#1Earnings webcast and conference call FOURTH QTR 2021 FEB 10, 2022 elations 04 220 Latest Quarterly Results $25.10 0 0 110 1000 11000 10 0 10 0 1 100 101 1101 100000111100 0101000001010 \\WU 0100 01 Western Union 11 00#2Brad Windbigler 0 Head of Treasury and Investor Relations \\WU Western Union 2#3Western Union \\WU Safe Harbor This presentation contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncertainties, and assumptions that are difficult to predict. Actual outcomes and results may differ materially from those expressed in, or implied by, our forward-looking statements. Words such as "expects," "intends," "targets," "anticipates," "believes," "estimates," "guides," "provides guidance," "provides outlook," and other similar expressions or future or conditional verbs such as "may," "will," "should," "would," "could," and "might" are intended to identify such forward-looking statements. Readers of this press release of The Western Union Company (the "Company," "Western Union," "we," "our," or "us") should not rely solely on the forward-looking statements and should consider all uncertainties and risks discussed in the Risk Factors section and throughout the Annual Report on Form 10-K for the year ended December 31, 2020. The statements are only as of the date they are made, and the Company undertakes no obligation to update any forward-looking statement. Possible events or factors that could cause results or performance to differ materially from those expressed in our forward-looking statements include the following: (i) events related to our Business and industry, such as: changes in general economic conditions and economic conditions in the regions and industries in which we operate, including global economic downturns and trade disruptions, or significantly slower growth or declines in the money transfer, payment service, and other markets in which we operate, including downturns or declines related to interruptions in migration patterns or other events, such as public health emergencies, epidemics, or pandemics, such as COVID-19, civil unrest, war, terrorism, natural disasters, or non-performance by our banks, lenders, insurers, or other financial services providers; failure to compete effectively in the money transfer and payment service industry, including among other things, with respect to price, with global and niche or corridor money transfer providers, banks and other money transfer and payment service providers, including digital, mobile and internet-based services, card associations, and card-based payment providers, and with digital currencies and related exchanges and protocols, and other innovations in technology and business models; geopolitical tensions, political conditions and related actions, including trade restrictions and government sanctions, which may adversely affect our business and economic conditions as a whole, including interruptions of United States or other government relations with countries in which we have or are implementing significant business relationships with agents, clients, or other partners; deterioration in customer confidence in our business, or in money transfer and payment service providers generally; failure to maintain our agent network and business relationships under terms consistent with or more advantageous to us than those currently in place; our ability to adopt new technology and develop and gain market acceptance of new and enhanced services in response to changing industry and consumer needs or trends; mergers, acquisitions, and the integration of acquired businesses and technologies into our Company, divestitures, and the failure to realize anticipated financial benefits from these transactions, and events requiring us to write down our goodwill; decisions to change our business mix; changes in, and failure to manage effectively, exposure to foreign exchange rates, including the impact of the regulation of foreign exchange spreads on money transfers and payment transactions; changes in tax laws, or their interpretation, any subsequent regulation, and potential related state income tax impacts, and unfavorable resolution of tax contingencies; any material breach of security, including cybersecurity, or safeguards of or interruptions in any of our systems or those of our vendors or other third parties; cessation of or defects in various services provided to us by third-party vendors; our ability to realize the anticipated benefits from restructuring-related initiatives, which may include decisions to downsize or to transition operating activities from one location to another, and to minimize any disruptions in our workforce that may result from those initiatives; failure to manage credit and fraud risks presented by our agents, clients, and consumers; adverse rating actions by credit rating agencies; our ability to protect our trademarks, patents, copyrights, and other intellectual property rights, and to defend ourselves against potential intellectual property infringement claims; our ability to attract and retain qualified key employees and to manage our workforce successfully; material changes in the market value or liquidity of securities that we hold; restrictions imposed by our debt obligations; (ii) events related to our regulatory and litigation environment, such as: liabilities or loss of business resulting from a failure by us, our agents, or their subagents to comply with laws and regulations and regulatory or judicial interpretations thereof, including laws and regulations designed to protect consumers, or detect and prevent money laundering, terrorist financing, fraud, and other illicit activity; increased costs or loss of business due to regulatory initiatives and changes in laws, regulations and industry practices and standards, including changes in interpretations, in the United States and abroad, affecting us, our agents or their subagents, or the banks with which we or our agents maintain bank accounts needed to provide our services, including related to anti-money laundering regulations, anti-fraud measures, our licensing arrangements, customer due diligence, agent and subagent due diligence, registration and monitoring requirements, consumer protection requirements, remittances, and immigration; liabilities, increased costs or loss of business and unanticipated developments resulting from governmental investigations and consent agreements with or enforcement actions by regulators; liabilities resulting from litigation, including class-action lawsuits and similar matters, and regulatory enforcement actions, including costs, expenses, settlements, and judgments; failure to comply with regulations and evolving industry standards regarding consumer privacy, data use, the transfer of personal data between jurisdictions, and information security, including with respect to the General Data Protection Regulation ("GDPR") in the European Union ("EU") and the California Consumer Privacy Act; failure to comply with the Dodd-Frank Wall Street Reform and Consumer Protection Act (the "Dodd-Frank Act"), as well as regulations issued pursuant to it and the actions of the Consumer Financial Protection Bureau ("CFPB") and similar legislation and regulations enacted by other governmental authorities in the United States and abroad related to consumer protection and derivative transactions; effects of unclaimed property laws or their interpretation or the enforcement thereof; failure to maintain sufficient amounts or types of regulatory capital or other restrictions on the use of our working capital to meet the changing requirements of our regulators worldwide; changes in accounting standards, rules and interpretations, or industry standards affecting our business; (iii) other events, such as catastrophic events; and management's ability to identify and manage these and other risks. 3#40 WU Western Union Devin McGranahan Chief Executive Officer 7 0 4#5Western Union - Highlights Company Results Highlights Over $780M Returned to Shareholders in 2021 Revenue $1.3B Q4 $5.1B FY GAAP EPS $0.42 Q4 Adj. EPS* $0.64 $1.97 FY Q4 $172M $171M $170M $268M $2.19 1Q21 2Q21 3Q21 4Q21 FY *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. \\WU Western Union 5#6Strategy Update Strong Foundational Assets Opportunity to Expand Markets Improve Core Operations • Iconic, Trusted Global Brand . Expanding "Branded" Product Set • • Omni-channel Network • Unmatched Compliance and Risk Management System . • Commercializing Core Assets White Labelling Digital Platform • Strengthening CRM Platforms and Increasing Retention Improving Customer and Agent Experience Continue Prudent Capital Deployment • Disciplined Capital Allocation • Maximize Shareholder Value WU Western Union 6#70 1 77 Raj Agrawal Chief Financial Officer T 7 0 0 0 0 7 9 000 \\WU Western Union 7#8Business Trends Consolidated revenues of $1.3 billion increased 1% on a reported or 2% constant currency* basis and compared to the prior year period +13% Digital Money Transfer Revenue growth Q4 *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures ¹Active user defined as a unique consumer transacted at least once during the year +6% Wu.com active users¹ growth in 2021 +5% Total C2C cross-border principal growth in Q4 \\WU Western Union 8#9Consumer-to-Consumer Trends Q4 Regions Revenue Growth/(Decline) Constant Currency Revenue Growth/(Decline)* Transaction Growth/(Decline) % of C2C Revenue North America 2% 2% (2%) 38% Europe & CIS (8%) (7%) 1% 31% MEASA 2% 2% 6% 15% LACA 8% 12% 2% 9% APAC 0% 0% (13%) 7% Total C2C (1%) 0% 0% 100% Included in C2C regions above: 13% 12% 17% 24% Digital Money Transfer *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. \\WU Western Union 9#10Business Solutions and Other Highlights Q4 \\WU Western Union Business Solutions ▸8% of Company revenue ► Revenue increased 22% (22% constant currency*) ► Divestiture remains on track Other (primarily retail bill payments businesses in the U.S. & Argentina and money orders) ► 5% of Company revenue ► Revenue increased 5% *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. 1,800+ financial institutions leverage our global network Add an online 24-hour global payments network to your product wet, without incuring the time or expense ARTICLE Lecher COD or FINANCIAL INSTITUTIONS DOES YOUR FINANCIAL INSTITUTION FACE THESE CHALLENGES? Complex global regulatory compliance Over P& RELATED 10#11Total Company Operating Margin Q4 Key factors driving the increase in operating margin: Benefited from Business Solutions increased profitability, lower planned marketing, lower agent losses and favorable foreign exchange impact ▸ FY21 marketing spend was consistent vs. FY20 Adjusted operating margin was impacted by the same factors above and excludes: 24.7% 24.9% 18.8% 17.9% ▸ M&A expenses in both periods ▸ Restructuring expenses in the prior year period 4Q20 4Q21 4Q20 4Q21 GAAP GAAP Adjusted* Adjusted* *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures. \\WU Western Union 11#12Segment Operating Margins Q4 20.5% C2C Segment Business Solutions Segment Other 24.2% -0.2% 30.8% 15.8% 21.3% 4Q20 4Q21 4Q20 4Q21 4Q20 4Q21 WU Western Union 12#13Financial Highlights As of December 31, 2021 Q4 EPS: GAAP / Adjusted* YTD Cash Flow from Operations YTD Dividends Paid YTD Share repurchases Cash Balance, December 31, 2021 Debt outstanding, December 31, 2021 $0.42/ $0.64 $1,045 million $381 million $400 million $1.2 billion $3.0 billion *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures \\WU Western Union 13#142022 Outlook GAAP $ oil Operating Profit Margin* Revenue Mid-single digit decline 21% -22% Adjusted Revenue Flat to low-single digit increase (constant currency, excluding the impact of Argentina inflation and proforma for the planned sale of Business Solutions) Note: The 2022 financial outlook assumes no material worsening in macro-economic conditions *Note: See appendix for reconciliation of Non-GAAP to GAAP financial measures $: וי// GAAP Earnings per GAAP Effective Tax Rate Share High-teens range Adjusted Effective Tax Rate Mid-teens range $2.38 to $2.48 Adjusted Earnings per Share* $1.90 to $2.00 \\WU Western Union 14#150100 0000000101000010 0001110000 1111111000 100110 hod do Colo 100000101 010011000000 \\WU Western Union 0001110111010010 10100101000011 1110100 101011 0101001 110901101101111111014 110 0 0 0 0011100001100111111011 0 4 0 0 i HO Questions & Answers 0 15#16Appendix 0 14541 7 1 00 001000000010100 00001100 0000141100 0 0 11 111 000 000101010010 090100011101110100110 WU Western Union 10100001 00111110100 0101001 Fourth Quarter 2021 Earnings Webcast and Conference Call 9190021 01901101101111111014 60 10000 10 10 01110 11000000111000011001111111011 0 16#17Key Statistics and Reconciliation of Non-GAAP Measures Western Union WU Western Union presents a number of non-GAAP financial measures because management believes that these metrics provide meaningful supplemental information in addition to the GAAP metrics and provide comparability and consistency to prior periods. Constant currency results assume foreign revenues are translated from foreign currencies to the U.S. dollar, net of the effect of foreign currency hedges, at rates consistent with those in the prior year. We have also included non-GAAP revenues below that remove the impacts of Speedpay and Paymap, in order to provide a more meaningful comparison of results from continuing operations. A non-GAAP financial measure should not be considered in isolation or as a substitute for the most comparable GAAP financial measure. A non-GAAP financial measure reflects an additional way of viewing aspects of our operations that, when viewed with our GAAP results and the reconciliation to the corresponding GAAP financial measure, provide a more complete understanding of our business. Users of the financial statements are encouraged to review our financial statements and publicly-filed reports in their entirety and not to rely on any single financial measure. A reconciliation of non-GAAP financial measures to the most directly comparable GAAP financial measures is included below. Amounts included below are in millions, unless indicated otherwise. 17 17#18Key Statistics and Reconciliation of Non-GAAP Measures Western Union \WU Notes 4Q20 FY2020 1021 2Q21 3Q21 4021 FY2021 Consolidated Metrics Consolidated revenues (GAAP)-YoY% change (3)% (9)% 2% 16% 2% 1% 5% Consolidated revenues (non-GAAP, constant currency and excluding Speedpay and Paymap) - YoY % change [a] (1)% (3)% 2% 13% 2% 2% Consolidated operating margin (GAAP) 17.9% 20.0% 19.2% 19.8% 24.8% 24.7% NA 4% 22.1% Consolidated operating margin, excluding restructuring-related expenses and acquisition and divestiture costs (non-GAAP) [b] 18.8% 20.8% 19.3% 20.2% 25.2% 24.9% 22.5% EBITDA margin (non-GAAP) (c) 22.3% 24.7% 23.7% 24.1% 28.8% 28.4% 26.3% Consumer-to-Consumer (C2C) Segment Metrics 0% (4)% 4% 15% 0% (1)% 4% Revenues (GAAP)-YoY% change Revenues (non-GAAP, constant currency)-YoY % change (e) 0% (3)% 2% 12% (1)% 0% 3% 78.4 290.5 73.0 78.0 76.6 Transactions (in millions) 6% 0% 9% 15% (1)% 78.3 0% 305.9 5% Transactions-YoY % change 26.7 $ Total principal ($-billions) Principal per transaction, as reported -YoY% change 14% Principal per transaction (constant currency) - YoY % change (A) 13% 96.1 9% 10% $ 25.7 $ 27.9 $ 27.7 $ 27.7 $ 109.0 15% 11% 4% 12% 8% 3% 4% 4% Cross-border principal, as reported - YoY % change Cross-border principal (constant currency)-YoY % change 24% 12% 28% 29% 4% 5% (9) 23% 13% 26% 25% 3% 5% ིིཚེ་སྒྲ 8% 20.5% 21.9% 19.6% 20.7% 24.3% 24.2% 22.2% Operating margin Digital money transfer revenues (GAAP)-YoY % change(") 36% 38% 45% 22% 15% 13% 22% Digital money transfer foreign currency translation impact (1)% 0% (10% (3)% (1)% (1)% (1)% Digital money transfer revenues (non-GAAP, constant currency)-YoY % change Digital money transfer transactions - YoY% change (1) 35% 38% 44% 19% 14% 12% 21% 83% 81% 77% 33% 19% 17% 32% westernunion.com revenues (GAAP) - YoY % change 27% westernunion.com foreign currency translation impact 0 (1)% westernunion.com revenues (non-GAAP, constant currency) - YoY % change westernunion.com transactions-YoY % change 26% 56% FF 27% 38% 18% 12% 9% 18% 0% (1)% (3)% (1)% 0% (1)% 27% 37% 15% 11% 9% 17% 44% 55% 18% 9% 6% 19% 18#19Key Statistics and Reconciliation of Non-GAAP Measures Notes 4Q20 FY2020 1021 2Q21 3Q21 Western Union \\WU 4Q21 FY2021 C2C Segment Regional Metrics - YoY % change NA region revenues (GAAP) NA region foreign currency translation impact NA region revenues (non-GAAP, constant currency) NA region transactions EU & CIS region revenues (GAAP) EU & CIS region foreign currency translation impact EU & CIS region revenues (non-GAAP, constant currency) EU & CIS region transactions MEASA region revenues (GAAP) (3)% (3)% [n] 0% 0% (31% (3)% (1)% (3)% 3% (2)% (3)% (1% 0% (3)% 23% 13% 18% (8) 10% 26% 1% (2)% 19% MEASA region foreign currency translation impact (11% 0% (1)% MEASA region revenues (non-GAAP, constant currency] 0% (2)% 18% MEASA region transactions 12% 7% 22% LACA region revenues (GAAP) LACA region foreign currency translation impact LACA region revenues (non-GAAP, constant currency) LACA region transactions APAC region revenues (GAAP) APAC region foreign currency translation impact APAC region revenues (non-GAAP, constant currency) (9)% 11% 2% (13) FF (22)% 70% 11% (2)% (11)% 68% (20) 42% 8% (3)% 9% 20% (2)% 0% (6)% (7)% 6% (3)% 3% 13% APAC region transactions (31% (100% (2)% 3% છે કે મેં મેં મેં સે છે તે છે છે કે છે કે મેં 4% (2)% 2% 0% 0% 0% 1% 0% 4% (2)% 2% 1% 3% (5)% (2)% (1)% (8)% 3% 1x (31% (71% 0% 1x 13% 2% 4% 0% 0% 2% 4% 6% 10% 8% 22% 4% 2% 12% 24% 2% 9% ཅནཐ་ ཆཞ *ཤཞ* * བ་ག་ བགས་ བཞན་ མ་ག་ 0% 6% 0% (3)% 0% 3% (13) (71% 19#20Key Statistics and Reconciliation of Non-GAAP Measures % of C2C Revenue NA region revenues EU & CIS region revenues MEASA region revenues LACA region revenues APAC region revenues Digital money transfer revenues Business Solutions Segment Metrics Revenues (GAAP) - YoY % change Revenues (non-GAAP, constant currency) - YoY % change Operating margin Other (primarily bill payments businesses in Argentina and the United States and money orders) Revenues (GAAP) - YoY % change Operating margin % of Total Company Revenue (GAAP) Consumer-to-Consumer segment revenues Business Solutions segment revenues Other revenues Western Union \\WU Notes 4Q20 FY2020 1Q21 2021 3Q21 4Q21 FY2021 37% 38% 37% 37% 37% 38% 37% 33% 33% 33% 33% 32% 31% 32% 15% 15% 16% 15% 15% 15% 15% 8% 8% 8% 9% 9% 9% 9% 7% 6% 6% 6% 7% 7% 7% 21% 20% 23% 24% 24% 24% 24% (8)% (8)% (2)% 25% 31% 22% 18% (h) (11)% (8)% (8)% 16% 28% 22% 14% (0.2)% 6.9% 13.1% 10.9% 32.9% 30.8% 22.6% (29)% (48)% (18)% 8% 15.8% 21.2% 22.6% 16.2% 3% 18.3% 21.3% ཨིནྡྲི 5% (1)% 19.6% 88% 87% 7% ភ្នំធំ 87% 87% 86% 87% 87% 8% 8% 8% 9% 8% 8% 5% 5% 5% 5% 5% 5% 5% 20#21Key Statistics and Reconciliation of Non-GAAP Measures Three Months Ended December 31, 2021 Western Union \\WU Notes Revenues Operating Income Income Before Provision for Income Taxes Income Taxes Net Income Diluted Earnings per Share fin millions, except per share amounts) Reported results (GAAP) Acquisition and divestiture costs and related tax benefit $ 1,284.8 $ Gain on investment sale and related tax expense Debt extinguishment costs and related tax benefit Change in permanent reinvestment assertion related to the pending sale of Business Solutions Pension plan settlement charge and related tax benefit 20030 (n) 316.8 $ 3.7 180.9 3.7 $ 12.1 $ 0.7 168.8 3.0 $ 0.42 0.01 (0) (1.1) 1.1 (p) 0.2 (0.2) (r) 0.2 (0.2) (q) Adjusted results (non-GAAP) Foreign currency translation impact Revenues, constant currency adjusted (non-GAAP) $ (i) $ 1,284.8 $ 14.8 1,299.6 320.5 $ 109.8 294.4 23.5 86.3 0.21 $ 35.6 $ 258.8 $ 0.64 fin millions, except per share amounts) Reported results (GAAP) Restructuring related expenses and related tax benefit Acquisition and divestiture costs and related tax benefit Adjusted results (non-GAAP) Quarter over quarter growth/(decline) (GAAP) Quarter over quarter growth/(decline) (non-GAAP) Three Months Ended December 31, 2020 Notes Revenues Operating Income Income Before Income Taxes Provision for Income Taxes Net Income Diluted Earnings per Share $ 1,271.8 $ (m) 227.1 $ 12.0 199.0 12.0 $ 21.9 $ 2.6 177.1 9.4 $ 0.43 0.02 (n) 0.3 0.3 0.3 1.271.8 $ 239.4 $ 211.3 $ 24.5 $ 186.8 $ 0.45 1% 40% (9)% (44)]% (5)% (21% 2% 34% 39% 46% 39% 42% 21#22Key Statistics and Reconciliation of Non-GAAP Measures Western Union\WU Twelve Months Ended December 31, 2021 Notes Revenues Operating Income Income Before Provision for Income Taxes Income Taxes Net Income Diluted Earnings per Share fin millions, except per share amounts? Reported results (GAAP) Acquisition and divestiture costs and related tax benefit $ 5,070.8 $ (n) 1.123.1 $ 15.7 Gain on investment sale and related tax expense [0] 935.4 15.7 (47.9) $ 129.6 3.2 (10.9) $ 805.8 12.5 $ 1.97 0.03 (37.0) (0.09) Debt extinguishment costs and related tax benefit (p) 14.8 3.2 11.6 0.03 Change in permanent reinvestment assertion related to the pending sale of Business Solutions (r) (17.9) 17.9 0.04 Pension plan settlement charge and related tax benefit (q) Adjusted results (non-GAAP) $ Foreign currency translation impact (i) Revenues, constant currency adjusted (non-GAAP) $ 5,070.8 $ (18.3) 5.052.5 1,138.8 $ 109.8 1,027.8 $ 23.5 130.7 $ 86.3 0.21 897.1 $ 2.19 (in millions, except per share amounts) Reported results (GAAP) Restructuring related expenses and related tax benefit Acquisition and divestiture costs and related tax benefit Adjusted results (non-GAAP) Year over year growth (decline) (GAAP) Year over year growth (decline) (non-GAAP) Notes Revenues Operating Income Twelve Months Ended December 31, 2020 Income Before Provision for Income Taxes Income Taxes Net Income Diluted Earnings per Share $ 4,835.0 $ (m) (n) $ 4.835.0 $ 967.3 36.8 2.5 1,006.6 $ $ 855.1 36.8 2.5 $ 110.8 $ 5.3 744.3 31.5 $ 1.79 0.08 0.5 2.0 894.4 $ 116.6 777.8 $ 187 5% 16% 9% 17% 8% 10% 4% 13% 15% 12% 15% 17% 22 222#23Key Statistics and Reconciliation of Non-GAAP Measures Western Union \\WU Notes 4020 FY2020 1021 2Q21 3Q21 4Q21 FY2021 Consolidated Metrics (a) Revenues (GAAP) $ Foreign currency translation impact (i) 1,2718 $ 22.4 Revenues (non-GAAP, constant currency) $ Prior year revenues (GAAP) $ 1,307.7 1,294.2 $ $ Less prior year revenues from Speedpay and Paymap divestitures Prior year revenues, adjusted for divestitures (non-GAAP) Revenues (GAAP)-YoYx Change [k] N/A $ 1,307.7 4,835.0 $ 157.2 4,992.2 $ 5,292.1 $ (130.7) 5,161.4 $ (3)% (9)% 1,210.0 $ (0.9) 1,209.1 $ 1,190.0 $ N/A 1,190.0 $ 2% 1,289.7 $ (29.4) 1,260.3 $ 1.114.7 $ N/A 1,114.7 16% 1,286.3 $ (2.8) 1,283.5 $ 1,258.5 $ 1,284.8 $ 5,070.8 14.8 (18.3) 1,299.6 $ 5,052.5 12718 $ 4,835.0 $ N/A 1,258.5 2% N/A N/A $ 12718 $ 4,835.0 1% Revenues, constant currency and adjusted for divestitures (non- GAAP)-YOY% Change (1)% (3)% 2% 13% 2% 2% 5% 4% (b) Operating income (GAAP) Restructuring-related expenses Acquisition and divestiture costs Operating income, adjusted (non-GAAP) Operating margin (GAAP) Operating margin, adjusted (non-GAAP) (c) Operating income (GAAP) Depreciation and amortization EBITDA (non-GAAP) Operating margin (GAAP) EBITDA margin (non-GAAP) (d) Effective tax rate (GAAP) Impact from change in permanent reinvestment assertion related to the pending sale of Business Solutions Impact from restructuring-related expenses Impact from acquisition and divestiture costs Impact from gain on investment sale Impact from debt extinguishment costs Impact from pension settlement charge Effective tax rate, adjusted (non-GAAP) 227.1 $ 967.3 $ 232.8 $ 254.9 $ ΕΞ (w) (n) 12.0 0.3 36.8 N/A NIA 2.5 0.9 5.6 $ 239.4 $ 1,006,6 $ 233.7 $ 260.5 $ 318.6 N/A 5.5 324.1 $ $ 316.8 $ 1.123.1 N/A N/A 3.7 15.7 17.9% 20.0% 19.2% 19.8% 18.8% 20.8% 19.3% 20.2% 24.8% 25.2% 320.5 $ 24.7% 1.138.8 22.1% 24.9% 22.5% $ 227.1 $ 967.3 $ 232.8 $ 254.9 $ 318.6 $ 316.8 $ 1,123.1 56.1 225.6 53.4 55.6 513 47.9 208.2 (1) $ 283.2 $ 1,192.9 $ 286.2 $ 310.5 $ 369.9 $ 364.7 $ 1,331.3 17.9% 20.0% 19.2% 19.8% 24.8% 24.7% 22.1% 22.3% 24.7% 23.7% 24.1% 28.8% 28.4% 26.3% 11% 13% 10% 14% 20% 7% 14% € N/A N/A N/A NIA 16% 0% (21% [m] 1x 0% N/A NIA N/A N/A NIA (n) 0% 0% 0% 0% 0% 0% 0% (oj N/A N/A N/A 0% 0% (1)% 0% (p) N/A N/A N/A 0% 0% 0% 0% (q) N/A N/A N/A 0% 0% 6% 1% 12% 13% 10% 14% 14% 12% 13% 23#24Key Statistics and Reconciliation of Non-GAAP Measures C2C Segment Metrics (e) Revenues (GAAP) Foreign currency translation impact Revenues (non-GAAP, constant currency) Prior year revenues (GAAP) Revenues (GAAP)-YoY % change Revenues (non-GAAP, constant currency) - YoY% change (f) Principal per transaction, as reported ($-dollars) Foreign currency translation impact ($-dollars) Principal per transaction (constant currency) [$-dollars) Prior year principal per transaction, as reported ($- dollars) Principal per transaction, as reported - YoY % change Principal per transaction (constant currency)-YoY % change (g) Cross-border principal, as reported ($- billions) Foreign currency translation impact ($-billions) Cross-border principal (constant currency) ($-billions) Prior year cross-border principal, as reported ($-billions) Cross-border principal, as reported - YoY % change Cross-border principal (constant currency)-YoY % change Business Solutions Segment Metrics (h) Revenues (GAAP) Foreign currency translation impact Revenues (non-GAAP, constant currency) Prior year revenues (GAAP) Revenues (GAAP) - YoY % change Revenues (non-GAAP, constant currency) - YoY% change Operating income/(loss) (GAAP) Depreciation and amortization EBITDA (non-GAAP) Operating income/(loss) margin (GAAP) EBITDA margin (non-GAAP) Western Union \\WU Notes 4Q20 FY2020 1Q21 2Q21 3Q21 4Q21 FY2021 $ 1.121.5 $ (D (1.2) 4,220.0 41.2 $ 1,050.9 $ $ 1,120.3 $ 4.261.2 $ (11.1) 1,039.8 $ 1.127.1 (32.1) 1,095.0 $ $ 1.104.5 $ 1.111.5 $ 4,394.0 (9.4) 6.2 (46.4) 1,095.1 $ 1,117.7 $ 4,347.6 $ 1,125.0 $ 4,407.8 1,015.4 $ 976.6 $ 1,106.5 $ 1,1215 $ 4,220.0 0% (4)% 4% 15% 0% (1)% 4% 0% (3)% 2% 12% (1)% 0% 3% $ 341 $ 331 $ 353 $ 357 $ 361 $ 354 $ 356 (2) 2 (7) (10) (1) 2 (4) $ 339 $ 333 $ 346 $ 347 $ 360 $ 356 $ 352 $ 300 $ 303 $ 308 $ 322 $ 348 $ 341 $ 331 14% 9% 15% 11% 4% 4% 8% 13% 10% 12% 8% 3% 4% 6% $ 25.3 $ 90.6 $ 24.5 $ 26.6 $ 26.5 $ 26.5 $ 104.1 (0.1) 0.6 (0.5) (0.7) (0.2) 0.2 (12) ** $ 25.2 $ 91.2 $ 24.0 $ 25.9 $ 26.3 $ 26.7 $ 102.9 $ 20.5 $ 80.7 $ 19.1 $ 20.7 $ 25.5 $ 25.3 $ 90.6 24% 12% 28% 29% 4% 5% 15% 23% 13% 26% 25% 3% 5% 14% $ 89.2 $ 3 (2.4) 356.1 (0.1) $ 96.5 $ (5.6) 99.3 $ (7.2) $ 86.8 $ 356.0 $ 90.9 $ 92.1 $ 116.8 $ (3.1) 113.7 $ 109.2 $ 4218 0.0 (15.9) 109.2 $ 405.9 $ 97.0 $ 388.8 $ 98.4 $ 79.4 $ 89.1 $ 89.2 $ 356.1 (81% (8)% (21% 25% 31% 22% 18% (11) (8)% [8]% 16% 28% 22% 14% $ (0.2) $ 24.4 $ 12.6 $ 10.9 $ 38.4 $ 33.6 $: 95.5 8.1 36.1 6.9 6.8 2.4 0.0 16.1 00 $ 7.9 $ 60.5 $ 19.5 $ 17.7 $ 40.8 $ 33.6 $ 1116 (0.21% 6.9% 13.1% 10.9% 32.9% 30.8% 22.6% 8.8% 17.0% 20.2% 17.8% 34.9% 30.8% 26.5% 24 14#25Key Statistics and Reconciliation of Non-GAAP Measures Western Union \\WU 2022 Consolidated Outlook Metrics Operating margin (GAAP) Impact from acquisition and divestiture costs Impact from the pending sale of Business Solutions Operating margin, adjusted, excluding acquisition and divestiture costs and the pending sale of Business Solutions (non-GAAP) Earnings per share (GAAP) ($-dollars) Impact from acquisition and divestiture costs Gain on the sale of Business Solutions, net of related taxes Earnings per share, adjusted, excluding the acquisition and divestiture costs and gain on the sale of Business Solutions, net of related taxes (non-GAAP) ($-dollars) Range 21.0% 22.0% 20 (U) 0.5% 0.5% (s) (0.5)% (0.5]% 21.0% 22.0% Range $ 2.38 $ 2.48 (n) 0.04 0.04 (s) (0.52) (0.52) $ 1.90 $ 2.00 25#26Key Statistics and Reconciliation of Non-GAAP Measures Non-GAAP related notes: WesternUnion \\WU (j) Represents the impact from the fluctuation in exchange rates between all foreign currency denominated amounts and the United States dollar. Constant currency results exclude any benefit or loss caused by foreign exchange fluctuations between foreign currencies and the United States dollar, net of foreign currency hedges, which would not have occurred if there had been a constant exchange rate. The Company believes that this measure provides management and investors with information about revenue results and trends that eliminates currency volatility while increasing the comparability of the Company's underlying results and trends. (k) On May 9, 2019, the Company completed the sale of its United States electronic bill payments business known as "Speedpay" to ACI Worldwide Corp. and ACW Worldwide, Inc. ("ACI") for approximately $750 million in cash. In addition, on May 6, 2019, the Company completed the sale of Paymap Inc. ("Paymap"), which provides electronic mortgage bill payment services, for contingent consideration and immaterial cash proceeds received at closing. Both Speedpay and Paymap were included as a component of "Other" in the Company's segment reporting. 2019 revenues have been adjusted to exclude the carved out financial information for Speedpay and Paymap to compare the year-over-year revenue change. These financial measures are non-GAAP measures and should not be considered a substitute for the GAAP measures. The Company has included this information because management believes that presenting these measures as adjusted to exclude divestitures will provide investors with a more meaningful comparison of results within the periods presented. (1) Earnings before Interest, Taxes, Depreciation, and Amortization ("EBITDA”) results from taking operating income and adjusting for depreciation and amortization expenses. EBITDA results provide an additional performance measurement calculation which helps neutralize the operating income effect of assets acquired in prior periods. The Company ceased depreciation and amortization for its Business Solutions business during the second half of 2021 as this business was held for sale. (m) Represents impact from expenses incurred in connection with an overall restructuring plan, approved by the Board of Directors on August 1, 2019, to improve the Company's business processes and cost structure by reducing headcount and consolidating various facilities. While certain of these expenses are identifiable to the Company's business segments, primarily to the Company's Consumer-to-Consumer segment, they have been excluded from the measurement of segment operating income provided to the Chief Operating Decision Maker for purposes of assessing segment performance and decision making with respect to resource allocation. These expenses are therefore excluded from the Company's segment operating income results. While these expenses are specific to this initiative, the types of expenses related to this initiative are similar to expenses that the Company has previously incurred and can reasonably be expected to incur in the future. The Company believes that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of the Company's underlying operating results. As of December 31, 2020, all expenses associated with this plan have been incurred. (n) Represents the impact from expenses incurred in connection with the Company's acquisition and divestiture activity, including for the review and closing of these transactions. The Company believes that, by excluding the effects of these charges that can impact operating trends, management and investors are provided with a measure that increases the comparability of the Company's underlying operating results. (0) On April 12, 2021, the Company sold a substantial majority of the noncontrolling interest it held in a private company for cash proceeds of $50.9 million. As a result, the Company recorded a pre-tax gain in the second quarter of 2021. The gain on the sale and the income taxes on the gain have been removed from adjusted results. The Company believes excluding the impact of this gain will provide investors with a more meaningful comparison of results with the historical periods presented. 26#27Key Statistics and Reconciliation of Non-GAAP Measures Western Union \\WU (p) On April 1, 2021, the Company repaid $500 million of aggregate principal amount of 3.6% unsecured notes due in 2022 and incurred approximately $14.8 million of costs, excluding accrued interest, in connection with the repayment. The cost associated with the repayment was recorded to Other income/(expense), net, in the second quarter of 2021. The costs associated with the payment and related tax benefit have been removed from adjusted results. The Company believes excluding the impact of this charge will provide investors with a more meaningful comparison of results with the historical periods presented. (q) Represents the settlement charges for the Company's defined benefit pension plan incurred in the fourth quarter of 2021. On July 22, 2021, the Company's Board of Directors approved a plan to terminate and settle this frozen defined benefit plan, and during the fourth quarter of 2021, the Company settled its obligations under the plan and transferred the corresponding amount of plan assets to the insurer. The expenses associated with the pension settlement were recorded to Pension settlement charges within Total other expense, net. The Company believes excluding the impact of this charge will provide investors with a more meaningful comparison of results with the historical periods presented. (r) Represents the tax impact from changes to certain of the Company's permanent reinvestment assertions related to its decision to classify its Business Solutions business as held for sale in the third quarter of 2021. The Company believes excluding the impact of this charge will provide investors with a more meaningful comparison of results with the historical periods presented. (s) During 2021, the Company entered into an agreement to sell its Business Solutions business to Goldfinch Partners LLC and The Baupost Group LLC for cash consideration of $910 million, subject to regulatory and working capital adjustments. In the first quarter of 2022, the Company expects to complete the first closing of the sale and to receive the entire cash consideration. The first closing primarily excludes the operations in the European Union and the United Kingdom. The second closing is expected to occur by late 2022. The sale is also expected to result in a gain, which will be recognized at each closing, based on the book values and fair values of the operations sold at each closing. The Company has excluded Business Solutions revenues, Business Solutions operating margin, excluding corporate expenses allocated to the Business Solutions segment, and the expected gain on the sale, net of related taxes from its 2022 adjusted outlook, as management believes that excluding the impact of the Business Solutions business, including the gain on sale, from the 2022 adjusted outlook will provide investors with a clearer and more meaningful comparison of results in 2022 and future periods. 27#28Thank You 0010100011000 10010011100101 1101 100000111100 1010 0100 01 WU Western Union