#1NICE Investors Presentation May 2022#2Forward Looking Statements Disclaimer This presentation contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. In some cases, forward-looking statements may be identified by words such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," and similar expressions. Forward-looking statements are based on the current beliefs, expectations and assumptions of the Company's management regarding the future of the Company's business, future plans and strategies, projections, anticipated events and trends, the economy and other future conditions. Examples of forward-looking statements include guidance regarding the Company's revenue and earnings and the growth of our cloud business. Forward looking statements are inherently subject to significant economic, competitive and other uncertainties and contingencies, many of which are beyond the control of management. The Company cautions that these statements are not guarantees of future performance, and investors should not place undue reliance on them. There are or will be important known and unknown factors and uncertainties that could cause actual results to differ materially from those expressed or implied in the forward-looking statements. These factors, include, but are not limited to, risks associated with changes in economic and business conditions, competition, successful execution of the Company's growth strategy, success and growth of the Company's cloud Software-as-a-Service business, difficulties in making additional acquisitions or effectively integrating acquired operations, products, technologies and personnel, the Company's dependency on fourth-party cloud computing platform providers, hosting facilities and service partners, rapidly changing technology, cyber security attacks or other security breaches against the Company, privacy concerns and legislation impacting the Company's business, changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, uncertainty related to COVID-19 and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). You are encouraged to carefully review the section entitled "Risk Factors" in our latest Annual Report on Form 20-F and our other filings with the SEC for additional information regarding these and other factors and uncertainties that could affect our future performance. The forward-looking statements contained in this presentation speak only as of the date hereof, and the Company undertakes no obligation to update or revise them, whether as a result of new information, future developments or otherwise, except as required by law. NICE#3Explanation of Non-GAAP measures Non-GAAP financial measures are included in this press release. Non-GAAP financial measures consist of GAAP financial measures adjusted to exclude share-based compensation, amortization of acquired intangible assets, acquisition related expenses, amortization of discount on debt and loss from extinguishment of debt and the tax effect of the Non-GAAP adjustments. The Company early adopted ASU 2021-08, Business Combinations, effective January 1, 2021. The amendments in ASU 2021-08 require acquiring entities to apply Topic 606 to recognize and measure contract assets and contract liabilities in a business combination. The Company applied the new guidance retrospectively to all business combinations for which the acquisition date occurred on or after January 1, 2021, therefore comparative financials were not adjusted. Through December 31, 2020 business combination accounting rules required the recognition of a legal performance obligation related to a revenue arrangement of an acquired entity as a liability. The amount assigned to such liability was based on its fair value at the date of acquisition. Comparative financials Non-GAAP adjustment for a revenue arrangement is intended to reflect the full amount of such revenue. The Company believes that these Non-GAAP financial measures, used in conjunction with the corresponding GAAP measures, provide investors with useful supplemental information about the financial performance of our business. We believe Non-GAAP financial measures are useful to investors as a measure of the ongoing performance of our business. Our management regularly uses our supplemental Non-GAAP financial measures internally to understand, manage and evaluate our business and to make financial, strategic and operating decisions. These Non-GAAP measures are among the primary factors management uses in planning for and forecasting future periods. Our Non-GAAP financial measures are not meant to be considered in isolation or as a substitute for comparable GAAP measures and should be read only in conjunction with our consolidated financial statements prepared in accordance with GAAP. These Non-GAAP financial measures may differ materially from the Non-GAAP financial measures used by other companies. Reconciliation between results on a GAAP and Non-GAAP basis is provided in a table immediately following the Consolidated Statements of Income. The Company provides guidance only on a Non-GAAP basis. A reconciliation of guidance from a GAAP to Non-GAAP basis is not available due to the unpredictability and uncertainty associated with future events that would be reported in GAAP results and would require adjustments between GAAP and Non-GAAP financial measures, including the impact of future possible business acquisitions. Accordingly, a reconciliation of the guidance based on Non-GAAP financial measures to corresponding GAAP financial measures for future periods is not available without unreasonable effort. NICE#4>27,000 Customers >85% Fortune 100 Customers >150 Countries -7,000 Employees ~2,500 R&D Professionals NASDAQ NICE $2.0B Revenue* >$1.1B Annual Cloud > 400 Patents Revenue* 4 *Non-GAAP Revenue for 12 months period ending March 31, 2022. NICE#5CUSTOMER ENGAGEMENT FINANCIAL CRIME & COMPLIANCE PUBLIC SAFETY This is NICE CREATING Extraordinary Customer Experience OUTSMARTING Financial Crime with Intelligent Solutions DRIVING Digital Policing Transformation#6120M+ Recorded calls per day 3M+ Agents are scheduled every day Another NICE Day 5,000B+ Dollars protected every day 3B+ Financial transactions monitored daily 35M+ Tasks and processes are automated daily 331 CORDOGNESESUNG ARANYAN 155 986 HAVE BE 20M+ Evidence items managed daily NICE#7Transforming EXPERIENCES to be EXTRAORDINARY and TRUSTED Analytics Our Digital STRATEGIC PILLARS Cloud Al & Automation NICE#8GLOBAL LEADER CLOUD PLATFORMS CXone X-Sight Xceed Evidencentral Cloud-native Open Platform Powered by Analytics and Al Covering All Markets and Segments Large Ecosystem Scalability and Elasticity Serving Organizations of all sizes#9CUSTOMER ENGAGEMENT#10CUSTOMER EXPERIENCE MARKET FORCES CX Digital 000 000 000 000 Workforce EXPERIENCE TRANSFORMATION AI & Automation 883 Cloud NICE#11Customer expectations have rapidly changed Purchase Resolve Meet me on my preferred channel of choice Allow me to effortlessly move between channels Scheduling Research Order Status Service Address the full range of my expected Offer me intelligent self-service options needs f f Make my experience unique and personal f NICE#12Consumers have shifted their focus, creating service gaps and silos Self-service never solves my problem. It's annoying. Web & Mobile A They don't feel like one company. Every topic and every channel is a siloed experience. Chrome G Google Messaging Safari Bing Company app y! Yahoo ! My time is wasted trying to find the right content WhatsApp FB Messenger WeChat Google Business Messages Social Apple Business Chat In-App Messaging SMS RCS Voice in LinkedIn Twitter f Facebook ! I cannot find service on my channel of choice ! It's very frustrating to repeat myself and start over when switching channels or agents NICE#13CONSUMERS Purchase Resolve Scheduling Research CXi Customer experience interactions ORGANIZATIONS Order Status Service f @ 6) f f#14CXi With CXone you can now take the next leap in customer experience to intelligently meet your customers wherever their journey begins, enable resolution through data driven self-service, and prepare agents to successfully resolve any needs event. NICE#15Complete CXi platform for every journey NICE-CXone Digital Entry Points • Expert • ContactEngine Guide Mobile/SDK Journey Orchestration • Omnichannel Routing Enlighten Al Routing • 30+ Channels • Virtual Agent Hub . Personal Connection • Customer Authentication • Smart Self-Service SmartAssist (Bot Builder, Amelia, BYOB) • IVR • · Expert • Enlighten XO (Experience Optimization) Self-Service Analytics • • Prepared Agents MAX Agent CRM-native Agents Expert Real-Time Guidance • Agent Assist Hub NEVA / RPA Complete Performance Workforce Mgmt. Quality Mgmt. Performance Mgmt. • Interaction Analytics Feedback Mgmt. Interaction/Screen Recording ENLIGHTEN Open Cloud Platform NICE#16Reliable. Secure. Carrier grade. The only CXi cloud platform to globally power your customer experience NICE-CXone Unmatched SLAs 99.99% uptime, multi-network connectivity Voice quality SLA MOS 4.0+ Unmatched Security & Compliance FR DSS COMPLIANT PC FC AICPA SOC TCPA GDPR⭑ GSA Compliance FedRAMP irap ESSENTIALS CALIFORNIA CONSUMER PRIVAC ACT OF 2018 CERTIFIED SHIPAA Unmatched Openness & Extensibility Programable CPaaS with hundreds of APIs Over 130 pre-integrated partner apps Try and buy e-commerce marketplace CXone Platform & Voice POP ◇ Voice POP FedRAMP CXone Platform & Voice POP 19 global inbound carriers 14 global outbound carriers 17 active POPS#1799.99% Guaranteed uptime 85+ Fortune 100 customers NICE - CXone Cloud contact center leader 725,000+ Agents using CXone worldwide 100+ Countries FedRAMP Authorized to operate 16 Years in the cloud NICE Make experiences flow#18NICE the Only Vendor Named a Leader by Gartner for Both Workforce Engagement Management and Contact Center as a Service Gartner Magic Quadrant for Contact Center as a Service, 2021* Gartner Magic Quadrant for Workforce Engagement Management, 2021* Magic Quadrant Figure 1: Magic Quadrant for Contact Center as a Service ABILITY TO EXECUTE CHALLENGERS Evolve IP Five9 Content Guru 8x8 Vonage Odigo Lifesize ( Worldline LEADERS Genesys NICE CXone Talkdesk Amazon Web Services Talkdesk NICHE PLAYERS VISIONARIES COMPLETENESS OF VISION As of June 2021 Gartner, Inc Gartner Genesys NICE CXone ABILITY TO EXECUTE Figure 1: Magic Quadrant for Workforce Engagement Management CHALLENGERS LEADERS Eleveo Lifesize NICHE PLAYERS COMPLETENESS OF VISION Verint Calabrio Genesys Aspect Software NICE VISIONARIES As of February 2021 Gartner, Inc Gartner Verint 18 *This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from [insert client name or reprint URL]. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER and GARTNER logo are the registered trademarks of Gartner Inc., and/or its affiliates in the U.S. and internationally and have been used herein with permission. All rights reserved. NICE NICE#19CUSTOMER ENGAGEMENT: Selected Customers 6/10 TOP 10/10 TOP U.S. Health Insurance 5/5 TOP U.S. Telco 9/10 TOP GLOBAL Financial Services CSU eXpivia LPL Financial + Teleperformance Fortune 10 AllianceData. VOYA FINANCIAL Morgan Stanley American Airlines Banco BMG FARMERS INSURANCE ME ETRO BANK fiserv. PSCU each interaction matters stone TASC CELEBRATING 40 YEARS sallie mae trupanion™ ttec usbank V Valvoline. HIRE RIGHT" BT teleflora KeyBank#20CREATING EXTRAORDINARY EXPERIENCE The NICE Advantage Completeness End-to-end comprehensive digital-first CX solutions for organizations of all sizes Market Leadership Industry recognized leader with a proven track record of innovation & financial stability, chosen by more than 85 of the Fortune 500 Cloud Platform Foundation World's leading cloud-native open CCaaS platform, offering a unified & scalable suite of CX applications Domain Expertise Empowering unique customer and employee experiences for over 35 years Advanced Analytics & AI Analytics-driven CX solutions fueled with Artificial Intelligence and Machine Learning NICE#21FINANCIAL CRIME & COMPLIANCE#22FINANCIAL CRIME MARKET FORCES Digital Growth Cost Pressure $ Financial Crime Transformation Data Explosion Regulatory Change Criminal Sophistication NICE#23FINANCIAL CRIME & COMPLIANCE: Selected Customers 10/10 TOP U.S. Banks Associated Bank 4/5 TOP APAC Banks BANCO POPULAR 10/10 TOP EU Banks 交通銀行 BANK OF COMMUNICATIONS 10/10 TOP Global Investment Banks Bank of Hope 國泰世華銀行 Cathay United Bank citi 中信 ATD +++ lif CITIC LIVE OAK BANK® MetaBank Ⓡ Rakuten SAXO BANK SMBC SOCIETE GENERALE tcf UAEXCHANGE Danske Bank bank Service is our Currency#24Anti-Money Laundering Investigation & Case Management Fraud & Authentication Management Data Intelligence MACHINE LEARNING ARTIFICIAL Xceed X Sight INTELLIGENCE Surveillance Markets, Suitability & Conduct FINANCIAL CRIME TRANSFORMATION FRAMEWORK#25Data Intelligence Empowers a new level of customer centricity with streamlined investigations and trusted, actionable intelligence - resulting in improved risk scoring and faster decisioning Fraud Empowers fraud teams with boundless data, agile analytics and transformed operations to prevent fraud in the digital era, while increasing operational efficiencies and frictionless customer experiences Investigations & Case Management Transforms investigations and compliance operations with advanced analytics and automation - reducing investigation time by up to 70% AML Xceed X-Sight NICE Actimize Financial Crime Transformation Transforms AML programs by bringing together Al, machine learning, and robotic process automation (RPA) to combat money- laundering and terrorist financing OUR PORTFOLIO Markets and Conduct Surveillance Drives compliance with a true holistic surveillance solution that uncovers risky behavior, all powered by advanced analytics and advanced visualization tools NICE#2646 26 Flexible ☑Sight High-End Market Industrialized and extensible platform PLATFORMS WITH A PURSPOSE Fully Packaged ✓ • ceed Mid-Market Out-of-the-box • Quick time to value • Self-service tools • Open for customer and partner development • Cost effective NICE#27Financial Crime Risk Management Platform-as-a- Service X-Sight X-Sight -AI - X-Sight - DatalQ- Offers choice in analytics, powered by the security of the cloud, to supercharge Actimize solutions Enables smarter, faster decisions throughout the customer lifecycle with the power of data and analytics X-Sight Marketplace - Powers the first financial crime and compliance ecosystem NICE#28Integrated Fraud & AML on the Cloud ☑ ceed メ ceed ceed Xceed Xceed Brings together best-in-class data intelligence, analytics, and insights on a single native cloud platform Offers simplified cloud deployments while optimizing resource efficiency Delivers real-time contextual insights for end-end financial crime risk management Enables higher detection accuracy and lower false positives, fueled by Al NICE#29NICE Actimize Recognized as a Market Leader FORRESTER The Forrester Wave TM: Enterprise Fraud Management, Q3 2021 Quadrant Knowledge Solutions Quadrant Knowledge Solutions: SPARK Matrix™ Anti-Money Laundering (AML) Solution, 2022 Challengers Stronger current offering Weaker current offering Contenders RSA Strong Performers Featurespace O ACI Worldwide IBMO Leaders . NICE Actimize SAS Feedzai - FICO Stronger strategy Weaker strategy Market presence Source: Forrester Research, Inc. Unauthorized reproduction, citation, or distribution prohibited. 29 The Forrester Wave TM is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave TM are trademarks of Forrester Research, Inc. The Forrester Wave ™ is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave TM. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Customer Impact SPARK Matrix™: Anti-Money Laundering (AML) Solution, 2022 Aspirants Quadrant Knowledge Solutions Challengers Technology Leaders Oracle Acuant NICE Actimize SAS FICO-> BAE Systems Fiserv ACI Worldwide Featurespace LexisNexis Risk Solutions (Accuity) Pelican Al • Eastnets Symphony AyasdiAl Feedza Quantexa ThetaRay AML Partners Clari5V Verafin (Nasdaq) Infrasoft Tech March 2022 Quadrant Knowledge Solutions Technology Excellence NICE#30FINANCIAL CRIME & COMPLIANCE The NICE Actimize Advantage End-to-End Protection Most advanced and complete financial crime risk management coverage for organizations of all sizes Advanced Analytics & AI Sophisticated analytics drive fast and accurate decisioning, fueled by superior Al and machine learning Cloud Platform Best in class capabilities in the cloud, built for scalability Ecosystem Industry's first and only ecosystem of financial crime solution providers: X-Sight Marketplace Leadership Recognized globally as THE industry leader - 20+ years of protecting with innovation & domain expertise NICE#31PUBLIC SAFETY 521#32PUBLIC SAFETY MARKET FORCES Limited Resources Understanding Performance Exponential Growth of Digital Evidence Digital Policing Transformation Implementation & Adoption of New Technology Social Distancing $ EA Funding NICE#33Dispatch & Respond hergency Respons Capture XIIDE Optimization SMS Correlate Investigate Justice & Evidence Manage Digital Investigation Automate Share Evidencentral NICE DIGITAL POLICING TRANSFORMATION#34• Emergency Response Optimization NICE - Inform Next Generation 9-1-1 Ready Multimedia Incident Reconstruction and Sharing ⚫ CAD-Driven Automated • Reconstruction, Quality Assurance and Reporting Real-time Incident Intelligence Dashboards Digital Investigation & Evidence Management NICE - Investigate ⚫ Breaks down information siloes • Automates the collection and analysis of digital evidence ⚫ Mobile access to emergency calls and digital evidence enhances situational • awareness Built-in investigation tools Secure sharing with DAs and criminal justice partners Evidencentral NICE Digital Policing Transformation OUR PORTFOLIO#35Digital Evidence Management Platform-as-a- Service unified experience Single solution breaks down data siloes - connect to, store and manage all incident information and evidence Evidencentral rapid insights Get clearer insights, search across everything and streamline workflow with scalable, cloud- based analytics and automation simple sharing Grant access or share content securely with external parties secure cloud Secure, cloud-native platform with chain of custody audit trail NICE#36NICE Recognized as a Leader in Public Safety Capabilities NICE named a Leader in IDC's Vendor Assessment Report: IDC MarketScape Worldwide Digital Evidence Management Solutions for Law Enforcement, 2020 I Leaders Motorola Solutions NICE Axon Genetec VIDIZMO Omnigo Software IBM Major Players Strategies Read Report > Source: IDC, 2020 ASTORS AMERICAN SECURITY TODAY 2021 PLATINUM AWARD WINNER HOMELAND SECURITY AWARDS NICE was recognized by American Security Today in 2021 for sixth consecutive year: • NICE Investigate awarded Best Investigation Solution NICE E-Request awarded Best 911 Center Solution FROST & SULLIVAN BEST 2020 PRACTICES AWARD NORTH AMERICAN PUBLIC SAFETY SOFTWARE SOLUTIONS CUSTOMER VALUE LEADERSHIP AWARD FROST SULLIVAN FROST & SULLIVAN FROST & SULLIVAN 2018 PRACTICES 2017 PRACTICES AWARD NORTH AMERICAN PUBLIC SAFETY ANSWERING POINT SOLUTIONS PRODUCT LEADERSHIP AWARD AWARD NORTH AMERICAN INVESTIGATION AND EVIDENCE MANAGEMENT SOLUTIONS TECHNOLOGY LEADERSHIP AWARD 2016 PRACTICES AWARD NORTH AMERICAN 911 RECORDING AND QUALITY MANAGEMENT COMPANY OF THE YEAR AWARD NICE recognized by Frost & Sullivan: • NICE - Public Safety Software Solution Customer Value Leadership NICE Inform - Public Safety Answering Point (PSAP) Solutions Product Leadership Award NICE Investigate - Investigation and Evidence Management Solutions Technology Leadership Award NICE#37PUBLIC SAFETY: Selected Customers 85% TOP U.S. & Canadian Cities 94% U.K Police Forces LOS SOUTH UNIFIED ANGELES POLICE Government of South Australia COUNTY MIAMI-DAL MI-DADE MIAMI-DAD E POL CITY OF FLORIDA DEPARTMENT LANTA HOUSTON POLICE POLIC DEPARTMEN LFB LONDON FIRE BRIGADE 666 COMMUNICATION 911 311 WASHINGTON. ON, D.C. sn POLICE SCOTLAND Delhi Police Shanti Sewa Nyaya HOMELA CHP FEDERAL AVIATION FOLINISTRATION MERSEYSIDE ER POLICE POLICE DALLAS A POLICE DEPARTMENT LOS ANGELES METROPOLITAN POLICE COUNTY SHERIFF FIRE EPARTM TMENT CITY OF NEW YORK 100% Australian States OFFICE EMERGENCY TORONTO MANAGE METROPOLITAN BOSTON A.D.1630 PHILADELPHIA POLICE INTEGRITY VEGAS SEATTLE EST RVICE DEDICATION POLICE 1869 GREATER MANCHESTER POLICE ENS NORFOLK SOUTHERN SFDEM SAN FRANCISCO DEPARTMENT OF EMERGENCY MANAGEMENT detroit police POLICE PHOENIX ARIZONA#38PUBLIC SAFETY - The NICE Advantage Innovation From IP radio recording to cloud-based digital evidence management, we I have led the way Breadth & Depth Widest and deepest technology integrations and analytical capabilities across public safety and policing Scalability We deliver digital transformation and analytics to over 3,000 agencies, from the smallest to the largest public safety agencies Domain Expertise For over 30 years, we have focused purely on mission- critical Public Safety - all day, every day Market Leadership #1 incident intelligence provider worldwide and 1st digital evidence transformation platform NICE#39FINANCIAL OVERVIEW SIMICHELE PERTELE#40Q1 2022 Financial Results* TOTAL REVENUE ($M) 527 GROSS PROFIT ($M) 457 15% 385 332 16% Q1 21 Q1 22 Q1 21 OPERATING INCOME ($M) 149 129 16% Q1 21 * All numbers are Non-GAAP Q1 22 EARNING PER SHARE ($) 1.54 17% 1.80 ツ Q1 22 Q1 21 Q1 22 NICE#4141 Q1 2022 Revenue Breakdown by Business Model (Non-GAAP) 14% PRODUCTS $75M, +16% YoY 56% CLOUD $295M, +28% YoY 30% SERVICES $157M, -3% YoY NICE#42Q1 2022 Revenue Breakdown by Business Unit (Non-GAAP) 80% CUSTOMER ENGAGEMENT $421M, +14% YoY 20% FINANCIAL CRIME & COMPLIANCE $106M, +20% YoY NICE#43Q1 2022 Revenue Breakdown by Region (Non-GAAP) ツ 81% AMERICAS $426M, +14% YoY 5% APAC 14% EMEA $72M, +29% YoY $29M, +7% YoY 43 NICE#44Thank You NICE Make experiences flow