DIB's Digital Journey
DIB's Digital Journey
PAPERLESS BRANCHES
INTRODUCED
Simplified branch visit with
handheld devices to fill forms
and complete transactions
SUCCESSFULLY LAUNCHED
Tablet-based banking
Instant Credit Card
printing in branches
Single page account
opening form
DIGITAL DEPARTMENT CREATED
Introduction of DIB
Chatbot
Revamp of DIB Website,
Online Banking, DIB
Mobile App
بنك دبي الإسلامي
Dubai Islamic Bank
#Ready For TheNew
JOURNEY TOWARDS DIGITALLY
INTELLIGENT BANK
PF & Credit Cards on Mobile App -
Salary transfer (existing customers)
Remote signing of contracts - non
digital customers
Implementation of E-cheque-
Digitally authenticated by the
customer replacing physical cheque
2014
2015
2016
2017
2018
2019
2020
CUSTOMER INNOVATION
DEPARTMENT ESTABLISHED
Department setup to
promote design, research,
develop, analyze and suggest
new marketing concepts as
well as strategies
ADVANCED THE YEAR WITH
Initiating the development of
End to End customer journey
through digital channels
Express Transfer/Instant
Remittances
DIGITAL STRATEGY FORMULATION
D
Successful launch of DIB's Digital Lab
Digital customer journeys launched
"Banking-in-Minutes" concept launched with
public introduction of New to Bank CASA
account opening and Credit Card Journeys
Personal Finance for Salary Transfer
Relationship customer (New /Existing) was
launched on Internet Banking and Tablet
Set Foundation for Digital Academy &
Advanced Analytics
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