#1DHL LEJ-ST-0037 INVESTOR PRESENTATION INVESTOR RELATIONS March 2021 Deutsche Post DHL Group AAX DHL AAX 5406 DHL LEJ-HL-0033 4535CM AAX 45#2Content DPDHL Group Highlights Page 3 Strategy 2025 Page 15 Divisional Deep-Dives DHL Express (page 28), DHL Global Forwarding, Freight (page 34), DHL Supply Chain (page 41), DHL eCommerce Solutions (page 48), P&P Germany (page 54) DHL Financial Backup (nol) Page 60 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Deutsche Post DHL Group HE-2010DAE DHL 2#3Content DPDHL Group Highlights Page 3 Strategy 2025 Page 15 Divisional Deep-Dives DHL Express (page 28), DHL Global Forwarding, Freight (page 34), DHL Supply Chain (page 41), DHL eCommerce Solutions (page 48), P&P Germany (page 54) DHL Financial Backup (ool) Page 60 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Deutsche Post DHL Group HE-2010DAE DHL 3#4Deutsche Post DHL Group DML DHL DHL DHL DHL DHL DHL THE GLOBAL LOGISTICS POWERHOUSE- SERVING B2C/B2B TRADE IN 220+ COUNTRIES CONSISTENT & SUSTAINABLE STRATEGIC FOCUS LEADER IN E-COMMERCE LOGISTICS DIGITALIZING GLOBAL SUPPLY CHAINS ATTRACTIVE & RELIABLE DIVIDEND POLICY INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 CONNECTING PEOPLE. IMPROVING LIVES. 4#5GROUP REVENUE, FY 2020 €66,806m yoy: +€3,465m (+5.5%) Deutsche Post DHL Group Divisional revenue growth yoy in €m +2,034 +11.9% +786 +5.2% -7.4% +784 +19.4% +1,055 +6.9% DHL Express DHL Global Forwarding, Freight -996 DHL Supply Chain DHL eCommerce Solutions P&P Germany Organic Growth Group: +8.5% +15.6% +7.9% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 -1.8% +22.3% +6.9% 5#6GROUP EBIT, FY 2020 €4,847m yoy: +€719m (+17.4%) DHL Express 2,751 +34.9% 2019: €2,039m DHL Global Forwarding, Freight 590 +13.2% 2019: €521m DHL Supply Chain 426 -53.2% 2019: €911m Deutsche Post DHL Group in €m DHL eCommerce Solutions 158 >100% 2019: €-51m P&P Germany 1,592 +29.4% 2019: €1,230m Corp. Func./Cons. -670 -28.4% 2019: €-522m B2B decline outweighed by B2C acceleration. Global network constantly adapted to market circumstances to maintain high utilization and profitability EBIT includes €-33m special bonus DGF GP up yoy as strong GP/unit more than offset volume declines in AFR and OFR GP-EBIT conversion supported by strong cost focus. IT-roll-out successfully continued EBIT includes €-13m special bonus EBIT decline reflects 2019 China disposal and reduced customer activity - although recovering since end of Q2 EBIT includes €-62m asset impairment (Q2) and €-52m special bonus 2019 included €+275m net one-offs INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 First profit contribution higher than initially expected driven by stronger e-commerce growth EBIT includes €-30m asset impairment (Q2) and €-10m special bonus 2019 included €-80m restructuring charges EBIT increase mainly driven by e-commerce related parcel growth. Mail-to-parcel mix shift addressed by disciplined network, cost and yield measures EBIT includes €-51m special bonus StreetScooter FY 2020: €-318m. FY 2019: €-115m EBIT includes €-7m asset impairment (Q2), €-4m special bonus 6#7DPDHL Group: Strategy 2020 delivered Leading to better mix... Revenue, in €bn +21.7% 66.8 Deutsche Post DHL Group 54.9 11.8 19.1 DHL Express 15.9 14.8 DHL Global Forwarding, Freight (DGFF) DHL Supply Chain* (DSC) DHL eCommerce Solutions (DeCS) 12.5 14.2 4.8 16.5 15.3 Post & Parcel Germany t/o 5.9 t/o Parcel Germany t/o 3.7 Consistent growth in DHL Express core TDI product DGFF and DSC development reflects selective growth approach over the period as well as China and Williams Lea Tag disposals in DSC New division DeCS contributes €5bn in 2020 P&P Germany revenue up as Parcel growth offset mail decline FY 2013 FY 2020 *includes DSC China and Williams Lea Tag disposal INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 7#8DPDHL Group: Strategy 2020 delivered ... and higher profitability EBIT Margin, in % 9.2% 8.4% 5.2% 3.2% 3.1% FY 2013 Deutsche Post DHL Group 14.4% DHL Express Group margin up >200bps under Strategy 2020 ☐ 9.7% Post & Parcel Germany 7.3% GROUP 3.7% DGFF 3.4% DSC 3.3% DeCS Strong increase in DHL Express P&P Germany fully recovered DGFF started upward trend DSC impacted by 2020 circumstances Profitable DeCS contribution; division created in 2019 Further improvement embedded in 2021/23 guidance FY 2018 FY 2020 EBIT Margin: DSC adjusted for 2019 one-offs, DGFF for NFE write-down in 2015 Until 2017: P&P values include business activities which are now under DeCS INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 8#92020 summary: Operating EBIT growth of 34% -setting underlying base for 2021-23 growth guidance GROUP reported EBIT of €4,847 includes: €-99m asset impairments (Q2 2020) €-163m special bonus payment (Q3 2020) €-318m StreetScooter Underlying 2020 base Deutsche Post DHL Group 4,128 4,048 -80 +34% growth 5,427 -262 4,847 -318 FY 2019 Reported EBIT 2019 One-offs & 2019 excl. One-offs StreetScooter* & StreetScooter 2020 Operating Performance 2020 EBIT excl. One-offs & StreetScooter *2019 One-offs: €+426m DSC China disposal, €-151m DSC restructuring costs, €-80m DeCS restructuring costs, €-115m StreetScooter **2020 One-offs: €-163m special bonus payment (Q3); €-99m asset impairments triggered by lockdown (Q2) INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 2020 One-offs** 2020 StreetScooter FY 2020 Reported EBIT 9#10Introduction of 2021 and 2023 guidance Deutsche Post DHL Group in € bn EBIT Group 2021 Guidance Mid-term Guidance >5.6 2023 Group EBIT >6 DHL ~4.5 Free Cash Flow 7.5-8.5 2021-2023 cumulative P&P Germany ~1.6 Gross Capex (excl. leases) 9.5-10.5 Group Functions ~-0.4 2021-2023 cumulative Free Cash Flow ~2.3 Gross Capex ~3.4 (excl. leases) Tax Rate 26-28% Base assumptions: ■ B2C growth normalizing in course of 2021 ■ Continued and gradual B2B recovery globally INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 10#11Strong balance sheet and liquidity position 1.5x Net Debt/ EBITDA (Dec 31st, 2020) Leases 10,459 Related to multi- year commitment on operating assets 2,469 in €m Net Debt EBITDA Deutsche Post DHL Group LIQUIDITY No financial covenants on bonds and syndicated credit facility €4.5bn Cash & cash equivalents (Dec 31st, 2020) €2.0bn Syndicated credit facility runs until 2025 (undrawn) Maturity Profile, Senior Bonds Average time to maturity 5.4 years >€1.3bn Bilateral uncommitted credit lines (undrawn) Early redemption of 8,677 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 €750m bond due in April in January 2021 2021 750 2022 500 500 700 2023 2024 2025 о 2026 500 750 2027 500 750 750 New bonds issued on May 13th 2020 Coupons: 0.375% (6-year), 0.75% (9-year), 1% (12-year) 2028 2029 2030 о o 2031 11 2032 750 €m#12Sustainable improvement in cash generation puts us in position to balance growth investments and shareholder returns Deutsche Post DHL Group In m€ FCF Dividend payment New 2021/22 SBB 2016/17 Share Buyback 2,535 LLL First period of excess liquidity 1,422 FY 20 excess liquidity Long-standing Finance Policy provides definition of excess liquidity and clear principles on its usage ■ Strong 2020 FCF lead to significant excess liquidity generation in 2020 ■ In line with Finance Policy principles, new Share Buyback program announced on March 8th: ■ Size: up to €1bn ■ Schedule: 12 months ■ Start: March 2021 2010 2011 2012 2013 2014* 2015 2016* 2017* 2018 2019 2020 *2014: Adjusted for voluntary pension funding (€2bn) and non-recurring items; Adjusted for voluntary pension funding (2016: €1bn, 2017: €0.5bn) INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 12#13Shareholder return based on strong operating performance - Executing on our Finance Policy Proposed dividend increase to €1.35 for FY 2020, up 17% yoy 0.85€ 0.85 € 0.80 € 0.70 € 0.70 € 0.65 € 1.15 € 1.15 € 1.15 € 1.05 € 1.35 € 60% FINANCE POLICY Deutsche Post DHL Group Target/maintain rating BBB+ Dividend payout ratio to remain between 40-60% of net profit (continuity and Cash Flow performance considered) FY20 dividend proposal: €1.35; 49% pay-out 59% 58% 55% 55% 53% 49% 50% 52% 49% 46% 48% 40% 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Underlying Payout Ratio 1) Dividend payment of €1.7bn to DPDHL shareholders, subject to approval of AGM on May 6th 1) Adjusted for non-recurring items when applicable INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Excess liquidity will be used for share buybacks and/or extraordinary dividends €1bn share buyback program announced 13#14DPDHL GROUP IS A DIFFERENT, BETTER COMPANY THAN BEFORE STRATEGY 2015/2020 BETTER MIX, HIGHER DHL CONSISTENT, CONNECTING PEOPLE. IMPROVING LIVES. RETURNS, STRONGER CASH FLOW & BEST TEAM EVER SUSTAINABLE STRATEGIC AGENDA E ALONG ALL METRICS BN-PJ7831 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Deutsche Post DHL Group LEADING TO RECORD FINANCIALS AND SHAREHOLDER RETURNS DHL Exp 14#15Content (ool) DPDHL Group Highlights Page 3 Strategy 2025 Page 15 Divisional Deep-Dives DHL Express (page 28), DHL Global Forwarding, Freight (page 34), DHL Supply Chain (page 41), DHL eCommerce Solutions (page 48), P&P Germany (page 54) Financial Backup Page 60 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 DHL 10518 Deutsche Post DHL Group DOR LAY 1776 DHL KO KR BNL LEJ EJ RAN 15#16Deutsche Post DHL Group Strategy 2025 - Sustainability is integral along all dimensions Our purpose guides our efforts and sense of responsibility New your people Employer Investment от спос Know your numb Provider Our Purpose Connecting people, improving lives Our Vision We are THE logistics company for the world Our Values Respect & Results Our Mission Excellence. Simply delivered. Along the three bottom lines in a sustainable way Enabled by Common DNA Our values are in line with sustainable behavior We want to achieve our mission sustainably along the triple bottom line Our Business Unit focus Strengthening the profitable core Supported by Group functions Digitalization INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 We aim to create long-term value in our businesses by focusing on our profitable core 16#17Managing along integrated bottom lines since 2009 - Particularly important and successful in 2020 Deutsche Post DHL Group EMPLOYER OF CHOICE ■ Number of employees increased by +20k to ☐ 570k in 2020 Employee Opinion Survey (EOS) shows record employee engagement score SUSTAINABLE DEVELOPMENT ■ 37% improvement in Carbon Efficiency (2007 base year), up further 2 index points in 2020 Employer of Choice INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 of Choice Provider CONNECTING PEOPLE, IMPROVING LIVES Investment of Choice PROVIDER OF CHOICE Keeping our customers' supply chains running despite COVID-19 challenges ■ Net Promoter Scores (NPS) further increasing INVESTMENT OF CHOICE ■ Record Group EBIT and FCF ■ Dividend proposal of €1.35, new €1bn SBB announced 17#18Our Sustainability Roadmap Deutsche Post DHL Group Targets along 3 core commitments, aligned with incentivization Clean operations for climate protection CONNECTING PEOPLE, IMPROVING LIVES ■ Reduce emissions to <29m tonnes CO2e by 2030 (SBTI); no offsetting included ■ Supported by targets on sustainable fuel, electrification and carbon neutral design ■ Mission 2050: Zero emissions Great company to work for all ■ Consistent >80% score on Employee Engagement in Employee Opinion Survey ■ Reduce LTIFR to below 3.1 by 2025 ■ Increase share of women in management to 30% by 2025 Highly trusted company ■ ESG roadmap supported by stringent internal reporting, training measures and policies ■ External reporting in line with SASB and GRI core standards ■ 30% weight for ESG targets in board annual variable pay; to be proposed to 2021 AGM (May 6th) Pledge to invest 1% of our net profit each year into creating social impact, for example through our GO Programs GOGREEN GOTRADE INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 GOHELP GOTEACH 18#19Clean operations for climate protection All modes to contribute to targeted reduction of CO2 emissions - key contribution to be achieved on aviation emissions Science-based target for CO2 reduction: Reduce our emissions to under 29m tonnes CO₂e by 2030 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 DHL Deutsche Post DHL Group Target >30% sustainable aviation fuels blending by 2030 ■ Electrify 60% of our last-mile delivery vehicles by 2030 ■ Grow sustainable fuel share in line-haul to >30% DHL Offer green alternatives for all our core products/solutions Carbon neutral design to be used for all new owned buildings 19#20Great company to work for all Deutsche Post DHL Group RACKING SLIPS & TRIPS target Mon 20 PEDESTRIAN WALKWAY SAFETY Supl rehin sa WORKING AT HEIGHT SAFELY the presele Murter povest FETY FIRST FETY FIRST SAFETY H We take action to provide a safe, inclusive and engaging working environment for all our employees. Attract and retain best talent and reach a consistent >80% score on Employee Engagement in EOS Put safety first and reduce LTIFR (lost time injury frequency rate) to below 3.1 by 2025 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Policy management Develop, implement, review and adjust Awareness Training and communications Grievance mechanisms & remedies Implementation and tools Human Rights Due Diligence HUMANS. RIGHTS POLICY STATEMENT Risk assessment & mitigation On-site reviews Tracking & Reporting P Women at DGF Frauen4 DHL 4HER Being "best-in-class" in our industry when it comes to respect for Human Rights Increase share of women in management to 30% by 2025 20#21Highly trusted company OTA Deutsche Post DHL Group We take action to ensure trusted, transparent and compliant business practices every day, everywhere Train all employees in relevant management positions on the Group's compliance & data protection standards Ensure that our information security capability is positioned in the top quartile of our industry INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 ESG metrics fully integrated into governance and incentives Build sustainable and resilient supplier relations based on our Supplier Code of Conduct 21#22ESG targets fully integrated into new proposed management remuneration 2020 & 2021 12.5 25% other targets 20221) 30% ESG targets 10 10 12.5 Individual Targets 10 10 ■Employee Engagement 10 10 Free Cash Flow 10 2 EAC Divisional EAC Group 55 Criteria for Annual Variable Pay 75% financial targets Deutsche Post DHL Group Bonus payment schedule for annual bonus and deferral ■Environment Social ■Governance Free Cash Flow ■ 50% paid in current year if bonus criteria achieved ■ 50% payout of achieved bonus deferred by additional 2 years* EAC Divisional2) EAC Group 50 70% financial targets Criteria for Annual Variable Pay 1) Proposal to AGM 6 May 2021; 2) Divisional EAC: only applicable for Divisional CEOs INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 * Medium-term component will only be paid out if EAC target is reached during the sustainability phase; at least the cost of capital was covered 22#23Broad range of e-commerce offerings across the Group Domestic delivery Germany International P&P Germany >40% Parcel Market Share Deferred DHL eCommerce Solutions 12 Countries with own domestic parcel delivery, t/o 8 in Europe (UK, NL, BE, SE, PL, CZ, ES, PT) Focus Non-TDI cross-border delivery to/from and within Europe Cross-Border delivery Deutsche Post DHL Group Premium TDI DHL Express ~1m TDI shipments/Day ~5.9m Parcels per day (2020) >100k Parcel Business customers ~6,650 Parcel Lockers ~1.1bn parcels delivered in 2020 European destinations served through Parcel Connect platform - via own delivery and partners eFulfillment DHL Supply Chain ~50% Growth in eCommerce new business signings ~30k Employees active in eCommerce operations globally 45%+ Express B2C Share 220+ countries & territories served with pick- up and delivery ODD* B2C-adapted recipient tool * On-Demand-Delivery INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 23#24DIGITALIZATION @DPDHL GROUP As seen at IR Virtual Tutorial... DGF myDHLI DSC Accelerated Digitalization Assisted Picking Robots Goods-To-Person Robots myDHLi FOLLOW +SHARE Further ongoing initiatives Wrapping Robots Indoor Robotic Transport Inventory Mgmt. Robots Robotic Arms SmartOperations Wearable Devices Intelligent Process Automation Algorithmic Optimization Supporting Robots Asset Tracking and Monitoring Packstation expansion: 7000 by 2021 Postal mail notification - 111 PACKSTATION® Data Analytics Operational Volume Prediction Deutsche Post DHL Group Routing Optimization N Product Classification for Customs Staff Scheduling Geocoding Invoice Overdue Risk < 1 2 Parcel delivery: 15min notification & live tracking yne Verschoning i Brie der Cve and wedi veteran se wengine adas ven der Bentu V De Per Paul Panther Tucke 54321 Ghan INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 E-MAIL EINGANG PHL PAKETANKOMENGUNG IHR PAKET KOMMT HEUTE! ihr Paket wird heute zwischen 12:30 und 14:00 Uhr bei Ihnen eintreffen. Sie können Ihr Paket jetzt live verfolgen: LIVE-TRACKING DHL DHL LIVE-TRACKING 12345 Suche BURSCHRAKET Sandescen Mobile stamps PACKSET 24#25Deutsche Post DHL Group What does it take to deliver 10bn vaccine doses worldwide? Starting from Q4 2020 vaccines for emergency use are expected to be shipped around the globe; Emerging actors like governments and NGOs face similar challenges in orchestrating vaccine distribution as for PPE - yet the stakes are even higher. 10+ bn vaccines needed 7.8 bn global population 200,000 Movements by pallet shippers 四 DHL WHITE PAPER DELIVERING PANDEMIC RESILIENCE HOW TO SECURE STABLE SUPPLY CHAINS FOR VACCINES AND MEDICAL GOODS DURING THE COVID-19 CRISIS AND FUTURE HEALTH EMERGENCIES SEPTEMBER, 2020 15,000,000 Deliveries in cooling boxes ~70% immunization in population to achieve herd immunity 15,000 ~1.8 avg. doses/person needed for immunization Flights Source: World Bank; DHL; McKinsey INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Download the White Paper 25#26Vaccines' global supply chains show that globalization is part of the solution DHL has provided vaccines logistics in these countries... Deutsche Post DHL Group MEXICO COSTA RICA COLOMBIA CHILE NORWAY FINLAND SWEDEN LITHUANIA UK GERMANY BULGARIA BRAZIL RUSSIA CROATIA ITALY CHINA JAPAN ISRAEL OMAN SINGAPORE AUSTRALIA SOUTH AFRICA AND MANY MORE.... INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 EXTREM URGENT Airside Pharma Transport DRINKS EXTREMELY URGENT 26#27Content (ool) DPDHL Group Highlights Page 3 Strategy 2025 Page 14 Divisional Deep-Dives DHL Express (page 28), DHL Global Forwarding, Freight (page 34), DHL Supply Chain (page 41), DHL eCommerce Solutions (page 48), P&P Germany (page 54) Financial Backup Page 60 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Deutsche Post DHL Group 27#28DHL EXPRESS Global TDI market share (2016) Others: 11% UPS: 22% FedEx: 29% CHL Source: Market Intelligence 2017 on 2016 market data based on revenue, annual reports and desk research Profitable Core Time Definite International (TDI) service for premium, cross-border delivery of time-critical parcels and documents Revenue Mix, FY 2020 Time Definite International Day Definite International & Time Definite Domestic 10% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Air Capacity Sales and Others 14% DHL: 38% 76% 28#29Deutsche Post DHL DHL Express: 2020 key numbers and 2021 outlook Continued B2C growth, B2B recovering Group TDI Shipments/Day in thousands 1,100 +17.3% 1,290 1,009 +8.7% 1,097 Q4 2019 Q4 2020 FY 2019 FY 2020 EBIT in €m 2,039 EBIT Margin 2,751 14.4% 11.9% FY 2019 FY 2020 FY 2019 FY 2020 2021 topline drivers: ■ B2C volumes expected to continue to grow from higher 2020 base - growth rate expected to normalize in course of the year ■ B2B volume back to growth in Q4, expect gradual B2B recovery to continue in line with global trade/GDP trend INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 2021 Management focus & outlook: ■ Further gradual capacity extension to cater for expected continued growth ■ Yield increases and optimization based on well established mechanisms ☐ Expect Express to deliver EBIT growth on top of 2020 record results 29#30Express TDI volume growth, quarterly growth ranking Deutsche Post DHL Group AM MEA MEA AM EU EU AM MEA AM #1 EU AM AM EU EU MEA MEA MEA AM EU MEA EU MEA EU EU AM AM AP ... #2 AM EU EU AM MEA EU AM AM MEA MEA EU AM EU 23 P #3 AP AP MEA MEA AM AM EU EU EU AM AP AP AP ... AM AP AP AP R EU AP EU #4 MEA MEA AP AP AP AP AP AP AP AP AM MEA AM AP MEA MEA MEA MEA EU AP 763 820 880 770 825 890 863 978 904 964 908 1,044 949 1,027 962 1,100 955 1,025 1,114 1,290 Q4 yoy: +17% 10 Q2 Q3 Q4 | 10 2016 Q1 Q2 Q3 Q4 2017 4 10 FY 2016: +7.6% FY 2017: +9.9% Q2 Q3 Q4 Q1 Q2 Q3 Q4 2018 2019 FY 2018: +7.5% FY 2019: +5.7% 10 Q1 22 Q2 Q3 Q4 2020 FY 2020: +8.7% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 30 50#31Deutsche Post DHL Group E-commerce is a profitable growth driver for DHL Express [2 2013 2019 ☐ 2020 ] Network Characteristics Shipments per Day Weight per Shipment Revenue per Kilo B2C Characteristics Volume growth drives better utilization of existing network Lower weight per shipment Higher RpK related to lower WpS Profitability Impact B2C volume Share 10%+ 35%+ 45%+ First mile Hub sort Last Mile More pieces per stop at pickup Better utilization of existing infrastructure, with high degree Better utilization of existing capacity, with lower WPS being advantageous Optimize residential delivery via On Demand Delivery & Drop Off Locations and increased delivery density due to B2C Growth EBIT margin Airlift 9% 12% 14% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 31#32DHL Express: Deutsche Post DHL Group To serve our global network, we run more than just an airline Dedicated Air 15 partner airlines >280 aircrafts Purchase Air >2200 500 daily flights airports Dedicated Air: Snapshot of DHL network flights >300 commercial airlines Dedicated fleet (without feeders) 2010: ~150 planes 21 air hubs (3 global; 18 regional) 2020: >240 planes ANC YAM ORD Intercontinental Network EMA LHR LEJ BRU CON SVO KUA Regional Networks >50 Intercontinental ✈ ACC >230 Regional GUM ✈ INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 DRW SYD Owned Leased 32#33EXPRESS FINANCIAL OUTLOOK DH Continued growth of absolute EBIT Continued, but more incremental margin expansion CHL CH TDI Volume Growth Structural trend: +4% to +5%. Volatile in 2020. Expect growth rates to trend back to initial assumptions over time Ongoing Capex spend of €~1bn p.a. B777 Capex: €180m (2018); €1.1bn (2019), €321m (2020), <€400m (2021e), <€100m (2022e) INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 33#34DHL GLOBAL FORWARDING, FREIGHT Profitable Core International transportation of Air Freight, Ocean Freight and Road Freight including Customs Clearance and related value-added services like warehousing, cargo insurance, etc. Market Position (2020) Air Freight Ocean Freight Road Freight (EU) Revenue Mix, FY 2020 Air Freight Road Freight Ocean Freight INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Others 12% #1 #2 Leading position in a highly fragmented market PHL 22% 27% 39% 34#35DGFF: 2020 key numbers & 2021 outlook B2B volumes starting to recover Deutsche Post DHL Group All FY figures, yoy Air Freight (AFR) Volume -11.0% Gross Profit +17.2% Gross Profit/Unit +31.6% 2021 topline drivers: Ocean Freight (OFR) Volume -10.8% Gross Profit -1.5% Gross Profit/Unit +10.3% Expect gradual volume recovery to continue in line with broader global GDP trend Rebalancing of market capacities over time will eventually drive GP/unit towards normalization EBIT in €m EBIT Margin 590 3.7% 3.4% 521 FY 2019 FY 2020 2021 Management focus & outlook: FY 2019 FY 2020 ■ Use network strength to provide customers with capacity in tight AFR and OFR markets ■ Harvest efficiency gains for sustainable GP-EBIT conversion improvements as volumes recover Expect DGFF to deliver EBIT growth on top of 2020 record results INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 35 55#36Deutsche Post DHL Group DGFF - Emerging new rivals do not pose imminent risk of disruption Digital Capabilities Digital Forwarders Gaps to close • Back-end IT infrastructure • Own setup (physical) globally • Operational expertise • Global sales force . Carrier relationships Gaps to close . • Modern, fully-integrated IT infrastructure • Digital customer interaction tools INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Incumbents Global network ? 36#37The lifecycle of a shipment is a complex process and technology investments are key to success Deutsche Post DHL Group Goods to be shipped Billing ☐ ☑ & payments Quotation process Digital analytic tools Plan route & organize shipment Take control of goods from Customer Manage transport to port/airport Consolidation Create documents for export compliance & customs Lė.... Online Quotation Tools App-based tracking tools IT System Upgrades IT System Upgrades App-based tracking tools Transport to warehouse or final destination Manage documents for import compliance & customs process INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 App-based tracking tools IT System Upgrades Manage loading & export process Ensure goods are shipped Real-time tracking platform (()) Accept delivery at port/airport Ensure shipment stays on track Step in the lifecycle of a shipment System or technology support 37#38CargoWise1 Roll-out progressing very well Benefit realization started Deutsche Post DHL Group Ocean Freight Air Freight considered completed >80% completed Complete CargoWise1 roll-out by 2021 D INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 888 38#39Deutsche Post DHL Group With IRR & Digital Customer Interaction DGF is enhancing customer experience while increasing operational efficiency myDHLi 360° VISIBILITY External myDHLi SELECT YOUR SERVICE FOLLOW +SHARE QUOTE + BOOK COLLABORATION TRACK IT Renewal Roadmap (IRR): Our Digital Backbone established Internal CargoWise New TMS and user experience Feuer COD opt |dı. FULL ACCESS Details Documents Yancouver, CA Dry Vancouver Co or pr 252023 POP 33184 ckreint F 34-2010 Porn & Commmerdake 2 DOCUMENTS MANAGED BY CUSTOMER = OFFACE ORIO CUSTOME 01436 THE +12.5% -38.29% +44.6% -1945 -23.65% ANALYTICS Paperless forwarding Quotation tool Track + trace / shipment visibility Steering Logic ... and many more INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 39#4040 40 DGFF EBIT/GP Conversion improvement of 100-200 bps p.a. (with basis from 2018) Long-term target: 30% DGF conversion. 5-6% DGFF EBIT Margin Initial* market growth assumptions (2018-25): DHL Air Freight +1-3% FINANCIAL OUTLOOK 000 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Ocean Freight: +2-4% Road Freight: +3-4% Market significant down in 2020. Return to initial assumption depending on recovery shape beyond 2020. Capex: Flat/slightly increasing from FY 2020 levels (€104m) Complete Cargo Wisel roll-out by 2021. Ocean Freight considered completed. Air Freight >80% completed. *as introduced at Capital Markets Day in 2019#41DHL SUPPLY CHAIN Profitable Core Manage supply chains to reduce complexity for our customers. Our profitable core includes warehousing, transportation as well as key solutions like e-Commerce, Lead Logistics Partner (LLP), Service Logistics, packaging and real estate solutions INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Market Position (2019) Market share: Top 5 players in contract logistics XPO Logistics: 2.4% Kuehne + Nagel: 2.2% DHL: 5.9% CEVA: 1.7% Hitachi Transport System: 1.6% Source: company estimates; Transport Intelligence. Market share is presented on the basis of divisional revenue. Revenue Mix, FY 2020 Retail 28% Consumer 23% #NL Technology Auto-mobility Life Sciences & Healthcare Engineering & Manufacturing 13% 13% 10% 5% Others 8% 41 SAFETY#42DHL Supply Chain: 2020 key numbers and 2021 outlook Gradual recovery of B2B customer activities Deutsche Post DHL Group FY 2020 Revenue yoy by sector Organic revenue growth yoy EBIT in €m Technology 1% Q1 Q2 Q3 Q4 5% Life Sciences & -2% Healthcare Retail -7% Consumer -10% Engineering & -11% Manufacturing Auto-mobility -17% 2% -13% -2% 2021 topline drivers: ☐ Strong new business signings and gradual recovery of customer activities laying solid foundation for 2021 growth 636 426 FY 2019* FY 2020 EBIT Margin 4.7% 3.4% FY 2019* FY 2020 2021 Management focus & outlook: ■ Collaborative Robotics and Data Analytics at core of digital roadmap ☐ Expect DSC to show significant increase vs 2020 EBIT as global economic activity recovers ▪ Continued expansion of e-fulfillment capacities driven by customer requirements INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 *excl. DSC China disposal & 2019 restructuring 42#43DHL Supply Chain offering attractive strategic solutions across the whole supply chain DHL Supply Chain portfolio of key solutions ¹) FFFF Source Inbound Make Store & customize Deliver Хо Maintain & Return/ Recycle Lead Logistics Partner Transportation Solutions Service Logistics Inbound to Manufacturing B2B Warehousing Distribution eFulfillment & Omni-channel Returns Management Deutsche Post DHL Group our As the world's leading contract logistics provider we create competitive advantage for customers by delivering exceptional operational service as well as innovative and sustainable solutions across the supply chain. We leverage thorough depth of knowledge of market and its dynamics, with highest standards and with a benefit of unrivaled environmental and safety credentials, along with state-of-the-art technology and an attractive portfolio of solutions. Packaging Real Estate Solutions Further customer specific services on demand Over 502) Countries served 12.537€m Revenue in 2020 ~1,500 3) Locations ~15 MIO 3,4) Square meters INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 1) Not exhaustive 2) Countries with significant Supply Chain revenue; 3) Data correct at December 2020; 4) Incl. DHL owned and leased warehouse space only and not customer owned facilities operated by DHL; as of December 2020 43#44Offering globally consistent and innovative solutions to our customers through modular standardization Best in class solutions Flexibility to build end-to-end customized solutions at increased speed due to modular building blocks compromising solutions design, IT and Operations catering specific needs e.g. eCommerce Flexible automation solutions Focused deployment approach through Accelerated Digitalization Program and optimal orchestration of robotics and people resources through Robotics Hub. Deutsche Post DHL Group High project management standards Globally standard project management methodology ensuring smooth and fast setup of new operations Data analytics for operational improvements Data is being collected in a coherent way and decisions are made by artificial intelligence e.g. warehouse labor optimization Operations Management System First Choice Holistic approach to drive productivity and continuous improvement through processes, behaviors, infrastructure and tools including coaching and incentives. HL End-to-end visibility across the whole Supply Chain Globally consistent operating standards Minimum standards for key processes and tools e.g. for labor management and quality defined for all operations. Labor management Standards implemented incl. labor management tools, consistent introduction and training, allowing scaling in line with demand and labor sharing across operations. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Real time data based decision taking Standard reporting tools provide real time financial and operational insights for customers and operations enabling agility and decisions at the right level. 44#45DSC is uniquely positioned to cater for e-commerce growth Fully integrated end-to-end IT solution for e-Fulfillment End-to-end solution Sales channels Dedicated web shops B2B 1000 orders Market- places Integrator Customer Exp. (CX) API Fulfillment platform Al Smart inventory optimization Storage & inventory Transport & delivery WMS 1 WMS 1 BHL MySupplyChain DHL customer Innl DHL LINK view Distributed Order Mgmt. System WMS 2 SIM 1 Cust. WH Cust. store DHL LINK Carrier Integration Mgmt. System INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Returns mgmt. Deutsche Post DHL Group • • · eCommerce is a focus product for DSC with ~20% of its global staff already working in eFulfillment operations The 53% YoY growth in eCommerce new business in 2020 was an acceleration of the growth over past years due to the pandemic The growth is fueled by the priority areas that DSC is focusing on: Pure e-commerce for brand manufacturers Pure e-commerce retailers / etailers, marketplaces Omni-channel centralized and combined B2C/ B2B fulfillment Regional fulfillment networks across multi user locations 45#46DHL Supply Chain is leveraging digitalization across all operations to increase efficiency and customer value add Accelerated Digitalization and Data Analytics (as of 12/2020) 1,700+ 60% projects deployed of staff touched by AD 750+ Collaborative robots deployed Examples below: 800+ sites touched ACCELERATED DIGITALIZATION Deutsche Post DHL Group Business Model Digitalization DIGIHAULS DHL Indoor Robotic Transport Local Assisted Picking Robots* FX30C L 15.000+ smart wearable devices deployed 200+ analytics projects to optimize our operations Standard IT-Robotics integration layer DHL Robotics Hub allowing plug-and-play robotics deployment and orchestrating labor and robotics in most efficient way + • • UK's first and Europe's largest truly digital freight platform (DFP) DigiHaul matches customer demand for transport load and capacity through digital platform by artificial intelligence INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 46#47DSC FINANCIAL OUTLOOK EBIT margin at ~5% Capex outlook: Slightly increasing from FY 2020 levels (€351m) driven by new business wins and including investments in digitalization INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 SAFETY #NL 47#481,629 DHL ECOMMERCE SOLUTIONS Profitable Core Domestic last mile parcel delivery in selected countries outside of Germany (Europe, USA and selected Asian emerging markets). Non-TDI cross-border services primarily to/from and within Europe. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Revenue Mix, FY 2020, in €m Europe Americas Asia 593 THESE 2,618 48#49DeCS: 2020 key numbers and 2021 outlook Continued B2C growth Revenue growth, FY 2020 DeCS Netherlands >30% United States >40% EBIT in €m +19% (Q4: +34%) United Kingdom* >25% South East Asia >35% -51 158 FY 2019 FY 2020 Deutsche Post DHL Group EBIT Margin 3.3% -1.3% FY 2019 FY 2020 2021 topline drivers: ■ E-commerce volumes expected to continue to grow from higher 2020 base - growth rate expected to normalize in course of the year 2021 Management focus & outlook: ■ Further expand and optimize domestic and cross-border networks to maintain economies of scale from continued e-commerce growth " Disciplined yield management based on GRI and ship-to-profile mechanism *Parcel business only INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 " Expect DHL eCommerce Solutions to deliver EBIT growth on top of 2020 record results 49#50DHL eCommerce Solutions: Regions and service portfolio Deutsche Post DHL Group AMERICAS Nationwide domestic delivery in the United States Cross-border from US and Canada EUROPE Pan-European cross-border shipping via DHL Parcel Connect platform Domestic delivery in 8 countries: United Kingdom, Netherlands, Belgium, Poland, Spain, Portugal, Czech Republic, Sweden INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 ASIA PACIFIC Blue Dart in India: nationwide domestic courier delivery and integrated express parcel distribution Nationwide domestic and cross-border delivery in Thailand, Malaysia and Vietnam. Cross-border shipping from China, India, Australia and Singapore 50#51DHL eCommerce Solutions: Key stats at a glance Deutsche Post DHL Group >1.1 billion parcels delivered each year 35 Country Offices 22,500 2,400 Vehicles Facilities 45,000 Employees Data as of 31.12.2020 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 >70,000 Access Points 6 Dedicated Aircraft 51#52Deutsche Post DHL Group E-commerce: Profitable expansion into international parcel markets International Domestic and cross-border Parcel delivery - DHL eCommerce Solutions BUILD Before Strategy 2020 Hamburg Berlin Munich >>> in €bn Today 1.6 SCALE DHL eCommerce Solutions Revenue development¹) CONTRIBUTION Expectation (CMD 2017, p.22) ■ Strong revenue growth driven by e-commerce trend and portfolio expansion EBIT contribution by 2020 will also depend on trajectory of further portfolio expansion 4.8 ■ 2013 2014 2015 2016 2017 2018 2019 2020 1) Since 2019, international parcel operations are combined under the new eCommerce Solutions division. Prior to that, part of Pep division (DHL Parcel Europe + DHL eCommerce) INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 ◉ Positive but not yet significant EBIT contribution in 2020 2020 results: • DeCS EBIT: €158m (3.3% margin) • Expect further growth on this base 52#53DeCS FINANCIAL OUTLOOK DHL THE VBX 1380 DHL THE SE Positive EBIT contribution in 2020 (FY 2020: €158m) Mid-term: 5-10% sales growth with gradual margin expansion towards 5% long-term margin across all businesses Average Capex spend of ~€200m p.a. over 2019- 2022 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 53 55#54POST & PARCEL GERMANY Market Position (2020) ~63% Market share Mail Communication (business customers) >40% Market share Parcel Profitable Core Transporting, sorting and delivering of documents and goods-carrying shipments in Germany and export. Revenue Mix, FY 2020 Parcel Post INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 International & Others 15% 36% 49% 54 54#55Deutsche Post DHL Group P&P Germany: 2020 key numbers and 2021 outlook Parcel and Mail growth rates expected to normalize Mail Communication & Dialogue Marketing, yoy Volume -9.5% (FY) -7.1% (Q4) Revenue EBIT Parcel Germany, yoy in €m Volume +15.3% (FY) +23.3% (Q4) +21.9% (FY) +30.3% (Q4) Revenue -1.2% (FY) +1.3% (Q4) EBIT Margin 1,592 9.7% 8.0% 1,230 FY 2019 FY 2020 FY 2019 FY 2020 2021 topline drivers: ■ Continued Mail to Parcel mix shift - with Parcel growth rates to normalize in course of the year E-commerce driven Parcel volumes expected to continue to grow from higher 2020 base 2021 Management focus & outlook: ■ Business recovery fully accomplished, focus on margin stabilization through digitalization, network efficiency and yield measures to offset structural mix shift ■ 2021 Guidance: ~€1.6bn ☐ Ongoing yield measures for business customers in Parcel INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 55#56Deutsche Post DHL Group P&P Germany: Products and Pricing P&P revenue FY20: €16.5bn Mail Communication €5.5bn Dialogue Marketing €1.8bn International €2.4bn Other €0.8bn Parcel Germany €5.9bn Ex-ante products - private customers (€1.0bn) - business customers (€1.6bn) Partial services - business customers (€1.9bn) Other (€0.9bn) ¹) Addressed and undressed advertisement mailings, campaigns (both digital & physical) In- and outbound Germany shipments Press, pension services, retail Business customers Top accounts (~470 customers) Middle accounts (~20k customers) Small accounts (~85k customers) Private customers 1) e.g.: small items eCommerce, Philately, "Postzustellungsauftrag" INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Pricing Jul 2019: 10.6% increase for 2019-2021 period (incl. international) 2020: 3-4% through reduction of discounts Partially increased in 2020/2021 Partially increased in 2020/2021 Depends on the product category: Partially increased in 2020/2021 Partially increased in 2020/2021 Pricing varies by contracts. Stronger price increase than historically in 2020. Last increase: January 1st 2021. Listed prices in retail outlets and online 56 99#57Topline Germany: Standard letter stamp price development is based on regulated price cap Deutsche Post DHL Group Pricing headroom for basket of mail products No price increase headroom before 2011 +1.2% +2.8% +1.6% +1.0% +7.5% +10.6% under regulated Carried over price cap to 2013 German standard letter price, in € cents 58 55 55 55 55 60 60 62 42 70 10 70 80 80 70 80 60 NEXT REVIEW: Expected by end of 2021 for the period starting January 2022 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019* 2020 2021 Price cap regulation CPI-1.8% CPI -0.6% CPI -0.2% CPI + 5.8% CPI + 5.4% *implemented from July 1st 2019 onwards, taken into account in headroom calculation INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 57 40#58P&P Germany: Wage deals in Germany Wage increases for P&P Germany employees, yoy in % Deutsche Post DHL Group 4.0 3.1 2.6 2.0 1.7 3.0 3.0 2.1 0.0 0.0 0.0 0.0 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 One-time payment Flat €320 €400 €400 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 €250 2.0 2020 2021 2022 €300 Current agreement applies to ~140,000 Deutsche Post tariff employees. Contract period: Sep 1st 2020- Dec 31st 2022 58#59P&P GERMANY FINANCIAL OUTLOOK EBIT 2021 Guidance: ~€1.6bn Mid-term: Slow topline growth with stable EBIT margin INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Volume Capex: Structural trend: Mail: -2% to -3% p.a. Parcel: +5% to +7% p.a. Stronger Parcel growth and Mail decline seen in 2020. Expect growth rates to trend back to initial assumptions over time Flat/ slightly increasing from FY 2020 levels (€590m) Wage increase for tariff employees: 3% from Jan 1st 2021 and 2% from Jan 1st 2022. 59#60Content DPDHL Group Highlights Page 3 Strategy 2025 Page 15 Divisional Deep-Dives DHL Express (page 28), DHL Global Forwarding, Freight (page 34), DHL Supply Chain (page 41), DHL eCommerce Solutions (page 48), P&P Germany (page 54) Financial Backup (nol) Page 60 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 *** 版 Deutsche Post DHL Group Deutsche Post THE 50 60#61DPDHL Group at a glance GROUP DHL Express FY 2020 DHL Global Forwarding, Freight DHL Supply Chain DHL eCommerce Solutions Deutsche Post DHL Group P&P Germany Revenue €66,806m €19,135m €15,914m €12,537m €4,829m €16,455m EBIT €4,847m €2,751m €590m €426m €158m €1,592m EBIT Margin 7.3% 14.4% 3.7% 3.4% 3.3% 9.7% FTES* 502,207 99,365 42,376 159,152 Network business - asset intensive Brokerage - asset light Outsource - asset light *average for the year INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 29,819 158,889 Network business - asset intensive Network business - asset intensive 61#622020 Group P&L in €m FY 2019 FY 2020 VS. LY Revenue 63,341 66,806 +5.5% EBIT 4,128 4,847 +17.4% Financial result -654 -676 -3.4% Taxes -698 -995 -42.6% Consolidated net profit* 2,623 2,979 +13.6% EPS (in €) 2.13 2.41 +13.1% *after minority interest INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Deutsche Post DHL Group 62#632020 Cash Flow Statement in €m EBIT Depreciation/amortization FY 2019 FY 2020 4,128 4,847 3,684 3,830 Change in provisions -506 73 Income taxes paid -843 -754 Changes in working capital 4 -404 Other -418 107 vs. LY +17.4% +4.0% > 100% +10.6% >-100% > 100% Operating Cash Flow 6,049 7,699 +27.3% Net capex Net cash for leases Net M&A -3,474 -2,800 +19.4% -2,278 -2,261 +0.7% 680 -8 >-100% Net interest Free Cash Flow -110 -95 +13.6% 867 2,535 >100% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Deutsche Post DHL Group 63#64Cash Flow Outlook: Overview of major drivers Deutsche Post DHL Group 2020 2021e (in €m) (in €bn) 2023e (vs 2021) Main Drivers 2021-2023 EBIT 4,847 >5.6 Operating Cash Flow 7,699 8.0-8.5 . Free Cash Flow 2,535 ~2.3 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 . 2021 EBIT guidance: >€5.6bn • 2023 EBIT guidance: >€6bn . . Increase to be driven mainly by EBIT growth D&A, working capital and taxes paid expected to trend slightly up in line with business growth Provisions in line with historical trend, mainly <€-0.2bn for pension No unusual meaningful other cash-outs expected Capex guidance, 2021: ~€3.4bn (2020: €3.0bn); 2021-23 cum.: €9.5-10.5bn • FCF guidance, 2021: ~€2.3bn, 2021-23 cum.: €7.5-8.5bn 64#65Capex: Only moderate increase from 2020 levels planned to support higher volume base and expected growth, mainly in Parcel and Express Group gross capex, in €m 3,617 Deutsche Post DHL Group ~3,400 ~3,300 2,999 1,069 Group 981 2,548 2,018 2019 2020 2021 guidance Guidance Yearly average 2022-2023 DGFF DSC, DecS Corp Functions P&P, EXP Note: Capex expectation includes full gross capex spend related to 2018 & 2020 Boeing 777 orders INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 65 55#66Group ROCE trending further up: returns increasing on higher asset base Deutsche Post DHL Group Increasing returns under Strategy 2015/2020 - positive trend continued after lease accounting rebasement Group ROCE vs WACC 6.8% 2010 12.3% 11.6% 11.9% 11.1% 10.8% 2011 *2015 EBIT adjusted for NFE-write off 14.7% 14.1% Under IFRS16 as of FY18 12.4% 11.4% 9.0% 2012 2013 2014 2015* 2016 2017 2018 2019 2020 ROCE = EBIT (Total assets - current liabilities) INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 WACC (8.5%) 99 66#67Balance sheet continues to show healthy leverage ratios Deutsche Post DHL Group 47.9% Net Gearing 25.5% Equity Ratio 1.7x (2019) 1.5x(2020) Net Debt/EBITDA 55,307 Total Equity & Liabilities 12,928 Pension Provisions Other Provisions Current liabilities Non-current liabilities Equity 8,677 4,847 Net Debt EBITDA EBIT 31.12.2020 INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 9.9x Net Interest Cover All figures in €m, FY 2020 489 Net interest paid 67#68DPDHL Group Pensions - DB and DC plans in €m Defined Benefit Obligation 5,815 5,405 Deutsche Post DHL Group Defined Benefits Staff Costs* & Change in Provisions * Excluding one-offs Defined Contribution (Cash out staff costs in EBIT) Civil Servants in Germany Hourly workers & salaried employees* *mainly outside Germany 193 162 187 193 227 218 13,308 13,849 264 266 230 168 83 96 516 493 461 449 409 376 347 352 317 305 300 307 2015 2016 2017 2018 2019 2020 Sep 30th 2020 2015 2016 2017 2018 2019 2020 2015 2016 2017 2018 2019 2020 Plan Assets Dec 31st 2020 Net Pension Provision Current service costs Change in provisions Discount Rate (DBO) Sep 30th 2020 Dec 31st 2020 Germany 1.30% 0.80% UK 1.40% 1.20% INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Other Total 1.41% 1.35% 1.06% 0.95% 68#69Investor Relations Contact Deutsche Post DHL Group Martin Ziegenbalg Robert Schneider +49 228 182 63000 [email protected] +49 228 182 63201 [email protected] INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 Sebastian Slania +49 228 182 63203 [email protected] Agnes Putri +49 228 182 63207 [email protected] 69#70Disclaimer Deutsche Post DHL Group This presentation contains certain statements that are neither reported results nor other historical information. These forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those expressed in the forward-looking statements. Many of these risks and uncertainties relate to factors that are beyond Deutsche Post AG's ability to control or estimate precisely, such as future market and economic conditions, the behavior of other market participants, the ability to successfully integrate acquired businesses and achieve anticipated synergies and the actions of government regulators. Readers are cautioned not to place undue reliance on these forward-looking statements, which apply only as of the date of this presentation. Deutsche Post AG does not undertake any obligation to publicly release any revisions to these forward-looking statements to reflect events or circumstances after the date of this presentation. This presentation does not constitute an offer to sell or the solicitation of an offer to subscribe for or buy any security, nor shall there be any sale, issuance or transfer of the securities referred to in this presentation in any jurisdiction in contravention of applicable law. Copies of this presentation and any documentation relating to the Offer are not being, and must not be, directly or indirectly, mailed or otherwise forwarded, distributed or sent in or into or from Australia, Canada or Japan or any other jurisdiction where to do so would be unlawful. This document represents the Company's judgment as of date of this presentation. INVESTOR PRESENTATION | DEUTSCHE POST DHL GROUP | MARCH 2021 70 10