Project Inspire: 'Future Proofing' HDFC Life
Project Inspire: 'Future Proofing' HDFC Life
01
'Digitally-enabled'
Distribution
02
Improved customer-
centricity
03 in
Operational efficiency
04
Organizational agility
Profitable
distribution
Diversified
growth
first
Customer
mix
& governance
management
Risk
Seamless onboarding of
distribution partners and
simplifying customer Journey
Intermediary enablement
For enriched customer
interactions
Data-driven intermediary
recruitment
Evolution from customer
service to experience and
engagement hub
An immersive & experiential
platform with 360 view of
customer
Customer service
ā
Use artificial intelligence/
natural language processing
for enhanced customer service
Cross-sell, up-sell and
persistency management
Cognitive computing for
positive nudges at pre-decision
stage itself
Straight through
processing/over the counter
sales percentage increase:
Better data capabilities leading
to faster underwriting
AR/VR Enabled learning
Simulation-based, on-demand
and outcome oriented
Future-of-work ready
Digital enablers to shorten
time to market
Agile operating model
Improved governance
mechanism with quicker
turnaround times
21
Developing new set of capabilities to sustain our competitive advantage
Analytics
digital &
Technology,
HDFC
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