#1BANK OF GEORGIA GROUP PLC INVESTOR PRESENTATION 15 March 2024 4Q23 & FY23 Performance www.bankofgeorgiagroup.com#2Disclaimer - forward looking statements This presentation contains forward-looking statements, including, but not limited to, statements concerning expectations, projections, objectives, targets, goals, strategies, future events, future revenues or performance, capital expenditures, financing needs, plans or intentions relating to acquisitions, competitive strengths and weaknesses, plans or goals relating to financial position and future operations and development. Although Bank of Georgia Group PLC believes that the expectations and opinions reflected in such forward-looking statements are reasonable, no assurance can be given that such expectations and opinions will prove to have been correct. By their nature, these forward-looking statements are subject to a number of known and unknown risks, uncertainties and contingencies, and actual results and events could differ materially from those currently being anticipated as reflected in such statements. Important factors that could cause actual results to differ materially from those expressed or implied in forward-looking statements, certain of which are beyond our control, include, among other things: macro risk, including domestic instability; geopolitical risk; credit risk; liquidity and funding risk; capital risk; market risk; regulatory and legal risk; conduct risk; financial crime risk; information security and data protection risks; operational risk; human capital risk; model risk; strategic risk; reputational risk; climate-related risk; and other key factors that could adversely affect our business and financial performance, as indicated elsewhere in this document and in past and future filings and reports of the Group, including the 'Principal risks and uncertainties' included in Bank of Georgia Group PLC's Annual Report and Accounts 2022 and in the 2Q23 & 1H23 Results Report. No part of this document constitutes, or shall be taken to constitute, an invitation or inducement to invest in Bank of Georgia Group PLC or any other entity within the Group, and must not be relied upon in any way in connection with any investment decision. Bank of Georgia Group PLC and other entities within the Group undertake no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise, except to the extent legally required. Nothing in this document should be construed as a profit forecast. 2#3The Group delivered a strong performance in 4Q23 and FY23 Highlights of the quarter Profit GEL 329m ROE 26.7% C/I 34.3% up 0.8% y-o-y Highlights of the year Profit GEL 1,375m ROE 29.9% C/I 29.8% up 21.4% y-o-y December 2023 NPS 59 MAU 1.4m up 21.0% y-o-y Due to the settlement of a legacy claim, the fair value revaluation of the receivable resulted in a one-off other income of GEL 1.5 million posted in 4Q23 and one-off other income of GEL 22.6 for FY23. Net other income has been adjusted for these one-offs. Due to the settlement of the same legacy claim, 4Q22 and FY22 net other income was adjusted for a one-off GEL 391.1 million. 4Q22 and FY22 income tax expense was also adjusted for a one-off GEL 79.3 income tax expense due to an amendment to the corporate taxation model in Georgia. As a result, profit, ROAA and ROAE were adjusted for both one-off other income and one-off income tax expense where applicable and Cost:income ratios were adjusted for one-off other income where applicable. 3#4Contents MACROECONOMIC HIGHLIGHTS | GROUP OVERVIEW AND STRATEGY | 4Q23 AND FY23 RESULTS | APPENDICIES 4#518.0% Robust economic growth persisted in 2023 as slowing external demand was substituted by stronger domestic spending Real GDP y-o-y growth 2011-2022 average 2021 1 2 2022 2023 2024F 2025F 5.2% 10.6% 11.0% 7.5% 6.0% 5.5% 14.6% 11.6% 11.0% 10.5% 9.7% 9.3% 10.6% 2.6% 8.3% 7.3% 7.5% 7.7% 8.8% 8.3% 8.4% 5.8% 6.2% 7.2% Jan-22 Feb-22 Mar-22 Apr-22 May-22 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 7.0% 5.8% 5.5% 5.1% Feb-23 Mar-23 Apr-23 Key growth drivers in 2023: Robust domestic demand driven by strong investment and consumption spending Increased activity in the trade, IT, construction, transport, and education sectors Solid inflows from tourism and exports: Tourism revenues up by 17.3% y-o-y Export of goods increased by 9.1% y-o-y 5.9% Growth outlook for 2024: Real GDP growth is expected at 6.0% in 2024 driven by strong consumption and investment expenditure along with resilient external demand Sustained geopolitical instability in the region and tight global financial conditions pose downside risks to the outlook Increased fiscal space and replenished international reserves cushion the economy from possible shocks down the road May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Source: Geostat, Galt & Taggart Note: In February 2024, Geostat revised the historical series of GDP in line with the recommendations from international organisations such as the IMF and Eurostat. 5#6Solid external sector inflows in 2023 despite recent slowdown from the previous year's high base Export of goods Export of goods, US$ bn -% change y-o-y Import of goods Import of goods, US$ bn -% change y-o-y 2.0 1.6 1.2 0.8 1.50 50% 5.0 1.55 1.49 40% 4.0 30% 3.0 20% 2.0 3.98 50% 4.11 3.88 40% 30% 20% 0.4 10% 1.0 10% 0.0 0% 0.0 0% -0.3% -2.7% -0.4 -10% -1.0 -10% 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 Remittances Tourism inflows Remittances inflow, US$ bn -% change y-o-y Tourism revenues, US$ bn 1.8 150% --Tourism revenues, % of 2019 level 1.4 1.0 0.6 0.2 MNI 1.56 125% 2.0 - Overnight trips, % of 2019 level 100% 1.6 75% 50% 1.2 150% 127% 120% 93.0% 90% 25% 0.87 0.88 0.8 60% 0% -0.2 0.4 30% -43.3% -25% 1.00 1.45 0.87 -0.6 -50% 0.0 0% 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 1Q21 2Q21 3Q21 4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 6 Source: Geostat, NBG#7Steady improvements in the inflation outlook enabling the central bank to continue cutting interest rate Inflation and monetary policy rate -Monetary policy rate Annual CPI inflation -Inflation target 16% 16% Annual 14% 5-year average Jan-24 Feb-24 14% Headline CPI 6.8% 0.0% 0.3% 12% 12% Core CPI 4.7% 1.2% 2.4% 10% 10% 8% 6% 4% 2% 0% -2% Mar-14 Jul-14 Nov-14 Mar-15 Jul-15 Nov-15 Mar-16 Jul-16 Nov-16 Mar-17 Jul-17 Nov-17 Mar-18 Jul-18 Nov-18 Mar-19 Jul-19 Source: Geostat, NBG Nov-19 Mar-20 Jul-20 Nov-20 Mar-21 Jul-21 Nov-21 Mar-22 Jul-22 Nov-22 Mar-23 Jul-23 Nov-23 Mar-24 8% 8.25% 6% 4% 2% 0% -2% Inflation is expected to remain low amid and decreasing domestic price pressures falling import prices The National Bank of Georgia cut the policy rate by 0.75 percentage points on 13 March 2024, thereby reducing the refinancing rate to 8.25% Additional interest rate cuts are expected in 2024 amid improved inflation outlook 7#8Jan-14 Apr-14 Jul-14 Oct-14 Jan-15 Apr-15 Jul-15 Oct-15 Jan-16 4.8% 2.4% 1.6% 1.5% GEL supported by sustained FX inflows Currency movements vs. US$, 12/31/2022 - 2/29/2024 -0.2% -2.4% -3.5% -11.2% -23.6% -29.7% -66.7% GBP KZT GEL EUR AZN AMD UAH UZS RUB BYN TRY GEL real effective exchange rate 140 140 REER (Jan 2014 = 100) 130 REER 3-year moving average 130 120 120 110 110 100 100 90 90 80 80 Apr-16 Jul-16 Oct-16 Jan-17 Apr-17 Jul-17 Oct-17 Jan-18 Source: NBG Note: +/- means appreciation/depreciation of the corresponding currencies. Apr-18 Jul-18 Oct-18 Jan-19 Apr-19 Jul-19 Oct-19 Jan-20 Apr-20 Jul-20 Oct-20 Jan-21 Apr-21 Jul-21 Oct-21 Jan-22 Apr-22 Jul-22 Oct-22 Jan-23 Apr-23 Jul-23 Oct-23 Jan-24 Despite some interim volatility, GEL remained broadly unchanged against USD in 2023, after a 12.5% appreciation in 2022 In the medium term, GEL is expected to remain stable backed by resilient external inflows and a positive growth outlook Previous real appreciation versus trading partners started to reverse due to lower inflation in Georgia 8#9Adequately high international reserves cushion the economy against external shocks Gross reserves increased by US$102 m in 2023, while net reserved were up US$ 623 m I Gross international reserves, USD bn • Net international reserves, USD bn -3 months of goods and services imports* In 4Q23, the NBG discontinued hard currency purchases as FX inflows slowed ■Central bank's interventions, net purchase in US$ m 5.0 5.1 4.9 4.3 3.9 3.5 3.3 3.0 2.8 2.5 I ● 5 1.6 1.5 - 5.3 I 5.0 2.9 2.8 2.7 2.4 2.2 1.6 1.7 1.8 1.7 1.6 2015 2016 2017 2018 2019 2020 2021 2022 1Q23 2Q23 3Q23 4Q23 Source: NBG, BOG *Gross reserves are considered adequate when their amount exceeds the 3-month import bill. 243 Net FX purchases by 2020 2021 2022 2023 NBG, US$ m -916 -355 565 1,279 06 135 1Q15 -160 2Q15 -40 ■ 3Q15 -27■ 4Q15 09- 1Q16 -45 2Q16 3Q16 09- 4Q16 -140 1Q17 2Q17 3Q17 ■40 4Q17 О 1Q18 O 2Q18 3Q18 4Q18 1Q19 2Q19 3Q19 4Q19 -73 -201 ■ 30 1Q20 2Q20 -100 -121 3Q20 -265 4Q20 -430 1Q21 -164 2Q21 -93 3Q21 776- 4Q21 | 77- 1Q22 -26■ Source: NBG 89 ☐ 232 301 461 598 332 -111#10Healthy banking sector, with dollarisation down to historically low levels Bank loan book growth vs. nominal GDP growth Loan and deposit dollarisation Nominal GDP growth, y-o-y Bank credit growth, y-o-y 75% Bank credit growth in constant currency terms, y-o-y 45% 70% 40% 65% 35% 60% 30% 25% 55% 20% 17.6% 50% 17.1% 15% 45% 10% 7.5% 5% 40% 0% 35% -5% -10% 30% 2Q14 4Q14 2Q15 4Q15 2Q16 4Q16 2Q17 4Q17 2Q18 4Q18 2Q19 4Q19 2Q20 4Q20 4Q20 2Q21 4Q21 לאלו 2Q22 4Q22 2Q23 4Q23 Source: NBG, Geostat, BOG Note: In February 2024, Geostat revised the historical series of GDP in line with the recommendations from international organisations such as the IMF and Eurostat. Source: NBG 1Q14 3Q14 Bank loan dollarisation Bank deposit dollarisation 1Q15 3Q15 1Q16 3Q16 1Q17 3Q17 2017 1Q18 3Q18 1Q19 3Q19 1Q20 3Q20 1Q21 3Q21 1Q22 3Q22 1Q23 Non-performing bank loans to total gross loans in selected countries, Sep-2023 Lithuania Estonia Czech Rep. Türkiye 0.5% 1.0% 1.2% 1.4% Slovenia 1.5% Latvia 1.5% Georgia 1.6% Slovakia 2.0% Poland 2.4% Azerbaijan 2.5% Armenia 2.5% Romania 2.6% North Macedonia 2.7% 50.7% Hungary 3.4% Uzbekistan 3.7% 45.2% Bosnia & Herz. Bulgaria 3.8% 4.1% Croatia 4.1% Belarus 5.3% Russia 5.3% Montenegro Cyprus Moldova Greece 5.9% 6.6% 6.7% 7.5% 3Q23 Source: IMF 10#11Household loans to GDP ■Legal entity loans to GDP In 2023, private debt-to-GDP picked up gradually amid healthy lending growth, while public debt-to-GDP decreased further Banking sector loans to households and legal entities as % of GDP Public debt as % of GDP Source: NBG, Geostat, BOG Note: In February 2024, Geostat revised the historical series of GDP in line with the recommendations from international organisations such as the IMF and Eurostat. 2020 The previous decreases in private debt-to-GDP ratio have created room for healthy credit expansion 64.2% 76.8% 71.0% 65.6% 61.5% 58.6% 53.9% 51.7% 38.7% 46.4% 36.4% 40.1% 33.0% 34.8% 33.3% 35.1% 32.2% 27.5% 28.8% 30.4% 26.5% 29.5% 36.7% 40.3% 39.4% 38.9% 40.4% 60.2% 49.7% 39.5% 39.1% 22.8% 31.9% 19.5% 28.3% 28.8% 29.5% 31.0% 47.6% 16.3% 10.7% 12.2% 13.1% 39.9% 38.0% 30.3% 33.3% 32.4% 31.6% 32.0% 29.6% 28.5% 16.7% 16.7% 17.3% 18.8% 20.6% 23.5% 25.2% 24.4% 26.4% 31.2% 34.5% 26.7% 28.2% 30.9% 23.7% 24.3% 24.8% 24.9% 5.2% 2010 2011 2012 2013 I Domestic public debt to GDP External public debt to GDP 4.6% 4.5% 4.7% 6.1% 6.4% 7.0% 7.0% 7.3% 2014 Source: MOF Note: Estimates as of 2024 budget law. 2015 2016 2017 Given the reduced public debt-to-GDP international reserves, the Georgian positioned to withstand possible shocks 2018 2019 12.6% 8.4% 2020 2021 and increased economy is well- 11 9.7% 9.9% 10.6% 2022 2023E#12Contents MACROECONOMIC HIGHLIGHTS | GROUP OVERVIEW AND STRATEGY 4Q23 AND FY23 RESULTS | APPENDICIES 12#13Who we are A FTSE-250 company with a diversified institutional investor base. Retail digital banking leader in Georgia Top of mind and the most trusted bank in Georgia Consistently delivering high profitability Corporate and Investment Banking Net loans: GEL 6.5bn MAU: 4K 33% 44% 23% SME Banking Net loans: GEL 4.6bn MAU: 94K Retail Banking Net loans: GEL 8.5bn MAU: 1,809K Highest standards of corporate governance and a strong focus on ESG Figures are given for JSC Bank of Georgia (standalone), which constituted 96.5% of net loans of Bank of Georgia Group PLC as at 31 December 2023 13#14What we focus on Our strategic priorities Mobile Payments Loyalty Relevant in customers' daily lives Increasing customer Growing payments Excellent customer engagement business experience Our enablers Customer-centricity Data and AI People and culture Brand strength Key medium-term targets c.10% Loan book growth 20%+ ROAE Effective risk management 30-50% Dividend and share buyback payout ratio 14#15Track record of growth and strong performance 37 32 58 59 55 1,375 1,357 45 46 853 699 727 514 519 295 1,132 1,121 2019 2020 2021 2022 2023 Profit (GEL millions) Digital MAU (thousands) NPS 26.1% 13.0% 32.4% 29.9% 25.8% 2019 2020 2021 2022 2023 27.0% ROAE 20%+ 20.0% 18.9% 19.8% 22.0% 19.6% 12.9% Loan book YoY growth 13.9% c.10% 10.2% 4.3% 2019 2020 2021 2022 2023 Nominal Constant currency basis 2019 ROAE and profit were adjusted for GEL 14.2m (net of income tax) termination costs of a former CEO and executive management. 2022 ROAE and profit were adjusted for a one-off GEL 391.1m other income related to the settlement of a legacy claim, and a one-off GEL 79.3m income tax expense due to an amendment to the corporate taxation model in Georgia applicable to financial institutions. 2023 ROAE and profit were adjusted for a one-off GEL 22.6 million other income related to the fair value revaluation of the receivable due to the settlement of a legacy claim. 15#16Returning capital to shareholders Capital distribution GEL millions Number of shares outstanding (period-end)** millions PAYOUT RATIO:* 36% 33% 34% 32% 30% 30% 35% 37% 37% 49.2 49.2 535 2.0 1.6 49.2 2.3 47.5 45.8 514 2.5 2.2 188 162 257 73 122 124 72 80 98 102 No dividend paid due to Covid-19 pandemic 347 352 This includes a final dividend of GEL 4.94 per share that the Board intends to recommend at the 2024 AGM 47.2 47.5 46.9 45.0 43.6 184 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 Dec-19 Dec-20 Dec-21 Dec-22 Dec-23 Dividend for the year ■Share buyback Ordinary shares outstanding Treasury shares outstanding In August 2023, the Board announced a further share buyback and cancellation programme ("Buyback Programme") totalling GEL 62 million. The total number of shares cancelled since the launch of the Buyback Programme in August 2023 is 205,621 at a cost of GEL 23.9 million. Currently, the total number of shares in issue is 45,709,102 The Board intends to recommend, at the 2024 Annual General Meeting, a final dividend for 2023 of GEL 4.94 per share, making a total dividend for 2023 of GEL 8.00 per share. This is a 5% increase on the dividend for 2022 - a year boosted by significant one-offs and FX income which broadly normalised in 2023 The Board has also approved an extension of the buyback and cancellation programme by an additional GEL 100 million *For the purpose of total payout ratio calculation, total buyback amount is divided by outstanding shares before the beginning of the respective programme. **Treasury shares are provided per IFRS and mainly include shares held by Executive and Employee trusts. 16#17Our retail customers have become more digital and engaged Figures given for JSC Bank of Georgia standalone Monthly active users (Retail) thousands Digital engagement of active customers 75.0% 1,809 1,632 1,671 1,698 1,739 71.9% 72.6% +10.8% y-o-y 70.3% 68.7% 1,357 1,121 1,174 1,221 1,263 +21.0% y-o-y 50.9% 47.6% 46.9% 47.7% 46.8% 691 533 551 582 592 +29.5% y-o-y Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 MAU Digital MAU Digital DAU Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Digital MAU/MAU Digital DAU/Digital MAU 17#18• • • Developing our financial super app to fulfill a variety of customer needs . Credit End-to-end online consumer lending Pre-approved credit limits Fully online credit card Savings End-to-end online deposit activation Activation of "piggy bank" Investments Opening investment account • Managing investment portfolio . Insurance marketplace Motor Third Party Liability insurance (MTPL) • Travel insurance 9:41 Home ჩართე დაზღვევა MOXY Tbilisi-n Total Available Amount 1,788.05 numan ma ill a შეუკვეთე ბარათი Account 405.00 PLUS PLUS Points 147,650 367.65 C Olsasan PRODUCTS FOR YOU Home Porducts Lifestyle • Offers from partner merchants • Buy now, pay later • Gift cards . Daily banking Transactions Payments • Play store 4.8/5 • Loyalty • A VISA App store 4.7/5 . Subscriptions Remittances PLUS Customer Satisfaction Score 92% in 4Q23 • Chat and chat-bot support (89% in 4Q22) • x • Automatic payments & transfers Digital debit card and debit card ordering Instant P2P payments to other banks 品 Offers Hub The Best in Consumer Digital Lending and Best in Bill Payment & Presentment 2023 by Global Finance (Global winner) . Personal finance management Daily spend view and personal budget management 18#19sCoolApp | the first financial mobile application for juniors Monthly active digital users thousands 33 45 +170.3% 42 62 70 +27.9% CHECK BALANCE 1 | მე 90 STORIES & EXCLUSIVE Dec-22 Mar-23 June-23 Sep-23 Dec-23 OFFERS ი ბალანსი 24.00 MONEY REQUEST / BILL SPLIT · გაყოფა გრილი გადახდა 100% ბილურზე არიცხვა თანხის მოთხოვნა თანხის გადარიცხვა ჩემი ბარათ ითხოვ 32.00 Figures given for JSC Bank of Georgia standalone + მიაწერე კომენტარი PIGGYBANK სკეიტბორდი ყურსასმენი სპეციალური კინოთეატრ პოპკორნი 49.51 50% ქეშბექი ფასი საჩუქრად FINANCIAL LITERACY MINI- ARTICLES ჩემი ყულაბა. 48.20 ისტორია 27 ოქტომბერი, 2022- შეთავაზებები HyForfaD GAMIFICATION NEW 24.00 ლ შე *გთან. ორდავა იავა გაყოფა (: 32.00 9:41 ფონის შეცვლა FINANCIAL TRACKER ჩემი ბალანსი 24.00 მობილურზე თანხის თანხის ჩუში ჩარიცხვა მოთხოვნა გადარიცხვა ბარათი CARD DETAILS & TRANSACTIONS 8.00 C 8.00 ... SOUNDS, HAPTICS & ANIMATIONS ელისი ილი მუსიკა კალათბურთი ფონის დაყენე მე ვაჩ სასანთPoem NEW SKIN 19#20Focusing on increasing product sales in retail digital channels Figures given for JSC Bank of Georgia standalone Number of transactions* Share of digital channel transactions Products sales in digital channels** millions thousands 60.2% 62.6% 63.9% 65.5% 68.0% Share of products sold digitally 45.2% 44.1% 42.5% 47.1% 70.3% 111 96 97 1 14 87 86 1 1 12 12 1 1 20 12 11 21 21 21 1 22 20 1 1 52 52 53 1,726 116 671 633 1,609 578 58 74 37 550 39 65 00 60 63 613 541 511 567 4Q22 1Q23 2Q23 ■mBank/iBank/sCoolApp Other digital channels 3Q23 4Q23 4Q22 1Q23 2Q23 3Q23 4Q23 BOG Pay Terminals ImBank/iBank/sCoolApp Other digital channels ATMs Human-assisted channels Significant increase in products sales in digital channels in 4Q23 was partly driven by gamification launched in BOG APP during the quarter *In 2Q23, we changed the methodology of calculating the number of transactions and now include payments, transfers, currency conversions, P2P transactions, cash-ins and cash-withdrawals. Product sales were excluded from the count of transactions. The previous periods have been restated. Other digital channels include smaller-scale channels such as bogpay.ge. Human-assisted channels include branches and a call center. Share of digital channel transactions: Sum of number of transactions made through mBank, iBank, sCoolApp and other digital channels divided by total number of transactions made. **In 2Q23, we changed the methodology of calculating the share of products sold digitally and currently include all types of products sold by the Bank. The previous periods have been restated. Share of products sold digitally: Sum of products sold through mBank, iBank, sCoolApp and other digital channels divided by total number of products sold. 20#21Full digital experience for our business customers Monthly active digital users thousands Figures given for JSC Bank of Georgia standalone Number of transactions millions +28.6% +7.4% +25.5% +12.4% 74 5.5 69 4.9 65 4.6 4.4 60 58 4.0 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 4Q22 1Q23 2Q23 3Q23 4Q23 B S 4 5 89% Customer Satisfaction Score (4Q23) Mil +7 ppts y-o-y 1,124147437.080 226,994.00 0000 90% 4,700 Customer Satisfaction Score (4Q23) 99.905025.92€ The Best Corporate Mobile Banking App 2023 by Global Finance (Global winner) +5 ppts y-o-y 21#22Payments business - our daily touchpoint with customers Acquiring - volume of payment transactions GEL millions +38.2% +10.1% Figures given for JSC Bank of Georgia standalone Issuing - payment MAU thousands +20.1% +7.6% 4,455 4,047 1,249 1,161 3,223 2,994 3,469 1,126 1,083 1,648 1,040 1,383 1,000 1,150 996 2,664 2,806 2,224 2,320 1,997 4Q22 1Q23 2Q23 3Q23 4Q23 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 ■POS terminals E-commerce 54.9% Market share in acquiring volumes | Dec 2023 +3.6 ppts YoY 18.3K Active merchants | Dec 2023 +26.4% YoY 22#23Fostering a customer-centric culture NPS* 33 33 39 38 37 Oct-17 May-18 Sep-18 Jun-19 Nov-19 Feb-20 49 47 46 43 42 34 55 54 52 60 58 58 61 59 59 Aug-20 Dec-20 Mar-21 Jun-21 Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 * Based on an external research by IPM Georgia, surveying a random sample of customers with face-to-face interviews. Figures given for JSC Bank of Georgia standalone Engaging with customers proactively and responding in real time Anticipating customer needs, wants, and future behavior Harnessing strong human relationships with data analytics for dynamic customer insights Investing in technology to deliver excellent customer experience MEDALLIA salesforce 23#24Empowering our employees eNPS 58 60 61 53 54 56 50 46 | Nov-19 Nov-20 Apr-21 Nov-21 Apr-22 Nov-22 Apr-23 Nov-23 Employees are engaged 73% High-Performing Organisations Benchmark 70% 2022 Figures given for JSC Bank of Georgia standalone | Focusing on employee experience Fostering a high-trust environment and strong feedback culture | Attracting and developing top talent Doing business in line with our core values and business principles Ensuring diversity and equal opportunities in the workplace and enabled 73% High-Performing Organisations Benchmark Diversity in managerial positions Diversity in senior managerial positions 70% 2023 73% 2022 67% Banking Industry Benchmark Based on the KORN FERRY survey 75% 2023 39% 48% 52% 61% 68% Banking Industry Benchmark ■ Men ■ Women ■Men ■ Women As at 31 December 2023 24#25Contents MACROECONOMIC HIGHLIGHTS GROUP OVERVIEW AND STRATEGY | 4Q23 AND FY23 RESULTS | APPENDICIES 25#26Financial highlights of 4Q23 and FY23 4Q23 FY23 26.7% ROE 29.9% Net loans 31 Dec 2023 GEL 20.2bn +19.6% y-o-y +5.5% q-o-q On a constant currency basis 0.4% Cost of credit risk ratio 0.7% +20.0% y-o-y +6.4% 9-0-9 34.3% Cost to income ratio 29.8% Deposits 31 Dec 2023 GEL 20.5bn +12.2% y-o-y -6.3% q-o-q On a constant currency basis 18.2% +12.4% y-o-y -5.6%% q-o-q 31 Dec 2023 CET1 capital Minimum requirement 14.5% Due to the settlement of a legacy claim, the fair value revaluation of the receivable resulted in a one-off other income of GEL 1.5 million posted in 4Q23 and one-off other income of GEL 22.6 for FY23. Net other income was adjusted for these one-offs. As a result, ROAE and Cost:income ratio were adjusted for one-off other income. 26#27Strong underlying performance Operating income* +12.4% +26.4% +2.3% All currency data are in GEL m unless otherwise stated Net non-interest income* -8.3% +11.6% +3.2% 271 915 667 2,530 642 657 250 820 115 230 585 564 2,002 222 36 27 82 18 915 192 230 271 222 250 192 820 98 125 97 47 71 100 366 466 372 396 420 428 1,615 335 1,182 434 112 119 114 98 89 317 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 4Q22 1Q23 2Q23 3Q23 4Q23 | Net interest income Net non-interest income FY22 FY23 Net fee and commission income Net foreign currency gain Net other income *Due to the settlement of a legacy claim, the fair value revaluation of the receivable resulted in a one-off other income of GEL 21.1 million posted in 2Q23, 1.5 million posted in 4Q23, totalling GEL 22.6 million posted in FY23. Net other income was adjusted for these one-offs. Due to the settlement of the same legacy claim, 4Q22 and FY22 net other income was adjusted for a one-off GEL 391.1 million. 27#28Investing for growth while maintaining the focus on efficiency Operating expenses +24.4% +21.5% +17.6% Cost to income ratio* 754 225 5 2 641 125 181 179 185 35 4 1 164 1 1 111 31.0% 32 31 1 30 205 28 74 29.1% 28.8% 46 55 46 46 445 164 26.9% 39 419 94 96 103 107 114 362 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 Salaries and other employee benefits Administrative expenses Depreciation, amortisation and impairment Other operating expenses All currency data are in GEL m unless otherwise stated 34.3% 32.0% 29.8% 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 The rise in operating expenses in 4Q23 was primarily due to overall business growth and ongoing investments in strategic areas Additionally, the y-o-y and the q-o-q increase in administrative expenses was attributable to the transaction costs incurred in relation to the acquisition of Ameriabank, and the consulting projects in IT and several other business areas *Due to the settlement of a legacy claim, the fair value revaluation of the receivable resulted in a one-off other income of GEL 21.1 million posted in 2Q23, 1.5 million posted in 4Q23, totalling GEL 22.6 million posted in FY23. Net other income was adjusted for these one-offs. Due to the settlement of the same legacy claim, 4Q22 and FY22 net other income was adjusted for a one-off GEL 391.1 million. Cost:income ratios were adjusted were applicable. 28#29Strong loan and deposit growth dynamics Loan portfolio +20.0% +19.6% +6.4% +5.5% All currency data are in GEL m unless otherwise stated Deposit portfolio +12.4% +12.2% -5.6% -6.3% 21,744 20,233 18,282 19,011 19,647 20,523 16,862 16,993 18,261 18,310 9,394 11,716 8,487 8,785 11,011 11,693 8,007 7,895 11,569 10,911 8,854 9,098 9,795 10,225 10,838 6,693 7,398 8,636 10,027 8,830 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Net loans GEL Net loans FC Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 ■Client deposits and notes GEL ■Client deposits and notes FC The q-o-q decrease was driven by reduced CIB deposits by 29.4% on a constant currency basis, partially offset by increases in RB by 6.4% and SME by 6.9% on a constant currency basis. The q-o-q reduction in corporate deposits reflects a substitution of the Ministry of Finance deposits, which are treated as corporate deposits, for NBG deposits, which are categorised as Central Bank loans Growth on a constant currency basis 29#30Focusing on profitability while maintaining strong competitive positions Market share - gross loans Market share - customer deposits 42.3% 39.5% 39.1% 38.8% 39.4% 39.6% 40.3% 40.1% 40.1% 39.8% 39.3% 40.1% 38.9% 37.4% 39.0% 36.1% 36.7% 37.2% 36.8% 36.8% Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Bank of Georgia TBC Bank Bank of Georgia TBC Bank Market share - loans to individuals Market share - deposits of individuals 44.4% 44.8% 44.6% 45.5% 45.3% 38.8% 38.7% 38.6% 39.6% 39.5% 38.4% 38.4% 38.3% 37.5% 37.7% 38.1% 37.7% 37.9% 36.4% 35.8% Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Bank of Georgia TBC Bank Bank of Georgia TBC Bank Market data based on standalone accounts as published by the National Bank of Georgia. 30#31The y-o-y increase in NIM in FY23 was driven by higher loan yield and lower cost of funds Net interest margin 6.6% 6.6% 6.4% 6.3% 5.7% 5.4% Loan yield, cost of funds, cost of deposits 12.5% 12.0% 12.5% 12.7% 12.6% 12.4% 11.5% 6.5% 4.6% 4.5% 4.8% 4.7% 4.9% 4.9% 4.7% 4.1% 4.2% 4.2% 3.4% 3.6% 4.0% 3.6% 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 Loan yield Cost of funds Cost of client deposits and notes 31 ===#32Healthy loan portfolio Cost of credit risk ratio All currency data are in GEL m unless otherwise stated Loan portfolio quality NPL coverage 66.4% 72.8% 70.4% 69.1% 69.2% 0.9% 1.0% 0.8% NPL coverage adjusted for the discounted value of collateral 0.8% 0.7% 0.6% 128.9% 128.7% 126.4% 122.1% 117.6% 0.4% 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 472 471 468 443 423 ■ The y-o-y and the q-o-q decrease in cost of credit risk ratio was mainly driven by a reduction in the Retail Banking cost of credit risk on the back of improved unsecured consumer loan book quality 2.7% 2.4% 2.4% 2.4% 2.3% Dec-22 Mar-23 Jun-23 INPLs Sep-23 NPLs to gross loans Dec-23 32#33Robust bottom-line growth and profitability Profit (adjusted)* +0.8% -8.1% ROE* +21.4% 1,132 1,375 387 357 326 301 329 33.7% 27.9% 34.6% All currency data are in GEL m unless otherwise stated 30.7% 26.7% 32.4% 29.9% 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 Profit (reported) 638 -3.2% ROA* -48.2% -7.6% 5.6% 1,444 4.7% 4.8% 4.7% 1,397 4.4% 4.2% 4.4% 409 357 301 330 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 * Due to the settlement of a legacy claim, the fair value revaluation of the receivable resulted in a one-off other income of GEL 21.1 million posted in 2Q23, 1.5 million posted in 4Q23, totalling GEL 22.6 million posted in FY23. Net other income was adjusted for these one-offs. Due to the settlement of the same legacy claim, 4Q22 and FY22 net other income was adjusted for a one-off GEL 391.1 million. 4Q22 and FY22 income tax expense was also adjusted for a one-off GEL 79.3 income tax expense due to an amendment to the corporate taxation model in Georgia. As a result, profit, ROAA and ROAE were adjusted for both one-off other income and one-off income tax expense where applicable. 33#34Strong capital position at Bank of Georgia Evolution of capital ratios during 4Q23 Figures given for JSC Bank of Georgia standalone All currency data are in GEL m unless otherwise stated 30 Sep 2023 4Q23 profit Business Currency Capital growth impact distribution Capital facility impact 31 Dec 2023 Minimum requirement Buffer above Potential impact min (31 Dec 2023) requirement of a 10% GEL devaluation CET1 capital adequacy ratio 18.5% 1.5% -1.7% -0.2% 0.0% 0.0% 18.2% 14.5% 3.7% -0.9% Tier1 capital adequacy ratio 20.4% 1.5% -1.9% -0.2% 0.0% 0.0% 20.0% 16.7% 3.3% -0.9% Total capital adequacy ratio 22.6%* 1.5% -2.1% -0.2% 0.0% 0.2% 22.1% 19.6% 2.5% -0.8% Risk-weighted assets thousands 20,881 +10.4% 7 23,062 Sep-23 Dec-23 In January 2023, the NBG transitioned to IFRS-based accounting In March 2023, the Financial Stability Committee at the NBG set the cycle-neutral countercyclical capital buffer (base rate) at 1%. Banks are required to accumulate neutral countercyclical capital buffer according to the following schedule: 0.25% by March 15, 2024; 0.5% by March 15, 2025; 0.75% by March 15, 2026; 1% by March 15, 2027 *The 30 September 2023 total capital adequacy ratio was corrected from 22.7% to 22.6% following the bank's discussions with the NBG. 34#35Strong liquidity position Liquidity coverage and net stable funding ratios* JSC Bank of Georgia standalone (Basel III liquidity) 132.4% 131.9% 129.8% 130.1% 128.2% Dec-22 Mar-23 111.1% Jun-23 135.7% 134.5% Sep-23 130.4% 125.2% Dec-23 Figures given for JSC Bank of Georgia standalone Net loans to customer funds and DFIs 98.6% 92.3% 92.8% 93.1% 89.3% 87.4% 85.0% 85.9% 83.8% 79.8% Dec-22 Mar-23 Net loans to customer funds Jun-23 Sep-23 Dec-23 Net loans to customer funds and DFIs ■Liquidity coverage ratio ■Net stable funding ratio ■ Since January 2023, the NBG has transitioned to IFRS-based accounting, and the March, June and September 2023 liquidity coverage ratio and the net stable funding ratio have been calculated based on IFRS *In January 2023, the NBG transitioned to IFRS-based accounting. The LCR and NSFR figures for 31 December 2022 are not IFRS-based. 35#36Diversified funding structure Interest-bearing liabilities +8.0% All currency data are in GEL m unless otherwise stated Borrowed funds maturity profile (US$, million)* As at 31 December 2023 +3.0% 25,332 26,100 24,174 22,723 23,389 426 646 421 2,493 621 2,373 2,113 608 1,841 790 2,663 1,905 3,154 1,279 1,900 174 155 157 111 21,744 19,647 20,523 18,261 18,310 88 77 147 Dec-22 Mar-23 Jun-23 Sep-23 ■Client deposits and notes Due to credit institutions Debt securities issued Borrowings 70 10 10 110 10 15 00 60 Dec-23 2024 2025 2026 2027 2028 10 2029 10 2030 2031 2032 2033 Client deposits and notes increased to 78.6% of interest- bearing liabilities as at 31 December 2023, compared with 75.5% as at 31 December 2022 *Converted at exchange rates as at 31 December 2023. In 2Q23 the borrowings legend was incorrectly attributed to credit institutions. Senior loans Bonds Subordinated loans 36#37Contents MACROECONOMIC HIGHLIGHTS GROUP OVERVIEW AND STRATEGY 4Q23 AND FY23 RESULTS | APPENDICIES: ADDITIONAL INFORMATION AND SEGMENT RESULTS 37#38Bank of Georgia's diversified loan book (gross loans by segment) 6,546 33% 8,653 44% 4,612 23% ■Retail Banking ■ SME Banking Corporate Banking As at 31 December 2023 Figures given for JSC Bank of Georgia standalone All currency data are in GEL m unless otherwise stated Total gross loans: GEL 19,812m Allowance for ECL: GEL 294m Total net loans: GEL 19,517m 38#39Retail Banking gross loan portfolio by product 46% 7% As at 31 December 2023 Figures given for JSC Bank of Georgia standalone 47% Total gross loans: GEL 8,653m Allowance for ECL: GEL 151m Total net loans: GEL 8,503m ■ Mortgages ■ Consumer ■ Other Other products in Retail Banking include car loans, micro loans, card overdrafts, credit cards, pawn loans, and finance lease receivables. 39#40Corporate Banking gross loan portfolio by sector Other 22% Real estate 20% Electricity, gas and water supply 10% Trade 10% Agricultur e, Hunting and Forestry 9% Figures given for JSC Bank of Georgia standalone Manufacturing 17% As at 31 December 2023 Total gross loans: GEL 6,546m Allowance for ECL: GEL 82m Total net loans: GEL 6,464m Top 10 CB borrowers: 23.0% of CB gross loan book Top 20 CB borrowers: 33.0% of CB gross loan book Hospitality 11% Sectors that represent more than 1% of CB gross loan portfolio: financial intermediation, service, mining and quarrying, transport and communication, construction, health and social work. 40#41Retail Banking - loan and deposit portfolio Loan portfolio +16.4% +16.2% All currency data are in GEL m unless otherwise stated Deposit portfolio +15.3% +15.1% +5.5% +7.4% +5.0% +6.4% 7,305 7,392 7,735 8,059 8,503 Growth on a constant 10,924 10,663 11,255 11,729 12,598 1,998 1,883 1,913 1,902 1,955 currency basis 8,483 8,060 7,613 7,854 8,066 5,307 5,508 5,823 6,157 6,547 Dec-22 Mar-23 Jun-23 Net loans GEL Sep-23 ■Net loans FC Dec-23 Loan yield 2,864 3,049 3,401 3,663 4,115 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 ■Client deposits and notes GEL Cost of deposits 16.7% 16.9% 16.7% 16.5% 16.3% 17.0% 16.6% 8.1% 8.2% ■Client deposits and notes FC 8.3% 8.1% 8.1% 8.5% 8.2% 13.9% 14.3% 14.3% 14.0% 13.9% 13.7% 14.1% 2.5% 2.7% 2.9% 3.0% 3.2% 3.0% 2.7% 6.3% 6.7% 7.0% 6.2% 5.8% 5.9% 6.4% 0.6% 0.7% 0.7% 0.8% 1.0% 0.6% 0.8% 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 Loan yield Loan yield (GEL) Loan yield (FC) 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 -Cost of deposits Cost of deposits (GEL) Cost of deposits (FC) 41 In the first quarter of 2023 we split the SME Banking segment from Retail Banking and transferred the majority of the Micro portfolio, where customers had business-related needs, to SME Banking. The remaining Micro portfolio has been transferred to Mass Retail. The comparative figures have been restated accordingly to reflect this change.#42SME Banking - loan and deposit portfolio Loan portfolio +12.0% +11.4% Deposit portfolio All currency data are in GEL m unless otherwise stated +24.4% +24.1% +2.9% +7.6% +1.9% +6.9% 4,064 4,091 4,336 4,422 4,551 Growth on a constant 1,509 1,628 1,745 1,877 1,469 1,856 1,799 1,909 1,885 1,981 currency basis 680 625 673 656 595 2,208 2,292 2,427 2,537 2,570 Dec-22 Mar-23 Loan yield Jun-23 Sep-23 Dec-23 Net loans GEL ■Net loans FC 853 874 1,003 1,072 1,197 Dec-22 Mar-23 Jun-23 ■Client deposits and notes GEL Cost of deposits Sep-23 Dec-23 ■Client deposits and notes FC 13.7% 13.9% 13.9% 3.3% 3.3% 13.8% 13.6% 13.5% 13.8% 3.1% 3.1% 2.5% 2.6% 2.4% 7.9% 1.9% 1.9% 1.7% 1.7% 6.4% 1.3% 10.5% 11.0% 11.4% 11.4% 11.1% 1.0% 1.0% 11.2% 10.0% 8.2% 8.2% 7.4% 7.8% 6.7% -0.6% -0.5% -0.4% -0.4% -0.4% -0.7% 4Q22 1Q23 2Q23 3Q23 4Q23 -1.0% 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 FY22 FY23 Loan yield Loan yield (GEL) Loan yield (FC) Cost of deposits Cost of deposits (GEL) Cost of deposits (FC) 42 The negative cost of deposits is attributed to the gains from EUR/USD swap transactions part of which are included in the calculation of the cost of deposits#43Corporate Banking - loan and deposit portfolio Loan portfolio Deposit portfolio All currency data are in GEL m unless otherwise stated +31.2% +8.9% +9.0% +30.5% +14.1% -29.2% -29.4% +12.6% Growth on a 7,419 6,464 5,932 4,926 5,506 5,664 4,925 constant 5,334 1,755 4,825 5,256 currency 1,581 basis 1,707 1,521 4,749 1,803 3,974 4,146 3,604 3,644 5,664 3,627 4,351 3,735 3,021 1,322 1,281 1,532 1,519 1,714 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Dec-22 Mar-23 Jun-23 Sep-23 Dec-23 Loan yield ■Net loans GEL ■Net loans FC ■Client deposits and notes GEL Cost of deposits ■Client deposits and notes FC 14.8% 15.4% 9.7% 9.9% 10.2% 9.6% 9.5% 9.8% 11.2% 14.8% 14.5% 14.3% 11.5% 11.8% 11.6% 9.4% 14.7% 14.7% 7.5% 7.3% 7.2% 7.2% 11.5% 6.7% 6.2% 6.2% 10.2% 9.3% 10.3% 10.8% 10.7% 9.7% 10.3% 8.6% 7.7% -0.2% 0.1% 0.0% 0.2% 0.6% -0.1% 0.3% 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23 Loan yield Loan yield (GEL) Loan yield (FC) Cost of deposits Cost of deposits (GEL) Cost of deposits (FC) 43 The negative cost of deposits is attributed to the gains from EUR/USD swap transactions part of which are included in the calculation of the cost of deposits.#44Borrowers and FX risk % is given for Bank of Georgia standalone gross loan portfolios Retail Banking GEL loans (% of segment portfolio) 77.3% FC loans exposed to FX risk* (% of segment portfolio) 17.8% FC loans with no exposure to FX risk (% of segment portfolio) 4.9% Mortgages 30.6% 13.2% 3.5% Consumer loans 45.4% 4.5% 1.3% Other 1.3% 0.1% 0.1% SME Banking 56.5% 41.8% 1.7% Corporate 26.5% 35.8% 37.7% Banking Total *Loans disbursed in FC when a borrower's income is in GEL. 55.7% 29.4% 15.0% 44#45Contents MACROECONOMIC HIGHLIGHTS GROUP OVERVIEW AND STRATEGY 4Q23 AND FY23 RESULTS | APPENDICIES: CORPORATE GOVERNANCE 45#46We are a FTSE-250 company with a diversified institutional investor base Top 10 shareholders* 31 December 2023 Shareholder base by country 31 December 2023 Shareholder name Ownership 1 JSC Georgia Capital** 19.7% 28.1% 2 BlackRock 5.0% 37.8% 3 M&G Investment Management Ltd 4.8% 4 Dimensional Fund Advisors (DFA) 4.6% 5 JP Morgan Asset Management 4.1% 6 Vanguard 3.8% 7 Gemsstock Ltd 2.6% 5.6% 4.9% 21.4% 8 Schroder Investment Management Ltd 2.1% 9 Firebird Management LLC 1.9% ■UK and Ireland 2.2% 10 Van Eck Associates Corporation 1.7% ■ USA ■Scandinavia * Shareholders are grouped based on their parent companies. ** Previously, BGEO Group PLC comprised a banking business and an investment business. In 2017 BGEO Group PLC demerged into two separately listed and independently managed public companies - Bank of Georgia Group PLC, the banking business, and Georgia Capital PLC, the investment business. The demerger was completed on 29 May 2018. In 2018 Bank of Georgia Group PLC issued additional 9,784,716 shares to Georgia Capital as part of the demerger. JSC Georgia Capital will exercise its voting rights at the Group's general meetings in accordance with the votes cast by all other Group shareholders as long as JSC Georgia Capital's percentage holding in Bank of Georgia Group PLC is greater than 9.9%. ■Luxembourg Unvested and unawarded shares for management and employees ■ Other** ** Includes the 19.7% shareholding of JSC Georgia Capital. 46 46#47Board of Directors - governance which facilitates sustainable value creation Mel Carvill, Non-Executive Chair Experience: formerly Senior Independent Director of Sanne Group Plc, Head of Corporate Finance and M&A, and Strategic Planning and Chief Risk Officer at the Generali Group and President of PPF Partners. Non- Executive Director at Home Credit N.V., Vice Chair of Aviva-Cofco Life Insurance Company Ltd. Véronique McCarroll, Independent Non-Executive Director Experience: Deputy CEO at Orange Bank S.A.. Formerly Executive Director at Crédit Agricole CIB, Partner at McKinsey & Company, Oliver Wyman and Andersen/ Ernst & Young. Tamaz Georgadze, Independent Non-Executive Director Experience: Executive Director and founder of Raisin GmbH; formerly Partner at McKinsey & Company in Berlin and aide to the President of Georgia. Cecil Quillen, Independent Non-Executive Director Experience: Partner at Linklaters LLP and leader of the firm's U.S. securities practice, with nearly 30 years of experience working on a broad spectrum of securities and finance matters. Officer of the Securities Law Committee of the International Bar Association. Hanna Loikkanen, Senior Independent Non-Executive Director Experience: Non-Executive Director of Finn Fund, of Eastnine AB and of VEF Ltd and Non-Executive Board Member of Caucasus Nature Fund. Formerly worked in senior management roles at Nordea Finance, SEB and East Capital and was CEO of FIM Group. Mariam Megvinetukhutsesi, Independent Non-Executive Director Experience: 20 years of experience in financial services including in banking appointments at the EBRD; formerly Head of Georgia's Investors Council Secretariat and Deputy CEO at TBC Bank. Al Breach, Independent Non-Executive Director Experience: Executive Director and co-founder of Gemsstock Ltd, co- founder and Director of The Browser and Furka Advisors AG, and advisor to East Capital. Formerly a Russia and FSU economist at Goldman Sachs, and Managing Director at Brunswick UBS. Jonathan Muir, Independent Non-Executive Director Experience: CEO of LetterOne Holdings SA and of LetterOne Investment Holdings; formerly Partner at Ernst & Young and CFO and Vice President of Finance and Control of TNK-BP. Archil Gachechiladze, Chief Executive Officer Experience: With the Group since 2009 in various roles including CFO of BGEO Group and CEO of Georgian Global Utilities (previously part of BGEO Group Plc). Formerly held senior positions at EBRD, KPMG Barents, and Lehman Brothers. 33% Female 6 Nationalities 47#48Diverse and experienced management team creating opportunities Archil Gachechiladze, Chief Executive Officer With the Group since 2009, serving in various senior positions, including as Deputy CEO/CB, Deputy CEO/IM, CFO of BGEO Group, Deputy CEO/CIB. Over 20 years of banking and financial services experience locally and internationally, including at Lehman Brothers Private Equity, Salford Equity Partners, EBRD, KPMG Barents. Holds an MBA with honors from Cornell University and is a CFA Charterholder. Nutsa Gogilashvili, Deputy CEO, Head of Mass Retail Banking With the Group since 2016. Prior to her recent appointment, served as Head of Customer Experience and Human Capital Management. Prior to joining the Group, held various senior positions in local and international financial institutions. Holds an MSc in Finance from Bayes Business School in London. Eter Iremadze, Deputy CEO, Premium Banking With the Group since 2006, serving in various senior positions, including as Head of SOLO and Head of Blue Chip Corporate Banking Unit. Prior to becoming Head of SOLO, served as Head of Strategic Projects Department in Georgian Global Utilities (formerly part of BGEO Group). Holds an MBA from Grenoble Graduate School of Business. Zurab Kokosadze, Deputy CEO, Corporate and Investment Banking With the Group since 2003, serving in various senior positions, including as Head of Corporate Banking, Deputy Head of Corporate Banking, FMCG sector head. Holds an MBA from Grenoble Graduate School of Business. Sulkhan Gvalia, Deputy CEO, Chief Financial Officer With the Group since 2004, serving in various senior positions, including as Chief Risk Officer and Head of Corporate Banking. Prior to joining the Group, he served as Deputy CEO of TbilUniversal Bank. Holds a law degree from Tbilisi State University. David Chkonia, Deputy CEO, Chief Risk Officer With the Group since 2021. Mr Chkonia was appointed as Deputy CEO, Chief Risk Officer of JSC Bank of Georgia in September 2022. Previously, held senior positions in local and international organisations, including TBC Bank, BlackRock and PIMCO. Holds a BSc from San Jose State University and an MBA from the Wharton School of the University of Pennsylvania. Mikheil Gomarteli, Deputy CEO, Strategic Projects Direction With the Group since 1997, serving in various senior positions. Deputy CEO since 2009, leading the Retail business. Appointed as Director of Strategic Projects Direction of JSC Bank of Georgia in September 2022 Holds an undergraduate degree in economics from Tbilisi State University. David Davitashvili, Deputy CEO, Information Technology With the Group since 2006. Appointed as Deputy CEO in charge of data analytics and information technology in August 2022. Previously, held various senior positions, including as Deputy Chief Operating Officer and Head of Internal Audit. Holds an undergraduate and master's degrees in management and microeconomics from Tbilisi State University and an Executive MBA from Bayes Business School. 48#49Diverse and experienced management team creating opportunities Vakhtang Bobokhidze, Co-director of International Business With the Group since 2005. Joined as Quality Control Manager. Left the Group in 2010 and rejoined the Group in December 2010. Previously, Deputy CEO, Information Technology, Data Analytics, Digital Channels. Holds an MBA from Tbilisi State University. Tornike Kuprashvili, Head of SME Banking (with effect from 1 April 2024) With the Group since 2014. Joined the Bank as a Principal Corporate Banker and during his 10-year career with the Bank, he has advanced through a number of roles in Corporate Banking. He held various senior roles, including Head of Corporate Rehabilitation and Head of Corporate Banking Department. Holds a bachelor's degree in business administration from the Caucasus School of Business. Ana Kostava, Chief Legal Officer With the Group since 2018. Prior to her recent appointment, served as Chief Legal Officer of the Bank under the direct supervision of the Deputy CEO, Chief Risk Officer, since June 2020. Before joining the Bank, held various positions in local and international companies. Ms Kostava is an Associate Lecturer at Free University of Tbilisi. Holds an LLM from the University of Cambridge. Elene Okromchedlishvili, Head of Human Capital With the Group since 2017. Prior to her recent appointment, served as Head of Business Processes, Lean Transformation and Transactions. Previously, held various positions - Head of IFRS Reporting Unit and Head of Operational Efficiency and Cost management Unit. Holds a bachelor's degree in business administration from Free University of Tbilisi and an MBA from IE Business School. Levan Gomshiashvili, Chief Marketing and Digital Officer With the Group since 2019. Founder of HOLMES&WATSON, a creative agency, where he served as Account Manager for clients in banking and other sectors. Founder of Tbilisi School of Communication. Started his career at the Georgian Railway, covering advertising and project management. Holds an MSc in Management from the University of Edinburgh. Giorgi Gureshidze, Head of Operations With the Group since 2023. Prior to his recent appointment, he held various positions at Georgia Global Utilities, including Chief Financial Officer during 2020-2023. Holds a bachelor's degree in Economics and Global Affairs from Yale University. Andro Ratiani, CEO of Digital Area With the Group since 2018. Previously, Head of Innovations at Bank of Georgia. Broad experience in various global companies, including UBS AG Investment & Wealth Management Bank in New York, Wells Fargo, and IHS Markit. Holds an master's degree in technology management from Columbia University. 49#50Delivering social impact Our impact focus areas Financial inclusion Employee empowerment Education in communities Objectives Material topics To use the power of technology and product innovation to drive digital financial inclusion in Georgia To be the employer of choice for top talent, providing equal opportunities for development and ensuring the best employee experience based on our values and business principles To give more school students in Georgia access to quality educational infrastructure and opportunities Customer satisfaction Customer protection Financial inclusion and empowerment Product innovation Information security and privacy Key targets for 2023 70K MAU of sCoolApp in December 2023 90K As of Dec 2023 Human capital development Diversity, inclusion, and equity Human rights Financial inclusion and empowerment Product innovation 57K 55K Number of self-employed As of Dec 2023 borrowers as of 31 December 2023 54-62 56 eNPS range Nov 2023 50#51ESG scores from independent rating agencies ISS* ENVIRONMENT 3 SOCIAL 2 GOVERNANCE MSCI** Bank of Georgia falls into the highest scoring range relative to global peers CCC B BB BBB A AA AAA LAGGARD AVERAGE FTSE4GOOD Index Included in the global responsible investment index FTSE4GOOD since 2017 LEADER * ISS uses a 1-10 scale. 1 indicates lower governance risk, while 10 indicates higher governance risk versus its index or region. 1 indicates higher E&S disclosure, while 10 indicates lower E&S disclosure. Scores are as at February 2024 ** MSCI score is as at January 2024 557 51#52Contents MACROECONOMIC HIGHLIGHTS GROUP OVERVIEW AND STRATEGY 4Q23 AND FY23 RESULTS | APPENDICIES: ADDITIONAL MACROECONOMIC DATA 52 42#532011 2012 2013 2014 2015 7.4% 6.4% 2016 3.6% 4.4% Diversified and resilient economy Gross domestic product Nominal GDP by sector, 9M23 Nominal GDP per capita, US$ Real GDP growth, % 2017 2018 3.0% 2.9% 2019 2020 4.8% 4.8% 5.0% -6.8% 2021 2022 2023 10.5% 10.4% Other 7.0% 27.7% Accom. & food service 3.9% Financial & insurance 4.1% Information & Source: Geostat Note: In February 2024, Geostat revised the historical series of GDP in line with the recommendations from international organisations such as the IMF and Eurostat. Source: Geostat Note: In February 2024, Geostat revised the historical series of GDP in line with the recommendations from international organisations such as the IMF and Eurostat. commun. 4.3% Transport & storage 6.1% Construction 7.5% Agriculture 7.7% 53 Trade 15.2% Manufacturing 10.6% Real estate 10.3%#54Uzbekistan Türkiye Georgia Armenia 5.9% 5.3% 4.8% 4.2% 3.8% with ample room for further growth One of the fastest-growing economies in the region 2013-2022 average Comparative real GDP growth rates, dollars, 2023 estimate GDP per capita in PPP international Poland Romania 3.5% Hungary 3.4% Lithuania 3.2% Moldova 3.1% Estonia 2.9% Slovenia 2.6% Croatia 2.6% Latvia 2.5% Bulgaria 2.3% Slovak Rep. 2.3% N. Macedonia 2.3% Czech Rep. Azerbaijan Russia Belarus 0.1% 2.2% 1.7% 0.9% Source: IMF, Geostat recommendations from international organisations such as the IMF and Eurostat. Note: In February 2024, Geostat revised the historical series of GDP in line with the Source: IMF Uzbekistan 10,316 Moldova 16,916 Azerbaijan 18,694 Armenia 19,745 N. Macedonia 21,391 Georgia 22,357 Belarus 24,017 Kazakhstan 32,712 Bulgaria 33,780 Russia 35,310 Latvia 40,892 Romania 41,029 Türkiye 41,888 Slovak Rep. 42,228 Croatia 42,873 Hungary 43,601 Estonia 45,236 Poland 45,538 Czech Rep. Lithuania 49,025 49,245 54#55The Georgian economy is becoming more service-led and export-oriented Economic activities by gross value added, Export of services, US$ bn. % of total 8.4% Services 9.5% Inductry-related acrtivities 8.3% Agriculture 7.6% 7.7% 22.9% 21.7% 24.1% 24.2% 24.5% 4.60 2.21 1.01 ■Travel Transport ■IT Other 5.70 0.39 0.60 5.41 0.41 0.67 4.03 1.20 0.26 1.07 0.39 0.86 2.55 0.26 68.7% 70.7% 66.3% 67.5% 67.9% 0.22 1.58 3.52 3.27 0.82 3.25 0.23 2.52 0.70 1.24 0.54 2019 2020 2021 2022 9M23 2019 2020 2021 2022 9M22 9M23 Source: Geostat Note: In February 2024, Geostat revised the historical series of GDP in line with the recommendations from international organisations such as the IMF and Eurostat. Source: NBG 55#56Unemployment down to historical low levels Labor market dynamics 1,500 27.2%. 1,200 900 600 300 1,183 26.7%26.4% Composition of employment, 2022 Employed, '000 persons - Unemployment rate, % 30% 100% 25% 80% 23.0% 21.9% 21.7% 21.6% 20.6% 19.2% 18.5% 18.0% 17.6% 17.3% 16.7% 15.6% 15% 1,212 1,198 1,255 1,308 1,295 1,287 1,296 1,296 1,242 1,217 1,284 1,272 1,327 1,366 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 1Q23 2Q23 3Q23 Source: Geostat 20% 60% 40% 10% 20% 5% 0% 0% Source: Geostat 100% Agriculture 17.9% 32.2% 80% 20.3% Industry- related activities 60% 61.8% ■Services 40% 67.8% 20% 0% Self- employed Hired 99 56#57-10% 2010 2011 -5% -5.3% 2012 2013 2014 2015 0% Fiscal balance as % of GDP -2.0% -1.7% 2016 2017 Fiscal consolidation on the back of strong economic growth -1.9% -2.4% -2.7% -2.3% 2018 -2.6% -2.8% -2.1% -2.5% 2,000 -3.0% 1,800 1,600 1,400 1,200 -6.1% 1,000 800 600 400 200 -9.3% Source: MOF Note: Estimates as of 2024 budget law. Deficit calculated as net lending / borrowing minus budget lending. 2019 2020 2021 2022 2023E Source: MOF Consolidated budget tax revenues, GEL m 2021 2022 2023 +13.5% y-o-y growth in 2023 (+29.9% in 2022) Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 57 40#58Contents MACROECONOMIC HIGHLIGHTS GROUP OVERVIEW AND STRATEGY 4Q23 AND FY23 RESULTS | APPENDICIES: FINANCIAL INFORMATION 58#59Income statement highlights Change GEL thousands 4Q23 4Q22 3Q23 y-o-y Change q-o-q Change FY23 FY22 y-o-y INCOME STATEMENT HIGLIGHTS Net interest income 427,661 334,645 27.8% 419,976 Net fee and commission income Net foreign currency gain Net other income Operating income Operating expenses 114,066 97,932 97,251 125,395 16.5% -22.4% 18,260 657,238 26,930 584,902 -32.2% 1.8% 118,949 -4.1% 97,790 -0.6% 5,738 218.2% 434,482 365,711 1,615,446 1,182,335 36.6% 317,491 466,094 36.8% -21.5% 12.4% 642,453 2.3% 114,735 2,530,374 2,002,012 36,092 217.9% 26.4% (225,205) (181,062) 24.4% Profit from associates 254 128 98.4% (185,314) 21.5% 302 -15.9% (754,053) (641,186) 17.6% 1,456 754 93.1% Operating income before cost of risk 432,287 403,968 Cost of risk (27,810) (52,675) Net operating income before non-recurring items 404,477 351,293 15.1% 7.0% 457,441 -47.2% (35,805) -22.3% 421,636 -5.5% 1,777,777 1,361,580 30.6% -4.1% (144,064) 1,633,713 (119,068) 21.0% Net non-recurring items 329 -100.0% 58 -100.0% Profit before income tax expense and one-off items 404,477 351,622 15.0% 421,694 Income tax expense (75,891) (25,723) Profit adjusted for one-off items 328,586 325,899 One-off items Profit Basic earnings per share Diluted earnings per share 1,524 330,110 7.53 311,825 637,724 14.10 7.31 13.61 195.0% 0.8% -99.5% -48.2% -46.6% -46.3% -4.1% (64,330) 18.0% 357,364 -8.1% 357,364 8.12 -7.6% -7.3% 1,242,512 1,038 1,633,713 1,243,550 (258,971) 1,374,742 22,585 1,397,327 31.5% 31.30 -100.0% 31.4% (111,376) 132.5% 1,132,174 21.4% 311,825 -92.8% 1,443,999 -3.2% 30.99 1.0% 7.92 -7.7% 30.43 30.33 0.3% Due to the settlement of a legacy claim, the fair value revaluation of the receivable resulted in a one-off other income of GEL 1.5 million posted in 4Q23 and one-off other income of GEL 22.6 million posted in FY23. Net other income was adjusted for these one-offs. Due to the settlement of the same legacy claim, 4Q22 and FY22 net other income was adjusted for a one-off GEL 391.1 million. 4Q22 and FY22 income tax expense was adjusted for a one-off GEL 33.7 income tax expense due to an amendment to the corporate taxation model in Georgia. As a result, ROAE was adjusted for one-off other income and one-off tax expense where applicable and Cost:income ratios were adjusted for one-off other income where applicable. 59#60Balance sheet highlights GEL thousands BALANCE SHEET HIGHLIGHTS Liquid assets Cash and cash equivalents Dec-23 Dec-22 Change y-o-y Change Sep-23 q-o-q 9,984,238 3,101,824 Amounts due from credit institutions 1,752,657 10,367,600 3,584,843 2,433,028 -3.7% 10,258,057 -2.7% -13.5% 2,959,832 4.8% -28.0% 1,878,849 -6.7% Investment securities 5,129,757 4,349,729 17.9% 5,419,376 -5.3% Loans to customers and finance lease receivables 20,232,721 16,861,706 20.0% 19,010,599 6.4% Property and equipment 436,955 398,855 9.6% 430,181 1.6% All remaining assets 1,103,644 Total assets 31,757,558 Client deposits and notes 20,522,739 1,273,739 28,901,900 18,261,397 -13.4% 9.9% 1,150,976 -4.1% 30,849,813 12.4% 21,743,543 2.9% -5.6% Amounts owed to credit institutions 5,156,009 5,266,653 -2.1% 3,163,001 63.0% Borrowings from DFIs 2,124,264 1,867,454 13.8% 2,084,165 1.9% Short-term loans from central banks 2,101,653 1,715,257 22.5% 180,099 1066.9% Loans and deposits from commercial banks 930,092 1,683,942 -44.8% 898,737 3.5% Debt securities issued 421,359 645,968 -34.8% 425,560 -1.0% All remaining liabilities 637,615 479,060 33.1% 782,531 -18.5% Total liabilities Total equity Book value per share 26,737,722 24,653,078 5,019,836 4,248,822 114.62 94.07 8.5% 18.1% 21.8% 26,114,635 2.4% 4,735,178 6.0% 107.64 6.5% 60#61Key ratios KEY RATIOS 4Q23 4Q22 3Q23 FY23 FY22 ROAA ROAE Net interest margin 4.2% 4.7% 4.8% 4.7% 4.4% 26.7% 33.7% 30.7% 29.9% 32.4% 6.3% 5.7% 6.6% 6.5% 5.4% Loan yield 12.4% 12.0% 12.6% 12.5% 11.5% Liquid assets yield 5.0% 4.2% 4.7% 4.7% 4.3% Cost of funds 4.9% 4.6% 4.7% 4.7% 4.9% Cost of client deposits and notes 4.2% 3.4% 4.2% 4.0% 3.6% Cost of amounts owed to credit Institutions 7.7% 8.5% 8.0% 8.0% 8.9% Cost of debt securities issued 9.3% 7.5% 8.6% 8.2% 7.1% Cost:income ratio 34.3% 31.0% 28.8% 29.8% 32.0% NPLs to gross loans 2.3% 2.7% 2.4% 2.3% 2.7% NPL coverage ratio 69.2% 66.4% 69.1% 69.2% 66.4% NPL coverage ratio adjusted for the discounted value of collateral 117.6% 128.9% 122.1% 117.6% Cost of credit risk ratio 0.4% 0.9% 0.6% 0.7% 128.9% 0.8% NBG (Basel III) CET 1 capital adequacy ratio n/a 14.7% n/a n/a 14.7% Minimum regulatory requirement n/a 11.6% n/a n/a 11.6% NBG (Basel III) Tier I capital adequacy ratio n/a 16.7% n/a n/a 16.7% Minimum regulatory requirement n/a 13.8% n/a n/a 13.8% NBG (Basel III) Total capital adequacy ratio n/a 19.8% n/a n/a 19.8% Minimum regulatory requirement n/a 17.2% n/a n/a 17.2% IFRS based NBG (Basel III) CET 1 capital adequacy ratio Minimum regulatory requirement 18.2% n/a 18.5% 18.2% n/a 14.5% n/a 14.7% 14.5% n/a IFRS based NBG (Basel III) Tier I capital adequacy ratio Minimum regulatory requirement 20.0% n/a 20.4% 20.0% n/a 16.7% n/a 16.9% 16.7% n/a IFRS based NBG (Basel III) Total capital adequacy ratio Minimum regulatory requirement 22.1% n/a 22.6% 22.1% n/a 19.6% n/a 19.9% 19.6% n/a Due to the settlement of a legacy claim, the fair value revaluation of the receivable resulted in a one-off other income of GEL 1.5 million posted in 4Q23 and one-off other income of GEL 22.6 million posted in FY23. Net other income was adjusted for these one-offs. Due to the settlement of the same legacy claim, 4Q22 and FY22 net other income was adjusted for a one-off GEL 391.1 million. 4Q22 and FY22 income tax expense was adjusted for a one-off GEL 33.7 income tax expense due to an amendment to the corporate taxation model in Georgia. As a result, ROAE was adjusted for one-off other income and one-off tax expense where applicable and Cost:income ratios were adjusted for one-off other income where applicable. 61#62Definitions Strategic terms Active merchant At least one transaction executed within the past month Active POS terminal At least one transaction executed within the past month Digital daily active user (Digital DAU) Average daily number of retail customers who logged into our mBank/iBank at least one within the past month Digital monthly active user (Digital MAU) Number of retail customers who logged into our mBank/iBank at least once within the past month; when referring to business customers, Digital MAU means number of business customers who logged into our Business mBank/iBank at least once within the past month MAU (Monthly active user - retail or business) Number of customers who satisfied pre-defined activity criteria within the past month Payment MAU Number of Bank's retail customers who made at least one payment with a BOG card within the past month Ratio definitions Basic earnings per share Profit for the period attributable to shareholders of the Group divided by the weighted average number of outstanding ordinary shares over the same year Book value per share Total equity attributable to shareholders of the Group divided by ordinary shares outstanding at period-end; Ordinary shares outstanding at period-end equals number of ordinary shares at period-end less number of treasury shares at period-end Cost of credit risk ratio Expected loss on loans to customers and finance lease receivables for the period divided by monthly average gross loans to customers and finance lease receivables over the same period (annualised where applicable) Cost of deposits Interest expense on client deposits and notes for the period divided by monthly average client deposits and notes over the same period (annualised where applicable) Cost of funds Interest expense for the period divided by monthly average interest-bearing liabilities over the same period (annualised) Cost to income ratio Operating expenses divided by operating income Interest-bearing liabilities Amounts owed to credit institutions, client deposits and notes, and debt securities issued Interest-earning assets (excluding cash) Amounts due from credit institutions, investment securities (but excluding corporate shares) and net loans to customers and finance lease receivables Leverage (times) Total liabilities divided by total equity Liquid assets Cash and cash equivalents, amounts due from credit institutions and investment securities Liquidity coverage ratio (LCR) High-quality liquid assets divided by net cash outflows over the next 30 days (as defined by the NBG). Calculations are made for Bank of Georgia standalone, based on IFRS. Loan yield Interest income from loans to customers and finance lease receivables for the period divided by monthly average gross loans to customers and finance lease receivables over the same period (annualised where applicable) NBG (Basel III) Common Equity Tier I (CET1) capital adequacy ratio Common Equity Tier I capital divided by total risk weighted assets, both calculated in accordance with the requirements of the NBG. Calculations are made for Bank of Georgia standalone, based on IFRS. NBG (Basel III) Tier I capital adequacy ratio Tier I capital divided by total risk weighted assets, both calculated in accordance with the requirements of the NBG. Calculations are made for Bank of Georgia standalone, based on IFRS. NBG (Basel III) Total capital adequacy ratio Total regulatory capital divided by total risk weighted assets, both calculated in accordance with the requirements of the NBG. Calculations are made for Bank of Georgia standalone, based on IFRS. Net interest margin (NIM) Net interest income for the period divided by monthly average interest earning assets excluding cash over the same period (annualised where applicable) Net stable funding ratio (NSFR) Available amount of stable funding divided by the required amount of stable funding (as defined by the NBG). Calculations are made for Bank of Georgia standalone, based on IFRS. Non-performing loans (NPLs) The principal and/or interest payments on loans overdue for more than 90 days; or the exposures experiencing substantial deterioration of their creditworthiness and the debtors assessed as unlikely to pay their credit obligation(s) in full without realisation of collateral NPL coverage ratio Allowance for expected credit loss of loans and finance lease receivables divided by NPLs NPL coverage ratio adjusted for discounted value of collateral Allowance for expected credit loss of loans and finance lease receivables divided by NPLs (discounted value of collateral is added back to allowance for expected credit loss) One-off items - Significant items that do not arise during the ordinary course of business Operating leverage Percentage change in operating income less percentage change in operating expenses Return on average total assets (ROAA) Profit for the period divided by monthly average total assets for the same period (annualised where applicable) Return on average total equity (ROAE) Profit for the period attributable to shareholders of the Group divided by monthly average equity attributable to shareholders of the Group for the same period (annualised where applicable) NMF Not meaningful Constant currency basis To calculate the q-o-q growth of loans and deposits without the currency exchange rate effect, we used the USD/GEL exchange rate of 2.6783 as of 30 September 2023. To calculate the y-o-y growth without the currency exchange rate effect, we used the USD/GEL exchange rate of 2.7020 as of 31 December 2022. 62#63Company information Registered address 42 Brook Street London W1K 5DB United Kingdom Registered under number 10917019 in England and Wales Secretary Computershare Company Secretarial Services Limited The Pavilions Bridgwater Road Bristol BS13 8FD United Kingdom Stock listing London Stock Exchange PLC's Main Market for listed securities Ticker: "BGEO.LN" Contact information Bank of Georgia Group PLC Investor Relations Telephone: +44 (0) 203 178 4052; +995 322 444444 (7515) E-mail: [email protected] www.bankofgeorgiagroup.com Auditors Ernst & Young LLP 25 Churchill Place Canary Wharf London E14 5EY United Kingdom Registrar Computershare Investor Services PLC The Pavilions Bridgwater Road Bristol BS99 6ZZ United Kingdom Please note that Investor Centre is a free, secure online service run by our Registrar, Computershare, giving you convenient access to information on your shareholdings. Investor Centre Web Address - www.investorcentre.co.uk Investor Centre Shareholder Helpline - +44 (0)370 873 5866 Share price information Shareholders can access both the latest and historical prices via the website, www.bankofgeorgiagroup.com 63