#1TaskUs#2Introduction#3fili Digital Customer Experience Content Security Artificial Intelligence Operations#4oscar zoom NETFLIX Uber coinbase#52017-2020 60% Revenue CAGR Average Net Revenue Retention Rate 125% 2018-2020 2020 22% An Adjusted EBITDA Margin#6Our Founders Story#7Jaspar Weir President and Co-Founder R Bryce Maddock CEO and Co-Founder#8Working with Uber#923,600+ Employees 18 Offices 8 Countries As of December 31, 2020#10Market Opportunity#11A 3 of the top 4 social media sites 3 of the top 4 food delivery apps #1 audio and #1 video streaming service#1212% Attractive Digital Economy Verticals 14% Food Delivery On-Demand Transport 15% 16% eCommerce Online Mobile Gaming 19% Streaming Services 20% Digital Health Projected market growth CAGR from 2019 to 2023 HP 26% Fintech (S) 26% Social Media#13Attractive Vertical Growth 18% CAGR 2019-2023#14$100B Horizontal Market Opportunity Customer Experience $77B Market Size 20-25% CAGR 2018-2021#15Customer Experience $77B Market Size 20-25% CAGR 2018-2021 $100B Horizontal Market Opportunity Content Security $5B Market Size 40-50% CAGR 2016-2021 Artificial Intelligence Services $18B Market Size 20% CAGR 2020-2024#16Digital CX Service Lines Content Security Al Operations 'TaskUs delivers digital customer experience, content security, and artificial intelligence operations for many of the world's most innovative brands.,,#17Digital Customer Experience#18Anca Van Assendelft Senior Director, Digital Customer Experience Strategy#19Jarrod Johnson Chief Customer Officer#20Two-Sided Marketplace L CHAD In-App Chat Email 9 Phone Driver Rider#21Three-Sided Marketplace L. JAMAAD In-App Chat Email 9 Phone Driver Customer Merchant#22Working with ! deliveroo#23Content Security#24Rachel Lutz Guevara VP, Global Wellness & Resiliency#25Phil Tomlinson VP, Content Security#26Al Operations#27Manish Pandya SVP, Digital#28Digital Innovation & Automation#29Curt Gooden Chief Information Officer#30LICA ConnectUs Better Management#31Assist Us Better Productivity#32Automate Better Workflow A#33Sales & Marketing#34Jarrod Johnson Chief Customer Officer#35B2B Sales Engine "We built our sales team more like a B2B SaaS business....#36Strong Track Record of Sales Wins Across New and Existing Clients 68% 42% 37% 2018 Win Rate ($ basis) as % Total by Year Existing Clients New Clients 50% 45% 40% 2019 58% 57% 55% 2020#37Strong Track Record of Sales Wins Across New and Existing Clients 68% 37% 2018 Win Rate ($ basis) as % Total by Year Existing Clients New Clients 50% 40% 2019 58% 55% 2020 24 2018 New Clients Won (#) 27 2019 36 2020#38Diversified Client Base 6% 12% 7% 4% 5% 20% 2020 13% 21% 12% Social Media On Demand Travel + Transportation Entertainment + Gaming HiTech Retail + E-Commerce Fin Tech Health Tech Prof. Services + Industry Other#39Lifecycle of a TaskUs Vertical KOJ Identify -4 W Engage Win 7 RA Expand Up-Market#40LIG POSITS NE 113% Revenue CAGR 2017 to 2020#41Financial Highlights#42Balaji Sekar Chief Financial Officer#4360% Revenue CAGR 2017-2020 22% Adj. EBITDA margin 2020 99% Revenue from recurring revenue contracts 2020 125% Net revenue retention 2018-2020#442020 Revenue by Service Offerings Content Security 27% Al Operations 10% Digital CX 63%#4522% 15% adj. EBITDA 2020 adj. Net Income 2020#46Revenues by Delivery Geography United States 36% Rest of World 8% 2020 Philippines 56%#47Q1 2021 Highlights#4849% Organic Revenue Growth 2021 Q1 $152.9m $39.5m 25.9% Revenue Adjusted EBITDA Adjusted EBITDA margin#4927,500 +3,900 Q1 2021 Global Headcount Q1 2021 Global Headcount Increase Q1 2021#50The TaskUs Experience#51People & Site Strategy#52Kerry Carstairs SVP, Client Services#53Diversity & Inclusion#54Robin Strup Senior Director, Diversity & Inclusion#55Women's Empowerment Black and Brown Voices Gender Equality www.LGBTQIA+#56Recruitment & Retention#57Vinay Sharma Chief Learning Officer#58383,838 312,943 71,190 62,742 8,448 8,179 2020 Recruitment Leads/Applicants Incomplete/Uncontactable & Failed Assessments Passed and Endorsed to Recruiter Interview Failed Language/Uncontactable & Validation Interview Offers Made Hired#59Learning Experience#60Working with zoom#61The Impact of Culture#62Employee Net Promoter Score 72 > 4.0x Average Organization 75 >2.5x Average IT Service Provider Client Net Promoter Score#635.0 4.0 3.0 2.0 1.0 glassdoor Rating as of March 2021 4.6 Taskus 4.2 Globant 4.1 EPAM 4.1 Appen 4.0 Accenture 3.9 Telus 3.8 Genpact 3.6 TDCX 3.6 3.4 3.2 24/7 Intouch Teleperformance Webhelp#64Future Growth Strategy#65!!!! || Grow with current clients 60% Revenue CAGR (2017 - 2020) KY#66ка k Extend solutions with current clients 125% 2018-2020 Avg. Net Revenue Retention rate#67Global Expansion Doubled clients in multiple geographies from 2017-2020#68Geographic Footprint USA 3 Sites MEXICO 1 Site COLOMBIA 1 Site IRELAND 1 Site GREECE 1 Site INDIA 1 Site TAIWAN 1 Site PHILIPPINES 9 Sites#69New Clients 52% of new client wins came from inbound requests or referrals (avg. 2018-2020)#70M&A Opportunities to expand into higher value services and additional capabilities#71In Conclusion#722020 Revenue Voice 4% O Digital + Omni-channel 96%#7399% Of revenues from recurring revenue contracts#74125% NRR#75TaskUs Outsourcing Reimagined for the Innovation Age