Bajaj Finserv - Covid-19 Update and Business Continuity Plan
Bajaj Finserv - Update on Covid-19
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Activated Business Continuity Plan
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BAJAJ
FINSERV
Emergency response teams monitoring the situation; Implementing actions on real time
ā Board and Committee meetings being held through video conferencing
Swiftly moved the IT infrastructure to ensure availability of adequate bandwidth, setting up
virtual private networks, making portable devices available where needed
Employees
Keeping employee safe as the top priority - Work from home, wherever possible continues
A health support hotline was created for employees with doctor on call
Branches and offices that have started operations are following all the safety protocols related
to Covid-19, as advised by government.
Created multiple secure platforms for collaboration and team meetings over digital media
Training on end to end digital sales process
Facilitate virtual engagements with partners, customers through emailers, WhatsApp, phone
calls, social engagement platforms
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Customers
Reaching out to customers to reduce the panic and appraise that their servicing needs &
payments can be processed through various digital assets.
Came out with dedicated indemnity cover for Covid-19 through partners like PhonePe
Enhanced Communication on Safety, investment advisory (Market Recovery stories from past)
and Digital assets for service
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