Investor Presentaiton

My first 100 days • Introduced new Purpose and Values Set out our 3 Strategic Priorities Engaged extensively with our businesses, colleagues, customers and wider stakeholders Made it a clear priority to resolve the Tracker Mortgage issue Committed to successful implementation of technology investments to replace Core Banking Platforms • Committed to reducing costs in 2018 and to further improve efficiency Strengthening our leadership capabilities Planning re-entry into Irish mortgage broker market Q • Strategy update underway with Investor Day scheduled for 13 June 2018 Bank of Ireland Group 8

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