#1Investor Presentation January-June 2021 Klarna Bank AB (publ) (Corp.ID 556737-0431) Klarna. 5 T a co#2Shop. Pay. Bank. Smooothly. Klarna.#3Strong financial growth across the board. 53% Gross merchandise volume YoY growth 40% Total net operating income YOY growth 38.9% (22.3) CET1 ratio³ USD 39bn Gross merchandise volume SEK 328bn¹ (215bn)² USD 755m Total net operating income SEK 6,345m (4,518m) (22bn) (466m) The information is presented for Klarna Bank AB (publ). ¹Klarna's results are reported in SEK. To arrive at USD values, average exchange rates over the period have been used. 1 USD equals approximately 8.4 SEK for the first six months of 2021. All percentages are calculated on a SEK basis. 2 Klarna's results are reported in SEK. To arrive at USD values, the average exchange rates YTD have been used; 1 USD equals approximately 9.7 SEK for the first six months of 2020. All percentages are calculated on a SEK basis. 3 Consolidated Group CET1#4Klarna's consistent track record of growth. We have outpaced global and US e-commerce growth for the past 3 years US GMV in H1 2021 outperforms full year 2020 sales 116 H1 2018 Klarna GMV (SEKb) 49% Global Klarna volumes CAGR *Source: Statista, 2018-2020 CAGR Klarna Global GMV - H1 149 H1 2019 Klarna CAGR 2YR 36% 20% 215 H1 2020 49% 328 H1 2021 Global retail e-commerce CAGR 2YR 20% Global retail e-commerce CAGR* 0.5/1.3 FY H1 2018 1.4/6 FY Klarna US GMV - H1 H1 2019 Klarna US GMV H1 (SEKb) 334% Klarna US volumes CAGR 267% 1 22 FY 7 H1 2020 Klarna US GMV FY (SEKb) 334% 27 H1 2021 Klarna CAGR 2YR 23% US retail e-commerce CAGR*#5Huge opportunity for continued growth. Sources: Statista Total cashless transactions 2019 $7.1tn E-commerce 2019 $3.4tn Klarna H121 $39bn Klarna 2018 $29bn K.#6Building a sustainable global digital economy by creating benefits for consumers and retailers alike. Shop Trusted brand • Price drops One platform • Easy returns • Inspiration Vibe program Collections Pay • Spread costs • Payment snooze • Fast checkout • Budgeting tools • Zero interest on pay later Bank Current and savings accounts Consumers Ĉ Klarna. jj A Retailers to Grow • Powerful partnerships Halo effect of Klarna brand • Web referrals . Loyal customer base Unparalleled insights ● Consumer acquisition Support • Partner Omnichannel success teams co-marketing ***Simplify • Zero credit risk. Fast integration.#7Ca Browser Inspiration Saved Shop anywhere with Klarna. Bookmarks Wish list Search or type URL Featured stores NOOR K. Indoor 9:41 K. Recently viewed Kayra O A In-store My Klarna Cropped pants $70 aura.com History Recently visited K. Elite White sneakers $140 $110 modenoir.com Elite Products, Brands or Stores Nike React Element 55 Footlocker.com One-time cards MODE NOIR Mode Noir Browser Inspiration Wish list In-store My Klarna K. Tom Dixon Pendant Light View all Nike Pro Get Fit Icon Track... Nike.com 5 Aesop Gentle Facial Clean... Aesop.com 51 @ Cancel Clear all 5 Trending in womens Deals 20% 20% off on your first purchase La Browser Inspiration 9:41 ← Best of basics L Wish list 35% Get 35% off on all dresses L Shop smarter for the planet View all A In-store My Klarna We're on a mission to help you understand the CO₂ footprint of shopping and the impact it has on the planet. Track how much CO₂ your purchases produce. Clothing & Apparel .... Get insights about your habits and high-impact purchases. View my CO₂ footprint Deals Make sense of how shopping and the climate are linked. 5 Report return We will pause your statement so you don't have to pay while your return is processed. Please follow these steps 1 Ensure to follow the store's return policy. 2 Keep the tracking ID of the returned package. BRITE 3 Wait for your statement to be updated. 9:41 Ready to pickup Confirm UPS Pickup store 348 Greenwich St Pickup code: 5826 Open Closes 11:00 PM Get directions all Shipment delivered to service point Mark as delivered macy's B Delete Shop with Klarna everywhere through one app. Live in US, Australia, Sweden, New Zealand and now UK (June 2021) 1. Search and shop anywhere in the browser 2. Discover and get inspired 3. Create and save collections 4. Price drop notifications 5. Daily deals tailored to you 6. Pay with Klarna everywhere 7. Spend overviews and management 8. CO2 tracking 9. Post-purchase tools K.#8In-app shopping is a high growth volume segment. E-commerce volume by channel projected growth (2018-2023) 125% 0% In-store Sources: Emarketer, Sensor Tower, Business Wire Web In-app And Klarna is well placed to capture growth. Global Cumulative App Downloads H1 2018 - H1 2021 36m Klarna 235% CAGR 13m Klarna <0.5x US Cumulative App Downloads H1 2018 - H1 2021 Source: App Annie Competitor 1 137% CAGR ~0.7x <0.3x Competitor 1 Competitor 2 63% CAGR ~0.6x Competitor 2 <0.2x Competitor 3 ~0.4x Competitor 3 <0.1x Competitor 4 <0.2x Competitor 4#9Driving consumer acquisition and adoption ... across demographics as consumers seek sustainable forms of credit. Indexed Global Active Users (Quarterly) 100 182 4Q17 1Q18 2018 3Q18 4Q18 1Q19 2019 3Q19 4Q19 1Q20 2020 3020 4020 1021 2Q21 1.7x Indexed Consumer Growth vs H1 2018 38% 90m 2.3x Active users 2.7x Gen Z - 18-24 H1 2020 1.7x 38% 2.2x 2.6x Millennial - 25-40 H2 2020 H1 2021 1.7x 2m Transactions per day 41% 2.2x 2.8x Gen X - 41-55 CAGR H1 2018-H1 2021 53% 2.0x 2.5x 3.6x Baby Boomer - 55+#10Consumers are moving their spend to Klarna over time. Average # of Orders by Consumer Cohort in Sweden 2016 H1 100 2017 H1 H1 2019 Purchase Frequency Growth Index Growth Markets 2018 H1 Established Markets H2 2019 2019 H1 H1 2020 2020 H1 H2 2020 6 YEAR+ ~35x ~22x ~18x ~15x ~13x ~12x <1 YEAR ~7x 2021 H1 286 164 H1 2021 And customer satisfaction remains high. Klarna Net Promoter Score grows as markets mature and remains steady in the good to world class percentiles. 72 Average US NPS *Source: Retently 65 Average SE NPS The average NPS for banks is 34* Above 50 is considered excellent Bain & Co K.#11HM RALPH LAUREN VANS SAMSUNG SONOS ASOS SEPHORA Etsy BEAUTYCOUNTER Calvin Klein macy's PRABAL BED BATH & GURUNG BEYOND CURRENT NET-A-PORTER OLAPLEX. Dickies NEW Ⓡ storytel PANDORA lululemon MR PORTER JBL HONEST by HARMAN BUILD EST. HAUS DA LABORATORIES BEAR Ⓡ 1991 :> Long-term growth partner for retailers of all sizes. 250k global retail partners 13,000 SMBs onboarded globally through Klarna's organic pipeline Expanded relationships with Shopify and Stripe into 6 new markets to support SMBs $4.5m of free services and marketing exposure donated to US SMBS, focused on minority and female-led businesses £3m of free services to donated to support growth of UK SMBs#12Supporting retailers to enhance the consumer shopping experience with value additive services. Bringing innovative global marketing support to retailers through Klarna partnership Indexed Growth of Affiliate Revenue (H1) 1x H1 2019 29x H1 2020 127x H1 2021 New services to support retailer growth announced in H1 ● ● ● Comparison Shopping Service (CSS) in 21 markets Al styling and content creation engine Social shopping video Conversational commerce across social and web channels, helping consumers with live product selection, information and advice Platform to connect retailers with the right content creators for their audience and track campaign success effectively.#13Ensuring consumers get a fair deal. 60% The customer comes first. 35% Our services are built to solve problems that matter for shoppers, not to make short-term profit. Revenue Split by Customer Type #1 most sustainable bank¹ Consumer Revenue % of Total H1 2018 Merchant Revenue % of Total H1 2019 We display clear terms and any costs up-front, so there are no unpleasant surprises. Friendly and transparent. 44% are more likely to shop when Klarna is available H1 2020 Sources: 1 https://hallbaravarumarken.se/ 2 Kantar Sifo reputation index 2021 H1 2021 Always here to help. We send friendly payment reminders and offer 24/7 customer support in local languages. 12th most trusted overall brand² In line with our business strategy, retailer revenue is growing at a faster rate than consumer revenue and is increasing as a proportion of total revenue. Total consumer revenue continues to grow in line with consumer growth but we continue to nudge consumers to avoid late fees. 9:41 X The Never Forget Test. Gör testet, glöm aldrig mer, få tillbaka din påminnelseavgift. Vi vill att det ska bli lättare att komma ihåg att betala sina fakturor i tid och på så sätt undvika påminnelseavgifter. Ta testet och lär dig mer om hur du undviker påminnelseavgifter. Starta testet#14Helping our customers to a better way to bank. We are strongly opposed to predatory credit, both from traditional banks and payday loan providers. Real actions that help shoppers make smart decisions. Product transparency. Increasing the clarity of payment schedules and interest at checkout. Mindful money. Educational work in through Social media, content creators and our blog. Financial wellness app features. Rich overviews, budgeting tools, pausing of payments and much more. #1 most sustainable bank¹. We are commitment to building services responsibly. Not only are we compliant across 20 markets globally, we also go beyond what any bank has done before. Tiffany @kygurl62689 Replying to @Klarna I choose Klarna at checkout because I know I can rest easy and only have to pay for my items over time when a payment is due. Klarna app makes it simple to check my progress of payments or pay off what I owe early. #WhyPayInterest ella @writingbyella @klarna is great because you don't have to wait ages for refunds, especially if you're trying on multiple sizes #WhyPayInterest laura miller @iamlauramiller Replying to @Klarna shopping with Klarna cos I can get outfits for my work when I need them without risking overdraft fees or interest. Don't like credit cards tbh. #WhyPayInterest Sources: 1 https://hallbaravarumarken.se/#159:41 Your carbor footprint tr We're on a mission to help the CO, footprint of shopp it has on the planet. L 02 0 Track how much purchases produ Get insights abou high-impact purc Make sense of ho the climate are lin View my CO₂ f 9:41 G 0 April 2021 327 kg CO₂ R SNEAKHUB Emissions overview BE Supporting consumers in making everyday decisions for planet health. About the same as a 1753 km car trip 278 Nov Dec Jan Insights 345 High impact purchases Readalot Sneakhub 415 Feb 282 327 Mari Apr 140 kg CO₂ 34 kg CO₂ The average Swedish person emits ra sts Monthly invoice Purchases 8 CO₂ emissions ♡ Loyalty ak Items M Wallet My Klarna In-app CO2 tracker Customers can now track the carbon footprint of their purchases from within the Klarna app. 9:41 ☆ Your order has been placed. You will receive payment instructions by email in the middle of the next month. Order details Total amount Order number all View details Give One. For the planet. $300.00 102938375638 Give one minute of your time. Make a difference for the planet. Donate now. 9:41 Your order has been placed. You will receive payment instructions by email in the middle of the next month. Order details Total amount all- Order number View details $300.00 102938375638 Give One. For the climate. Give one minute of your time. Donate straight to organizations battling climate change. Donate now. Checkout donations Offering customers the opportunity to donate directly after a purchase to selected charities.#16Playing our part in reducing our impact on the planet. Er 50% reduction of our emissions by 2030 100% renewable energy by 2025 Next payment on April 30 4455 $125.00 $128.33 Paid Apr 30 a $128.33 May 14 O Track your CO₂ footprint. 327 kg CO₂ Y About the same as a 60 km car p High Impact purchases $128.34 May 21 O Carbon Removal. Reducing our emissions. As part of our climate commitment, our target is to reduce our emissions by 50% by 2030 through facilitating supplier reductions, reviewing the carbon intensity of cloud regions when we expand our cloud infrastructure, buying zero-carbon electricity, and reducing business travel and commuting. Following best practices. To get to our goal we are following the WWF and BCG Blueprint for corporate climate action. We celebrate their strategy of sharing, reducing, pricing emissions, and then contributing to climate action. Supporting climate projects. We make annual financial contributions to high-impact climate projects, including carbon removal, blue carbon initiatives, reforestation and forest protection, and high-impact emission reduction projects. The annual sum will be established through an internal carbon tax set at $100/tonne for all scope 1, 2 and travel emissions (remaining scope 3 emissions set at $10/tonne).#17Thank you. Klarna.