2022-24 Strategic Plan Update

APPENDIX CaixaBank Premium brand reputation with ample external recognition >>Premium brand reputation EUROMONEY AWLARIOS FOR EXCELLENCE SPAIN 2023 BEST DANK BEST BANK AWARD 2023 EUROMONEY Best Bank in Spain 2023 Best Bank for ESG in Spain 2023 Best Bank for CSR in Spain 2023 Euromoney GORANCE Best Bank in Spain and in Western Europe 2023 Global Finance World's Best Bank for Sustaining Communities 2024 Best Bank for Sustainable Finance in WE 2024 Best Bank for Sustaining Communities in WE 2024 Best Bank for Social Bonds in Western Europe 2024 Best Bank for ESG-related loans in Western Europe 2024 Top Innovator in ESG 2023: Carbon Footprint Calculator for natural individuals Global Finance >> Wide recognition of leading IT infrastructure and innovation C EUROMONEY AWARDS FOR EXCELLENCE WESTERN 2013 EUROPE BEST DIENAL BANK Best Digital Bank in Western Europe (WE) 2023 Best Bank for Digital Solutions in Spain 2023 Euromoney DIGITAL BANK GLOBAL AWARD FINANCE Best Financial Services Company Lab (internal) for Customer Experience LABS 2023: customer experience labs & Insights Center Global Finance Best Consumer Digital Bank in Spain for 2023 Best Consumer Digital Bank in Spain 2023 for: Mobile Banking App; Innovation and Transformation; Open Banking APIs Best Consumer Digital Bank in Spain and WE 2023 for: Online Product Offerings; Bill Payment and Presentment; Lending Best Integrated Consumer Banking Site in Spain 2023 Best Corporate/Institutional Digital Bank for Online Cash Management Services in Spain 2023 >> BPI: Premium brand and innovation recognition PREMIO CINCO ESTRELAS 2074 EUROMONEY AWARDS FOR EXCELLENCE PORTUGAL 2023 BEST BANK FOR ESG EUROMONEY PRIVATE BANKING 2023 PORTUGAL BEST DOMESTIC PRIVATE BANK PUM The Banker GLOBAL PRIVATE BANKING AWARDS 2023 WINNER Best Pivate Bark is Pertugal BANCA PRODUTOS PRESTIGIO #1 Prestige Products 2024 Cinco Estrelas Best Bank for ESG in Portugal 2023 Euromoney Best Domestic Private Bank in Portugal 2023 Euromoney Best Private Bank in Portugal 2023 PWM (FT Group) SURYENTA AWARD 20 EZOZ GLOBALNICE BEST DIGITAL BANK AWARD 2023 GORANCE PRIVATE BANKING 2023 SPAIN BEST DOMESTIC PRIVATE BANK EUROMONEY PRIVATE BANKING SPAIN BEST FOR DISCRETIONARY PORTFOLIO MANAGEMENT EUROMONEY PRIVATE BANKING 2023 SPAIN BEST FOR DIGITAL BAI GLOBAL INNOVATION AWARDS Best Domestic Private Bank in Spain 2023 Best Private Bank for Discretionary Portfolio Management in Spain 2023 Best Private Bank for Digital in Spain 2023 (Euromoney) for Financial Services Best Global Innovation in Customer Journey Design: Insights Center BAI (Bank Admin. Institute) PORTUGAL -2023- PшM WEALTH TECH AWARDS 2023 Bloomberg Gender-Equality Index 2023 Member Top 3 in the world in gender equality Bloomberg GEI Best Private Bank for Digital Marketing and Communication in Europe 2023 PWM (FT Group) Selecções de Reader's Digest MARCA DE 2023 BANCA Member of Dow Jones Sustainability Indices Powered by the S&P Global CSA Among Top15 banks in the world in ESG Dow Jones Sustainability Index PRI Principles for Responsible Investment Highest rating (5 stars) in sustainable investment PRI Gerus accenture BRONZE CaixaBank Global Innovator (Bronze) 2023 Qorus-Accenture PшM WEALTH TECH AWARDS 2023 Best Treasury & Cash Management Awards 2023 Best Digital Bank Innovation and Transformation in Portugal 2023 Global Finance Superbrands Excellence Brand 2023 Superbrands Most Trusted Bank Brand in Portugal 2023 Reader's Digest Best Private Bank for CRM in Europe 2023 PWM (FT Group) Last update on 14 February 2024 61

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