAL STRENGTH GREW BY 5X EXPANDING OUR PARTNERSHIPS, WHICH CURRENTLY TOTAL 16k PORTFOLIO +47% CAGR FOR 3 YEARS DIGITAL SOLUTIONS Santander 31#32AGENDA Santander 1 2 INDUSTRY OVERVIEW: MACROECONOMY AND FINANCIAL SYSTEM 4 OUR BUSINESSES SANTANDER BRASIL 5 FINANCIAL PROFILE HIGHLIGHTS 3 CORPORATE 6 STRATEGY APPENDICES#33RESULT (R$ million) 12M20 12M19 % 12M 4Q20 3Q20 % 3M Net Interest Income 51,103 47,933 6.6% 12,396 12,432 -0.3% Fees 18,464 18,684 -1.2% 5,133 4,746 8.2% Total Revenues 69,567 66,617 4.4% 17,529 17,179 2.0% Allowance for Loan Losses -12,557 -12,099 3.8% -2,883 -2,916 -1.2% General Expenses -21,410 -21,238 0.8% -5,552 -5,375 3.3% Others -11,709 -12,004 -2.5% -3,239 -2,472 31.0% Profit Before Taxes 23,891 21,276 12.3% 5,856 6,415 -8.7% Taxes and Minority Interest -8,283 -6,726 23.1% -1,898 -2,513 -24.5% Net Income w/o extraordinary provision 15,609 14,550 7.3% 3,958 3,902 1.4% Extraordinary Allowance for Loan Losses -3,200 Taxes 1,440 I NET PROFIT 13,849 14,550 -4.8% 3,958 3,902 1.4% Santander 33#34NII GROWS BY VOLUME NET INTEREST INCOME (R$ million) -2% 0% 7% 51,103 47,933 (R$ million) 12M20 % 12M % 3M 8,063 MARKET 12,605 NII 1,718 4,923 Customers 43,040 0.1% 1.1% 12,432 12,396 1,899 1,751 Product NII 41,399 2.6% 0.7% 43,010 43,040 Volume 392,240 20.4% 4.9% Spread 10.5% -1.9 p.p 10,888 -0.4 p.p CUSTOMERS 10,533 10,645 NII Working Capital 1,641 -38.2% 10.7% Market activities 8,063 63.8% -7.8% 4Q19 3Q20 4Q20 2019 2020 Net Interest Income 51.103 6.6% -0.3% Santander 34#35PORTFOLIO CORPORATE & SMES ARE THE HIGHLIGHTS OF THE YEAR AND REBOUND IN RETAIL MARKS THE QUARTER CREDIT PORTFOLIO (R$ billion) 17% 4% 352.0 397.4 411.7 11.5% 13.4% 13.6% 27.8% 30.5% 29.4% 16.5% 14.6% 14.6% (R$ million) Dec-20 % 12M % 3M Individuals 174,300 12.2% 5.6% Consumer finance 60,256 3.5% 3.9% SMEs Corporate Total Other transactions1 Expanded portfolio 55,915 38.2% 4.8% 121,184 23.7% 0.1% 411,655 16.9% 3.6% 100,830 25.2% 512,485 18.5% 7.3% 4.3% 44.1% 41.5% 42.3% Individuals Dec-19 Sep-20 Consumer Corporate Finance 1 Dec-20 SMEs DESTINATION OF GOVERNMENT PROGRAMS FOR SMES & CORPORATE INDIVIDUALS COLLATERALIZED LOAN PORTFOLIO+ PAYROLL LOANS²/ INDIVIDUALS LOAN PORTFOLIO R$ 14Bi BALANCE ON DEC-20 76% Santander Includes debentures, FIDC, CRI, international distribution promissory notes, promissory notes, acquiring activity-related assets, as well as sureties and guarantees. 2 As of this quarter, includes the Olé Consignado's portfolio 35#36DEFERRED LOAN PORTFOLIO IN LINE WITH THE PORTFOLIO PROFILE PORTFOLIO BREAKDOWN R$ 40.6Bi PORTFOLIO DEC-20 25% R$ 9.2 Bi AMORTIZED 4Q20 VS 2Q20 75% Corporate & SMEs Individuals >50% INDIVIDUALS COLLATERALS 5.5% NPL FROM 15 TO 90 DAYS >85% RATED¹ AA-C Santander 1 Based on Brazilian Central Bank's criteria 36#37FUNDING STEADY IMPROVEMENT FUNDING FROM CUSTOMERS (R$ billion) (R$ million) 353.7 Dec-19 Santander (29% 1% 451.1 Sep-20 Dec-20 % 12M % 3M Demand deposits 41,821 43.7% -3.7% Savings deposits 455.8 Time deposits 63,307 29.1% 279,779 47.0% 6.5% 1.6% Financial Bills Others¹ Funding from customers 16,078 -48.3% -10.3% 54,767 1.3% 455,751 28.9% -0.5% 1.0% - Reserve requirement Others -58,409 -16.2% 3.6% 90,279 22.4% -1.9% 487,621 36.3% 0.2% Dec-20 Total Funding - balance Assets under management (AUM) 384,650 7.5% 1.0% Total Funding + AuM 872,271 21.9% 0.5% Including debentures, real estate credit notes (LCI), agricultural credit notes (LCA), secured real estate notes (LIG) and structured transaction certificates (COE) 37#38FEES LOWER TRANSACTIONALITY IN THE YEAR AND STRONGER COMMERCIAL MOMENTUM IN THE QUARTER FEES (R$ million) (R$ million) 12M20 % 12M % 3M 7% -1% Cards 5,730 -8.0% 14.0% 8% Current account 3,966 2.8% 3.5% Insurance 3,117 0.0% 21.7% 18,684 18,464 Asset management 1,017 -6.4% 5.6% 5,133 4,803 4,746 Lending operations 1,438 4.2% 2.9% Collection services 1,471 -2.9% 4.4% Securities brokerage and 1,062 8.1% -38.1% placement Others 663 28.8% 50.5% 4Q19 3Q20 4Q20 2019 2020 Santander Total 18,464 -1.2% 8.2% 38#39EVIDENCING A SOLID BALANCE SHEET WITH STABLE AND CONTROLLED QUALITY NPL INDICATORS FROM 15 TO 90 DAYS OVER 90 DAYS COVERAGE RATIO OVER 90 DAYS 6.0% 5.2% 4.0% 4.0% 4.6% 3.5% 297% 307% 4.1% 4.2% 4.3% 3.9% 2.9% 3.0% 3.0% 3.0% 3.1% 2.4% 2.7% 2.8% 209% 2.1% 2.1% 1.9% 1.6% 1.1% 1.2% 1.1% 1.6% 1.3% 1.2% 0.9% 0.9% Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Dec-19 Sep-20 Dec-20 Individuals - Total Corporate & SMEs Santander 39#40PROVIDING US WITH COMFORTABLE LOAN INDICATORS ALLOWANCE FOR LOAN LOSSES (R$ million) | COST OF CREDIT Santander 3.0% 2.6% 3.2% 2.5% 3.6% 2.8% 15,757 12,099 3,200 2,983 2,916 2,883 15,344 14,307 3,585 3,754 3,609 -602 4Q19 I Provisions for loan losses •Cost of credit -837 -727 3Q20 1000 4020 Extraordinary provisions for loan losses • Cost of credit w/o extraordinary provision -2,208 2019 -2,787 2020 Recovery of written-off loans 40#41DILIGENT COST MANAGEMENT RESULTING IN OUR BEST YEAR-ON-YEAR EFFICIENCY LEVEL GENERAL EXPENSES (R$ million) -2% ADMINISTRATIVES AND PERSONNEL EXPENSES COMPOSITION (R$ million) 0% 1% 3% 18,827 18,741 3% 4,692 4,842 21,238 21,410 9,496 9,035 2,256 2,194 2,411 2,669 9,331 9,706 2,436 2,648 5,678 632 5,375 5,552 683 710 3Q20 4Q20 2019 2020 18,741 18,827 Personnel Expenses Administratives Expenses EFFICIENCY RATIO EVOLUTION 5,046 4,692 4,842 -124 bps 40.1% 38.8% 4Q19 3Q20 Santander 4Q20 2019 2020 I Administratives and Personnel Expenses Depreciation and amortization 4Q19 4Q20 41#42SOLID BALANCE SHEET LOAN PORTFOLIO/ FUNDING FROM CUSTOMERS BIS RATIO 99.5% 88.1% 90.3% 15.0% 14.9% 15.3% 12.9% 12.9% 12.3% Dec-19 Sep-20 Dec-20 Dec-19 Sep-20 Dec-20 ■BIS ratio I CET 1 Santander 42#43INDICATORS ROAA Santander EFFICIENCY RATIO 1.8% 37.0% IN 2020 -1.8 p.p. YOY RECURRENCE RATIO 86.2% IN 2020 -1.7 p.p. YOY 21.5% 1.6% 21.3% 19.1% 1.4% -0.4 p.p. YOY -2.2 p.p. YOY 2019 2020 2019 ROAE Disregards extraordinary provision of R$ 3.2Bi 2020 43#44IN A CHALLENGING YEAR, OUR CULTURE SETS US APART BY THE SPEED WITH WHICH WE ADAPT OUR BUSINESS TO SUPPORT OUR CUSTOMERS, SOCIETY AND EMPLOYEES, WHILE DELIVERING VALUE TO OUR SHAREHOLDERS Santander COMMERCIAL ACTIVITY MOMENTUM ALLOWS US TO ACHIEVE HIGHER PRODUCTIVITY LEVELS AND CONQUER NEW MARKETS ONGOING EVOLUTION OF OUR RISK MANAGEMENT FRAMEWORK ENABLES US TO REACH ABOVE-MARKET LOAN QUALITY INDICATORS CEASELESS QUEST FOR OPERATIONAL EXCELLENCE AND PROFITABILITY A YEAR OF EXPANSION IN SUSTAINABLE BUSINESSES AND COMMITMENT TO SOCIETY OUR PEOPLE AS PROTAGONISTS OF A BANK-WIDE TRANSFORMATION 44#45AGENDA Santander 1 2 INDUSTRY OVERVIEW: MACROECONOMY AND FINANCIAL SYSTEM 4 OUR BUSINESSES SANTANDER BRASIL 5 PROFILE FINANCIAL HIGHLIGHTS 3 CORPORATE 6 STRATEGY APPENDICES#46RESERVE REQUIREMENT Type of Deposits Allocation Demand Deposit Rate Before 2008 During Financial Crisis the Crisis Mandatory Allocation Current Remuneration (maximum rates) Reserve Requirement 45% 42% Reserve Requirement - Additional 8% 5% 21% 0% Cash deposit in Bacen Rural Loan 25% 30% 27.5% Microcredit 2% 2% 2% Allocate 27.5% for Rural Loan Allocate 2% for microcredit 6% p.a. 4% p.m. 20% 21% 49.5% Free Funding Savings Deposit Real Estate Financing 65% 65% 65% Reserve Requirement 20% 20% 20% Reserve Requirement – Additional 10% 10% Allocate 65% for real estate financing Cash deposit in Bacen Mandatory allocation was extinguished TR + +12%¹ p.a. TR + 6.17% p.a. or 70%² of Selic Free Funding 5% 5% 15% Time Deposit Reserve Requirement 15% 14% 17%3 Reserve Requirement - Additional 8% 4% Cash deposit in Bacen Mandatory allocation was extinguished Selic Free Funding 77% 82% 83% Santander 1 Referring to the maximum effective cost regulated in Severance Indemnity Fund for Employees (FGTS) operations. 2 If the Selic rate target is equal or less than 8.5%, remuneration will be TR (Brazilian Reference Rate) +70% of the current Selic Rate. 3 Starting from April 2021 it will be 20% 46#47ORIGINATION BY MORTGAGES TURNOVER R$ billion CARDS TURNOVER R$ billion GETNET DISTRIBUTION 14.9% 13.6% 13.1% 12.5% 93 11.5% 12% 14% 12% 13% 14% 75 67 69 17% 20% 28% 25% 26% 57 11% 8% 10% 9% 5% 22 47 21 19 225 62 61 59 38 27 53 27 25 23 16 18 61% 58% 51% 53% 55% 44 48 55 38 41 32 36 37 42 34 4Q19 1Q20 2Q20 3Q20 4Q20 4Q19 1Q20 2Q20 3Q20 4Q20 4Q19 1Q20 2Q20 3Q20 4Q20 Debit Credit Debit Credit ■Branches Transfers to Homebuilders ■Brokers Digital -Market share in Turnover¹ LOAN TO VALUE TRANSACTIONS TRANSACTIONS million million 708 734 892 63% 63% 68% 65% 65% 678 617 730 693 541 683 323 364 347 538 516 292 418 267 375 392 289 49% 50% 51% 51% 52% 386 325 330 370 274 312 308 249 301 376 4Q19 1Q20 2Q20 3Q20 4Q20 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 4Q19 1Q20 2Q20 3Q20 4Q20 Debit Credit -Origination (quartely average) Loan portfolio Debit Credit Santander 1 Source: ABECS - Monitor Bandeiras 47#48Investor Relations (Brazil) Av. Juscelino Kubitschek, 2,235, 26th floor São Paulo | SP | Brasil | 04543-011 Telefone: 55 11 3553 3300 E-mails: [email protected] [email protected] Our purpose is to help people and businesses prosper Our culture is based on the belief that everything we do should be: Simple | Personal | Fair Santander ISEB3 FTSE4Good Santander Most sustainable bank in the world MEMBER OF Dow Jones Sustainability Indices In collaboration with SAM