Financial Performance and Remediation Update

REMEDIATION WORK PROGRESSING CUSTOMER-RELATED REMEDIATION PROVISION CHARGES¹ ($m) 749 654 1,189 1,011 380 268 58 245 138 31 178 95 1H19 130 135 27 2H19 1H20 2H20 1H21 Discontinued charges mainly relate to Advice Partnerships Adviser Service Fee Program higher interest costs and refund rates Continuing Operations charges mainly relate to ■Continuing Operations ■Discontinued Operations CUSTOMER-RELATED REMEDIATION PROVISIONING AND UTILISATION ($m) 1,185 Costs to do 219 • Customer payments 1,290 966 • >1,200 colleagues dedicated to remediation activities JBWere 137 117 20 2H21 • >1.3m payments to customers since June 2018 totalling $1,290m - up 80% from FY20 Progressing accelerated payments to customers of Advice Partnerships Adviser Service Fee Program, with ~80% completion expected by Dec 2021 AUSTRAC INVESTIGATION UPDATE • Enforcement investigation commenced by AUSTRAC in June given serious concerns about NAB's potential non-compliance with its AML/CTF obligations AUSTRAC advised that it had not made any decision as to whether it will take any enforcement action, but that it was not considering civil penalty proceedings at that stage and that its decision was "reflective of the work undertaken" by NAB to date. NAB has not been notified of any change to this position, however the AUSTRAC investigation is ongoing Outcomes, including costs, relating to AUSTRAC investigation remain uncertain at this stage • NAB's Financial Crime Remediation team are driving a dedicated program of work aimed at ensuring that all relevant KYC data is captured and recorded appropriately Provision at 30 Sep 2021 Payments since June 2018 • All major programs expected to be essentially completed in CY22 (1) Charges were included as large notable items in FY19 and FY20. Charges are shown pre-tax; 1H19 and 2H19 have been restated for the presentation of MLC Wealth as a discontinued operation 20 20 National Australia Bank

View entire presentation