#1TM A Global IT Transformation Architect. allied digital R IT managed. Responsibly. Date: April 05, 2023 To, The Listing Department National Stock Exchange of India Limited Exchange Plaza, Bandra Kurla Complex, Bandra (East), Mumbai - 400051 SYMBOL: ADSL Dear Sir/Madam, To, Corporate Relationship Department BSE Limited PJ. Towers, Dalal Street, Mumbai - 400 001 Scrip Code: 532875 Sub: Investor Presentation by the Company dated April 05, 2023 Ref: Regulation 30 of SEBI (Listing Obligations and Disclosure Requirements), Regulations, 2015 We are pleased to enclose herewith the Investor Presentation; the press release enclosed is self - explanatory. The above information is also available on the website of the Company: https://www.allieddigital.net/in/ Request you to take note of the above. Thanking you, For Allied Digital Services Limited NEHAL Digitally signed by NEHAL NITIN SHAH Date: 2023.04.05 NITIN SHAH 15:42:42+05'30' Nehal Shah Director DIN: 02766841 Registered Office: Allied Digital Services Limited, Premises No. 13A, 13th Floor, Earnest House, Back Bay Reclamation, NCPA Road, Block III, Nariman Point, Mumbai - 400 021. B: +91 22 6681 6400 | F: +91 22 2282 2030 | www.allieddigital.net | CIN L72200MH1995PLC085488 INDIA | US | AUSTRALIA | SINGAPORE | UK | BRASIL | CHINA | JAPAN | IRELAND | GERMANY | SPAIN | ITALY | BELGIUM | CANADA#2Investor Presentation April 2023 -P 38 Years 3,000+ Employees 70+ Countries allied digital IT managed. Responsibly. Ⓡ DIGITAL TRANSFORMATION ARCHITECT GLOBAL MANAGED IT SERVICE PROVIDER MASTER SYSTEMS INTEGRATOR www.allieddigital.net#3Safe Harbour Certain statements made in this document concerning our future growth prospects may be interpreted as forward-looking statements, which involve numerous risks and uncertainties that could cause the actual results to differ materially from those in such forward-looking statements. Investors are requested to use their discretion in relying on them. We do not undertake to update any forward-looking statements that may be made from time to time © 2023 Allied Digital. All rights reserved allied digital IT managed. Responsibly. 2#4Δα allied digital IT managed. Responsibly. TABLE OF CONTENTS Introduction Success Stories 04 20 Financial Overview 26 Corporate Overview 32 3#5Introduction - © 2023 Allied Digital. All rights reserved 9 allied digital IT managed. Responsibly.#6Company Overview 38 Years of operations Allied Digital Services Limited (ADSL) is a leading provider of IT Services and Solutions, with an impeccable record of service excellence, since 1984 allied digital IT managed. Responsibly. 70+ Countries Headquartered in Mumbai, India, ADSL is a Global Managed Service Provider and Master Systems Integrator, offering the entire spectrum of infrastructure solutions and services to clients across 70 countries Fortune 100 10 Companies as Customers We have a marquee client base and offer our services to multiple large global customers with several relationships spanning multiple years 3,000 Number of Employees With a capable global workforce of over 3,000 professionals and robust local support functions, we implement comprehensive governance frameworks and a highly ethical approach with a focus on creating sustained shareholder value © 2023 Allied Digital. All rights reserved 5#7Vision Mission Core Values allied digital IT managed. Responsibly. To be the most admired IT Services and Solutions provider by applying 3 megaforces within the organization continually by: • · · Developing Technological depth Enhancing Resources, Reach and Infrastructure Using the best management practices for operational excellence To operate as a technology driven global organization obsessed with customer needs, devoted to building lasting partnerships and acting with integrity, honesty and a spirit of co- operation with customers, suppliers and employees. DIGITAL TRANSFORMATION ARCHITECT GLOBAL MANAGED IT SERVICE PROVIDER MASTER SYSTEMS INTEGRATOR Ethics - Integrity, Honestly and Commitment Attitude, Relationship and Trust - Customer Before Self Capabilities and Infrastructure - Core Pillars of Service Delivery Transparent Transactions - Flexibility and Visibility ethics trust relationship attitude/ infrastructure capabilities transaction © 2023 Allied Digital. All rights reserved 6#8Evolution of Allied Digital 1.0 1994-2001 Value Driven Focused completely on intrinsic value creation 3.0 2008-2013 Inorganic Growth Driven Qualified institutional participation (QIP). Acquisition of NASDAQ listed US Company. 5.0 2020 onwards Disruption Driven Pre-empted technology disruption to leverage emerging technologies and retain prominence in industrial Revolution 4.0 allied digital IT managed. Responsibly. 1984-1993 Profit Driven Grew the company from a team of 3 to 150 people 2.0 2002-2007 Strategy Driven Maiden IPO in 2007 Overcame dotcom bubble burst by retaining focus only on futuristic profit making technologies 4.0 2014-2019 Transformation Driven Major internal transformation at all levels and made company future ready 6.0 © 2023 Allied Digital. All rights reserved 7#9Integrated Business Offerings Cloud Enablement Integrated Solutions © 2023 Allied Digital. All rights reserved Workplace Management Services Cyber Security allied digital IT managed.Responsibly. Infrastructure Management Services Software Services allied digital IT managed. Responsibly. 8#10Service Capability Matrix Cloud Enablement AWS, AZURE, GCP, VMWARE IAAS, PAAS, SAAS Public/Private/ Hybrid Cloud Services Cloud Engineering • Data Factory, Data Lakes, Big Data Micro Services, Containers • Cloud Migrations © 2023 Allied Digital. All rights reserved Cyber Security Integrated Solutions Infrastructure Management Services AIM 360° Cyber • Security Solutions • Endpoint Security . • Managed Security • Services and SIEM Identity & Access Management Threat Intelligence Solutions • Ransomware • • • Prevention/ Network Security / Cloud Security Security consulting and Compliance SOAR, SASE, Zero Trust EDR, MDR, XDR Governance, Risk & Compliances (GRC) • • Master Systems Integration Projects Safe City/Smart City/Campus Solutions Proactive Monitoring of Server, storage, network, firewall etc Application support IBMS IoT Solutions Enterprise Physical Security Automation Operational services, Office365, Exchange, Databases, SAP etc • Enterprise Services - . Technology Backup, DR, • Integration Command/Control Patching, Voice etc • Data Centre Systems Operations • Innovation • Infra Analytics Automation & Transformation allied digital IT managed. Responsibly. Software Services Workplace Management Services • ADiTaaS / ServiceNow Consulting, Implementation and Support • FinoAllied • Cloud DevOps Services • RPA Generative AI / ML Solutions Multi-cloud . Desk side Break- fix/IMAC Services Multi-lingual, Multi- channel Service Desk Endpoint management solutions WFA solutions End User Analytics Global Logistics/ Depot Services Applications • Blockchain • Metaverse 9#11Allied Digital Integrated Tool-as-a-Service (ADiTaaS) allied digital IT managed. Responsibly. MM TTT MADiTaaS 8 8+8 15+ years of IT and Enterprise service management solutions expertise. 100+ customers 75+ employees © 2023 Allied Digital. All rights reserved Certified: PinkVERIFY CMMI Level 3, SOC2 certified, ISO 9001, 27001 & 20000 Highest - standard for IT Service Management Tools Offered across Cloud and on-premises applications 10#12ADiTaaS Platform Great Experience Delivered to employees and customers Cloud Services Mobile SMS Web Conversational IVR יווייוויי CISCO 3 詞 RIMS CYBER SECURITY SERVICE DESK SMART CITIES WAREHOUSE 888 Enterprise Services ADiTaaS AISM Platform Always On-Cloud HR IT FINANCE CUSTOMER SERVICE LEGAL MARKETING Third Party/Customers/Partners Build on A the ADiTaaS Platform Workflows & Integrations Incident Change Problem Request Task Knowledge Base Release Smart Transportation Smart City Smart Home The Foundation for all workflows Li Connected Car Asset Tracking Social Media 1 Platform Notification 1 Data Model Discovery 1 Architecture & Rule Engine Reports & Predictive Dashboards Analytics Knowledge Base Machine Learning Web Mobile Developer Service catalog Artificial Intelligence Conversational UX Tools A System of Record Healthcare Smart Card Cloud Services Integrate and IT communicate Public Cloud Customer Service Sales HR ERP Finance Marketing Supply Facilities Chain Θ across any system or infrastructure aws G ADITS workday PRTG Azure SAP ORACLE A SAP IBM maximo Adobe Payment Monitoring Providers Tools CCTV © 2023 Allied Digital. All rights reserved Multi-Instance, Language & Time Zone Secure & Compliant Scalable allied digital IT managed. Responsibly. 11#13ADiTaaS Interface ɅDiTaaS CONQUERING COMPLEXITY Gmail Maps ɅDiTaaS CONQUERING COMPLEXITY Swati Bandi MAIN MENU Dashboard A ADITaaS Conqueri... Paramount Health... Hw Yonify-Humanware WhatsApp S Swayam Email Generator | R... Free Translation Ser... G ai email generator f.... 三 Enter ticket number and search... 9▾ 5. Combined Dashboard Download Refresh No. Of Calls Logged Today No. Of Calls Resolved Today Total Pending Calls Till Today 20 27 322 1. Incident Dashboard 2. Request Dashboard 3. Change Dashboard 4. Problem Dashboard New Widget 5. Combined Dashboard Create New Welcome back! Please sign in to continue Username swati.bandi My Favorites Incident Request Knowledge Problem Password ADiTaaS CONQUERING COMPLEXITY Swati Bandi Remember me Forgot Password? My Favorites Sign In Incident log in with Microsoft & D 8 Problem Change Task © 2023 Allied Digital. All rights reserved Count of Ticket ID Count of Ticket ID VEDANTA-IOB VEDANTA-STERLITE VEDANTA-VAL J VEDANTA-VA TA-VAL L ALLIED DIGITAL SERVICES LTD Enter ticket number and search... AXIS BANK LTD BOI SHAREHOLDING LTD. BRINKS INDIA PVT LTD EMAMI AGROTECH LTD FOSSIL HUBERgroup India Private Limited CORPORATION INDIA PRIVATE LIMITED) LINK INTIME INDIA PVT LIMITED STATE BANK OF INDIA VEDANTA LIMITED VEDANTA-ESL Count of Ticket ID VEDANTA-HZL = Report Catalog A A A Action▾ Search CSD Reports Request ECSD All Tickets CSD Daily Tickets Knowledge CSD Open Tickets Incident Matrix Reports All Incidents Closed Incidents By Category Closed Incidents By Priority Incident Raw Reports All Incidents All Incidents By Clients csd Customer Wise Open Tickets Count Current Month Incidents By Priority Open Incidents More>> More>> Reporting Incident Summary Reports Closed Incidents By Category 回 Request Matrix Reports Request Reports Report Catalog Report Scheduler Closed Incidents By Open Date Request Status By Category Request Status By Priority All Requests Open Requests Closed Incidents By Open Date Request Status By Technician Create New Closed Incidents By Priority Administration More >> allied digital IT managed. Responsibly. 12#14ADiTaaS Interface = Enter ticket number and search... Φ 三 Enter ticket number and search... My Group Work Select Grid State- Grid State Action▾ Column Visibility 25 Search a. Incident Dashboard B Current Month Incident Count All Incidents ID Y Title T Description Requestor Name T Status Assignment Group Category T Sub Category Iten IN-221218-0001 IN-221217-0001 Monitor Services Monitor Services Monitor Services Priya Lewis Monitor Services Priya Lewis OPEN OPEN IN-221216-0002 Outlook is not working. Unable to s... Outlook is not working. Una... Jagadeep Vudatha.. OPEN ADiTaaS - Support ADITaaS-Support Server Support Account Management Active Directory Pas 33 Count of Tickets Account Management Active Directory Application Pas Requests By Priority Microsoft Out P1: 11 - IN-221216-0001 Monitor Services Monitor Services Priya Lewis OPEN ☐ IN-221215-0001 Monitor Services Monitor Services Priya Lewis OPEN ADITaaS-Support ADITaaS-Support Account Management Active Directory Pas Account Management Active Directory Pas IN-221214-0001 Monitor Services Monitor Services Priya Lewis OPEN ADITaaS-Support Account Management Active Directory Pas IN-221213-0003 Monitor Services Monitor Services Priya Lewis OPEN ADITaaS- Support Account Management Active Directory Pas - IN-221213-0002 Desktop not working Desktop not working Venkatesh Vudatha OPEN ADITaaS-Support Application - IN-221213-0001 Desktop not working Desktop not working Priya Lewis OPEN ADITaaS - Support Application IN-221212-0001 Monitor Services Monitor Services Priya Lewis OPEN ADiTaaS-Support - IN-221211-0001 Monitor Services Monitor Services Priya Lewis OPEN ADITaaS- Support Account Management Active Directory Operating System Win Operating System Account Management Active Directory Pas Pas P4 248 Win - IN-221210-0001 Monitor Services Monitor Services Priya Lewis ப - IN-221209-0001 Monitor Services Monitor Services Priya Lewis OPEN OPEN ADITaaS - Support Account Management Active Directory Pas ADITaaS- Support Account Management Active Directory Pas <-P1 P2 P3 P4 IN 201307.0001 IN-221208-0001 Monitor Services Monitor Canine Monitor Services Priya Lewis OPEN ADITaaS - Support Account Management Active Directory Pas Group Based Incident Count v Monitor Services Drive Louie ODEN Anitas Cunnert Account Management Active Directory 1 2 3 4 5 ► 1-25 of 320 items ADITars CONQUERING COMPL ɅDiTaaS CONQUERING COMPLEXITY Ticket ID IN-221110-0003 Created On Submitted On 11/10/2022 17:30:04 Incident Post Support Survey Resolved On 11/10/2022 16:41:19 11/10/2022 17:29:35 Submitted By ADITaaS Self Resolved By SYSTEM.ADMIN Please indicate your level of satisfaction by selecting the appropriate rating for the below Question: 1) How satisfied were you with the ease of requesting service? * My Tickets Very satisfied O Satisfied Average ID IN-221129-001 2) Knowledge and professionalism of the Remote support staff * R-221110-0001 4/5 IN-221110-000 IN-221110-000 3) Knowledge and professionalism of the Remote support staff * Very satisfied Satisfied IN-220923-000 IN-220923-000 4) Time taken to resolve your problem * IN-220914-000 R-220830-0001 Password Reset © 2023 Allied Digital. All rights reserved Average Dissatisfied ADITaaS-Support Server Support Telecom Support 452 Count of Tickets - P3 159 Open Incidents 343 Count of Tickin Requests By Channels SELF SERVICE 10 PHONE 302 - Open Incident by Technician 400 350 300 250 200 150 100 50 allied digital IT managed. Responsibly. Add Panel▾ Download Filter Refresh Resolved Incidents 109 Count of Tickets CHAT 126 -CHAT EMAIL PHONE SELF SERVICE EMAIL 14 0 0 50 100 150 200 250 300 350 400 Anirban Duary Deepak Shukla N/A Priya Lewis Tania Bhattacharjee Open Incidents By Priority Resolved Incidents By Resolver P1:10 P2: 28 Venkatesh Vudatha 1 Aniban Duary 1 Jagadeep Mudatha: 3 N/A 1 Export to Excel Very dissatisfied N/A Target Tim 12/06/202: 11/17/202: 11/17/202: P4 211 Dissatisfied 11/17/202: Very dissatisfied 09/30/202 09/30/202: 09/16/202: OPEN ADITaaS- Support P4 ADiTaaS Self 08/30/2022 11:51:54 09/06/202: P3 94 SYSTEM ADMIN 64 Priya Lewis 39 <-P1 P2 P3 P4 Anirban Duary Jagadeep Vudatha N/A Priya Lewis SYSTEM ADMIN - Venkatesh Vudatha 13#15Industries We Serve © 2023 Allied Digital. All rights reserved BFSI PHARMA HEALTH CARE OIL / ENERGY / UTILITIES MANUFACTURING RETAIL GOVERNMENT FMCG AUTOMOBILE allied digital IT managed. Responsibly. Client Names On Request 14#16Geographical Presence US SP CANADA BRAZIL Subsidiaries Branches © 2023 Allied Digital. All rights reserved IRELAND UK SPAIN ITALY BELGIUM GERMANY INDIA CHINA allied digital IT managed. Responsibly. JAPAN SINGAPORE AUSTRALIA 15#17Awards and Recognitions allied digital IT managed. Responsibly. Award for Talent Management by World HRD Congress, 2023 TONE GLOBAL AWARDS Inspiring Achievers Award, Istanbul 2022 to CMD Nitin Shah Bb BEST BRANDS Certificate of Recognition ET Best Brands 2021 by Economic Times Mumbai The Economic Times recognises Allied Digital Services as the Best Brand 2021 CIO CHOICE 2021 CIO Choice 2021 by Core Media Mumbai © 2023 Allied Digital. All rights reserved Excellence Allied Digital Services Ltd. Enterprise Security Best Digital Innovation of the Year 2022 by UBS Forums Mumbai Bb THE ECONOMIC TIMES BEST BRANDS 2022 ET Best Brands 2022 bby by Economic Times Mumbai Allied Digital And many more.... 16#18Led by an Accomplished Board Nitin Shah CMD • • Mr. Nitin Shah is a pioneer in India's IT revolution, with a career spanning 42 years He has successfully led the company through various challenges and is currently planning for "creative disruption" in Version 6.0. He holds a degree in Electrical Engineering and a PG Diploma in Computer Management Milind Kamat Non-Executive - Independent Director • • Nehal Shah Director Sunil Bhatt Director A member of the Executive Management Team with over 13 years of experience Leads strategic and operational governance processes of the business Holds a Bachelor's degree in Engineering from University of Mumbai and a Diploma in Computer Technology from Maharashtra State Board of Technical Education Associated with Allied Digital Group for 25 years, with expertise in technology innovation, strategy, business development, product development, solution selling, go-to- market, and customer success. Member of the core management group at Allied Digital and currently serves as the Chief Technology Officer at Allied Digital Services, LLC, USA Swanubhuti Jain Non-Executive - Independent Director Shakti Leekha Non-Executive - Independent Director • • allied digital IT managed. Responsibly. Shrikant Parikh Non-Executive - Independent Director A B.E. in Electrical Engineering from University of Mumbai, Ph.D. in Computer Science from Southern Methodist University, M.S. in Computer Science and Engineering from University of Texas, and PMP certified from Dallas. He has 25 years of IT experience with 33 international patents in industrial research. Anup Kumar Mahapatra Non-Executive - Independent Director • He is a Ph.D. candidate at University of Bradford, UK, faculty in Information Management and Analytics, and Chairperson of the Global Management Program at SPJIMR 35 years of experience as a senior industry executive, including CEO of Atos India and EVP of Atos Group Holds a Post Graduate Diploma in Sales and Marketing Management from NMIMS and MA from Mumbai University Worked in organizations such as Accenture, ICICI Prudential, and Birla Sun Life Insurance with roles in business development, client relationship management, marketing strategy, lead generation and sales, and quality operations • Business Leader, Business Advisor, Author & Speaker who has expertise in driving business transformation through differentiated and market- leading strategies 24 years of experience in business development and management in multinationals with expertise in energy efficiency, security, life safety, renewables, smart cities/loT, and professional lighting products and illumination projects B.Sc. in Agriculture from Odisha University of Agriculture and Technology in 1985 34+ years of experience in the banking sector with strong knowledge in business, operations, credit, and international banking. © 2023 Allied Digital. All rights reserved 17#19Dynamic Leadership Team • allied digital IT managed. Responsibly. Kapil Mehta CFO & COO (USA) Paresh Shah CEO Mr. Paresh Shah has 30 years of experience in IT Applications, Infrastructure, and enterprise business processes, and has won several large outsourcing and systems integration projects He advises customers, forms strategic partnerships and provides enterprise system integration solutions. Jawahar Ali - CEO Integrated Solutions Group Mr. Jawahar Ali has over 20 years of experience in IT & Physical Security He has traveled globally for thought leadership forums, conferences, and seminars on technology and security and has actively participated in consultation and deployment of large-scale security solutions in sensitive environments and key threat areas worldwide • Gopal Tiwari CFO Mr. Gopal Tiwari is a qualified Chartered Accountant and Company Secretary. He has over 32 years of diverse experience in Finance, strategic planning, secretarial, taxation, treasury & corporate development. He has worked with various corporates across industries and possess extensive domain knowledge Mr. Kapil Mehta has 25 years of diverse experience He leads the company's overall operations, business partnering, corporate finance and accounting, reporting and analysis, governance, international taxation, HR, talent management, legal, M&A and risk management. Manoj Shah Chief Information Officer Mr. Manoj Shah is a founding and core member of the Allied Digital management team He has over 33 years of experience in the IT industry and has been associated with the company since its inception He is involved in business strategy planning and execution and has executed several large complex projects © 2023 Allied Digital. All rights reserved • Jai Venkat Chief Growth Officer Mr. Jai Venkat brings more than 32 years of experience in Sales, Solutions Development, Operations, Business Transformation (leveraging emerging technologies) and Service Delivery He has held Senior Executive Leadership roles at Zones LLC, DXC Technology, HP Enterprise, Cognizant, Capgemini, and Infosys. Utpal Chakraborty Chief Digital Officer Mr. Utpal Chakraborty is a data scientist, Al researcher, strategist, and thought leader with over 20 years of industry experience. He has held roles as a principal architect in L&T Infotech, IBM, Capgemini and other MNCs and currently heads the Artificial Intelligence division of YES Bank Rohan Shah Vice President Rohan Shah has a Bachelors of Science in Computer Science from the University of Illinois, Urbana-Champaign He led Business Development and Solutioning efforts, driving growth through consultative sales for various enterprises and public sector initiatives He previously worked as a Software Developer at IBM and received the Outstanding Technical Achievement Award 18#20Dynamic Leadership Team Sair Muhammad EVP - Sales Sunil Nair Business Head Ashish Raghute SVP - IT allied digital IT managed. Responsibly. Fred Parlato Client Solutions Director Responsible for business in the Americas Over 15 years of experience in client relationship management for various IT service providers such as HCL, Infosys, and Microland Experience in IT Infrastructure Services in diverse domains including Service Provider Strategy, Service Support, Service Delivery, Production Support, among others Over 20 years of IT sales experience with a strong focus on relationship cultivation • Senior sales leader with a successful track record of creating multi-million- dollar deals and securing long-term contracts with top businesses . Highly knowledgeable in technology trends, driving revenue gains and cultivating relationships with prospects and existing customers while maintaining strong partnerships with OEMs Mr. Ashish Raghute leads the Cloud, Infrastructure, Cybersecurity, and Applications Practices and Delivery since 2009. He has previous experience as CIO of a multi-division Fortune 500 RV company and as a Principal at IBM and PwC. He has successfully delivered ERP, CRM, E-Commerce, and OSS projects at clients such as AT&T, Sony, Verizon, among others • Mr. Fred Parlato is an Atlanta-based Client Solutions Director who joined Allied Digital in 2010 He has a proven track record in sales, channel, and business development focusing on infrastructure solutions, applications management, asset management, cloud services, security, and end-user computing. He is known for his consistent ability to close new business deals Hubert Wong SVP, Service Ops Debbie Roa Senior Delivery Manager Bradley Moore Senior Ops Manager Neha Bagla Company Secretary • Proven strategic thinker and leader with 20+ years of experience in IT Efficiently aligns employees with organizational goals Experience in private organizations, public entities, and higher education institutions Manages the Delivery and Technical teams for RIMM, EM, PS and GSD lines of business Previously a Sr. Business Analyst at a multi-division Fortune 500 RV Company, Fleetwood Enterprises Global Business Analyst experience at VeriFone and Hewlett Packard Result-driven IT professional Understands the value of customer intimacy and the role of a trusted advisor Successfully implements modernized and leading-edge Global Service Desk solutions for partners and customers Ms. Neha Bagla is a qualified Company Secretary and also holds Bachelor degree of Law. She plays a significant role in Legal, Governance, Investor Relations, Compliance and Corporate Affairs of the Company. She has deep knowledge and understanding of Corporate laws, statutory and regulatory Compliances © 2023 Allied Digital. All rights reserved 19#21Success Stories - © 2023 Allied Digital. All rights reserved 9 allied digital IT managed. Responsibly.#22Success Story - Auto Manufacturer Client Top 10 global auto maker, US$ 35 Bn Annual Revenue 82k+ employees 175 countries, 6,500+ touchpoints • 3-year client Approach Scope • Workplace Services • Deskside Support for HQ and field offices Next-Gen Service Desk • Dedicated service desk support Challenges Was seeking an Innovative approach in ITSM given changing global business models in the Auto Industry, backdrop of global consolidation in sector and need for sustained cost efficiencies Enablers ✓ADITaaS ivanti PRTG Network Monitor MARTELLO iQ © 2023 Allied Digital. All rights reserved allied digital IT managed. Responsibly. Solution • • • • Implemented ADiTaaS platform 4.0 with ITIL processes Integrated various sources for managing centralized alerting and incident management for all units Implemented custom SLA for various business units Chatbot implementation • Proactive alert monitoring tool implementation for critical enterprise devices and SAP . Implementation of Martello IQ Analytics aggregation platform Benefits Automation and Elimination • Proactive State-of-the art Transformation Tools • Integrated across the globe • Customized for the organization • End User satisfaction improved . Good cost efficiencies 21#23Success Story - Appliance Manufacturer Client US$ 37 Bn Annual Revenue 12k+ employees 31+ sites in 30 countries 1.5Y client Challenges Cost & Quality Enablers Lack of analytics and reporting Seeking Reduced operating expense Outsource IT to partner Constantly changing skillsets, needed reliable rates and service ייייייי ZEBRA CISCO DELL Microsoft servicenow. A AUTOCAD © 2023 Allied Digital. All rights reserved Approach Scope • Workplace Services • • Deskside Support for HQ and field offices Next-Gen Service Desk • Dedicated service desk support Solution allied digital IT managed. Responsibly. Benefits • 22 dedicated FTEs for HQ and manufacturing plants • • Factory & warehouse, Conference Room, and Tablet Support SLA-based support for HQ and separate SLA for manufacturing sites Servers, Scan-guns, label printers, VDI, CAD Support for: 4 call and dispatch centers 12 Area distribution centers 4 parts distribution centers 170 local delivery sites Dynamic Delivery Model . CSAT 4.5/5 . SD ASA from 48 to 22 seconds • First Contact Resolution - 97% • ARC/RRC Pricing Model Created instant ticketing & smart monitoring for factory floor working to automate reboot process 22#24Success Story - Leading Logistics Player Client • Global Industry leader Reaching more than 220 countries and territories Connecting markets comprising over 90% of the world GDP End to end reach within one to three business days Challenges Seeking a Responsive & Reliable IT Partner Scope . 24x7 Service desk support with Stringent SLA & quick turnaround time for Incident & Service Request Multi Location support - 220+ Locations • Skilled Engineers availability onsite and on demand to manage 220+ Locations within the SLA. • • • • Solution allied digital IT managed. Responsibly. • • • • • • Allied Digital services set up a high end and skilled service desk to provide better FCR. Trained the resources on Application support and increased the total FCR to 75% Mapped trained resources for all the on-site and on-demand locations. Created a pool of trained Back up engineers to cater to any surge in the IMAC activities or any attrition. Created a well-documented SOP and training manuals to quickly onboard Engineers. Achieved higher SLA of 99% at the end users by implementing Continuous Improvement Plans and Governance Technology Enablers • Service Desk Ticket Automation. . Application support training manuals • 24 x 7 Service Desk to support multi-Location and multi-Operation service window. Experienced and Multiskilled resources to manage both Infrastructure and application tickets Manage Incidents, Service Request and on demand support for IMAC Governance and reporting Benefits © 2023 Allied Digital. All rights reserved Driving Constant Service Improvement plans across skilled resources. Implemented CSAT surveys and Genius bars for walk-in tech support. • • Automation of eligible L1 Tickets and hence reduced ticket size. Improved operating efficiencies which results in smooth functioning of Business. • Improved CSAT score from 60 to 78 with improved customer support, minimizing wait times, offering multichannel support and personalized responses. • Awarded extension of managed services 23#25Success Story - Pune City Surveillance Project allied digital IT managed. Responsibly. Client • Home Department, Government of Maharashtra in co-ordination with Pune Police Department Stake holders: Government of Maharashtra, Pune City Police Department headed by Commissioner of Police and Allied Digital - Master Systems Integrator Bids submitted by the bidders were evaluated by a committee headed by a Senior Faculty from IIT Mumbai, DIT Maharashtra and Project Consultant PWC Challenges Scope . . • Pune City Surveillance Project was the first of its kind pan city surveillance initiative in the country in 2015 by a State Government covering an area of 645 Sq km. Camera position and view at each location coordination with Municipal Corporation, Power Supply Board, Telecom and Police that was addressed through Joint site survey Multiple agencies coordination was a challenge that was addressed through formation of Project Implantation Committee comprising of all stake holder to discuss and resolve issues during fortnightly meetings • • • Installation of 1300+ IP cameras Across Pune/ Pimpri-Chinchwad Command and Control Centre for real-time situational awareness & response Automatic Number Plate Recognition System and Video analytics for automated detection and proactive response. Digital backbone provided by BSNL. Solution . • • System Design based on Best of Breed Products and Solutions from leading OEMs High performance, High Availability & Resilient Design and Scalable solution Intelligent Network Cameras used which provide Bandwidth & Storage Optimization VMware Virtualization (probably used first time Globally in a large- scale Video recording solution in 2015) • Optical Fibre based Fully Redundant N/W Backbone up to Camera Poles Benefits 100% Terrestrial Wired Network . . • Traffic Violations Fine exceeding INR 12 Cr. Collected during the five- year period Centralized Control Technology with GIS and GPS capabilities for Real time tracking and response Detecting, alerting and recording traffic violations such as wrong lane driving, 'no entry' violations through smart video analytics Video clips with water marking presented in Court of Law as evidence Offender's actions captured on the camera used for crime scene reconstruction Integrated Command & Control Centre provides cockpit view of the city with on demand virtual tour of all locations by the Police Force for real time situational awareness • 45+ Police Monitoring Stations. • 440+ junction monitoring. • End-to-End IT infrastructure Setup by Allied Digital Team © 2023 Allied Digital. All rights reserved 24#26Key Differentiators Technical competency in providing cutting-edge solutions that meet the highest standards. Our company supports on Next Generation technologies and remains ahead on the technology curve. One Stop Shop - End-to-end support to our clients, from ideation to implementation, ensuring a seamless experience. Our company provides Multi-vendor, Multi-product, Multi-location, Multi technology services across the globe. Rich experience of nearly 4 decades, World Class service governance, best practices & maturity model on service delivery with several industry body certifications Direct support to clients without the use of any sub-contractors wherever possible. Focus on Continuous learning and skill development of the Large and diverse workforce driving low levels of attrition Cost-effective solutions without compromising on quality, allowing our clients to maximize their ROI. Flexible and Agile, Adaptable to changing circumstances with teams that are empowered to enable quick decision making. 25#27Financial Overview - Beli © 2023 Allied Digital. All rights reserved 9 allied digital IT managed. Responsibly.#28Historical Profit & Loss Statement allied digital IT managed. Responsibly. Particulars (Rs. crore) FY2019 FY2020 FY2021 FY2022 9M FY23 Net Revenue from Operations 240 330 358 485 494 Total Operating Expenditure 201 282 313 415 424 EBITDA 39 48 45 70 70 EBITDA margin (%) 16% 14% 12% 14% 14% Finance Costs Depreciation and Amortization Other Income Profit before Exceptional Items & Tax Exceptional Items (Gains) PBT Tax Expenses 10 7 4 3 3 22 22 22 20 13 44 6 4 3 11 24 24 50 68 60 0 0 24 0 15 24 24 74 60 PAT 12 PAT without Exceptional Items 229 5 4 13 15 19 19 61 44 19 19 37 44 PAT Margin (%) without Exceptional Items 4% 6% 5% 8% 9% EPS without Exceptional Items 2.47 3.83 3.82 7.11 8.14 Consolidated Figures 27 © 2023 Allied Digital. All rights reserved#29Historical Balance Sheet allied digital IT managed. Responsibly. Particulars (Rs. crore) FY2019 FY2020 FY2021 FY2022 H1 FY23 Assets Non-Current Assets 312 297 295 300 298 Inventory 34 35 35 38 39 Receivables 196 203 164 199 208 Other Current Assets 91 88 147 157 192 Total Current Assets 322 326 346 393 440 Total Assets 633 623 641 693 738 Liabilities Shareholders' Funds 446 468 484 556 590 Long term borrowings 13 6 LO 5 5 3 Other Non-Current Liabilities 26 27 26 27 25 Total Non-Current Liabilities 39 32 30 32 29 Payables 24 60 63 51 50 Short Term Borrowings 51 48 50 38 41 Other Current Liabilities 74 15 13 16 28 Current Liabilities 149 122 126 105 119 Total Liabilities 633 623 641 693 738 © 2023 Allied Digital. All rights reserved 28 Consolidated Figures#30Key Financial Ratios allied digital IT managed. Responsibly. Particulars (Rs. crore) FY2019 FY2020 FY2021 FY2022 9M FY23 EBITDA margin (%) 16% 14% 12% 14% 14% PAT Margin (%) 4% 6% 5% *8% 9% Debt to Equity 0.15 0.11 0.11 0.08 0.05 Return on Net worth (%) 3% 4% 4% 7% 10% Return on Capital Employed (%) 3% 5% 4% 8% 11% Inventory Days 92 66 60 50 49 Debtor Days 295 221 165 148 141 Creditor Days 52 92 90 55 51 © 2023 Allied Digital. All rights reserved Note: Consolidated Figures *PAT exclusive of exceptional items of Rs. 24 Crore 29#31Historical Financial Trends Revenue from Operations EBITDA allied digital IT managed. Responsibly. 16% 485 358 658 494 14% 14% 14% 12% 330 93 240 FY19 39 48 45 70 70 FY19 FY20 FY21 FY22 9M FY23 FY20 FY21 FY22 9M FY23 Annualized Annualized -- Margin (%) EBITA Revenue PAT 6% 5% 5% 9% *8% 59 12 19 19 37 44 FY19 FY20 FY21 FY22 9M FY23 Annualized PAT 111 - Margin (%) Note: Consolidated Figures © 2023 Allied Digital. All rights reserved Return Ratios 11.0% 8.0% 10.0% 5.0% 4.0% 7.0% 3.0% 4.0% 4.0% 3.0% FY19 FY20 FY21 FY22 9m FY23 (Ann.) ――RONW 111 ROCE Figures in Rs. crore unless specified otherwise *PAT exclusive of exceptional items of Rs. 24 Crore 9M FY23 (Ann.) figure calculation (9MFY23 + avg of Q1, Q2 and Q3) 30#32Revenue Breakup Revenue by Geography FY22 87% 13% YTD 9M FY23 80% FY22 8% 20% ■ India ■Rest of World ■India ■Rest of World 92% Revenue by Offering YTD 9M FY23 12% 88% ■ Services ■Solutions ■Services ■ Solutions Revenue by Customer Profile FY22 YTD 9M FY23 6% 8% ○ ° 94% 92% allied digital IT managed. Responsibly. © 2023 Allied Digital. All rights reserved Government Customers Enterprise ■Government Enterprise Note: Consolidated Figures 31#33Corporate Overview - Beli © 2023 Allied Digital. All rights reserved 9 allied digital IT managed. Responsibly.#34Empowerment, Responsibility and Accountability (ERA) for Employees . • Total Transparency at the forefront We are characterized by inclusive growth and collective decision- making practices Our CMD believes in empowerment at all levels of the organization Employee Presence 22% INDIA USA ROW 8% 70% • • Our goal is to strengthen our core team and ensure we can achieve great success Our approach has shifted from individual-driven to team- oriented delegation, following the exemplary "Guru Shishya model" • • . allied digital IT managed. Responsibly. L We follow a Management by Participation business model We believe in decentralized decision-making The approach provides enough bandwidth to top management for forward-thinking business growth Allied Digital Services believes in a culture of Empowerment, Responsibility, and Accountability - ERA where these three - principles go hand in hand Employee Life Cycle Attraction Onboarding Development Separation {} Recruitment Enablement Retention 33#35Environment, Social and Governance (ESG) allied digital IT managed. Responsibly. ENVIRONMENT Several energy saving activities in premises ADSL is involved with Microsoft and Deloitte to work on Wildfire prediction and situation management ADSL plans to support tree plantation activities ADSL globally adopts practices of filtered water and restricts use of bottled water discouraging use of plastic ADSL is engaging NGO agencies to drive e-waste management ADSL is proactively monitoring its resource usage including electricity bills, supply chain risks on various electronic goods with OEMs © 2023 Allied Digital. All rights reserved SOCIAL ADSL has documented comprehensive HR policies and made them available online. Besides, HR frequently updates employees on pandemic. Also rewards and recognition programs are conducted. ADSL believes in "Employee nurturing as everyday's role of a manager" ADSL adheres to its policy of being gender neutral and support opportunity for disabled The company has been globally promoting equal opportunity and diversity. It has strong "Core Value Pyramid" where Ethics and Integrity is at top and believes in "walk the talk." Company also publishes periodic newsletters to employees Several CSR activities such as Padma Pragna Private Trust Women empowerment initiatives Free Covid vaccination drives ADSL complies to statutory regulations and labour laws. GOVERNANCE Internal controls at ADSL include Whistle blower policy Employee grievance and support services online and offline Open door policy Mandatory onboarding procedures to communicate policies, code of conduct and "Core Value Pyramid" Continuous communication during leadership town hall sessions Being a public listed company, all required statutory and regulatory compliances are in place 34#36Corporate Social Responsibility allied digital allied dota We realize that besides growing our businesses it is also vital to build trustworthy and sustainable relationships with the community at large. This is one of the key drivers for all our CSR programs The Allied Digital team join hands with Habitat for Humanity to reach out to the tribal population in the Karjat area of Maharashtra India Padma Pragna PRIVATE TRUST © 2023 Allied Digital. All rights reserved allied digital IT managed. Responsibly. Our Trust helps the needy people by providing following support: Medical support to Cancer Patients . Education . Society Upliftment • Full filling necessity Dharamshala • Food 35#37Capital Market Statistics Face Value Price Data (as on 31st March 2023) Market Price 5.0 75.9 Dividend Payout allied digital IT managed. Responsibly. 52 Week H/L 157.7/72.9 Market Cap (INR Cr) 416.2 15% EPS (TTM) 11.2 10% P/E Ratio 6.9 Equity Shares Outstanding (Cr) 5.5 1 Year Avg. Daily Trading Volume ('000) 197.4 1 Year Avg. Daily Net Turnover (Cr) 2.3 FY20 FY21 Market Cap. (in Rs. Crore) 416 Mar'23 99.7 Dec '19 Public, 47% Shareholding Pattern 20% FY22 Promoters, 53% 36#38Takeaways Deep Technical Competence - Providing cutting- edge solutions to a global customer base. Rich Experience - Track record of nearly 4 decades Marquee Customer Relationships - Successful, multi- year relationships spanning B2B and B2G verticals Growth Oriented ― Large and growing order book well diversified across customers and geographies Leadership - Dynamic and competent leadership guided by an able Board Financially Sound - Adequate resources for growth, can make necessary investments towards large projects - Recognised Honoured with several awards and recognitions by industry bodies, clients and regulators Stakeholder Focused - Favourable employee policies, shareholder friendly, compliant and well-governed 37#39About Us We are a BSE/NSE-listed Global leader in Information Technology consulting and services, since 1984. HQ in Mumbai, India, we are a Global managed service provider and Master Systems Integrator, offering infrastructure solutions and services to clients in 70-plus countries. The service portfolio ranges from cloud enablement, cyber security, integrated solutions, infrastructure management, software services, and workplace services. We were the first Indian company to have executed a Smart City Project with our Pune City Surveillance project delivery in 2015. The company has a global workforce of 3,000 plus professionals, local support functions, and governance frameworks, and offers its expertise and services to several Fortune 500 companies. Website- www.allieddigital.net allied digital IT managed. Responsibly. © 2023 Allied Digital. All rights reserved For further information, please contact: Ms. Neha Bagla, Company Secretary Allied Digital Services Ltd +91 22 66816477 [email protected] | [email protected] Mayank Vaswani | Mit Shah CDR India +91 98209 40953 | 99201 68314 [email protected] | [email protected] 38#40Thank you allied digital IT managed. Responsibly. 39