#1Central Plaza Hotel Public Company Limited Analyst Meeting Q3 2022 Centara Grand Mirage Beach Resort Pattaya#2AGENDA Q3/22 performance summary • Hotel business overview • Food business overview Investment plan and guidance 2022 • Appendix CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP#3CONSOLIDATED EARNING Q3/22 & 9M22: Q3/22 THAILAND OUTPERFORM WHILE SOFTER PERFORMANCE IN MALDIVES QOQ WITH INORGANIC UNREALIZED FX LOSS ON FX LOANS OF THB 105 MN THB million Q3/21 Q2/22 Q3/22 % Chg QoQ % Chg YoY 9M21 9M22 % Chg YoY Total hotel revenue 421 1,421 1,508 6% 258% 1,242 4,178 236% Total food revenue 2,004 2,919 2,984 2% 49% 6,645 8,536 28% Total revenues 2,425 4,340 4,492 4% 85% 7,887 12,714 61% EBITDA 241 992 938 -5% 289% 1,027 2,880 180% EBITDA margin (%) 10% 23% 21% -2% pts +11% pts 13% 23% +10% pts Net Profit (Loss) from operation (802) 22 (78) -455% 90% (1,931) (100) 95% Reversal (Provision) of asset impairment 45 -100% Net Profit (Loss) (802) 22 (78) -455% 90% (1,886) (100) 95% % net profit (loss) -33% 1% -2% -3% pts +31% pts -24% -1% +23% pts CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP Q3/22 Performance Summary Page 3#4GEARING RATIO & DEBT COMPONENT: 9M22 AVERAGE FINANCE COST OF 2.4% & SLIGHTLY IMPROVED GEARING RATIO Gearing ratio Interest bearing debt/Equity Interest-bearing Debt (excluding lease liabilities) / Equity Total interest-bearing debt (Excluded Lease Liabilities) THB, 79% 0 USD, 13% JPY, 8% Fixed, 17% O CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Dec 2021 Sep 2022 1.3 1.2 0.9 0.8 THB 15.7 bn THB 15.7 bn Q3/22 Performance Summary 67% 33% Dec 2021 61% Non-Current IBD 39% ■Current IBD Sep 2022 Note: IBD = Interest Bearing Debt Page 4#5COSI COSI Krabi Ao Nang Beach HOTEL BUSINESS OVERVIEW Q3 2022#6THAILAND TOURISM OVERVIEW Q3/22 & 9M22: Q3/22 CONTINUED MOMENTUM FROM REOPENING COUNTRY & DRIVEN BY ASIAN Top 5: Total Tourist Arrivals by Nationality (% of total arrivals) 21.5% ■Q3/21 Q3/22 9.3% 5.7% 17.1% 10.1% 9M21 9M22 5.5% 4.7% 4.6% 5.5% 5.1% 1.7% 1.4% 0.9% 0.1% 0.4% 0.7% 0.9% 0.9% 0.7% 0.2% MALAYSIA INDIA LAOS VIETNAM SINGAPORE MALAYSIA INDIA SINGAPORE VIETNAM LAOS Unit: People Q3/21 Q3/22 Total Arrivals 45,398 3,608,085 Growth 78 times Unit: People 9M21 9M22 Total Arrivals 85,845 5,688,035 Growth 65 times Source: Ministry of Tourism and Sport CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS Hotel Business Overview Page 6#713% MALDIVES TOURISM OVERVIEW Q3/22 & 9M/22: Q3/22 OVERALL 5% GROWTH YOY BUT SUBSTANTIAL DROP FROM INDIA Top 5: Total Tourist Arrivals by Nationality (% of total arrivals) 31% ■Q3/21 Q3/22 16% 13% 9% 7% 7% 23% 20% 9M21 9M22 14% 12% 11% 8% 6% 6% 5% 2% 1% 1% 1% RUSSIA INDIA UK GERMANY ITALY INDIA RUSSIA UK GERMANY ITALY Unit: People Q3/21 Q3/22 Growth Unit: People 9M21 9M22 Total Arrivals 360,313 377,409 5% Total Arrivals 870,862 1,190,620 Growth 37% Source: Ministry of Tourism, Maldives CENTARA HOTELS & RESORTS C CRG CENTRAL BESTAURANTS Hotel Business Overview Page 7#89% DUBAI TOURISM OVERVIEW Q3/22 & 9M22: Q3/22 STRONG GROWTH YOY DRIVEN BY INDIA AND MIDDLE EAST Top 5: Total Tourist Arrivals by Nationality (% of total arrivals) 13% 12% ■Q3/21 Q3/22 6% 5% 9% 7% 6% 5% 3% 9M21 9M22 14% 12% 10% 9% 7% 7% 5% 4% 3% 4% INDIA KSA OMAN UK RUSSIA INDIA OMAN KSA UK RUSSIA Unit: Million Q3/21 Q3/22 Growth Unit: Million Total Arrivals 1.33 3.00 126% Total Arrivals 9M21 3.85 9M22 10.12 Growth 163% Source: Dubai Economy and Tourism CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS Hotel Business Overview Page 8#9HOTEL PORTFOLIO 19,366 ROOMS MORE OVERSEAS DIVERSIFICATION Number of hotels Number of rooms In operation Pipeline In operation Pipeline Grand Thailand Overseas Total Thailand Overseas Total Thailand Overseas Total Thailand Overseas Total total Owned Owned 16 19 1 4 and JV Managed 25 5 30 14 24 38 Total 41 8 49 15 27 42 91 285 859 23 68 and JV Managed Total 4,191 3,560 1,615 5,175 2,580 7,751 2,474 10,225 2,710 5,050 130 802 932 Grand total 5,982 5,629 8,209 13,384 6,431 9,141 19,366 As of September 2022 In operation by rooms 76% Thailand 49% Owned and JV CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS Total portfolio by rooms 54% Thailand 31% Owned and JV Hotel Business Overview Page 9#10PIPELINE - 9,141 ROOMS: SOUTHEAST ASIA ACCOUNT AROUND 70% OF TOTAL PIPELINE Summary of pipeline 2022-2026 Number of rooms by region # of rooms Owned and JV Managed 2026 East Asia Year 2023 2024 2025 2022 2023 2024 2025 Total onwards Japan and China 1,111 keys Cambodia 240 240 China 596 596 West Asia Japan 515 515 Turkey 449 keys Laos 545 117 256 918 Maldives 145 142 231 518 Southeast Myanmar 77 30 200 95 402 Asia Cambodia, Laos, Myanmar Vietnam and Thailand 6,302 keys Qatar 761 761 Turkey 449 449 Thailand 130 170 694 757 959 2,710 South Asia Maldives 518 keys Vietnam 308 450 1,274 2,032 Total Rooms 515 145 Total Hotels 1 1 2 272 170 1,765 1,212 650 1 11 4,412 9,141 Middle East 7 2 17 42 Qatar 761 keys Number of hotels as of September 2022 CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS Hotel Business Overview Page 10#11HOTEL PERFORMANCE: Q3/22 INORGANIC UNREALIZED FX LOSS TAINTED EBITDA Unit: THB mn ■Total Revenue ■EBITDA 421 1,420 330 • Unrealized FX loss on foreign currency loan of Baht 105 million in Q3/2022 (Q2/2022: FX loss of Baht 10 million) 1,508 258% YoY 4,178 236% YoY 1,242 896 214% YoY 242 161% YoY -397 EBITDA margin Q3/21 Q2/22 Q3/22 -95% 23% 16% CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS Hotel Business Overview -787 9M21 9M22 -63% 21% Page 11#12TOTAL OWN PORTFOLIO: Q3/22 REVPAR +313% YOY DRIVEN BY THAILAND Average Room Rate (ARR) Revenue Per Available Room (RevPar) ●Occupancy (OCC) 52% 55% 39% PTS 16% 42% 14% 46% 32% PTS 4,122 3,497 560 Q3/21 2,148 Q3/22 Excl.Dubai 20% YoY 19% YoY 4,510 4,642 4,170 3,861 2,312 313% YoY 2,154 306% YoY 1,915 Q3/22 531 9M21 9M22 Excl.Dubai 9M22 CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP Note:- Calculation based on total available rooms of operating and temporary closing hotels - PTS stands for percentage point Hotel Business Overview Page 12#13THAILAND PORTFOLIO: Q3/22 REVPAR +810% YOY IMPROVEMENT ACROSS THE BOARD, PARTICULARLY HOTELS IN BANGKOK 13% ■Average Room Rate (ARR) ■Revenue Per Available Room (RevPar) Occupancy (OCC) 52% 39% PTS 11% 3,612127% YoY 2,127 1,883 810% YoY 1,592 207 Q3/21 Q3/22 Note: Calculation based on total available rooms of operating and temporary closing hotels - PTS stands for percentage point CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS 41% 30% PTS 3,490 64% YoY 1,429 500% YoY 238 9M21 9M22 Hotel Business Overview Page 13#14BANGKOK PORTFOLIO: Q3/22 REVPAR +803% YOY THANKS TO CONTINUED RECOVERY OF MICE BUSINESS CENTARA HOTELS & RESORTS 21% 1,215 ■Revenue Per Available Room (RevPar) Average Room Rate (ARR) 66% 45% PTS 17% Occupancy (OCC) 50% 33% PTS 3,559 193% YoY 2,331 803% YoY 1,395 3,164 127% YoY 1,579 566% YoY 237 9M21 9M22 258 Q3/21 Q3/22 Note: PTS stands for percentage point CRG CENTRAL RESTAURANTS GROUP Meetings, Incentives, Conferences, Exhibitions (MICE) Hotel Business Overview Page 14#15UPCOUNTRY PORTFOLIO: Q3/22 REVPAR +820% YOY GROWTH ACROSS THE BOARD ESPECIALLY CENTARA GRAND MIRAGE, PATTAYA Average Room Rate (ARR) ■Revenue Per Available Room (RevPar) Occupancy (OCC) 46% 37% PTS 9% 2,009 183 Q3/21 3,646 81% YoY 1,684 820% YoY Q3/22 8% 2,827 37% 29% PTS 3,685 30% YoY 1,363 473% YoY 238 9M21 9M22 CENTARA HOTELS & RESORTS C CRG CENTRAL BESTAURANTS Note: Calculation based on total available rooms of operating and temporary closing hotels PTS stands for percentage point Hotel Business Overview Page 15#16MALDIVES PORTFOLIO: Q3/22 THE MALDIVES' REVPAR LOWER YOY IN USD BUT GROWTH IN THB DUE TO FX Average Room Rate (ARR) ■Revenue Per Available Room (RevPar) ■Total RevPAR (TRevPAR) • Occupancy (OCC) 64% 12% PTS 52% 55% 68% 13% PTS 9,643 6,174 319 Q3/21 12,627 31% YoY 9,487 6,556 6% YoY 10% YoY 287 Q3/22 CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP Note; PTS stands for percentage point Hotel Business Overview 5,197 14,788 56% YoY 9,998 92% YoY 278 435 56% YoY 9M21 9M22 Page 16#17DUBAI PORTFOLIO: RETAIN HIGH OCCUPANCY RATE EVEN IN LOW SEASON Average Room Rate (ARR) Revenue Per Available Room (RevPar) Occupancy (OCC) 80% 72% 75% 8% PTS 20% QoQ 5,530 3,994 4,401 3,510 12% QoQ 5,187 3,900 Q2/22 Q3/22 CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP Note: PTS stands for percentage point Hotel Business Overview 9M22 Page 17#18HOTEL TOTAL REVENUE BREAKDOWN BY REGION: THAILAND STRONG REBOUND ACCOUNT FOR 70% OF TOTAL REVENUE 9M22 % RevPar growth YoY Total revenue 55% 31% 27% 20% 9M21 9M22 11% 13% 8% 8% 6% 9% 3% 4% 1% 1% 1% 2% Bangkok Maldives Phuket Pattaya Hua Hin Samui Krabi Others Bangkok Maldives Phuket Pattaya Hua Hin Samui Krabi Others 5.6 times 92% 8.6 times 3.1 times 191% 1,208.4 times 10.2 times 28.5 times CENTARA HOTELS & RESORTS C CRG CENTRAL BESTAURANTS Note: Excluded Centara Mirage Beach Resort Dubai since it is JV and using equity method. Hotel Business Overview Page 18#19เริ่มต้นเซตละ 279.- นักล่า หมูกระทะ NAKLA MOOKATA สาขา MBK Center ชั้น 2 ติดกับสุกี้ตี๋น้อย นักล่าหมูกระทะ Nak-La Mookata 095-586-2465 FOOD BUSINESS OVERVIEW Q3 2022 z SHINKANZE SUSHI New brand under Shinkanzen Sushi#20AS OF 30 SEP 22: 1,543 OUTLETS, +273 OR 21% GROWTH YOY. KEY EXPANSION WAS FROM KFC, BAKERY & BEVERAGE (MISTER DONUT, ARIGATO), AND SHINKANZEN (NEW JV). Number of outlets by location Brands # of outlets Change yoy Brands # of outlets Change yoy 10 Franchised brands 5 Owned brands Bangkok 37% KFC 307 +14 The Terrace* 7 -2 Mister Donut 467 +74 Aroi Dee 32 -7 9M22 Upcountry 63% Auntie 205 +11 Kowlune 1 -8 Anne's Ootoya 46 +3 Arigato 172 +107 Pepper GrabKitchen by Every Lunch 60 50 +4 24 +5 Foood Note: All brands in Thailand 9M SSS: Bangkok vs Upcountry Bangkok Upcountry Chabuton 16 -1 Total 236 +95 Yoshinoya 32 +7 5 Joint Ventures' brands Tenya 12 -2 Salad Factory 28 +10 32% Katsuya 52 +6 Brown Café 15 +3 19% Cold Stone 16 Café Amazon - Vietnam 14 +8 Total 1,203 +116 Som Tum Nua 5 -1 * Excluded managed outlets Shinkanzen Sushi 42 +42 -17% -22% 9M21 9M22 Total 104 +62 Grand Total 1,543 +273 Note: Excluded JVs CENTARA HOTELS & RESORTS C CRG CENTRAL BESTAURANTS Food Business Overview Page 20#21SAME STORE SALE & TOTAL SYSTEM SALE GROWTH: RECOVERY TREND WAS NOTED SINCE Q4/21. SSS GROWTH IN 2022 WAS DRIVEN BY GROWTH FROM DINE-IN AND TAKEAWAY. Same store sales (SSS) and Total system sales (TSS) growths YoY* SSS -TSS 51% 43% 25% 15% 19% 2% -1% -8% -6% -3% -10% 5% 0% 3% -2% 10% -20% -20% -32% -16% -18% -20% -23% -25% -30% Q3/19 Q4/19 Q1/20 -35% Q2/20 Q3/20 Q4/20 Q1/21 Q2/21 Q3/21 Q4/21 Q1/22 Q2/22 Q3/22 *CRG only excluded Joint Ventures brands (Salad Factory, Brown Café, Café Amazon - Vietnam, SomTum Nua, and Shinkanzen Sushi) CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS Food Business Overview Page 21#22SAME STORE SALE & TOTAL SYSTEM SALE GROWTH BY GROUP: Q3/22 GROWTH CONTRIBUTION FROM BOTH SSS AND EXPANSION. SSS TSS Q3/21 Q3/22 Q3/21 Q3/22 Top 4 brands -26% 36% -24% 44% Others** -51% 112% -30% 100% Total Average -30% 43% -25% 51% Top 4 brands Others** Total Average SSS TSS 9M21 9M22 9M21 9M22 -18% 19% -16% 25% -23% 49% -7% 54% -19% 23% -14% 30% **CRG only excluded Joint Ventures brands (Salad Factory, Brown Café, Café Amazon - Vietnam, Som Tum Nua, and Shinkanzen Sushi) CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Food Business Overview Page 22#23FOOD FINANCIAL PERFORMANCE: Q3/22 EBITDA MARGIN IMPROVED QOQ DUE TO PRICE ADJUSTMENTS IN SOME MENUS, AND LOWER PRICES OF KEY RAW MATERIALS SUCH AS PALM OIL. Unit: THB mn EBITDA margin 2,004 637 Q3/21 2,919 Total Revenue EBITDA 6,645 8,536 28% YoY 49% YoY 2,984 1,815 1,984 9% YoY 661 9% YoY 696 Q2/22 Q3/22 31.8% 22.6% 23.2% CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS Food Business Overview 9M21 9M22 27.3% 23.2% Page 23#24TOTAL FOOD REVENUE BY KEY BRANDS: OTHER BRANDS SHOWED GREATER CONTRIBUTION COMPARED TO LAST YEAR, DRIVEN MAINLY BY PEPPER LUNCH, KATSUYA AND SOMTUM NUA Total revenue* 58% 55% KFC 9M21 9M22 17% 16% 14% 13% 7% 7% 6% 7% Mister Donut Auntie's Anne Ootoya *Excluded Salad Factory, Shinkanzen Sushi and Café Amazon-Vietnam since they are JVs and using equity method CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS Food Business Overview Others Page 24#25INVESTMENT PLAN AND GUIDANCE centra Centra by Centara Hotel Mae Sot#26| 3 YEARS INVESTMENT PLAN 2021 2022 2023 2024 Annual renovation for existing hotels Annual renovation for existing CRG's outlets Centara Grand CTW Investment (THB mn) 8,000 Renovation & 6,000 Enhancement Centara Reserve Samui 4,000 2,000 New Investment Rebrand & Renovate Hotels* Shinkanzen Sushi & Senma Sushi Food outlet expansion & M&A of New Brands & 2021A 2022E 2023E 2024E Centara Dubai ■ Hotel ■ Food M&A and Other Explorations Expansion CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP 2 new Centara Maldives Centara Grand Osaka Chiang Mai hotel project Investment Plan & Guidance 2022 Page 26#27GUIDANCE 2022 2022 Hotel Occupancy Rate (%) RevPar (THB) Food SSS TSS Number of outlets 45% to 50% 2,200 - 2,500 15% to 18% YoY 20% to 25% YoY +200 to +220 net number of outlets (Including shop-in-shop of Arigato in Mister Donut) CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP Investment Plan & Guidance 2022 Page 27#28DISCLAIMER This presentation contains certain forward looking statements. Such forward looking statements are not guarantees of future performance and involve risks and uncertainties, and actual results may differ from those in the forward looking statements as a result of various factors and circumstances. The views, analyses and opinions expressed herein contain some information derived from publicly available sources and third party information providers. No representation or warranty is made as to the accuracy, completeness, or reliability of such information. This presentation should not be relied upon as any recommendation, view, opinion, representation or forecast of "Central Plaza Hotel Plc." Nothing in this presentation should be construed as either an offer to sell, a solicitation of an offer to buy or sell shares or any type of securities in any jurisdiction. This presentation is not intended to be any type of investment advice and must not be relied upon as such. You must always seek the relevant professional advice before otherwise making any such financial, legal or commercial decisions. CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS Page 28#29CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP APPENDIX#30HOTEL REVENUE BY ASSET TYPE (FREEHOLD & LEASEHOLD) Maldives leasehold 2019 hotel revenue Thailand leasehold 35 30 17% CHBR 7% CGLB 11% 39% 44% Thailand freehold CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP CGCW 21% Remaining Years 25 15 10 Remaining leasehold life for Thailand hotels as of 30 September 2022 ст 5 0.6 0 Appendix 6.2 Centara Grand Hua Hin Centara Grand Ladprao 10.2 Centara Grand Central World 31.0 COSI Samui Page 30#31HOTELS IN OPERATION AS OF 30 SEPTEMBER 2022 (1/4) Own hotels Stars Opened # of % Ownership Location Rooms 1 Centara Grand at Central Plaza Ladprao Bangkok 5 Q2/83 565 100% Thailand 2 Centara Grand Beach Resort & Villas Hua Hin 5 Q1/86 251 64% Thailand 3 Centra by Centara Hotel Mae Sot 3 Q4/89 113 100% Thailand 4 Centara Hotel Hat Yai 4 Q4/95 247 100% Thailand 5 Centara Reserve Samui Luxury Q4/21 184 25% in Property Fund Thailand 6 Centara Villas Samui 4 Q2/00 102 100% Thailand 7 Centara Villas Phuket 4 Q2/00 72 100% Thailand 8 Centara Grand Beach Resort & Villas Krabi 5 Q4/05 192 100% Thailand 9 Centara Kata Resort Phuket 4 Q2/06 163 100% Thailand 10 Centara Karon Resort Phuket Q2/06 335 100% Thailand 11 Centara Grand at CentralWorld 5 Q4/08 509 100% Thailand 12 Centara Grand Mirage Beach Resort Pattaya 5 Q4/09 553 100% Thailand CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 31#32HOTELS IN OPERATION AS OF 30 SEPTEMBER 2022 (2/4) Owned hotels Stars Opened # of Rooms % Ownership Location 13 Centara Grand Island Resort & Spa Maldives 5 Q4/09 112 74% Maldives 14 Centara Grand Beach Resort Phuket 5 Q4/10 261 100% Thailand 15 Centara Ras Fushi Resort & Spa Maldives 4 Q1/13 140 75% Maldives 16 COSI Samui Chaweng Beach Affordable lifestyle Q1/17 150 100% Thailand 17 Centra by Centara Government Complex Hotel & Convention Centre Cheang Watthana 3 Q4/12 212 100% Thailand 18 Cosi Pattaya Wong Amat Beach Affordable lifestyle Q4/19 282 100% Thailand 19 Centara Mirage Beach Resort Dubai Total owned hotels 4 Q4/21 607 40% Dubai 5,050 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 32#33HOTELS IN OPERATION AS OF 30 SEPTEMBER 2022 (3/4) Managed hotels Stars Opened # of Rooms Country 20 Centara Chaan Talay Resort & Villas Trat 4 Q1/08 43 Thailand 21 Centara Hotel & Convention Centre Udon Thani 22 Centara Q Resort Rayong 4 Q2/10 259 Thailand 4 Q2/10 41 Thailand 23 Khum Phaya Resort, Centara Boutique Collection 24 Waterfront Suites Phuket by Centara Boutique Q3/10 85 Thailand Residence Q1/11 39 Thailand 25 26 Centara Anda Dhevi Resort & Spa Krabi Centara Pattaya Hotel 4 Q4/11 135 Thailand 4 Q4/11 226 Thailand 27 Centara Nova Hotel & Spa Pattaya 28 Centara Koh Chang Tropicana Resort 29 Centra Coconut Beach Resort Samui 30 Centara Watergate Hotel & Spa Bangkok 31 Centara Ceysands Resort & Spa Srilanka 32 Centra by Centara Avenue Hotel Pattaya 33 4 Q4/11 79 Thailand 4 Q2/12 157 Thailand 3 Q3/12 54 Thailand 4 Q2/13 281 Thailand 4 Q2/14 165 Sri Lanka Centra by Centara Maris Resort Jomtien 34 Centra by Centara Phu Pano Resort Krabi 35 Centara Azure Hotel Pattaya CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS 333 Q4/14 51 Thailand Q1/16 282 Thailand Q4/16 158 Thailand 4 Q4/16 96 Thailand Appendix Page 33#34HOTELS IN OPERATION AS OF 30 SEPTEMBER 2022 (4/4) Managed hotels Stars Opened # of Rooms Country 36 Centara Muscat Hotel 4 Q2/17 152 Oman 37 Centara West Bay Residences & Suites Doha Residence Q4/18 172 Qatar 38 Centara Sonrisa Residence and Suites Sriracha Residence Q2/19 145 Thailand 39 Maikhao Hotel Boutique Q3/19 142 Thailand 40 Maikhao Dream Villa Resort & Spa Boutique Q3/19 22 Thailand 41 Centara Ao Nang Beach Resort & Spa Krabi 4 Q4/19 179 Thailand 42 Centra by Centara Cha Am Beach Resort Hua Hin 3 Q3/20 188 Thailand 43 Muscat Dunes Hotel managed by Centara Economy Q3/20 78 Oman 44 COSI Krabi Ao Nang Beach Affordable lifestyle Q4/20 142 Thailand 45 Roukh Kiri Khaoyai Boutique Q4/20 12 Thailand 46 Centara Mirage Resort Mui Ne 4 Q3/21 984 Vietnam 47 Amouage Al Hail Hotel managed by Centara 4 Q1/22 64 Oman 48 Centara Riverside Hotel Chiang Mai 4 Q2/22 526 Thailand 49 Centara Korat 4 Q3/22 218 Thailand Total managed hotels 5,175 10,225 CENTARA HOTELS & RESORTS Grand total C CRG CENTRAL BESTAURANTS Appendix Page 34#35SUSTAINABILITY AWARDS SET Certificate of Recognition CENTRAL PLAZA HOTEL PCL is selected as a member of Thailand Sustainability Investment (THSI) for the year 2022 THS THAILAND SUSTAINABILITY INVESTMENT 2022 This Certificate is presented to the company to honer its continuous and outstanding achievements in corporate sustainability, thereby benefiting the environment and society. Juth With Vorachattam Chaman of THSICommittee The Stock Exchange of Thailand Per Per Pakcen Peetathawatchai President The Stack Exchange of Thailand THAILAND SUSTAINABILITY INVESTMENT 2018-2022 (5 years consecutive) CENTARA EARTHCARE GSTC-RECOGNIZED STANDARDS FOR HOTELS nani "Les Carken asiass Waste Management Awar LOW CARBON BUSINESS WASTE MANAGEMENT AWARD 2021 CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 35#36SUSTAINABILITY STRUCTURE CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Board of Directors Sustainability Development Policy Risk Management and Corporate Governance Committee Monitoring, Reviewing and Supervising Sustainable Development Chief Executive Officer and President Driving Sustainability Development in All Areas Encourage and Driving Employee Engagement Sustainablity Development Committee Sustainablity Development Working Team: Hotel Business Sustainablity Development Working Team: Food Business Appendix Page 36#37SUSTAINABILITY FRAMEWORK AND GOALS MA- ECONOMIC fpi SOCIAL ENVIRONMENT Good Governance Quality Service Risk Management Supply Chain Management Labor Skill Development Human Rights Training and Development Career and Well-being Community Development Resource Conservation Minimize Negative Impacts Waste Management Water Management Climate Change GHG Emission Reduction CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP For more information: https://investor.centarahotelsresorts.com/th/sustainability/corporate-governances-document Appendix Page 37#38SUSTAINABLE MATERIALITY MATRIX CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP STAKEHOLDER MOT High Low الله Human Right Occupation Health & Safety & Security Business progression Data Privacy Guest Satisfaction Climate Change Supply Chain Management Well-being Technology disrupt Good Governance Waste Management Human Capital Development Water Management CORPORATE Governance & Econimic. Social Appendix Environment High Page 38#39GOALS AND PERFORMANCE IN ECONOMIC DIMENSION CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Performance in Governance Excellent corporate governance every year AAAAA 16 PASMICE Certification of the Thai Private Sector Collective Action Coalition Against Corruption (CAC) CAC Target 16.5/ Indicator 16.5.1 100 percent of employees received a training on anti- corruption and business ethics 100% Customer satisfaction of all brands meets the goal. 88.9% Performance in Economic Dimension C Achieved the goal Suppliers signed and acknowledged the Code of Conduct & Guidelines for Business Partners and Suppliers. 37% Achieving the goal In progress Appendix Page 39#40MATERIAL ISSUES Material Issues Scope of Impact (In/Outside Organization) Scope of Impact (In/Outside Organization) All departments / Customers, Suppliers, Shareholder All departments / Customers All departments / Suppliers, Communities All departments / Customers, Suppliers, Shareholders 1 Business Progression 2 Guest Satisfaction 3 Supply Chain Management 4 Corporate Governance 5 Data Privacy 6 7 Human Rights 8 Human Capital Development All departments / Suppliers 9 Well being Technology disruption 10 Safety and Security Climate Change Management All departments / Customers All departments / Customers All departments / Customers All departments / Communities Aspects Stated in the Report Market and competition Customer relationship management Supply chain management Corporate Governance Personal data protection and privacy Market and competition Human resource management Competency and skill enhancement for employees • Human resource management • Social and community development Occupational health and safety Environment Dimensions 11 12 Waste Management 13 Water Management CENTARA HOTELS & RESORTS CRG CENTRAL BESTAURANTS All departments / Customers, Communities All departments / Customers, Communities All departments / Customers, Communities Appendix Environment Dimensions Environment Dimensions Page 40#41| CENTARA ENVIRONMENTAL LONG-TERM GOALS 2020-2029 CENTARA EARTHCARE CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Energy Management 4 20% Water Management M 20% Centara Long-Term Goals Waste Management 20% Year 2020 2029/ - Green House Gas Emission 20% Eliminate single-use plastic items in guest journey by 2025 100% of Centara properties certified to an international sustainability standard Appendix Page 41#42CLEAN ENERGY TO REDUCE CARBON FOOTPRINT Centara Ras Fushi Resort & Spa Maldives can generate enough pollution free power to supply close to 40% of its energy needs, resulting in an annual energy savings equivalent to 307,000 kilowatt hours (kWh) or about 83,000 litres of diesel fuel. CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP Appendix Page 42#43EV CHARGER Electric Vehicle Charging Stations are available for guests at Centara Grand at Central World, Centara Grand Central Plaza Ladprao and Centara Hotel & Convention Centre Udon Thani. Even EVBOX CENTARA HOTELS & RESORTS C CRG CENTRAL BESTAURANTS EV CENTARA Charging Charging Appendix Cha Page 43#44ELIMINATION OF SINGLE-USE PLASTIC Elimination of plastic straws, plastic laundry bags, plastic take-away containers, amenities in guest room SAY NO TO PLASTIC STRAWS CENTARA EARTHCARE DO YOU KNOW a plastic straw takes up to 200 years to decompose. We care about our environmental impacts so we have decided to stop offering plastic straws. If you really need one, we are now providing the 100% plant starch compostable bio-straw which will take only 6 months to degrade. CENTARA HOTELS & RESORTS CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP CONDITIONING BODY WASH Lotus Flower BODY LOTION 300 300me Appendix Page 44#45Surplus food 7 properties of Centara has been an active partner of Scholars of Sustenance Foundation (SOS) - Thailand since 2017, where the company's belief is aligned with their objective that everyone can have fair access to good food whilst enabling operations to be conducted in an ethical and environmentally friendly manner to prevent good food from being wasted. Total: more than 250,000 Serving, 150,000 KGCO2e GHG reduction CENTARA HOTELS & RESORTS C CRG CENTRAL RESTAURANTS GROUP รักษ์อาหาร A Food Rescue Foundation CHOLARS OF EDING SUSTENANCE THE MIND Appendix Page 45#46CENTARA HOTELS & RESORTS CRG CENTRAL RESTAURANTS GROUP THANK YOU