#1POPULAR INVESTOR PRESENTATION Third Quarter 2023#2Cautionary Note Regarding Forward-Looking Statements This presentation contains "forward-looking statements" within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance, are based on the current expectations of Popular, Inc.'s (the "Corporation") management and, by their nature, involve risks, uncertainties, estimates and assumptions. Potential factors, some of which are beyond the Corporation's control, could cause actual results to differ materially from those expressed in, or implied by, such forward-looking statements. More information on the risks and important factors that could affect the Corporation's future results and financial condition is included in our Form 10-K for the year ended December 31, 2022, our Quarterly Reports on Form 10-Q for the quarters ended March 31, 2023, June 30, 2023 and September 30, 2023 as filed with the Securities and Exchange Commission. Our filings are available on the Corporation's website (www.popular.com) and on the Securities and Exchange Commission website (www.sec.gov). The Corporation assumes no obligation to update or revise any forward-looking statements which speak as of their respective dates. POPULAR#3Q3 2023 Highlights Financial Highlights Quarter Highlights $ in millions, except ratios and EPS Income Statement Q3 2023 Q2 2023 Change Q3 2022 Net Income $ 137 $ 151 $ (14) $ 422 Net Interest Margin 3.07% 3.14% (0.07%) 3.32% Net Interest Margin FTE¹ 3.24% 3.29% (0.05%) Total Deposit Cost 1.84% 1.57% 0.27% 3.71% 0.38% • EPS $ 1.90 $ 2.10 $ (0.20) $ 5.71 Financial Ratios ROA ROTCE Balance (Ending Balances) Loans Held in Portfolio Total Assets Total Deposits Borrowings 0.75% 9.36% 0.85% 10.63% (0.10%) (1.27%) 2.31% 31.86% Highlights: • • Net income of $153 million, excluding after-tax goodwill impairment charge of $16 million Net interest income increased $2.4 million Loans increased $998 million QoQ Non-performing loans decreased $24 million; NPL to loans ratio down to 1.06% from 1.17% in Q2 2023 Deposits decreased $667 million, mainly P.R. Government deposits Borrowings decreased by $329 million due to redemption of $300 million Senior Notes during the quarter Common Equity Tier 1 capital ratio decreased 6 basis points (bps) to 16.81% $ 34,029 $ 33,031 $ 998 $ 31,523 69,737 70,838 (1,101) 70,730 63,338 64,005 (667) 64,819 1,098 1,427 (329) 1,301 • Tangible book value per share decreased $1.17 to $50.20 Credit Quality Non Performing Loans $ 362 $ 386 $ NPL Ratio 1.06% 1.17% NCO Ratio 0.39% 0.29% (24) $ (0.11%) 0.10% 453 1.44% 0.24% ACL-NPL Ratio 197% 182% 15% 155% Capital Common Equity Tier 1 16.81% Tangible Book Value Per Share $ 16.87% 50.20 $ 51.37 $ (0.06) (1.17) $ 16.04% 38.69 1 FTE net interest margin represents a non-GAAP financial measure. See the Corporation's earnings press release, Form 10-Q and Form 10-K filed with the U.S. Securities and Exchange Commission for the applicable periods for a GAAP to non-GAAP reconciliation. FTE stands for fully taxable-equivalent basis 3#4Business Highlights 1 BPPR $ in millions, except ratios Q3 2023 Q2 2023 Change Q3 2022 BPPR: Loans Held in Portfolio $23,729 $ 23,087 $ 642 $ 22,254 P.R. Government Deposits 17,750 18,464 (714) 18,183 Total Deposits 53,839 55,077 (1,238) 56,937 Borrowings 108 Net Interest Margin 3.14% Total Deposit Cost 1.68% 108 3.21% 1.44% (0) (0.07%) 116 3.27% 0.24% 0.34% BPPR Customer Engagement Q3 2023 Q2 2023 Change Q3 2022 Customers (in thousands) 2,009 1,999 10 1 Active Online Users 54% 54% 0% 1,969 54% Deposits Captured Through Digital Channels 62% 62% 90 0% 64% Popular Bank • Business Metrics Loans increased by $642 million QoQ across most business segments: Commercial loans increased $311 million Mortgage loans increased $121 million Auto loans and leases increased $104 million Deposits decreased by $1.2 billion from Q2 2023, driven by P.R. government deposits Total cost of deposits increased 24 bps to 1.68% in Q3 2023 Total customers surpassed 2 million Credit and debit card sales (in dollars) were 4% lower than Q2 2023 and 6% higher than Q3 2022 $ in millions, except ratios Q3 2023 Q2 2023 Change Q3 2022 Popular Bank: Loans Held in Portfolio $10,267 $9,911 Total Deposits 10,302 10,018 $356 284 $9,235 8,439 Loans increased $356 million QoQ, mainly commercial and construction loans Borrowings 398 428 (30) Net Interest Margin 2.90% 3.01% (0.11%) 438 3.84% Deposits increased $284 million Total Deposit Cost 2.84% 2.55% 0.29% 0.67% Total deposit cost increased 29 bps to 2.84% driven by an increase in deposits gathered through the Popular Direct online channel and brokered deposits Customers who have logged on to Popular's web and/or mobile platform in the past 30 days 4#5Financial Summary (Unaudited) ($ in thousands) Net interest income Q3 2023 Q2 2023 Variance $ 534,020 $ 531,668 $ 2,352 Provision for credit losses 45,117 37,192 7,925 Net interest income after provision for credit losses Service charges on deposits 488,903 $ 494,476 $ (5,573) 37,318 37,781 (463) Other service fees Mortgage banking activities Other non-interest income Total non-interest income 93,407 94,265 (858) 5,393 2,316 3,077 23,431 26,109 (2,678) es $ 159,549 $ 160,471 $ (922) Personnel costs Net occupancy expenses Equipment expenses Professional fees 193,152 191,468 1,684 28,100 27,165 935 8,905 9,561 (656) 38,514 50,132 (11,618) Technology and software expenses 72,930 72,354 576 Processing and transactional services 37,899 36,801 1,098 Business promotion 23,075 25,083 (2,008) Other real estate owned (OREO) income (5,189) (3,314) (1,875) Other operating expenses 45,598 51,034 (5,436) Goodwill impairment charge 23,000 23,000 Total operating expenses 465,984 $ 460,284 $ 5,700 Income before income tax Income tax expense Net income 182,468 194,663 (12,195) 45,859 43,503 2,356 es $ 136,609 $ 151,160 $ (14,551) EPS es $ 1.90 $ ROTE 9.36% 2.10 10.63% (0.20) (1.27%) 5#6Net Interest Margin Dynamics Net interest margin of 3.07%; FTE net interest margin of 3.24%, a decrease of 5 bps Money market and investment securities are 48% of Total Loans and Deposits ($ in billions)¹ 53% 54% 52% 52% $65 $64 $63 $61 $61 earning assets 49% FTE loan yield increased 9 bps QoQ to 7.24% $32 $32 $32 $33 $34 • Total deposit cost increased 27 bps QoQ to 1.84% Money Market and Investment Securities ($ in billions)¹ Q3 2022 Q4 2022 Total Loans Q1 2023 Total Deposits Q2 2023 Q3 2023 Loans to Deposits Loan Yields, Deposit Cost and NIM (FTE) 7.15 7.24 6.97 6.70 6.39 52% 50% 50% 51% 48% $4 $9 $6 $6 $6 3.71 3.64 3.46 3.29 3.24 2.95 2.70 2.65 2.63 2.31 1.84 1.57 1.28 0.89 0.38 $30 Q3 2022 $27 $26 Q4 2022 Q1 2023 $26 Q2 2023 $26 Q3 2023 Investment Securities Money Market and Investment Securities Yield (FTE) I Money Market Investments Money Market and Investments to Earning Assets Q3 2022 Q4 2022 Loan Yield (FTE) Q1 2023 Total Deposit Cost Q2 2023 Q3 2023 Net Interest Margin (FTE) 1 Balances are as of end of period 6#76.00% 5.00% 4.00% 3.00% 2.00% 1.00% 0.00% Deposit Mix and Historical Betas • Total deposit cumulative beta of 34% at period end; total deposit beta at BPPR and PB of 31% and 49%, respectively Excluding public sector, BPPR's cumulative beta for total deposits at 7% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Deposits by Type • ■ PB betas higher due to the competitive environment and an increased mix of high cost online deposits High beta public sector deposits account for 28% of total deposits. P.R. public sector deposit betas are 100% with a quarter lag; expect costs to increase while short-term rates continue to rise Dec-15 Jun-16 Dec-16 Jun-17 Deposit Mix Non Int Bearing Int Bearing Dec-17 Jun-18 Dec-18 Jun-19 Dec-19 Jun-20 Dec-20 Jun-21 Dec-21 Jun-22 Dec-22 Jun-23 Non-Int Bearing Int Bearing Deposit Mix (by Type) Retail Commercial Public Wholesale 9% 31% 15% 0% 0% 11% 28% 6% Commercial Int Bearing Deposits Current Cycle Cumulative Beta - 18% (P. R. 13% ; U.S. 36%) Dec-15 Jun-16 Dec-16 Jun-17 Dec-17 Jun-18 Dec-18 Jun-19 Commercial - Int Bearing Dec-19 Jun-20 Dec-20 Jun-21 Dec-21 Jun-22 Dec-22 Fed Funds Target Jun-23 Dec-23 6.00% 5.00% 4.00% 3.00% 2.00% 1.00% 0.00% Dec-15 Jun-16 Dec-16 Dec-23 6.00% 76% 5.00% 4.00% 3.00% 24% 2.00% 1.00% 0.00% Public-Int Bearing Dec-15 Retail Int Bearing Deposits Current Cycle Cumulative Beta -20% (P.R. 6%; U.S. 65%) I Jun-16 Dec-16 Jun-17 Dec-17 Jun-18 Dec-18 Jun-19 Dec-19 Jun-20 Dec-20 Retail - Int Bearing Public Int Bearing Deposits Market Linked Rate; Expect 100% Beta with Lag Jun-17 Dec-17 Jun-18 Dec-18 Jun-19 Dec-19 Jun-20 Dec-20 Jun-21 Dec-21 Jun-22 Dec-22 Jun-23 Dec-23 Fed Funds Target Jun-21 Dec-21 Jun-22 Dec-22 Jun-23 Dec-23 Fed Funds Target 7#8$ in Millions Investment Portfolio $ in millions • Conservative investment portfolio, with the majority invested in short to intermediate U.S. Treasuries, which are tax exempt for P.R. corporations. The portfolio duration, including cash, is 2.2 years The unrealized loss in the AFS portfolio increased by $231 million, driven by the MBS portfolio The market value of the HTM portfolio decreased to $8.0 billion, $230 million lower than the book value Description Money Markets (Cash at Federal Reserve) U.S. T-bills AFS U.S. Treasuries Agency MBS/CMO Total AFS HTM U.S. Treasuries² Other Total HTM 25.000 20,000 15,000 10,000 5,000 bep-2 Dec-2 Z-JPIA z-dac Doc 2 Cumulative Maturities: US Treasury & T-Bills Jun-2 sen-2 Dec-2 Mara Jun-26 Sep-2 Dec-26 Mar-2 Jun-27 Sep-27 Total Trading Total Portfolio Q3 2023 Variance to Q2 2023 Amortized Cost % of Portfolio Book Value Gain / (Loss) Maturity/ WAL 1 Amortized Gain / Cost (Loss) $6,384 20.0% $6,384 $0 ($2,204) $0 3,886 7,827 7,279 12.2% 3,886 23.4% 18.2% 5,799 0 0.1 1,032 (0) 7,443 (384) 1.4 (716) 44 (1,479) 7.5 (200) (274) 18,991 53.8% 17,128 (1,864) 3.2 117 (231) 8,931 74 25.8% 8,229 (702) 3.4 (152) 44 9,005 0.2% 26.1% 74 15.5 (2) 8,302 (702) 3.5 (154) 44 31 0.1% 31 0 2.5 2 0 $34,410 100.0% $31,845 ($2,566) 2.6 ($2,239) ($186) Maturity Profile (Excluding Cash at the Federal Reserve) 30% 29% 25% 20% 16% 15% 16% 15% 10% 6% 5% 3% 0% 0-3 yrs 4-5 yrs 1% 1% 6-7 yrs U.S. T-bills U.S. Treasuries - AFS U.S. Treasuries - HTM 1 1 Maturity expressed in years; In the case of mortgage-backed securities and CMO's, it represents the weighted average life of the bonds assuming market consensus prepayment speeds Agency MBS/CMO 8-10 yrs 13% 2 The book value includes $702 million of net unrealized loss which remains in Accumulated Other Comprehensive Income (AOCI) related to the securities transferred from available-for-sale securities portfolio to the held-to-maturity securities portfolio. At the time of transfer, the securities had an unrealized loss of $873 million, which will be amortized (back into capital) throughout their remaining life at a rate of approximately 5% per quarter through 2026. Differences due to rounding 00 8#9Capital Popular, Inc 18.7 18.7 Robust regulatory capital levels Common Equity Tier 1 of 16.8% decreased 6 bps due to the increase in risk weighted assets resulting from loan growth during the quarter Leverage ratio of 8.4% impacted by the high proportion of zero-risk weighted assets on the balance sheet, which represented 40% of total assets TCE ratio¹ at 5.3% flat from Q2 2023; BPPR at 3.4% compared to 3.5% due to the increase in unrealized losses on the investment portfolio Tangible book value per share at $50.20 compared to $51.37 in Q2 2023 16.9 16.8 16.9 16.9 8.4 8.4 5.3 5.3 Common Equity Tier 1 Risk-Based Total Risk-Based Tier 1 Leverage Tier 1 Capital Capital Q3 2023 Capital Q2 2023 BPPR 18.8 18.7 17.5 17.5 17.5 17.5 TCE 7.5 7.5 3.5 3.4 Common Equity Tier 1 Risk-Based Total Risk-Based Tier 1 Leverage Tier 1 Capital Capital Capital ■Q2 2023 Q3 2023 TCE Note: Current period ratios are estimated 1 TCE ratio is defined as the ratio of tangible common equity to tangible assets Popular Bank 15.2 14.9 14.4 14.2 14.4 14.2 12.7 12.6 11.7 11.6 Common Equity Tier 1 Risk-Based Total Risk-Based Tier 1 Leverage Tier 1 Capital Capital Capital Q2 2023 Q3 2023 TCE 6#10Non-Performing Assets Q3 2023 vs Q2 2023 Variances: • NPAs and NPLs decreased by $28 million and $24 million, respectively ■ NPL inflows decreased by $6 million P.R. NPLs at $334 million, or 1.4% of loans, down by $19 million, mainly driven by lower commercial and mortgage NPLs by $16 million and $7 million, respectively, offset in part by higher consumer NPLs by $5 million U.S. NPLs at $28 million, or 0.3% of loans, down by $5 million, mostly driven by lower commercial and mortgage NPLs by $3 million each • OREOS decreased by $4 million Total NPL Inflows Non-Performing Assets $710 $633 $610 $570 $547 $529 $504 $472 $444 1.0% 0.8% 0.9% 0.8% 0.8% 0.8% 0.7% 0.7% 0.6% Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 INPLs OREO NPL HFS NPAS/Total Assets Non-Performing Loans $51 $39 $44 $35 $46 $40 $38 $40 $37 2.2% $633 $548 $520 $478 $453 $439 $412 $386 $362 1.9% 1.8% 1.6% 1.4% 1.4% 1.3% 1.2% 1.1% $20 $15 $10 $11 $12 $6 $9 $9 $6 Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 U.S. Inflows P.R. Inflows I Commercial & Construction Mortgage Other NPL/Loans Dollars in millions Differences due to rounding 10#110.39% $33 $33 $31 $24 NCOs and NCO-to-Loan Ratio ($ in millions) NCOs and Allowance for Credit Losses Q3 2023 vs Q2 2023 Variances: NCOs amounted to $33 million, increasing by $9 million BPPR's NCOs at $26 million, increasing by $7 million, driven by higher consumer NCOs by $14 million, 0.12% $18 ($8) $4 $6 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 ACL ($ in millions) NCO Accounting Reserve NCO% Reserve Balance Guidance Build Balance Build Balance 12/31/22 Adjustment (Release) 03/31/23 (Release) 06/30/23 Reserve Build (Release) Balance ACL/Loan 09/30/23 09/30/23 Commercial $ 240 $ (2) $ 10 $ 248 $ 12 $ 260 $ (15) $ 245 1.37% Mortgage 135 (36) 5 104 (8) 96 (4) 92 1.21% 21 (0) 0 21 (7) 14 (4) 10 0.60% partially offset by an $11 million recovery from a commercial loan repayment Popular Bank's NCOs at $7 million, increasing by $2 million NCO ratio at 0.39% vs. 0.29% ACL at $711 million, increasing by $11 million ACL-to-Loans ratio at 2.09% vs. 2.12% ACL-to-NPLs at 197% vs. 182% Leases $9 Q3 21 Dollars in millions Differences due to rounding ༄ ཋ ནྲྀ ཌ ཤཱ & 68 112 3 6 71 1 6 118 11 129 124 10 134 21 155 225 73 6.73% 6.36% 4.28% (5) 6 1 7 4.70% 315 15 330 34 364 5.28% 689 $ 11 $ 700 $ E 11 $ 711 2.09% Consumer: Credit Cards 59 9 Personal Loans 121 Auto 125 Other ཞ ཐ (8) (1) (0) (1) 20 (8) Total Consumer 325 Total ACL ST $ 720 $ 181 (8) (1) (46) $ 14 $ 11#12Allowance for Credit Losses ACL Movement: Moody's August 2023 baseline scenario continues to show a resilient economy that avoids a recession Economic scenario change is driven by variables that impact the P.R. consumer loan portfolios Higher qualitative reserves mainly due to increasing trend in NCOs for unsecured personal loans New U.S. CRE model is based on more granular regional performance Portfolio changes are mainly driven by changes in the credit quality of consumer loans and higher loan volumes $700 Economic Scenarios: Baseline scenario is assigned the highest probability, followed by the S3 (pessimistic) scenario Increase in 2023 forecasted GDP growth for P.R. due to revision of the P.R. Government Economic Activity Index Unemployment rate for P.R. near historical lows 2023 U.S. forecast for GDP growth is being aided by rising consumer and government spending while the unemployment rate remains consistent with the previous quarter The reduction in 2024 U.S. GDP growth reflects the continued impact of the Fed's monetary policy Differences due to rounding - Q3 2023 Movement ACL Movement ($ in millions) $8 $4 $(33) $(15) $47 $711 Q2 2023 ACL NCOs Economic Scenarios Qualitative Reserves New US CRE Model Portfolio Changes Q3 2023 ACL Economic Activity Unemployment Rates U.S. U.S. Projections at: 2Q23 Scenario Description Baseline 2023 2024 Projections at: 2023 2024 1.6% 1.7% 2Q23 Baseline 3.6% 4.0% S1 Stronger Growth 2.1% 3.2% S1 3.3% 3.1% S3 Recession 0.8% -1.4% S3 4.7% 7.6% 3Q23 Baseline 2.0% 1.3% 3Q23 Baseline 3.6% 4.0% S1 Stronger Growth 2.2% 3.2% S1 3.5% 3.1% S3 Recession 1.8% -1.7% S3 4.0% 7.3% P.R. P.R. 2Q23 Baseline 1.5% 1.0% 2Q23 Baseline 6.3% 7.6% S1 Stronger Growth 1.8% 1.9% S1 6.1% 7.0% S3 Recession 0.9% -1.0% S3 6.9% 9.8% 3Q23 Baseline 1.7% 0.9% 3Q23 Baseline 6.1% 6.8% S1 Stronger Growth 1.9% 2.2% S1 6.0% 6.2% S3 Recession 1.5% -1.1% S3 6.3% 8.5% 12#13Driving Value Franchise Transformation Milestones Market leader in Puerto Rico ◉ ☐ Substantial liquidity with diversified deposit base Well-positioned to take advantage of ongoing economic growth Focus on customer service supported by broad branch network Differentiated digital offering Diversified fee income driven by unmatched product breadth Strong risk-adjusted loan margins driven by a well-diversified portfolio Mainland U.S. banking operation provides geographic diversification ■ Commercial led strategy directed at small and medium sized businesses National niche banking focused on homeowners' associations, healthcare and non- profit organizations Branch footprint in South Florida and New York Metro Broad-based multi-year, digital, technological and business process transformation Implement more agile and efficient business processes across the entire company Unlock opportunity for growth in our primary market and within our existing customer base In October we celebrated our 130th anniversary. Our history and legacy, which began in 1983, have made Popular a strong, vibrant organization, with deep-rooted values During the third quarter, we crossed a significant milestone in Puerto Rico, and now serve more than 2 million unique customers 13#14POPULAR INVESTOR PRESENTATION Third Quarter 2023 Appendix#15Corporate Structure Industry Headquarters Franchise Financial Services San Juan, Puerto Rico Summary Corporate Structure POPULAR. Assets = $70 billion Assets $70 billion (among top 50 BHCs in the U.S.) Banco Popular de Puerto Rico Popular Securities LLC Popular's Insurance Subsidaries Popular North America, Inc. Holding Companies (Including Equity Investments) $34 billion Loans Deposits Banking branches $63 billion 156 in Puerto Rico, 40 in the U.S. (28 in New York and New Jersey and 12 in Florida) and 9 in the U.S. and British Virgin Islands BPOP NASDAQ ticker symbol Market Cap $4.5 billion Popular Auto, LLC Popular Bank¹ Puerto Rico Operations United States Operations Assets = $57 billion = Assets $13 billion Selected equity investments: Banco BHD León under Corporate segment Banco BHD León • Dominican Republic bank ⚫ 15.84% stake • 2022 net income of $175 million Information as of September 30, 2023 1 Doing business as Popular 15#16Q3 2023 vs. Q2 2023 Business Segments (Unaudited) ($ in millions) Financial Results Net interest income Provision for credit losses Net interest income after provision for credit losses Non-interest income Operating expenses Income before income tax Income tax expense Net income ($ in millions) Balance Sheet Highlights Total assets Total loans HIP BPPR Popular U.S. Q3 2023 Q2 2023 Variance Q3 2023 Q2 2023 Variance $ 454 $ 453 $ 1 $ 87 $ 88 $ (1) 52 29 23 (7) 8 (15) 402 424 (22) 94 4 80 14 145 144 1 6 9 Դ $ 383 $ 399 $ (16) en 84 64 $ 20 164 169 (5) 16 22 (6) 41 37 4 10 5 7 (2) $ 123 $ 132 $ (9) $ 11 $ 15 $ (4) Q3 2023 Q2 2023 Variance Q3 2023 Q2 2023 Variance 53,839 $ 57,039 $ 58,392 $ (1,353) 23,729 23,087 642 55,077 (1,238) $ 12,807 $ 12,550 $ 257 10,267 10,302 9,911 10,018 356 284 Total deposits Asset Quality Q3 2023 Q2 2023 Variance Q3 2023 Q2 2023 Variance Non-performing loans held-in-portfolio/ Total loans held-in- portfolio 1.41% 1.52% (0.11%) 0.27% 0.33% (0.06%) Non-performing assets/Total assets Allowance for credit losses / Total loans held-in-portfolio 0.73% 2.63% 0.75% (0.02%) 2.58% 0.22% 0.05% 0.84% 0.27% 1.05% (0.21%) (0.05%) Net interest margin 3.14% 3.21% (0.07%) 2.90% 3.01% (0.11%) 16#17P.R. Public Sector Exposure The Corporation does not own any loans issued by the P.R. central government or its public corporations. As of September 30, 2023, our direct exposure to P.R. municipalities was $333 million, down by $18 million QoQ Municipalities Obligations of municipalities are backed by real and personal property taxes, municipal excise taxes, and/or a percentage of the sales and use tax Indirect Exposure Indirect exposure includes loans or securities that are payable by non-governmental entities, but which carry a government guarantee to cover any shortfall in collateral in the event of borrower default. Majority are single-family mortgage related Outstanding P.R. government exposure ($ in millions) Loans Securities Total Municipalities $ 314 $ 19 $ 333 Indirect Exposure $ 195 $ 47 $ 242 17#18Non-Owner Occupied CRE Highlights: Non-Owner Occupied CRE (CRE NOO) properties concentrated in retail, hotels and office space Non-Owner Occupied CRE $ in millions $5,035 ■ Office exposure is limited, representing only 1.9% of total loan portfolio and 12% of CRE NOO $4,651 $4,744 $4,517 $4,500 $2,086 $1,765 $1,838 $1,671 $1,742 Office space primarily comprised of mid-rise properties with diversified tenants across both regions. Average loan size of $2.1 million $2,846 $2,757 $2,885 $2,906 $2,949 Strong loan growth in both regions: 1.7% 1.6% 1.5% 1.5% ◉ P.R. loan balances increased $103 million YoY 1.3% ■ U.S. loan balances increased by $415 million YoY Favorable credit risk profile with low level of NCOs, NPLs, criticized and classified loans Q3 22 Q4 22 0.7% 0.6% 0.5% 0.5% Q1 23 Q2 23 0.3% Q3 23 Non-performing loans held-in-portfolio at $16 million in Q3 2023, decreasing by $7 million QoQ; NPLs to loans ratio at 0.3% in Q3 2023 Allowance for credit losses to loans held-in-portfolio at 1.33% in Q3 2023 vs. 1.51% in Q2 2023 ACL to NPLs increased to 418% in Q3 2023 P.R. U.S. NPL/Loans CRE NOO Balance by property type Special Use 2% Other 5% Industrial 5% Credit Metrics Metric Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 Mixed use 5% Health Facility 7% 30-89 DPD/Loans 0.09% 0.04% 0.44% 0.03% 0.08% NPL/Loans 0.71% 0.56% 0.50% 0.49% 0.32% NCO Ratio -0.02% 0.74% -0.17% 0.03% Shelters 9% -0.02% ACL/Loans 1.75% ACL/NPL 246.09% Classified Loans/Loans 3.19% 1.59% 1.51% 284.88% 311.54% 310.98% 2.05% 1.30% 1.54% 1.33% 418.00% 1.22% 1.24% Differences due to rounding ACL/Loans Retail 34% Office Space 12% Hotels 21% 18#19Auto Portfolio • Highlights: Auto balances increased during the pandemic, but growth has moderated during recent quarters ⚫ Delinquency has been gradually increasing, but remains below pre-pandemic at Q3 2023 NCOs at levels significantly below pre-pandemic The FICO mix of originations has remained robust, with weighted-average FICO scores of approximately 730 Current year originations were approximately 65%/35% split between new/used auto loans FICO Mix of Originations (% of Approved Amount) Delinquency ($ in millions) Avg. 2011-2019 6.17% 9/30/2023 4.20% $3,377 $3,412 $3,430 $3,490 $3,529 $3,513 $3,518 $3,566 $3,633 $2,918 4.6% 2.8% 2.8% 2.6% 2.4% 4.2% 3.6% 3.7% 3.7% 3.2% $135 $81 $97 $90 $98 $128 $129 $113 $131 $153 Q419 Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 715 719 719 723 720 721 729 732 730 4% 3% 4% 6% 100% 7% 6% 5% 7% 7% 700 2.44% 7% 6% 4% 9% 7% 7% 3% 4% 9% 600 $18 80% 30% 26% 30% 24% 24% 500 29% 27% 26% 26% 60% Portfolio 30+ DPD 30+ DPD/Portfolio NCOs and NCO-to-Loan Ratio ($ in millions) Avg. 2011-2019 1.88% YTD 0.73% 400 $11 300 40% $10 1.08% 65% 66% 65% 58% 60% 60% 60% 58% 61% $7 200 $7 20% $5 100 $2 $2 0% 0 $0 2015 2016 2017 2018 2019 2020 2021 2022 2023 Sep Q419 Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 YTD 1 700+ 625-699 <625 No FICO -WA FICO Auto Loans NCOs NCO % Differences due to rounding 19#20Leases Portfolio Highlights: Auto lease balances have continued to increase since the pandemic ⚫ Delinquency steady at below pre-pandemic . levels NCOs at levels significantly below pre-pandemic The FICO mix of originations has remained robust, with weighted-average FICO scores of approximately 740 FICO Mix of Originations $1,060 1.8% Delinquency ($ in millions) Avg. 2011-2019 2.06% 9/30/2023 1.73% $1,662 $1,698 $1,586 $1,614 $1,539 $1,480 $1,426 $1,349 $1,381 1.7% 1.5% 1.4% 1.3% 1.3% 1.1% 1.1% 1.0% 0.9% $19 $13 $14 $16 $17 $23 $21 $21 $22 $29 Q419 Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 (% of Approved Amount) 734 732 736 730 730 731 735 740 700 100% 4% 4% 3% 4% 4% 3% 2% 3% 1.07% 23% 23% 22% 24% 20% 600 26% 26% 26% $3 80% 500 60% 400 300 40% 73% 73% 75% 70% 70% 71% 74% 77% 200 I Portfolio 30+ DPD 30+ DPD/Portfolio NCOs and NCO-to-Loan Ratio ($ in millions) $1 $1 $2 Avg. 2011-2019 0.65% YTD 0.27% $2 $1 0.35% $1 $0 $0 20% 100 ($0) 90 0% 0 Q419 I Q3 21 Q4 21 Q122 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 2016 2017 2018 2019 2020 2021 2022 2023 Sep YTD Leases NCOS 700+ 1625-699 <625 No FICO WA FICO NCO % 20 Differences due to rounding#21Credit Cards Portfolio Highlights: Balances have been gradually increasing due to higher originations and increased usage post pandemic Delinquency and NCOs have been gradually increasing in recent quarters, reaching pre- pandemic levels in Q3 2023 The FICO mix of originations has remained robust, with weighted-average FICO scores of approximately 750 FICO Mix of Originations (% of Approved Amount) Delinquency ($ in millions) Avg. 2011-2019 3.74% 9/30/2023 3.44% $1,124 $1,077 3.4% $1,042 $1,046 $1,057 $967 $989 3.4% 1 $920 $916 $887 2.8% I 2.4% 2.3% 2.2% 2.0% 1.9% 1.9% 1.9% $39 $16 $18 $19 $19 $22 $24 $25 $30 $37 T T Q419 Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 754 750 748 748 750 754 753 749 750 2% 3% 100% 4% 5% 4% 2% 3% 2% 700 3% 2% 2% 1% 2% 2% 2% 3% 3% 600 80% 38% 42% 45% 41% 44% 44% 43% 45% 45% 3.21% 500 60% 400 Portfolio 30+ DPD 30+ DPD/Portfolio NCOs and NCO-to-Loan Ratio ($ in millions) Avg. 2011-2019 3.67% YTD 2.71% 3.21% 300 40% $8 $9 57% 53% 51% 49% 51% 55% 200 53% 49% 50% $6 $7 20% $5 100 $4 $4 $3 $3 $3 90 0% 0 Q419 Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 2015 2016 2017 2018 2019 2020 2021 2022 2023 Sep YTD 750+ 650-749 <650 No FICO WA FICO Credit Cards NCOs -NCO % 21 Differences due to rounding#22P.R. Personal Loans Portfolio • Highlights: The portfolio balance has been steadily increasing due to higher originations Delinquency has increased gradually during 2023, but remains below pre-pandemic performance NCO rate has been increasing, approaching Q4 2019 level The FICO mix of originations has remained robust, with weighted-average FICO scores of approximately 738 in recent vintages, similar to pre-pandemic FICO Mix of Originations (% of Approved Amount) Delinquency ($ in millions) Avg. 2011-2019 9/30/2023 3.61% 2.87% $1,763 $1,686 $1,586 $1,613 $1,518 $1,368 | $1,388 $1,275 $1,288 $1,303 3.2% 2.9% 2.9% 2.9% 2.7% 2.6% 2.6% 2.6% 2.5% 2.5% $43 $37 $37 $36 $36 $39 $40 $41 $44 $51 Q419 Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 740 743 738 736 741 746 740 738 738 4.19% 3% 3% 3% 100% 3% 2% 2% 1% 1% 1% 700 3% 3% 3% 3% 5% 4% 4% 5% 600 80% 500 45% 44% 46% $14 50% 51% 53% 49% 56% 56% 60% 400 40% 300 I 200 47% 49% 49% 20% 43% 43% 44% 43% 40% 40% 100 0% 0 2015 2016 2017 2018 2019 2020 2021 2022 2023 Sep YTD Differences due to rounding 750+ 1650-749 <650 I No FICO WA FICO I Portfolio 30+ DPD 30+ DPD/Portfolio NCOs and NCO-to-Loan Ratio ($ in millions) Avg. 2011-2019 2.53% YTD 3.37% 4.01% $13 $12 $10 $8 $6 $6 $6 $5 $17 Q419 Q3 21 Q4 21 Q1 22 Q2 22 Q3 22 Q4 22 Q1 23 Q2 23 Q3 23 22 Personal Loans NCOs ―NCO %#23Popular, Inc. Credit Ratings 2018 Senior Unsecured Ratings Fitch BBB- Stable Outlook S&P BB+ Stable Outlook Moody's Ba1 Stable Outlook 2019 2020 2021 2022 May Fitch revised outlook to Positive April Moody's upgrades to B1 from B2 S&P revised outlook to Positive May Fitch upgrades to BB from BB- March Moody's revised outlook to Positive April Moody's upgrades to Ba3 from B1 Fitch and S&P revised outlook to Positive June Fitch upgrades to BBB- from BB, revised outlook to Stable April S&P upgrades to BB+ from BB-, revised outlook to Stable September Moody's upgrades to Ba1 from Ba3, revised outlook to Stable March S&P lowers outlook to Stable 23#24POPULAR INVESTOR PRESENTATION Third Quarter 2023