Canadian Personal Banking Digital Transformation

Canadian Personal Banking Digital Transformation1 Digital Adoption Rate² 7.8% Active Mobile Users³ (Millions) 23.6% 74.5% 3.1 2.8 66.7% 68.0% 2.5 Q3/18 Q3/19 Q3/20 Banking Centres -3.2% Q3/18 Self-Serve Transactions4 (%) Q3/19 Q3/20 4.9% 1,056 92.2% 1,034 88.9% 1,022 87.3% Q3/18 Q3/19 CIBC 1 Excludes Simplii Financial. 2 Digital Adoption Rate calculated using 90-day active users. 3 Active Mobile Users represent the 90-day Active clients in Canadian Personal Banking. 4 Reflect financial transactions only. Q3/20 Q3/18 Q3/19 Q3/20 27

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