#1Full year 2020 results February 17, 2021 Schindler 2021 J25 13 124 Schindler#2Agenda 1. Megatrends and markets 2. Focus and priorities 3. Innovation and technology 4. Sustainability 5. Results 2020 6. Outlook Schindler 2 | © Schindler 2021 | We Elevate | February 17, 2021 | Investor Relations#31. Megatrends and markets F19-F36 F F01-F18 Current Floor Schindler#44 Megatrends remain intact Aging society Growing middle class More single households Smart buildings Digitalization Urbanization Sustainability#5E&E markets long-term 20 years of growth Global new installations market Global installed base CAGR 6.5% 2000 2020 2000 CAGR 5.4% 2020 Long-term new installations growth driven by megatrends ■ Resilient service business with growth, even in crisis situations Modernization opportunities going forward driven by aging installed base and sustainability Source: Schindler estimates 5 | Schindler 2021 | We Elevate | February 17, 2021 | Investor Relations#6Global markets muted in 2020 China growing, other regions with varying degrees of decline Market growth vs. 2019 By business (units) New installations (NI) Maintenance By business (value) New installations (NI) Maintenance By market segment (NI units) Residential ■Commercial Public transport Global market split 0 to <5% Source: Schindler estimates China APAC w/o China Americas flat EMEA 5% to <10% 10% to <20% >20% negative positive 6 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations Global Schindler#7Market outlook 2021 Expected growth but uncertainties remain Market growth in units China APAC w/o China Americas EMEA Global New installations Total Residential Commercial Public transport Existing installations Total Modernization Maintenance Growth across the board - all regions, segments and product lines are expected to grow Political tensions, increasing national debt, historically low interest rates and slowing global trade will continue to affect the global economy Remaining high level of uncertainties due to pandemic Source: Schindler estimates 7 | Schindler 2021 | We Elevate | February 17, 2021 | Investor Relations Schindler#8Mid-/long-term market outlook: COVID-19 – a game changer? No fundamental change expected Market segment New installations Residential Commercial Public transport Existing installations Modernization Maintenance negative positive Source: Schindler estimates Mid-term growth outlook Long-term growth outlook 1.1 It ■ Slow recovery in heavily affected geographies and segments (retail, hospitality) Ongoing pricing pressure will push for more efficiency at E&E providers ■ Smart mobility solutions to become a major driver of the industry (remote control, touchless) ■ Transition from office to residential (trend to work from home) Densification of offices to be halted/reversed, supporting demand for office space Infrastructure further growing, driven by megatrends and government spending 8 I Schindler 2021 | We Elevate February 17, 2021 | Investor Relations Schindler#92. Focus and priorities 9 Schindler Schindler O Schindler#10The Schindler way Ambitions Doing business sustainably Priorities Customer excellence Values 10 334 Customers Schindler 2021 | We Elevate February 17, 2021 | Investor Relations Jo Data driven innovation Employees Improve profitability Grow faster than the market Foster a winning team Industry leader by unique user experience High performance culture Cost competitiveness fotoman in nammo damiana domand १२ aman ama tomme som + Safety Quality Integrity & trust Schindler#11Operational highlights in 2020 Protecting people and business, driving innovation and digitalization Safety and well-being of people priority No. 1 Focus on customers, supply chain and liquidity Engagement and retention improved Employees ■ Leading employee engagement ▪ 1.5 million hours ☐ technical training ■ Protection equipment Safety measures ■ Schindler Employee Relief Fund ■ Psychological and emotional support Passenger safety and well-being ensured Users Eight CleanMobility solutions launched ■ 200 million people moved every day with connected units NP increased Customers ■ Business continuity secured ■ Strengthened relationships with key accounts ■ Investments in innovation and digital solutions Deliveries secured Supply chain ■ Delivery to customers at all times maintained ■ Dual sourcing ☐ strategy Safety stock Financials protected Company health Cost competitiveness programs Strong cash flow management 11 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations Schindler#12Data driven innovation Accelerated investments in strategic initiatives Investments in strategic initiatives 2016 2017 2018 2019 Schindler holds 1200 patent families comprising about 20 000 patents and patent applications worldwide 2020 ■ 150 patent applications filed in 2020 alone Digital Twin Creation of a Digital Twin for each product, enabling all information along the value chain to be accessed digitally in real time and worldwide resulting in reduced time to market and better equipment data quality. Schindler Ahead Smart Urban Mobility with the world's first fully digital closed-loop maintenance, emergency services and information system connecting elevators and escalators. Product innovation Continuous development of technical innovation for new mobility solutions, products and services. Business Process Reengineering Fundamentally rethinking and redesigning business processes for constant improvements in operational cost, quality, service and development time. 12 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations Schindler#1313 3. Innovation and technology Aufzugnahmen Nach Stockwerk 42 C Lift 2-45 Gruppe Nach Stock 42 Yon Stackovers 0 Lobby Schindler#14Integrated solutions Powering digital transformation in buildings Holistic building transit experience ■ Schindler PORT ■ Schindler myPORT ■ Schindler myPORT Public Intelligent building technology and autonomous installation ■ Schindler CLIMB Lift ■ Schindler R.I.S.E ■ BIM - Building Information. Modeling 03 14 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations New modular energy-efficient elevator solutions ready for a seamless and interactive 02 ORANTED 01 user experience no Enabling customers to leverage the full potential of digitalization and make buildings more: efficient sustainable attractive safe Advanced adaptive maintenance, and remote services ■ Schindler Ahead Digital Services Building integration toolbox and API platform ■ Schindler coLab platform Unique user experience ■ Linea 800 Smart Touch Schindler Elevate Me App ■ Schindler Digital Media Services valuable Schindler#1515 Adding the EXTRA to the ORDINARY The new smart, modular elevators JOIN OUR ELEVEN SQUARE YOGA CLASSES NOW ELEVEN SQUARE YOGA UPCOMING CLASSES NEXY DATES 30.09.2020 8pm 0210.2020 4pm 14.10.2020 Bpm 22102020 4pm Sunday 29.09.2020 Weather today 15:34 30° Schindler#16Modular solutions for sustainable vertical mobility Digital customer journey for a unique user experience Customers Advanced connectivity Seamless, tailor-made offering New features and design opportunities Real-time performance tracking and adaptive maintenance 16 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations +++++ m LUD Highest energy efficiency Clean mobility solutions Digital Media Services Users ④ Top-class quality performance Schindler#17Turning elevators into communication platforms Schindler Digital Media Services 17 The Perfume for her 50% OFF Beauty Salon Special Offer! Relax Package 2 A new experience during your ride Schindler#184. Sustainability ore Shops at B&B More Shops at B1& Schindler#19Driving sustainability Focusing on what matters Top Management commitment 30% reduction of energy-use with new modular product lines Clean Mobility solutions ■ Role model for new global ISO standard for elevator planning CDP rating improved from "B" to "A-" Sustainalytics score improved We continue to build on the foundation of sustainability laid over five generations. Increased engagement in NGOs/initiatives: Official supporter of CDP Supplier assessments via ecovadis GOLD 2020 ecovadis Sustainability Rating É GLOBAL THE COMPACT WE SUPPORT 19 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations Joined The Valuable 500 The global disability inclusion movement RAILSPONSIBLE Joined industry initiative to drive sustainable procurement Schindler#20Sustainability road map 2018-2022 8 DECENT WORK AND ECONOMIC GROWTH Progress 2020 5 GENDER EQUALITY Progress 2020 4 QUALITY EDUCATION Enhance safety Reduce the number of employee incidents and injuries. Improving Total Case Rate (TCR) by 20% compared to 2017. 5.0 4.0 3.8 24% 0% -20% -24% Attract diverse talents Increase the number of women in the succession planning for leadership roles to 25% and promote an inclusive work culture. 22% 22% 25% Create value in communities Develop vocational education programs to support communities. 4 000 students Progress 2020 in over 40 countries Icons show six of the UN Sustainable Development Goals 20 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations SUSTAINABLE CITIES 11 AND COMMUNITIES Pioneer smart urban mobility Increase the number of passengers using Schindler's digitally connected elevators and escalators to over half a billion people per day. Progress 200 2020 million 200 million 40% 500 million 100% 13 CLIMATE ACTION Lower vehicle fleet emissions Reduce CO2 intensity of our global vehicle fleet by 25% compared to 2017 (t CO2e/CHF million). Progress Data will be provided in the Sustainability Report. 2020 12 RESPONSIBLE CONSUMPTION Increase sustainability in the supply chain AND PRODUCTION Perform independent sustainability assessments for 75% of GO manufacturing purchases. Progress 2020 31% 31% 75% Schindler#215. Results 2020 釧 HUAWEI 15 ME Schindler#22Resilience and innovation in adversity 22 Challenging environment negatively affected construction markets; improving situation in the second half of the year Business model proved resilient; cash flow up by 33% and increase in order backlog Swiss franc appreciation heavily weighed on results Schindler employees around the globe met challenges with resilience and solidarity Global roll-out of modular product range and CleanMobility solutions Significant progress in digital transformation and the sustainability agenda Schindler#23Key figures overview Mixed regional trends, strong adverse FX impacts Q4 2020 Order intake in CHF million Revenue 3'114 +1.1% 1) 2'951 3'016 -5.2% +3.3% 1) -3.0% 2'927 FY 2020 Order intake 12'123 Revenue 11'018 11'271 -3.2% 1) -9.1% +0.4% 1) -5.6% in CHF million 10'640 Q4 2019 Q4 2020 Q4 2019 Q4 2020 2019 2020 2019 2020 1) Growth in local currencies 23 | Schindler 2021 | We Elevate February 17, 2021 | Investor Relations 1) Growth in local currencies Schindler#24Order intake growth by region and product line China strong, EMEA growing, rest slowing 24 Growth vs. FY 2019 Units China APAC w/o China Americas EMEA Group New installations Maintenance Value New installations Modernization Maintenance 0 to <5% 5% to <10% 10% to <20% >20% negative positive Schindler 2021 | We Elevate February 17, 2021 | Investor Relations Schindler#25Order backlog Up in local currencies FY 2020 9'042 FY 2019 1) Growth in local currencies +2.4% 1) -3.9% 25 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations 8'687 in CHF million FY 2020 Schindler#26Revenue development Growth across all regions in Q4 Q4 2020 3'016 Revenue bridge (in CHF million) 101 +3.3% 1) -3.0% -190 in CHF million FY 2020 2'927 2019 Regional growth FX impact 2020 1) Growth in local currencies 26 | Schindler 2021 | We Elevate | February 17, 2021 | Investor Relations 11'271 Revenue bridge (in CHF million) 43 EMEA Americas China Rest AP -674 BRL EUR ☐ USD ☐ RMB ■ Others +0.4% 1) -5.6% 2019 Regional growth FX impact 0 to <5% 5% to <10% 10% to <20% negative 1) Growth in local currencies in CHF million 10'640 2020 positive Schindler#27Profit development Significant negative FX impact Q4 2020 EBIT adjusted bridge (CHF million) 364 2019 Margin 12.1% 2 -25 in CHF million FY 2020 341 1'314 EBIT adjusted bridge (CHF million) -33 (-) fixed cost / pricing pressure (-) inflation and COVID (-) strategic investments (+) operational measures -96 BRL EUR ■ USD ■ RMB ■ Others in CHF million 1'185 Operational FX impact 2020 2019 Operational FX impact 2020 Margin 11.7% Margin 11.7% Margin 11.1% 27 I Schindler 2021 | We Elevate February 17, 2021 | Investor Relations Schindler#28Net profit and cash flow Strong cash flow driven by improved NWC Q4 2020 Net profit 249 -9.2% in CHF million Cash flow 1) 529 226 +18.3% FY 2020 Net profit 626 929 -16.7% Cash flow 1) in CHF million 1'185 774 +33.4% 1'581 Q4 2019 Q4 2020 Q4 2019 Q4 2020 FY 2019 FY 2020 FY 2019 FY 2020 1) Cash flow from operating activities 28 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations 1) Cash flow from operating activities; before settlement of pension obligations (CHF -157 million) CHF 1 342 million Schindler#296. Outlook NITECO 29 SIVAKUMAR chir Schindler Schindler#30Outlook 2021 As of February 17, 2021 Business environment ☐ High level of uncertainty regarding economic developments due to pandemic remains No full market recovery to 2019 levels in sight until 2022, at the very earliest Increased cost and pricing pressure Opportunities with new customer solutions and digitalization ■ Maintenance business largely resilient but facing increasing pricing pressure ☐ Long-term growth drivers remain intact Schindler outlook for 2021 ■ Revenue growth of between 0% to 5% in local currencies, excluding any other unforeseeable events Negative FX translation effects continue to be a burden ■ Focus on cost competitiveness ■ Accelerated investments in strategic initiatives 30 | © Schindler 2021 | We Elevate | February 17, 2021 | Investor Relations MAREDO Schindler Helaba#31Financial calendar Full year results media conference Closing date of shareholders' register Ordinary General Meeting Schindler Holding Ltd. First trading date ex-dividend Date of Schindler Holding Ltd. dividend payment Publication of key figures as of March 31 Publication of Interim Report as of June 30 Publication of key figures as of September 30 1) Subject to approval of a dividend payment by the General Meeting of Schindler Holding Ltd. Contact: Marco Knuchel, Head Investor Relations; Phone +41 41 445 30 61, [email protected] 2021 2022 February 17 March 16 Non-GAAP measures: Financial information contained in the reporting includes certain non-GAAP measures, which are not as defined by International Financial Reporting Standards (IFRS). They are used by management for the purpose of defining targets and measuring the Group's performance. These measures may not be comparable to similar measures at other companies and should not be viewed as substitute for IFRS measures. They are available at: www.schindler.com - Investors - Results (www.schindler.com/com/internet/en/investor-relations/reports/definition-on-nongaap-items.html). The information in the presentation was factually accurate on the date of publication. It remains on our website for historical information purposes only. Schindler assumes no responsibility to update the information to reflect subsequent developments. Readers should not rely upon the information in this presentation as current or accurate after its publication date. Copyright Schindler. All rights reserved Schindler owns and retains all copyrights and other intellectual property rights in this presentation. It may not be reproduced, modified or copied nor used for any commercial purposes (e.g. manufacturing), nor communicated to any third parties without our written consent. Schindler undertakes all reasonable efforts to ensure that the information in this presentation is accurate, complete and derives from reliable sources. Schindler however, does not represent nor warrant (either expressly or implicitly) accuracy, reliability, timeliness or completeness of such information. Therefore, Schindler is not liable for any errors, consequence of acts or omissions based on the entirety or part of the information available in this presentation. 31 | Schindler 2021 | We Elevate | February 17, 2021 | Investor Relations February March 23 March 22 1) March 25 1) March 29 April 23 April July 23 July October 21 October Schindler#32Additional charts ANTIFCUE 32 Schindler#33Key figures as of December 31, 2020 October to December In CHF million Order intake Revenue Operating profit (EBIT) in % Operating profit (EBIT), adjusted in % Financing and investing activities Profit before taxes Income taxes Net profit Q4 2020 Q4 2019 A% A% in LC 2 951 3 114 -5.2 1.1 2 927 3 016 -3.0 3.3 298 335 -11.0 -4.2 10.2 11.1 341 1) 364 2) -6.3 0.5 11.7 12.1 -21 -18 277 317 -12.6 51 68 226 249 -9.2 Earnings per share and participation certificate in CHF 1.96 2.12 -7.5 Cash flow from operating activities 626 529 18.3 1) Adjusted for restructuring costs (CHF 39 million) and expenses for Building Minds (CHF 4 million) 2) Adjusted for restructuring costs (CHF 25 million) and expenses for Building Minds (CHF 4 million) 33 | Schindler 2021 | We Elevate | February 17, 2021 | Investor Relations Schindler#34Key figures as of December 31, 2020 January to December In CHF million Order intake Revenue Operating profit (EBIT) in % Operating profit (EBIT), adjusted in % Financing and investing activities Profit before taxes Income taxes Net profit Earnings per share and participation certificate in CHF Cash flow from operating activities 1) Adjusted for restructuring costs (CHF 135 million) and expenses for Building Minds (CHF 18 million) 2) Adjusted for restructuring costs (CHF 38 million) and expenses for Building Minds (CHF 18 million) 3) Before settlement of pension obligations (CHF -157 million) CHF 1 342 million 34 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations FY 2020 FY 2019 A% A% in LC 11 018 12 123 -9.1 -3.2 10 640 11 271 -5.6 0.4 1 032 1 258 -18.0 -11.0 9.7 11.2 11851) 1 314 2) -9.8 -2.5 11.1 11.7 -39 -57 993 1 201 -17.3 219 272 774 929 -16.7 6.72 8.04 -16.4 1 581 1 185 3 3) 33.4 Schindler#35Dividend Proposal to the Annual General Meeting of CHF 4.00 Dividends Schindler Holding Ltd. in CHF 5.00 4.00 3.00 2.00 1.00 0.00 2016 70.0 2017 52.0 2018 45.5 2019 2020 49.8 59.5 Payout ratio in % of earnings per registered share/participation certificate 35 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations ■Dividend proposal ■Special dividend ■Ordinary dividend Schindler#36Quarterly overview 2020/2019 2020 In CHF million Q4 Q3 Q2 Q1 Q4 Q3 Q2 2019 Order intake 2 951 2 712 2 635 2 720 3 114 2 919 3 122 Q1 2 968 Revenue 2 927 2 754 2512 2 447 3 016 2 824 2 849 2 582 Operating profit (EBIT) 298 313 255 166 335 327 322 274 in % 10.2 11.4 10.2 6.8 11.1 11.6 11.3 10.6 Operating profit (EBIT), adjusted 341 337 286 221 364 334 334 282 in % 11.7 12.2 11.4 9.0 12.1 11.8 11.7 10.9 Financing and investing activities -21 -7 -9 -2 -18 -7 -17 -15 Profit before taxes 277 306 246 164 317 320 305 259 Income taxes 51 71 58 39 68 76 66 62 Net profit 226 235 188 125 249 244 239 197 Cash flow from operating activities 626 319 313 323 529 308 85 263 36 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations Schindler#37Quarterly development Order intake, Revenue and EBIT adjusted Order intake (CHF million) Revenue (CHF million) 3'122 3'114 2'968 2'919 2'951 2'849 2'720 2'712 2'635 2'582 2'512 2'447 2'8242'754 3'0162'927 282 221 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 2019 2020 37 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations 2019 2020 EBIT adjusted (CHF million) 364 334 334 337 341 286 Q3 Q4 2019 2020 Schindler#38Balance sheet In CHF million Cash and cash equivalents Other current assets Total current assets Non-current assets Total assets Current liabilities Non-current liabilities Total liabilities Equity Total liabilities and equity Net working capital Net liquidity 38 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations 31.12.2020 in % 31.12.2019 in % 2 483 22.8 2 370 22.4 4 892 45.0 4 587 43.2 7 375 67.8 6 957 65.6 3 502 32.2 3 641 34.4 10 877 100.0 10 598 100.0 5 365 49.3 5 184 48.9 1 506 13.9 1 531 14.5 6 871 63.2 6 715 63.4 4006 36.8 3 883 36.6 10 877 100.0 10 598 100.0 -967 -600 2 669 2 046 Schindler#39FX development Persisting negative translation impact Foreign currencies against CHF 10-year impact of FX on Revenue and EBIT FY In CHF million 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Total יזייןיי Revenue -900 14 -137 -5.6% -6.0% EBIT -110 -16 -206 -472 -49 -19 -30 -87 51 -44 -216 -674-2'633 -8 18 -7 -28 -88 -375 0 -200 -400 -26.5% EUR USD BRL RMB AUD INR GBP -600 -800 [T། 39 Schindler 2021 | We Elevate February 17, 2021 | Investor Relations -1000 Revenue EBIT Schindler