#1Institutional Presentation ADF Santander 2nd QUARTER OF 2023 (BR GAAP) Results Presentation 2Q23 Earnings Release 2Q23 Gmünder1 TE SANTANDER Santander Seed#2. Disclaimer • This presentation may contain certain forward-looking statements and information pertaining to Banco Santander (Brasil) S.A. ("Santander Brasil") and its subsidiaries, which reflect the current views and / or expectations of Santander Brasil and its management regarding its business performance and future events. Forward-looking statements include, without limitation, any statement that may predict, forecast, suggest or imply future results, performance or achievements, and may include terminology such as "believe", "anticipate", "expect", "estimate", "could", "forecast", "potential", "will likely result", or others that have similar meaning. Such statements are subject to numerous risks, uncertainties and assumptions. We issue a warning that a number of significant circumstances could cause actual results to significantly diverge from the plans, objectives, expectations, estimates and intentions expressed herein. We do not undertake any obligation to update or revise any forward-looking statements, whether as a result of new information, future developments or otherwise. In no event shall Santander Brasil, as well as any of its subsidiaries, affiliates, shareholders, directors, officers, employees or agents are in no way responsible for third parties (including investors) for any investment or business decision or action taken in reliance on the information and statements contained in this presentation or for any consequential, special or related damages. Aside from other considerations stated in this presentation, the following factors, among others, could cause actual results to differ materially from the forward-looking statements or historical performance. Our ability to compete effectively will depend on changes in consumer preferences and financial circumstances of our consumers and competitive conditions in the markets in which we operate, changes in economic, political and business conditions in Brazil; government interventions leading to changes in the Brazilian economy, taxes, tariffs or regulatory environment; our ability to compete successfully; changes in our business; our ability to successfully implement marketing strategies; our identification to business opportunities; our ability to develop and introduce new products and services; changes in the cost of our products and operating costs; our level of indebtedness and other financial obligations; our ability to attract new customers; inflation in Brazil; the devaluation of the Brazilian Real against the U.S. Dollar and interest rate fluctuations; current or future changes in laws and regulations; and our ability to maintain existing business relationships and create new relationships. INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 2#3CEO Message • . " "E Mario Leão We stared to experience the positive effects of the increased lending selectivity implemented since the end of 4Q21. We noted improvements in the allowance for loan losses and in the short-term NPL ratio this quarter, evidencing the quality of the new vintages, which allows for a bias towards improving cost of credit over 2023 and enhances our ability to resume growth. We continue to make progress in building our growth pillars: (i) We are a digital Bank with Branches, and by strengthening our multichannel capabilities, we aim to serve our customers when, where and how they desire, providing them with a straightforward and comprehensive offering. Thus, through data intelligence, we can gain even deeper insights into our customers, understanding their life cycle, and striving for their principality. (ii) Customer base monetization drives franchise growth. We have a customer-oriented strategy, constantly seeking to deliver the finest experience, journey, and satisfaction, enabling us to increase customer acquisition and loyalty. All of this is accompanied by a strong commitment to the quality of our services, which translates into satisfaction, as we continue to evolve our NPS across our sales channels. (iii) Business and revenue growth through a comprehensive ecosystem, with substantial cross-selling opportunities, maximizing value via customer acquisition and profitability, in addition to monetizing equity stakes. As drivers of our growth, we underscore: (1) Investments for individuals with Toro, highlighted by the full acquisition of the company, AAA and Private; (2) In Companies, we remain committed to building the benchmark platform for business; (3) In Agribusiness, we operate throughout the value chain; (4) In cards, broadening our presence in the country's cultural domain; (5) In Consumer Finance, we remain market leaders in auto loans to individuals, with a focus on the quality of new lending. (6) In payroll loans, we maintained a strong origination pace, higher than the market. (iv) Through Innovation and Technology, we continued to leverage our business using a technological culture. We made strides with F1RST, with a culture aligned with our ambition, and we launched Tools Digital Services, aiming to expand our offering to the market in 2024. We also continued to demonstrate delivery speed while incorporating data intelligence as one of the pillars of our business. All our accomplishments are supported by our people through a unique and horizontal culture founded on empowerment, protagonism, and diversity, creating a company where "everyone is all business" by thinking as both customer and salesperson, while taking responsibility for the customer experience. לל >>>> INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 3#4Key aspects of the Brazilian market 個 FX (BRL/USD) Relatively stable despite the uncertainties 2018 2019 2020 2021 2022 20231 % Inflation (% p.a.) Slow convergence to the midpoint of the target range 5.20 5.58 5.22 5.20 10.1 3.87 4.03 5.8 3.7 4.3 4.5 4.9 2018 2019 2020 2021 2022 20231 Selic Rate (% p.a.) Gradual cuts to deal with inflationary resilience ддо GDP (% p.a.) Economy at a moderate pace ahead 13.75 11.75 1.8 9.25 1.2 6.50 4.50 -3.3 2.00 INVESTOR RELATIONS 2018 2019 2020 2021 2022 20231 2018 2019 2020 2021 2022 20231 5.0 2.9 1.9 IIIIII May-20 Aug-20 Nov-20 Feb-21 Economic activity performance (%) May-21 -Industrial production [email protected] 0800 286 8484 Sources: Brazilian Central Bank and IBGE 1 Santander Brasil estimate FAQ www.santander.com.br/faq Aug-21 Nov-21 Feb-22 Retail sales May-22 Aug-22 Macroeconomy and Financial System Nov-22 Feb-23 -Volume of services May-23 Social indicator 8.0% Unemployment Rate Jun-23 -0.8 p.p. Jun-23 vs. Mar-23 -1.3 p.p. Jun-23 vs. Jun-22 4 4.68 1.85 -1.03#5-13 -5 -9 7 3 -1 Key aspects of the Brazilian market Characteristics of the Brazilian market A Primary balance and gross debt (% of GDP) Mar-18 Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Primary balance Gross Debt To Brazilian financial system profile Delinquency ratio - Segment | Institution 5% 2% 1% 4% 3% Jun-18 Sep-18 Dec-18 Mar-19 Jun-19 Sep-19 Dec-19 Mar-20 Jun-20 Sep-20 Dec-20 Mar-21 -Total INVESTOR RELATIONS -Individuals Jun-21 Sep-21 Dec-21 Mar-22 -Corporate Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 -Public -Private [email protected] Dec-22 4.2% 4.2% 3.6% 2.8% 2.6% Mar-23 Jun-23 60 Macroeconomy and Financial System Investment¹ (% of GDP) Brazil risk (CDS 5 years, bps) 100 90 80 70 50 14.6 0800 286 8484 FAQ www.santander.com.br/faq May-18 Aug-18 Nov-18 Jun-18 Household debt (%) Feb-19 May-19 Aug-19 Nov-19 Feb-20 May-20 Household debt ratio Aug-20 Nov-20 Feb-21 May-21 18.6 270 177 Jun-23 Jun-18 Jun-23 Aug-21 Nov-21 -Without mortgage loans Feb-22 May-22 Aug-22 Nov-22 Feb-23 May-23 Sources: Brazilian Central Bank, IBGE and Santander 1 Considering Gross Fixed Capital Formation over 12-month rolling GDP Mortgage loans 48.8 31.0 17.8 5#6Key aspects of the Brazilian market Funding Instruments Macroeconomy and Financial System Type of Deposits Current Rate Mandatory Allocation Current Remuneration (maximum rates) Allocation Demand Deposit Reserve Requirement 21% Cash deposit in Bacen Reserve Requirement - Additional 0% Rural Loan 31.5% Microcredit Free Funding Savings Deposit 2% Allocate 31.5% for Rural Loan Allocate 2% for microcredit 12% p.a. 4% p.m. 45.5% Real Estate Financing 65% Allocate 65% for real estate financing TR + 12%¹ p.a. Reserve Requirement 20% Reserve Requirement - Additional Cash deposit in Bacen Mandatory allocation was extinguished TR+6.17% p.a. or 70%² of Selic Free Funding 15% Time Deposit Reserve Requirement 20% Reserve Requirement - Additional Cash deposit in Bacen Mandatory allocation was extinguished Selic Free Funding INVESTOR RELATIONS 80% [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 1 It is applied to regulated interest rate. 2 If the Selic rate target is equal or less than 8.5%, remuneration will be TR+70% of the effective Selic Rate. 6#7T Santander Brasil's consolidated footprint in the Brazilian market IPO and acquisitions Initial public offering (IPO) Efficiency and processes Acquisition of Superdigital Commercial transformation and profitability 51% acquisition of LOOP 100% acquisition of Olé Consignado Sale of Superdigital Acquisition de 20% da CSD Registradora Santander Brasil Profile 2009 2014 2016 - 2017 2018 2019 2020 2021 2022 2023 Acquisition of 89% of Getnet 60% acquisition of Banco Bonsucesso Consignado Voluntary exchange tender offer (OPA) 1 Pending approval by regulatory authorities INVESTOR RELATIONS 70% acquisition of Return Acquisition of 100% of Getnet 100% acquisition of Return [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 80% acquisition of Gira Spin-off of Getnet 60% acquisition of Toro 100% acquisition of Mobills and Monetus 90% acquisition of Apê11 80% acquisition of Solution4Fleet 66.7% acquisition of Car10 100% acquisition of Paytec 100% acquisition of Liderança Cobranças ZE 16.66% acquisition of JV Biomas 40% sale of Webmotors Full acquisition of Toro¹ Joint Venture with Sodexo, acquiring stake of 20% investment agreement to acquire 65% of FIT Energia 7#8Clear opportunities of cross-selling and ecosystem monetization Customers Investments TORO Santander Select Santander Corporate & Investment Banking uni>ersia Santander Private Banking Santander Van Gogh Santander Private Banking Santander Negócios e Empresas Culture & positioning TEATRO Santander BIOMAS 033 rooftop FÁROL -SANTANDER- Tech & specialized verticals TOOLS SXNEGÓCIOS Santander Securities Services Santander AQUANIMA Grupo Santandar Santander AAA Cross-selling examples Esfera_ + CHARGE A FAN UNIQUE +50% card spending after activation INVESTOR RELATIONS in Esfera R Return ben Getnet Auto Compara Hyundai Capital FIRST S4F SHI DIGITAL SERVICES 12 Sectors of activity Digital Services Consumer finance & consumer solutions Santander Financiamentos em✔dia sim Value extraction: Customer acquisition and base profitability Investment monetization Hwebmotors ισορ car10 Esfera_ helpS Services & consumption Santander Financiamentos Santander Seguros Santander Auto MOBILIZE PROSPERA S FINANCIAL SERVICES Santander Auto Insurance PPR1: 26% (+0.7p.p. YoY) [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 1 Product Penetration Rate Quarter highlights: Full acquisition of Toro Sale of 40% equity stake in Webmotors, with a 42x P/E ratio and 59% IRR Launch of Tools Digital Services with the objective to expand offerings to the market in 2024 8 " "#9We continue to make progress in building our growth pillars 園 Customer base monetization, highlighted by the Select and Companies segments Expansion of strategic businesses Innovation and technology leveraging the business and i increasing the productivity INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 9#10We are a digital Bank with branches Multichannel Available where, how and when the customer desires The value of a digitized ecosystem Qualified information flow through affiliates 32 million hits/month on Consumer Finance and Webmotors Remote Channel Physical Channel Digital Channel Customer acquisition а Customer Customer Loyalty Principality Products that fulfill all needs of our customers External Channel (Lug G 10 million hits/month on Esfera, Sim, emdia and Return 10 million unique hits/ month on Toro 4 million customers served/monthly via Virtual Assistant INVESTOR RELATIONS Credit Cycle 98% of our loyal customers use two or more channels [email protected] 0800 286 8484 FAQ www.santander.com.br/faq Full Offering Natural language processing Data intelligence in the search for principality We increased data usage by +15x in 2 years -60% in model development time (MLOps) 87% of personalized offerings using Advanced Analytics Hyper-personalization with 20 thousand niches Cognitive Al Deep Learning in speech-to-text for improved renegotiation offerings Scaled adoption of NLP1 on the Virtual Assistant and Call Center 10#11F Monetization through the recurrence and satisfaction of our customers Customers (million) 63.3 61.6 +13% YOY 56.1 (+ Customer acquisition +3.5 million customers attracted in 1H23 432 thousand via Payroll +2% 31.9 31.7 YOY 234 thousand via Consumer Finance 31.1 8.7 8.5 8.6 +2% YOY 237 thousand via Universities Jun/22 Mar/23 Jun/23 137 thousand via Prospera Total Active Loyal customers, those who have purchased six or more products Loyalty Strategies 69% loyal customers from payroll ✰✰✰ -- Customer base EOE monetization Business ✓ expansion Innovation and technology NPS Committed to enhancing customer satisfaction 108 thousand surveys sent daily to individuals Channels¹ Physical 71 points Digital 65 points 0 QoQ +10 YoY 0 QoQ +2 YoY Remote 60 points +5 QoQ +35 YoY Total Individuals 51 points Revenue per loyal retail customer (base 100, 2Q21) -2 QoQ -4 YoY SO 112 CRM/ Hyper- Customized investment personalization advice Greater We hold 52% of cards Recurrence from loyal customers 107 (+2 p.p. YoY) 000 Payroll Comprehensive partnerships and 100 offering of products, Loyal Customers Access +2x digital channels than non-loyal customers loyalty 2Q21 2Q22 2Q23 11 INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq#12Customer base EOE monetization ✓ expansion Business Innovation and technology Santander Select Focus on the high- income segment as a growth lever 10 years of Select 區 a 8+ Aim to be the prime platform for premium services in Brazil Focus on providing: tailored, readily available, efficient, and straightforward services Transactionality: card offerings with unique products and benefits Financial advisory: increase in the number of specialists Investment platform: expansion of advisors and digitization Customers 881 thousand overall customers with ambition of 1 million in Dec/23 (thousand) Portfolio Select represents 22% of the individual loan portfolio (+5 p.p. in 2 years) (R$ billion) 50.6 +55% 43.2 in 2 years, +2.6x vs. 32.6 individual loan portfolio growth Jun/21 Jun/22 Jun/23 Investments Investment penetration rate in Select customers: 67% in Jun/23 881 +42% YOY Revenue per loyal 621 customer 575 (base 100, 2Q21) 134 Jun/21 Jun/22 Jun/23 Fale com a gente 114 +3x vs. Retail revenue growth in two years Share of loyal Select NPS 100 customers is 3x higher 63 points in 2Q23 than the percentage of retail individual customers (+0.5 point YoY) 2Q21 2Q22 2Q23 12 INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq#13Offer suited to each customer profile Individuals¹ Santander | Private banking Investments above R$ 5 million Customer base EOE monetization ふ Business expansion Innovation and technology Corporate and SMEs SCIB Global Customers List Santander | Select Monthly income above R$ 15,000 or R$ 100,000 in investments Santander | Van Gogh Monthly income from R$ 7,000 to R$ 15,000 Corporate Revenue above R$ 200 million Empresas E3 Núcleo Revenue from R$ 30 million to R$ 200 million Empresas E2 Polo Revenue from R$ 3 million to R$ 30 million Empresas E1 Agência Revenue from R$ 130,000 to R$ 3 million Santander | Especial Monthly income below R$ 7,000 INVESTOR RELATIONS Segmentation [email protected] 0800 286 8484 FAQ www.santander.com.br/faq Empresas MEI Up to R$ 130,000 in revenue Corporate Large SMES 1 The ranges indicate the most suitable segment for each customer profile, although anyone (regardless of income) is able to join the Select or Van Gogh segments by purchasing their respective service packages 13#14Diversified business model and relevant scale across all segments Credit portfolio R$ 499.3 Billion, Corporate 28% Individuals 46% 13% SMES 14% of which Loan concentration Santander Brasil risk 100 Largest 50 Largest 20 Largest 10 Largest Largest Debtor 1% 7% 10% Individuals Customer base EOE monetization Business expansion Innovation and technology Corporate and SMEs Consumer Finance R$ billion Balance QoQ R$ billion Balance QoQ R$ billion Balance QoQ Working Capital and Payroll 62.7 +1.7% Others 139.9 0.0% Consumer Finance Mortgage 57.8 +1.2% Trade Finance 43.0 +1.3% Auto loans Goods/services 58.3 9.2 +0.4% +1.4% Personal and Others 48.2 -2.2% On-lending 11.3 -6.1% Credit Card 45.8 +0.2% Agricultural 3.1 -35.2% Agricultural Leasing/Auto 9.6 -6.1% 4.9 +4.9% Leasing/Auto Mortgage 3.3 -1.4% 2.1 +7.8% 22% 17% Leasing/Auto Loans; Personal Loans 2% and Others; 21% Leasing/Auto Loans; Agricultural 2% Goods/services; 14% Loans; 2% Agricultural loans; 4% Mortgage Loans; 25% Credit Card; 20% Working Payroll Loans; 27% Capital and Others; 69% INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 1 B ☐ Trade Finance; 21% On-lending; 6% Mortgage Loans; 1% III Π " " " Auto loans; 86% 14 " "#15Customer base EOE monetization Business expansion Innovation and technology Individual Investments Expansion of the funding plan Specialization and proximity Advancements in digitalization Leveraging technology to boost productivity Comprehensive and targeted offering TORO 1.3 million customers (+32% YoY) +4.6x revenues (1H23 vs. 1H21) 56% of the base up to 35 years 4.6⭑> Exponential Auc R$ billion +8.9x 17.6 Apple Store 8.2 4.7⭑> Google Play 2.6 Jun/21 Jun/22 Jun/23 Retail investments Revenue growth of +12% YoY Net inflow R$ billion 4.7 11.2 -0.7 1H21 1H22 1H23 INVESTOR RELATIONS Santander AAA Net inflow per advisor R$ million +35% Accelerated expansion plan Full acquisition of Toro Operation synergies Advisor management platform Maximization of the offering Education and engagement Improved experience Santander Private Banking Closer relationship Net Inflow maximizing R$ billion customer satisfaction +7x 14.1 Offshore inflow of 1.3 thousand advisors in Jun/23 ✓ New commitment of USD 1.0 billion in 1H23 2.6 2.4 1.9 2,000 by 1Q24 Presence in 90 cities in Jun/23 and 120 by 1Q24 2.0 4Q22 1Q23 2Q23 NPS 69 points [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 6.7 1H21 1H22 1H23 +0.6 p.p. market share vs. Dec/22 NPS 85 points (+5.0 points YoY) 15#16Customer base EOE monetization Business expansion Innovation and technology Companies Building the benchmark platform for companies More Customers Greater loyalty R$ 203 billion Wholesale Leadership in trade finance, with a 25% market share FX leader for the 9th consecutive year' 2nd largest independent energy trader 1.3 million active customers (+2% QoQ) (+9% YoY) Share of 13%² Total Revenues (base 100, 1H21) portfolio 143 132 100 Consistent acceleration in the growth of the loan and securities portfolio Expansion of the commodities desk to oil derivatives 2nd place in the agricultural commodities ranking, with a 14.8% share Invisible Banking Partnership with SAP to digitize offerings Tech Hub created in 2019 1,000 companies in the SMES portfolio Global coverage sets us apart SMES Customer growth New customer acquisition to the Bank: 45 thousand/month (+5% YoY) Digital transformation Loyal customers account for 53% of active customers 190 digital channel initiatives in 1H23, providing a more comprehensive, user-friendly, and intuitive experience with new offerings Revenue evolution 10% YoY from cash 26% YoY from "consórcios" Loan portfolio expansion R$ 63.0 billion (+7% YoY) 10% YOY Total revenues INVESTOR RELATIONS 1H21 1H22 1H23 +21% YoY Portfolio³ +7% YoY Revenues 1 [email protected] 0800 286 8484 FAQ www.santander.com.br/faq Companies ranging from R$ 30 and 200 million account for 44% of the total SME portfolio (+1 p.p. YoY) 3 NPS 58 points According to the BACEN ranking 2 Among independent traders ³ Considering the AA-H loan portfolio within wholesale and securities 16#17Strengthening the Agro ecosystem with a presence throughout the value chain Customer base EOE monetization Business expansion Innovation and technology GRONEGÓCI 300 specialists spread across Brazil +39% in 2 years Agro portfolio¹ (R$ billion) +68% 42.1 32.7 25.0 Cross-selling with a strong increase Participation in major industry fairs R$ 5.4 billion prospected in 1H23 (+59% YoY) + R$17 billion in 2 years Leading on-lending provider of the low-carbon line² Jun/21 Jun/22 Jun/23 313 specialized stores Portfolio 79% of the portfolio is derived from nonearmarked credit across Brazil mix Select stores presence Business stores presence Agro stores presence 21% 33% 41% 67% 79% 59% Jun/21 Jun/22 Jun/23 Nonearmarked Credit Earmarked Credit 0800 286 8484 FAQ www.santander.com.br/faq 1 Digital transformation Automatic credit approval, with harvest predictability Document recognition technology via OCR³ We have shortened the lead-time by 53% in Retail contracts and by 67% in Wholesale contracts Considering loans and private securities. 2 ABC program of BNDES. 2022 Data. 3 Optical Character Recognition. 17 INVESTOR RELATIONS [email protected]#18Customer finance Customer base EOE monetization Business expansion Payroll loans R$ 63 billion portfolio (+13% YoY) > Innovation and technology Origination growth higher than the market Share of Wallet | Loyal Customers Santander Financiamentos Market share¹ 22% auto loans to individuals' portfolio Auto loans portfolio for individuals¹ R$ 58.3 billion Cross-selling LTV2 49.8% auto loans portfolio Origination R$ 215 thousand Agreements on the 2Q23 and market share of 20% (+2 p.p. YoY) Origination Mix sim Loan platform for the open market Strategy based on growth with quality Ecosystem strength Santander ecosystem has enabled an expansion of the strategy, leveraging an efficient operation to capture the market with a comprehensive value proposition Origination of personal loan 234 mil Enrolled customers 24% 19% 16% New customers to the bank 76% 81% 84% on the 1H23 R$ 294 million (+24% YoY) 2Q22 1Q23 Top Ratings (9 and 10) 2Q23 Other Ratings in the 1H23 8.9 million (+12% YoY) " " M I - B INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 49% 51% Apr/22 Apr/23 Digitalization strategy of agreements, with 252 digitalized and 219 originated in the 1H23. " " 1 Source: Central Bank of Brazil, base date May 2023 2 Base date: June 2023 " " 18 " " " "#19Continuous advances in strategic businesses 117 111 Customer base EOE monetization Business expansion Innovation and technology <-Santander UNIQ Cards R$166 billion in turnover in 1H23, with R$112 billion from credit transactions Focus on a better risk profile, with 97% of acquisitions originating from current bank customers (+0.6 p.p. YoY) Partnership with Live Nation, expansion into the concert segment in order to increase customer's loyalty Launch of the Black Corporate Card and self-service feature when requesting a business card Real Estate We have made digital signatures and electronic registration available to our customers, with a 100% digital journey The revenue from a real estate customer is 2.6x higher than that of an active loyal account holder Reducing by 15% the lead-time for product issuance in the 1H23 R$60 billion loan portfolio (+7% YoY), with origination growing 13% over the year Consórcios INVESTOR RELATIONS R$ 36 billion "consórcios" portfolio (+23% YoY) 70% of auto credit letters are paid within 2 days +2x new groups YOY Growth in "consórcios" origination (R$ billion) +66% [email protected] 8.0 6.6 4.8 1H21 1H22 1H23 Insurance 0800 286 8484 FAQ www.santander.com.br/faq We wrote a total of R$ 5.2 billion in premiums issued in the1H23 14% market share in personal accident insurance 12% market share in premiums in personal insurance (+2 p.p. YoY) 26% of all Consumer Finance financing is contracted with insurance coverage by Santander Auto (+0.7 p.p. YoY) 199 19#20Expanding the ecosystem 90 Return AS 12:30 Ben-vindo :) Todos seus beneficios em um único lugar ben A Customer base EOE monetization Business expansion Innovation and technology Management and securitization of non-performing assets. Return, a management and securitization of non-performing assets company, reached a Shareholders' Equity of R$ 2.4 billion in the quarter. We have begun exploring cross-sell opportunities among emdia, Return and the Bank, leveraging the bank's flow and the extensive reach of our businesses. Thinking about the customers' journey, we continue to invest in the development of systems and websites, with simpler and more intuitive journeys. emdia, a debt renegotiation company, offers customers the possibility of renegotiating their debts both through human assistance and online, available to our customers 24 hours a day, 7 days a week. In this quarter, we increased operations with existing customers (+18%), in addition to acquiring new customers (+24%) through the connection between Return, emdia and the Bank, as previously mentioned, resulting in an increase in customer interactions. To better serve our customers, we launched our new website with several improvements in self-service debt renegotiation. ben INVESTOR RELATIONS em dia Corporate benefits and expense management company. In the semester, we reached a turnover of R$ 1.3 billion, an increase by 12% YoY, and 921 thousand cards issued, a growth of 29% YoY. In addition, we have 416 thousand accredited establishments (+10% YoY) and 2.7 thousand HR customers. [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 111 emodia O seu scors & 900 20 20#21Concentrating on customer service from sales to after-sales Clear definition of channel vocation for each segment 3,690.47 +0.19 +0.01% Customer base EOE monetization Business expansion Innovation and technology Digital Channel Remote Channel 584 million visits/month (+10% YoY) 8.7 million inquiries/month Commercial Network 2.9 thousand stores (-145 YoY) Prospera 1.4 thousand agents (+192 YoY) Channel External 21.4 thousand points of sale (+17 thousand YoY) Unique experience, through deeper channel integration Harnessing cutting-edge technology and processes 22 million new agreements in 1H23 Virtual Assistance: 4 million customers served/month (+76% YoY) 97% of bank transactions are conducted through digital channels (+3 p.p. YoY) Greater activation R$ 2.4 billion in origination in 2Q23 of individual accounts in M1 (+28 p.p. YoY) Resolution Rate Digital channel share expansion New agreements 97% Funds Personal loan 81% 78% 71% 71% 64% 2Q22 2Q23 2Q22 2Q23 Jan/21 Jun/23 INVESTOR RELATIONS ☑ 10.3 million visits/month Revenue growth Mature stores account for 70% of revenues Serving 1 million customers (+25% YoY) across 1.7 thousand municipalities R$ 2.9 billion portfolio (+28% YoY) and revenue growth (22% YoY) Strengthening the physical presence by expanding 2,037 municipalities to 2,558 in 12 months R$ 1.6 billion average loan volume per month (+33 % YoY) Expanded Offering: Home equity, personal loans with auto guarantee and consórcios 1 Portal, internet banking, and app 21 [email protected] 0800 286 8484 FAQ www.santander.com.br/faq#22Innovation and Technology boosting our customer focus FIRST Digital 4.9k employees (+51% YoY) Services Our technology company, with a culture aligned to our ambition, innovating and accelerating for our business +19 points in the eNPS YOY, 80 points in 2Q23 Hom Customer base EOE monetization ✓ Business expansion Innovation and technology 2.4k employees 1st Bank to create a services and operations' company +51% vs. launch 496 services provided for Santander, including accounting reconciliation, payroll and accounts payable (+17% QoQ) 3 TOOLS operational sites DIGITAL _SERVICES W Communities integrated with the business 27 Business Domains focus on results and transformation Obsession with customer experience, striving to be the best on the Downdetector app Digital Bank with branches Emphasis on digitalization and simplification of the customer experience CERTO Portal enabling a multichannel execution of our business strategy Data speed and intelligence 16k deployments in 6 months (+41% YoY) Online telemetry supporting communities on the businesses management Data Transformation market benchmark, with data lake and cloud- based models to accelerate business decisions Open Finance focusing on principality Customer perspective to promote our principality 4.1 million active inbound consents received (+1.5x vs outbound) +341k individual customers with rating upgrade Increased availability with hybrid cloud technology Hybrid public (Azure and AWS) and private cloud 1.46 Only bank in Latin America with a Tier- IV Data Center 100 We already have 91.4% of our operations running in the cloud (+1.4 p.p. QoQ) Operational efficiency 3.60 -50% in 5 years 50 May/18 May/19 May/20 May/21 May/22 May/23 Total financial transactions (billion) Unit cost per transaction (base 100, May/18) INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 22 22#23Unique culture Our people are the greatest lever for enchanting our customers Santander eNPS1 78 pts 8 g³ Diversity & Inclusion 34.7% Black employees (+6.8 p.p. YoY) 35.7% Women in leadership roles (+5.7 p.p. YoY) 55.4% Women employees (+2.4 p.p. YoY) Protagonism in knowledge Academia Santander 2030 Encouraging the protagonism of our employees with training focused on the experience of our customers and optimizing processes Concepts such as customer- centricity, entrepreneurship and innovation, data analysis, and a digital mindset 95% Of employees participated in training over the year 69% of internal courses are taught by our own employees INVESTOR RELATIONS 1 eNPS (Employee Net Promote Score) - measurement of employee satisfaction level [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 23 23#24Committed to the environment we promote sustainable businesses, and we commit to being net zero by 2050 Ambiental Net Zero Carbon neutral since 2010 Use of 100% renewable energy in 4Q22 (anticipating 2025 target) Ambition of being Net Zero by 2050 we joined the Alliance for Sustainable Mobility, in order to improve urban mobility, by placing more electric and hybrid vehicles on the streets We supported FEBRABAN in creating a self- regulation normative for the beef supply chain, following the agenda of Amazon Plan, which includes the goal of zero illegal deforestation among beef supply chain customers by 2025 CBIOS Participation in the market creation in 2020 Market Leaders with 43% market share INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 24 24#25INVESTOR RELATIONS ☑ 58 \ Social For over 20 years we have been contributing to building a more inclusive society, with access to education and financial products SANTANDER UNIVERSIDADES AMIGO DE VALOR For the past 25 years, we have invested in education through Santander Universidades Since 2002, the program has benefited more than 1.6 million children and adolescents in vulnerable situations +64 thousand scholarships grated this year For 2023 we have expanded the program to support pediatric hospitals and organizations that focus on families whose children are undergoing: highly complex treatment Supporting the development of the country [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 25#26Corporate Governance ESG Management best practices B B B Structure Shareholders Meeting Board of Directors (BOD) Advisory Committees to the Board B Executive Board (C-Level) INVESTOR RELATIONS Executive Committee: Composed of CEO and Executive Vice-Presidents Executive Officers ESG as a metric for evaluating executive performance Diverse and independent Board of Directors 30% of the members are women' 50% of the members are independent¹ O Independent Non-independent Independent Non-independent Directors Members Directors Members BOD 5 5 Audit 1 3 Nomination and 2 1 1 Governance Compensation 2 1 Risk and Compliance 1 2 Sustainability 1 [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 1 As of July 2023 3 3 26 26#27CFO Message e • . " " Gustavo Alejo We achieved an important evolution in our portfolio quality indicators this quarter, thanks to the strategy that we have adopted since 4Q21, with a greater lending selectivity, focusing on collateralized products. As a result, we have improved our Loan Loss Provision by 12% in the quarter, demonstrating the quality of the new vintages, which currently represent 59% of the total loan portfolio with an improvement trend for cost of risk throughout 2023. This evolution enhanced our ability to resume growth. Additionally, our loss absorption indicators continue to develop, highlighting the profitability of our portfolio. We grew our expanded portfolio by 2.0% in the quarter and 10.6% in the year, thanks to the accelerated growth of the securities and rural products bonds ("CPR") portfolio. The loan portfolio decreased 0.2% in the quarter and 6.6% growth YoY, with notable growth in Retail and Corporate. In customer funding, we achieved 3.4% growth in the quarter and 11.8% growth in the year, reflecting our strategy to expand funding, supported by individual investments, AAA, Toro, and Private. As to revenues, we managed to once again increase our NII for the quarter, despite our more selective approach, which exerts pressure on spreads due to the change in the mix. Customers reflect higher volumes, while market NII shows a significant improvement, with a downward trend throughout the year. Our fees increased in the quarter, benefiting from greater customer transactionality. We remain committed to constant cost control and increased productivity, focusing on process optimization, product simplification and transaction unit cost reduction. In the quarter, we had marginal growth, and the recurring efficiency ratio reached 42.9%. One-off results had a neutral effect on our earnings. Recurring net profit reached R$ 2,309 million in 2Q23, a 7.9% increase compared to 1Q23, supported by comfortable capital and liquidity levels. We continue to build a higher-quality balance sheet and expand our businesses, extracting value from a digitized ecosystem and using data intelligence to pursuit our customers' principality. INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq >>>> 27 27#28Results (R$ million) Net Interest Income Fees 2Q23 13,579 13,145 1Q23 2Q23 x 1Q23 3.3% 1H23 1H22 26,724 26,713 1H23 x 1H22 0.0% 4,810 4,699 2.4% Total Revenues 18,389 17,844 3.1% Allowance for Loan Losses -5,980 -6,765 -11.6% General Expenses -5,973 -5,913 1.0% Others -4,436 -3,272 35.6% 24, Recurring Profit Before Taxes 2,000 1,895 5.5% 9,509 36,234 36,212 -12,745 -10,357 -11,886 -7,709 -4,413 3,895 10,476 9,499 0.1% L 0.1% 23.1% ☐ -10,966 8.4% " 74.7% -62.8% N 23,78 Taxes and Minority Interest 309 245 25.8% 24,40 Recurring net profit 2,309 2,140 7.9% 554 4,449 -2,387 8,089 n.a. " -45.0% - L Additional Provision 1,450 -4,236 n.a. -2,786 n.a. 23,785 Tax Liabilities -2,672 4,236 n.a. 1,564 n.a. Divestment of Webmotors stake 1,105 n.a. 1,105 " n.a. " Taxes on extraordinary events 67 n.a. 67 n.a. Net Profit 2,259 2,140 5.5% 4,399 8,089 -45.6% Recurring Efficiency Recurring ROA Recurring ROAE BIS Ratio INVESTOR RELATIONS 2Q23 1H23 42.9% +2.1 p.p. QoQ 41.8% +6.9 p.p. YoY [email protected] 0.9% 0.0 p.p. QoQ 0.8% -0.8 p.p. YoY 0800 286 8484 FAQ www.santander.com.br/faq 11.2% +0.7 p.p. QoQ 10.9% -9.9 p.p. YoY 13.5% -0.3 p.p. QoQ -0.7 p.p. YoY CET1 10.6% -0.2 p.p. QoQ -0.5 p.p. YoY 14.1% Considering Resolution No. 2291 11.2% Considering Resolution No. 2291 1 Considering the expected impact of Brazilian Central Bank Resolution No. 229, which came into effect in July 2023 28#29S More information in Earnings Release 2Q23 R$ 28.7 +2.1% Billions YoY P Net Results Interest Income Customer NII 1H23 Fees 1 H23 Cards R$ 2.7 Billions Current Account R$ 2.0 Billions Insurance -0.3% YOY +3.3% YOY Asset Management¹ R$ 0.7 Billion Expenses Total expenses R$ 11.9 Billions Administrative +5.0% YOY 1 H23 8.4% YOY Market Activities R$ 1.6 -1.4% Billion YOY R$ 4.9 2.1% R$ -2.0 +40.8% Billions YOY Billions Capital Market Personnel Spread (p.a.) 10.0% -1.0 p.p. YoY R$ 0.8 Credit Operations and Collections Services R$ 1.4 Billion +2.2% R$ 5.5 Billion YOY Billions 13.5% YOY Depreciation and Amortization2. +0.8% YOY R$ 1.5 Billion 12.3% YOY INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 1 Asset Management and "Consórcio" fee revenue 2 Excluding 100% from goodwill amortization expenses of R$ 111 million in 2Q23, R$ 77 million in 1Q23, and R$ 107 million in 2Q22. 29 Financial Highlights#30S More information in Earnings Release 2Q23 R$ 14.4 +0.7% Billions P Net Results Interest Income Customer NII 2Q23 Fees 2Q23 Cards R$ 1.4 Billion QoQ Current Account R$ 1.0 Billion Insurance +0.8% QoQ Asset Management¹ +1.5% QoQ R$ 0.3 Billion -2.9% QoQ Market Activities Expenses 2Q23 Total expenses R$ 6.0 Billions Administrative 1.0% QoQ R$ 0.8 +5.1% Billion QoQ R$ 2.5 2.1% R$ -0.8 -28.0% Billions QoQ Billion Capital Market Personnel Spread (p.a.) 9.9% R$ 0.4 +19.4% R$ 2.8 Billion QoQ Billions -0.5% QoQ -0.2 p.p. QoQ Credit Operations and Collections Services R$ 0.7 Billion Depreciation and Amortization?. -0.2% QoQ R$ 0.8 Billion 3.4% QoQ INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 1 Asset Management and "Consórcio" fee revenue 2 Excluding 100% from goodwill amortization expenses of R$ 111 million in 2Q23, R$ 77 million in 1Q23, and R$ 107 million in 2Q22. 30 Financial Highlights#319 Portfolio quality More information in Earnings Release 2Q23 Cost of risk¹ 12-month cost of risk 3-month cost of risk 2 3 4.3% 4.5% 4.5% 2.9% 3.3% 3.7% 5.0% 4.2% 4.4% 4.5% 2 3 3.4% 3.9% NPL Ratios Individuals Total Corporate & SME 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 15 - 90 days 6.3% 6.5% 5.9% 6.1% 5.9% Wholesale 0.15% Coverage 4.8% Stable QoQ Ratio over 90 days 4.2% -0.10 p.p. YoY 4.2% 4.3% 4.5% 4.5% 4.2% 2.7% 3.3% 224% 244% 214% SMEs 5.21% 1.9% 1.9% 2.0% 1.9% 1.8% -0.18 p.p. QoQ 1.5% +0.11 p.p. YoY 1.1% 2Q22 1Q23 2Q23 2Q20 2Q21 2Q22 3Q22 4Q22 1Q23 2Q23 90 days Renegotiated Loan Portfolio 4.8% 4.5% Renegotiated Portfolio Allowance for loan losses over renegotiated portfolio Provisioning ratio 4.1% 4.3% 4.3% 54.4% 53.1% 3.5% 3.2% Wholesale 0.10% 46.6% 48.5% 48.9% 3.3% -0.01 p.p. QoQ 35,381 36,922 36,844 35,600 2.9% 3.0% 3.1% 3.2% +0.04 p.p. YoY 31,684 2.4% 14,775 17,149 18,050 20,031 18,909 2.2% SMEs 1.4% 1.2% 1.1% 1.1% 1.3% 1.4% 1.4% 4.15% -0.02 p.p. QoQ +0.83 p.p. YoY 2Q22 3Q22 4Q22 1Q23 2Q23 2Q20 2Q21 2Q22 3Q22 4Q22 1Q23 2Q23 INVESTOR RELATIONS [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 'As of this quarter, we started to include agribusiness receivables certificates ("CRA"), credit rights investment funds ("FIDC"), and rural product bonds ("CPR") in the composition of "other operations", alongside debentures, real estate receivables certificates ("CRI"), international distribution promissory notes, promissory notes, and guarantees. For comparability purposes, we have reclassified the portfolio for the year 2022 and 1Q23. 2Disregarding the effect of the additional provision booked in 31 1Q23. ³Disregarding the impact of the additional provision reversal that took place in 2Q23. Considering the extraordinary events that occurred during the first half of the year, the 3-month credit cost would have been 3.0%, while the 12-month credit cost would have reached 4.9%. Financial Highlights#32Portfolio quality Share of new vintages in total portfolio Improved loan quality indicators, with the conclusion of the adjustment period Loan quality (Jun/23) Old vintages New vintages NPL 15-90 4.8% 3.8% (+5 p.p. QoQ) (+29 p.p. YoY) NPL 90 3.7% 3.1% 59% 54% 48% 41% 30% 18% 0% 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 ($2 Loss Absorption of new vintages (base 100 in 4Q21) New vintages with a better risk profile, reflected in the portfolio's profitability progression Auto Loans (individuals) 184 192 206 100 122 124 140 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 INVESTOR RELATIONS More information in Earnings Release 2Q23 Focus on collateralized products 66% of the individual loan portfolio is collateralized (+0.6 p.p. QoQ) (+1.7 p.p. YoY) Cards (individuals) O Personal Loans 233 237 216 187 139 134 100 101 109 115 120 100 98 102 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 [email protected] 0800 286 8484 FAQ www.santander.com.br/faq 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 Represents the number of times revenues are able to absorb losses, calculated as Gross Margin + Commissions/ LLP 32#33Takeaways Quarter Highlights and expectations IIIIII INVESTOR RELATIONS • Obsessive pursuit of customer experience and principality through the use of technology and data Portfolio expansion continues, with good growth in strategic businesses Improved NII performance, indicating a favorable trend for 2H23 [email protected] 0800 286 8484 FAQ www.santander.com.br/faq • |||||| Results Presentation 2Q23 Earnings Release 2Q23 Cost of risk continues to advance with the quality of new vintages Portfolio dynamics with good growth potential over the next 12-18 months 33#34Santander Relações com Investidores (Brasil) Av. Presidente Juscelino Kubitschek, 2.235, 26º andar São Paulo | SP | Brasil | 04543-011 Telefone: 0800 286 8484 E-mails: [email protected] [email protected] Nosso propósito é contribuir para que as pessoas e os negócios prosperem. E acreditamos que tudo deve ser feito de um jeito: Simples | Pessoal | Justo リリリリ