#1■'synchrony Investor Presentation February 2023#2Disclaimers Cautionary Statement Regarding Forward-Looking Statements This presentation contains certain forward-looking statements as defined in Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, which are subject to the "safe harbor” created by those sections. Forward-looking statements may be identified by words such as "expects," "intends," "anticipates," "plans," "believes," "seeks," "targets," "outlook," "estimates," "will," "should," "may" or words of similar meaning, but these words are not the exclusive means of identifying forward-looking statements. Forward-looking statements are based on management's current expectations and assumptions, and are subject to inherent uncertainties, risks and changes in circumstances that are difficult to predict. As a result, actual results could differ materially from those indicated in these forward-looking statements. Factors that could cause actual results to differ materially include global political, economic, business, competitive, market, regulatory and other factors and risks, such as: the impact of macroeconomic conditions and whether industry trends we have identified develop as anticipated, including the future impacts of the novel coronavirus disease ("COVID-19") outbreak and measures taken in response thereto for which future developments are highly uncertain and difficult to predict; retaining existing partners and attracting new partners, concentration of our revenue in a small number of partners, and promotion and support of our products by our partners; cyber-attacks or other security breaches; disruptions in the operations of our and our outsourced partners' computer systems and data centers; the financial performance of our partners; the sufficiency of our allowance for credit losses and the accuracy of the assumptions or estimates used in preparing our financial statements, including those related to the CECL accounting guidance; higher borrowing costs and adverse financial market conditions impacting our funding and liquidity, and any reduction in our credit ratings; our ability to grow our deposits in the future; damage to our reputation; our ability to securitize our loan receivables, occurrence of an early amortization of our securitization facilities, loss of the right to service or subservice our securitized loan receivables, and lower payment rates on our securitized loan receivables; changes in market interest rates and the impact of any margin compression; effectiveness of our risk management processes and procedures, reliance on models which may be inaccurate or misinterpreted, our ability to manage our credit risk; our ability to offset increases in our costs in retailer share arrangements; competition in the consumer finance industry; our concentration in the U.S. consumer credit market; our ability to successfully develop and commercialize new or enhanced products and services; our ability to realize the value of acquisitions and strategic investments; reductions in interchange fees; fraudulent activity; failure of third-parties to provide various services that are important to our operations; international risks and compliance and regulatory risks and costs associated with international operations; alleged infringement of intellectual property rights of others and our ability to protect our intellectual property; litigation and regulatory actions; our ability to attract, retain and motivate key officers and employees; tax legislation initiatives or challenges to our tax positions and/or interpretations, and state sales tax rules and regulations; regulation, supervision, examination and enforcement of our business by governmental authorities, the impact of the Dodd-Frank Wall Street Reform and Consumer Protection Act (the "Dodd-Frank Act") and other legislative and regulatory developments and the impact of the Consumer Financial Protection Bureau's (the "CFPB") regulation of our business; impact of capital adequacy rules and liquidity requirements; restrictions that limit our ability to pay dividends and repurchase our common stock, and restrictions that limit the Bank's ability to pay dividends to us; regulations relating to privacy, information security and data protection; use of third-party vendors and ongoing third-party business relationships; and failure to comply with anti-money laundering and antiterrorism financing laws. For the reasons described above, we caution you against relying on any forward-looking statements, which should also be read in conjunction with the other cautionary statements that are included elsewhere in this presentation and in our public filings, including under the heading "Risk Factors Relating to Our Business" and "Risk Factors Relating to Regulation" in the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2022, as filed on February 9, 2023. You should not consider any list of such factors to be an exhaustive statement of all the risks, uncertainties, or potentially inaccurate assumptions that could cause our current expectations or beliefs to change. Further, any forward-looking statement speaks only as of the date on which it is made, and we undertake no obligation to update or revise any forward-looking statement to reflect events or circumstances after the date on which the statement is made or to reflect the occurrence of unanticipated events, except as otherwise may be required by law. Statistical and Other Data This presentation contains various statistical and other data relating to current and future market sizes and growth opportunities for Synchrony's business and the industries in which Synchrony operates. These data were sourced from third parties and also Synchrony internal analysis and involve a number of assumptions and estimates. Although we believe the information sourced from third parties to be reliable, we have not independently verified such information and cannot guarantee its accuracy or completeness. In addition, all reference to cardholders and applications are for consumer only. Non-GAAP Measures The information provided in this presentation includes measures which are not prepared in accordance with U.S. generally accepted accounting principles ("GAAP"). For a reconciliation of these non-GAAP measures to the most directly comparable GAAP measures, please see the appendix that follows. synchrony 2#3Differentiated Business Model... DEEP CONSUMER LENDING EXPERTISE $1.2T Purchase Volume since IPO 9K+ Consumer Attributes Used for Underwriting and Cyber Security $92B Loan Receivables synchrony PURCHASE VOLUME BY PLATFORM 29% DIGITAL 33% DIVERSIFIED & VALUE 27% HOME & AUTO 8% HEALTH & WELLNESS 3% LIFESTYLE BROAD REACH 460K+ Partner Locations 100Ms Customer Visits across our CareCredit, Home, Car Care and MySynchrony Networks 70M+ Active Accounts 235M+ Transactions per Month2 NON-DISCRETIONARY BALANCED PORTFOLIO OUT OF PARTNER SPEND Health & Pet 12% Auto & Gas 19% T&E 7% 11% Grocery 15% Bill Pay 6% Discount Stores 22% Clothing/ Other INNOVATION-DRIVEN EVOLUTION 46 U.S. Patents 200+ Agile Build Teams ~60% Digital Applications YEAR-END RECEIVABLES 8% Home Furnishings 26% NON-PRIME 33% PRIME 41% SUPER-PRIME 3#4* Driving Strong Financial Results BALANCED GROWTH SINCE YEAR OF IPO¹ AT STRONG RISK-ADJUSTED RETURNS 5% ANNUAL GROWTH IN LOAN RECEIVABLES 4% ANNUAL GROWTH IN NET INTEREST INCOME 10% 10% ANNUAL GROWTH IN AVERAGE RISK-ADJUSTED RETURN² DILUTED EARNINGS PER SHARE 80%+ ROBUST FUNDING, CAPITAL AND LIQUIDITY 12.8% CETI RATIO 22% DEPOSIT FUNDED (vs ~11% target) TIER 1 CAPITAL + CREDIT LOSS RESERVE RATIO* $22.24 TANGIBLE BOOK VALUE PER SHARE (+46% vs 2Q20**) Reflects the sum of our "Tier 1 Capital" and "Allowance for Credit Losses," divided by our "Total Risk-Weighted Assets". Tier 1 Capital and Risk-Weighted Assets are adjusted to reflect the fully phased-in impact of CECL. These adjusted metrics are non-GAAP measures, see non-GAAP reconciliation in appendix. synchrony ** Tangible book value (TBV) is a non-GAAP measure, also referred to as Tangible common equity (TCE); see non-GAAP reconciliation at the end of this presentation 4#5Diverse Suite of Digital Products and Experiences... ENGAGE Revolving PLCC DUAL CARD Seamless Customer Journey APPLY USE Multi-product Suite Installment Commercial Experience & Trust SERVICE Digital Bank "synchrony Growth Adjacencies HIGH YIELD SAVINGS PAY-IN-4 OR MONTHLY/ BNPL BUSINESS PET INSURANCE REVOLVING CREDIT CO-BRAND SECURED NETWORK SYNCHRONY MC SECURED Allegro A CreditⓇ INSTALLMENTS & LEASING synchrony INVOICE-BASED Customer Choice A Purchasing Power Pets Best" PET HEALTH INSURANCE SYNCHRONY NETWORKS CareCredit & MARKETPLACE CD IRA MONEY MARKET Frictionless, Digital CX HEALTH SYSTEMS Value Prop 5#6synchrony ... Addresses Broad Range of Consumers' Financing Needs INSTALLMENT ILLUSTRATIVE PRODUCT JOURNEY PLCC TRANSACTIONAL BUILDING CREDIT EXPANDED UTILITY ESTABLISHED CREDIT DUAL CARD TOP OF WALLET STRONG CREDIT • Pay-over-time flexibility • Closed-end, one-time loan • Revolving credit line • Partner rewards • Pay-over-time options • Brand affinity • Revolving credit line • • with broad utility Expanded rewards Pay-over-time options • Brand loyalty 6#7Efficient Partner Model Builds Broad Cardholder Base ... BROAD, MASS-MARKET REACH #1 in total cardholders¹ 1.7 cards per cardholder ~$220 PRODUCTS WITH WIDE APPEAL Loan Mix Shifting as Younger Borrowers Adopt Cards LOW COST, HIGH VALUE Partner Model Drives Efficient Cost to Acquire Millennials >4x 21% 27% and Gen Z Baby Boomers and Gen X 79% 73% >2x ~$18 average monthly spend² 2019 Today Accounts Across Broad Spectrum of Income Levels³ ~ $1,200 average balance² ~6.5 years average relationship "synchrony $100k+ $50 - $100k 28.2% 40.6% Median: $70k 31.3% <$50k Synchrony 4 Co-Brand 5 5 Industry ~$18 cost to acquire an account ~$350+ lifetime value of an account 7#8... Across Deep and Diversified Industry Platforms DIGITAL HEALTH & WELLNESS HOME & AUTO DIVERSIFIED & VALUE LIFESTYLE amazon Walgreens Pets Best PayPal PET HEALTH INSURANCE venmo ROOMS TO GO▸ DISCOUNT TIRE belk Fleet Farm TJX Kawasaki DICK'S SPORTING GOODS. Aspen Dental ASHLEY verizon sam's club <> qurate CareCredit LOWE'S JCPenney Sweetwater jtv jewelry love PANDORA RETAIL, INC. * synchrony Sample partners as of December 31, 2022. 8#9Drive Value by Deepening Customer Relationships PRODUCT UPGRADES Moving Customer from PLCC to Dual Card 98% increase in sales¹ 78% increase in balances¹ Higher Risk- Adjusted Returns per account/per month (12) (6) (3) 0 synchrony 3 6 UPGRADED CONTROL 9 12 15 18 21 Months (Pre)/Post-Upgrade ADDITIONAL PRODUCTS2 Per-Card Revenue³ Growth as Cardholders Add Additional Cards +36% +33% +29% +24% +18% +10% % increase per additional card vs. cardholders with a single card 2 3 4 5 6 # of Cards Held by Cardholder Revenue per card increases as cardholders add additional cards Customers with multiple products generate >2.5x revenue per year Average of 1.7 cards per cardholder 9#10Proprietary Data and Multidimensional Underwriting Enable Greater Predictive Precision for a Similar Level of Risk Synchrony Data • 100MM+ customers and billions of transactions Alternative Data • Utility and Telecom Data • Income Assets/Cash Flow • Payday Loan Credit Bureau Trended Data • . • Payment/Delinquency History Inquiries/Time on File Revolving Balances/Lines "synchrony ON DEMAND MORE DATA DO REAL-TIME CREDIT DECISIONING DEEPER INSIGHTS . Partner-Specific Data Customer engagement (e.g., frequency, spend) • SKU and category spend of basket Knowing who the customer is and why they are shopping enables us to make better credit and fraud decisions Biometric Data • Device identification and usage • Consumer browsing history Authentication . Billions of Synchrony data points Third-party customer data 10#11Constantly Innovating To Make Better Decisions and Enhance the Customer Experience (Illustrative Example) Synchrony Vintage Performance Outperforming the Industry INDUSTRY DATA¹ Bankcard's quarterly vintage performance for all risk tiers has tu deteriorated, with 2021 and 2020 originations above prior years Vintage Delinquency of Bankcard -Q3 2018 -Q3 2019 Q3 2020 Q3 2021 Synchrony develops a new proprietary acquisition model that outperforms a previous third-party solution, separating risk better. Synchrony has three options to deploy the new model: 1 Increase approval rate 75bps and hold losses flat 2 Hold approval flat and reduce losses by 40bps 3 Some combination of driving approval rate and loss benefit The decision is not a singular event; at any point we can move between the options above to optimize the outcome. synchrony % Dual Card Accounts 90+ DPD 2% % Accounts 90+ DPD Synchrony PRISM 6% 4% Q3 2017 12% 10% 8% 6% 4% 2% 0% 0 3 6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54 57 60 63 66 69 72 Months on Book 3Q 2018 3Q 2019 3Q 2020 30 2021 Deployment of tools determined by economic trends 0% 2 4 7 8 10 11 12 13 15 16 17 18 19 21 22 24 29 30 31 32 33 34 35 36 37 43 46 47 48 49 50 51 52 53 11#12■•Utilize Many Levers to Manage Risk and Optimize Outcomes I Synchrony PRISM Credit Levers Available to Manage Exposure PORTFOLIO COMPOSITION PORTFOLIO MANAGEMENT Вод Acquisitions • Proactive acquisition offers (prescreen and quick-screen) PLCC marginal cutoffs • Line assignment . Product Offerings Product mix between Dual Card, PLCC, Secured Card, Synchrony Installments, and Pay in 4 to modify exposure and utility Q Account Management • Proactive account upgrades ⚫ Delinquent and overlimit authorizations . • Credit line increases Credit line decreases Account closures Collections and Recovery • • O Collection segmentation Contact and collection strategies • Settlement offers • Charge-off placement strategies ⚫Debt sales vs. liquidation strategies "synchrony 12#13"synchrony Pre-GFC 100 75 50 25 2007 2008 2009 2010 2011 Card Peer Avg 2012 2013 SYF 2014 175 150 125 2015 2016 2017 2018 2019 2020 2021 2022 13 Deliver Consistent Loss Performance Over Time +30% Delinquency Indexed: Pre-GFC (1Q 2007)=1001 ✓ Less volatility through cycles ✓ PRISM tools enable approval of more borrowers for similar level of risk ✓ Underwrite to Risk-Adjusted Margins at a partnership level ✓ Aggregated portfolio delivers a 5.5%-6.0% net loss rate in a steady environment#14Digital Bank Serves as Funding Foundation STRONG RELATIONSHIPS STABLE FUNDING OVER TIME Optimized Deposit Base through Cycles OPPORTUNITY FOR GROWTH Award-winning online franchise Forbes ADVISOR BEST OF 2022 the ascent Reviewed 7/2021 A MOTLEY FOOL SERVICE nerdwallet. -BEST- BANKS 2022 >$50b digital, direct US bank $49 $54 $52 $50 $56 $42 $37 Бо ~$60k average balance per account 94% 94% 94% 94% 2.42% 94% Online Savings Account 2.00% 1.54% 1.59% 90% 91% 1.72% 1.54% 0.91% 5+ years average relationship ~40% have a SYF credit product 2016 2017 2018 2019 2020 2021 2022 Retail Deposits ($B) Customer Retention Cost of Total Interest-Bearing Deposits Stable Deposit Vintages 80%+ balances > 3 years Customer Satisfaction Industry-leading customer satisfaction scores Frictionless Digital banking customer experience synchrony Diversifying with younger, mass- market depositors through partnerships - Savings $410.23 Earning interest Add money Weekly $10 $50 $150 Other Fridays Put your savings to work Transfer money from your bank account or PayPal balance and earn interest on your savings. Plus, you can set up auto-save to make life easier. 14#15Optimize Balance Sheet for Resilient Funding through Cycles BALANCED FUNDING PROFILE STABLE ASSET MIX $106 $100 Unsecured 11% 11% 9% 7% Secured 12% 17% Average Interest-Earning Assets ($B) $84 85% 83% Loans as % of 82% Interest-Earning Assets 84% Deposits 77% 72% 2016 2019 2022 2016 2019 2022 Cost of Funds 1.8% 2.6% 1.9% synchrony 15#16Maintain Prudent Capital Position While Driving Value for Shareholders HIGH LOSS * ABSORPTION CAPACITY* CETI CAPITAL JOURNEY 27% (390) bps 18.0% 22% 20% 13% Reserves for Credit 5% 10% Losses Tier 1 Capital 15% 14% 12% synchrony 14.1% 12.8% 2014 2020 2022 2Q'16 (Post-IPO Peak) 2019 2022 ** GROWING TBV PER SHARE $22.24 $19.50 $15.34 6% CAGR 2016 2019 2022 Returned ~$17.9B of capital to shareholders since 2016 Reflects the sum of our "Tier 1 Capital" and "Allowance for Credit Losses," divided by our "Total Risk-Weighted Assets". Tier 1 Capital and Risk-Weighted Assets are adjusted to reflect the fully phased-in impact of CECL. These adjusted metrics are non-GAAP measures, see non-GAAP reconciliation in appendix. ** Tangible book value (TBV) is a non-GAAP measure, also referred to as Tangible common equity (TCE); see non-GAAP reconciliation at the end of this presentation 16#17Execute a Disciplined Capital Allocation Strategy Organic Growth Maintain and expand partner, merchant and provider relationships Strategic investments to deliver best-in-class customer experience Dividends Deliver consistent dividends over time and through economic cycles Common stock dividends of $3.2 billion since 2016 Share Repurchases Evaluate capital utilization of share repurchases vs. acquisitions Repurchased $14.6 billion of shares since 2016, reducing share count by over 40% Inorganic Growth Pets Best PET HEALTH INSURANCE Allegro A CreditⓇ synchrony 17#18Well Positioned to Deliver Sustainable Growth ... PURCHASE VOLUME $103B 2014 "synchrony 7% CAGR $180B EOP RECEIVABLES $61B $92B NET INTEREST INCOME $11B $16B 2022 2014 2022 2014 2022 5% CAGR 4% CAGR 18#1912% 10% 8% Financial Crisis 6% 4% 2% ... and Resilient Risk-Adjusted Returns through Evolving Environments CARD Act Took Effect Credit Normalization COVID-19 Pandemic -% 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 Prime and Super 63% 72% 72% 74% 74% 72% 78% 74% Prime/EOP1,2 RSA/Purchase Volume² 1.09% 1.83% 2.53% 2.41% 2.23% 2.58% 2.73% 2.40% LONG-TERM ~2.5+% ROA TARGETS: ~28+% ROTCE RAR* RSA/ALR² NCO/ALR² "synchrony *Risk-adjusted return (RAR) defined as net interest income minus retailer share agreements (RSA) and net charge offs (NCOs), divided by average loan receivables (ALR) 19#20Long-Term Financial Framework Should Deliver Double-Digit EPS Growth in a Normalized Operating Environment Sustainable Receivable Growth Resilient Risk- Adjusted Margin Retailer Share NIM ~16% 7-10% NCO ~5.5-6.0% + + Operate Capital Targets Agreements ~4.0-4.5% Return Profile Powered by Our Differentiated Business Model Efficiently ~32-33% ~11.0% CET1 ~2.5+ % ROA ~28+ % ROTCE synchrony 20#21APPENDIX ■'synchrony#2200 Home & Auto WELL-POSITIONED WITH AMPLE MARKET PENETRATION OPPORTUNITY Market Overview ~$2.3T Home & Auto ~$0.8T Home ~$1.5T Auto DEEP DOMAIN ENTERPRISE DRIVES VALUE ~120,000 LOCATIONS across broad merchant base 30+ year RELATIONSHIPS average length of relationship with top 20 partners ~57% OF STORE LOCATIONS of top 100 furniture retailers¹ B ~47% OF STORE LOCATIONS of top 100 tire retailers² ~60% REPEAT SALES reflecting strong value and customer loyalty NA ~2M NETWORK LOCATIONS participating locations for home and car care networks synchrony 22#23Market Overview Health & Wellness LEADING HEALTHCARE AND PET CARE FINANCING PROVIDER WITH SCALE AND EXPERTISE CORE DIFFERENTIATORS ARE HARD TO REPLICATE ~$430B Health OOP Expenditures ~$100B Pet Expenditures ~$200B Wellness Expenditures 11 11 ~260,000 PROVIDER LOCATIONS ~75% penetration in the Dentistry, Vet and Ophthalmology markets + >50 SPECIALTIES expanded into 33 new specialties since 2014 ~60% REPEAT SALES compared to ~47% in 2Q'14 >670,000 PETS IN FORCE up over 400% since acquisition of Pets Best 1 IN 10 AMERICANS have or have had a CareCredit card¹ 75 NET PROMOTER SCORE CareCredit earns the leading NPS score within credit card industry² synchrony 23#24Diversified & Value DELIVER OMNICHANNEL EXPERIENCES AND EVERYDAY VALUE ACROSS SCALED RETAIL PARTNERS Market Overview POWER COMPELLING OUTCOMES FOR OUR PARTNERS AND CUSTOMERS >$900B !! D&V Market ~$125B Current Partner Sales 00 20+ year RELATIONSHIPS average length of relationship ~65 million TRANSACTIONS per month, +16% in 2022 9+ year CARDHOLDER TENURE on average across Diversified & Value >50% WORLD SALES +500bps over last three years ~50% D&V CUSTOMERS² have 2+ Synchrony products б >20% DIGITAL SALES as a percent of total D&V purchase volume synchrony 24#2500 Lifestyle STRONG FOUNDATION, POSITIONED FOR GROWTH Market Overview BROAD PARTNER SPECTRUM ACROSS A DIVERSE SET OF INDUSTRIES ~$400B: Lifestyle Verticals Consumer Spending 5+ MAJOR CATEGORIES from apparel to powersports ~$15K / 65MO AVERAGE ORIGINATION for secured installment loans synchrony 00 30 MINUTES¹ seamless dealer onboarding process and best-in-class merchant service and solutions ~20,000 PARTNER/DEALER LOCATIONS² >2k added annually³ ~70% LIFESTYLE CUSTOMERS4 have 2+ Synchrony products 25#26Digital HIGHLY ENGAGED CUSTOMERS, DEEPLY INTEGRATED PRODUCTS AND PARTNERSHIPS Market Overview >$700B B Total Partner Opportunity ~21% E-Comm CAGR 2017-20211 00 DRIVING SEAMLESS ENGAGEMENT WITH DIGITAL-FIRST BRANDS DIVERSE DIGITAL COMMERCE BRANDS amazon Q HSN G PayPal Fanatics verizon 90+ MILLION USERS at each of top four programs² PRODUCTS & VAL PROPS SEAMLESSLY INTEGRATED ON PARTNER PLATFORMS >2 PRODUCTS PER CUSTOMER Extended Promotions & Partner-Based Virtual and Physical Wallets & Cards STRONG ENGAGEMENT 58 PURCHASES per active account per year ~5 YEARS AVERAGE TENURE among digital customers³ ~5 YEARS YOUNGER than average Synchrony consumer synchrony Rewards 26#27Footnotes All metrics are as of and for the period ending December 31, 2022 except where noted. Differentiated Business Model 1. As of December 2020. 2. As of June 2021. Driving Strong Financial Results 1. Reflects compound annual growth rates from 2014 to 2022; average risk-adjusted return reflects simple average of full-year results from 2014 to 2022. 2. Risk-adjusted return (RAR) defined as net interest income minus retailer share agreements (RSA) and net charge offs (NCOs), divided by average loan receivables (ALR). Efficient Partner Model Builds Broad Cardholder Base Among top U.S. consumer credit card issuers as of November 2022. Source: Argus, internal analysis. 1. 2. Among active accounts. 3. Self-reported income, August 2021 to July 2022. 4. Source: Internal analysis, 2021. Based on representative large retail partner. Cost to acquire excludes offer/reward costs. 5. Source: Argus, 2020. 6. Lifetime value representative of large retail partner account and is based on a vintage 10-year estimate of net finance charges + net late fees + interchange - loyalty costs - net losses. Source: Internal analysis, 2021. Drive Value by Deepening Customer Relationships 1. Estimated value based upon performance tracking from upgrade targeting campaigns utilizing Synchrony-built proprietary models. Source: Internal analysis, 2021. 2. Source: Internal analysis. 3. Per-card revenue reflects annual net finance charges and late fees. Proprietary Data and Multidimensional Underwriting 1. Includes active and inactive accounts as of June 30, 2021. Constantly Innovating to Make Better Decisions & Enhance the Customer Experience 1. Source: TransUnion, 90+ day delinquency rate by month. Deliver Consistent Loss Performance Over Time 1. "Card Peer Average" reflects average 30+ day delinquency rates at the following business units: Capital One Financial Corporation - Credit Card Business, Domestic Card; Discover Financial Services - Credit Card; Citigroup - Personal Banking & Wealth Management, U.S. Personal Banking, Branded Cards and Retail Services; JPMorgan Chase & Co - Consumer & Community Banking, Credit Card. Source: Company filings. "synchrony 27#28Footnotes Digital Bank Serves as Funding Foundation 1. Source: Internal analysis, October 2022. And Resilient Risk-Adjusted Returns through Cycles 1. 2. Classification of Prime & Super Prime refers to VantageScore credit scores of 651 or higher for 2019-2022, and FICO scores of 661 or higher for periods prior to 2019. RSA/ALR refers to Retail Share Arrangements as a percentage of Average Loan Receivables; NCO/ALR refers to Net Charge-Offs as a percentage of Average Loan Receivables; Prime & Super Prime/EOP refers to Prime & Super Prime loan receivables as a percentage of total Period-end Loan Receivables; RSA/Purchase Volume refers to Retailer Share Arrangements as a percentage of Purchase Volume. Appendix The "average length of our relationship" with respect to a specified group of partners or programs is measured on a weighted average basis by interest and fees on loans for the year ended December 31, 2022, for those partners or for all partners participating in a program, based on the date each partner relationship or program, as applicable, started. Home and Auto 1. Source: Furniture Today 2021 Top 100 (Released 5/23/2022). 2. Source: Modern Tire Dealer 100 Dealers (July 2022 Digital Edition). Health and Wellness 1. Source: Internal analysis, utilizing 2021 U.S. Census. 2. Source: Satmetrix 2021 Net Promoter Benchmark Study of U.S. Consumers, conducted January to March 2021. Diversified and Value 1. Source: Internal analysis, based on 2021 retail partner filings. 2. Consumer only. Lifestyle Reflects time between dealer accepting terms and being approved. 1. 2. Total partner/dealer locations as of June 2021. 3. Average dealer locations/storefronts added since January 2019, per year through June 30, 2021. Consumer only. 4. Digital Source: U.S. Census. 1. 2. Source: Partner public filings, 2021. 3. Consumer only. synchrony 28#29Non-GAAP Reconciliation The following table sets forth the components of our Tangible common equity and tangible common equity per share $ in millions, except per share statistics GAAP total equity Less: Preferred Stock Less: Goodwill Less: Intangible assets, net Tangible common equity At December 31, Total 2016 2019 2022 $14,196 $15,088 $12,873 (949) (734) (1,078) (1,105) (734) (712) (1,265) (1,287) $12,535 $12,011 $9,747 GAAP book value per share $17.37 $23.31 $27.70 Less: Goodwill (1.16) (1.75) (2.52) Less: Intangible assets, net (0.87) (2.06) (2.94) Tangible common equity per share $15.34 $19.50 $22.24 "synchrony 29#30Non-GAAP Reconciliation Continued The following table sets forth the components of our Tier 1 Capital + Reserves ratio for the periods indicated below. $ in millions At December 31, Total 2014 2020 2022 Tier 1 Capital $9,277 $ 13,525 $ 12,493 Less: CECL transition adjustment (2,686) (1,719) Tier 1 capital (CECL fully phased-in) $9,277 $ 10,839 $ 10,774 Add: Allowance for credit losses 3,236 10,265 9,527 Tier 1 capital (CECL fully phased-in) plus Reserves for credit losses $12,513 $ 21,104 $ 20,301 Risk-weighted assets $64,162 Less: CECL transition adjustment $ 80,561 $ 91,596 (2,477) (870) Risk-weighted assets (CECL fully phased-in) $64,162 $ 78,084 $ 90,726 "synchrony 30#31Non-GAAP Reconciliation Continued The following table sets forth a reconciliation between GAAP results and non-GAAP managed-basis results for 2009 $ in millions Net charge-offs as a % of average loan receivables, including held for sale: GAAP Securitization adjustments Managed basis Net interest income as a % of average loan receivables, including held for sale: GAAP Securitization adjustments Managed basis Year ended December 31, 2009 11.26 % (0.59) % 10.67 % 16.21 % 1.44 % 17.65 % Retailer share arrangements as a % of average loan receivables, including held for GAAP Securitization adjustments Managed basis Average loan receivables 3.40 % (1.80) % 1.60 % GAAP Securitization adjustments Managed basis End of period loans GAAP Securitization adjustments Managed basis "synchrony $23,485 23,181 $46,666 $22,912 23,964 $46,876 31