Economic Indicators and Efforts for Sustainability slide image

Economic Indicators and Efforts for Sustainability

Cross-Sectional Efforts Supporting Business Strategies _ IT Plan Enhancement of IT governance Efforts for Optimization of IT Investment lyogin Holdings Banking Securities Systems Lease Credit cards Guarantee Capital Think tank Aiming for optimization of IT investment in the Group as a whole Centralize management of system investment and development projects from the perspective of group-wide optimization ✓ Unify processes of advance verification and check of investment effects for large scale investment cases Development and Improvement of Data Utilization System Centralized Management of Corporate Customers' Information of Each Group Company 12100 BE 2,000,000 a 20 3,000,000- 1,000,000- 300 K IN Contact person at each Group company Contact records Transaction status Revenue status, etc. (scheduled to display) ✓ Considering introduction of a group-wide dashboard that centralizes corporate customers' information of each Group company including the Bank ✓ Aiming for customer-oriented business operations, strengthening relation management for the entire Group to provide optimal products and services Example of Information Enhancement through EBM* Contract rate through EBM "Deposit of Life Insurance Premium" D Number of Persons with Capacity to Utilize Data Analyzing Tool Commonalize IT infrastructure in the 7%г 6.2% Group 6% 5.1% 5% 104 persons 4.2% 3.9% 5 persons (1 dept.) 4% (12 dept.) 3.1% 3.2% 3.0% 3% 2% April 2011 September 2022 1% Contract rate is increasing due to model improvement based on analysis of past contract results 0% First half of Second half of Fiscal 2019 Fiscal 2019 Strengthening Cybersecurity across the Group By upgrading I-CSIRT*, an organization responding to cyberattacks, to the Holding Company's organization, the whole Group will develop a system to facilitate cooperation under emergency and normal situations Management Relevant authorities Emergency Office I-CSIRT Each Group company Police Financials ISAC Japan Industry associations Security vendor Major Efforts of I-CSIRT ✓ System development Build a robust system by introducing "Security by design" Human resource development Focus on developing management in charge of strategies for planning and direction of cyber security, as well as security human resources necessary for respective divisions *CSIRT of the Group CSIRT is a collective term of organizations which deal with matters related to computer security. Copyright 2022 lyogin Holdings, Inc. All Rights Reserved. (at the introduction) Expand personnel capable of utilizing data through training and hands-on support by specialized departments Aiming to be a data-driven organization where every department makes decision based on data First half of Second half of First half of Second half of First half of Fiscal 2020 Fiscal 2020 Fiscal 2021 Fiscal 2021 Fiscal 2022 ✓ Contract rate is increasing owing to a change of delivery conditions for "Deposit of Life Insurance Premium" in May 2021 Aiming to enhance EBM by analysis of various data *EBM (Event Based Marketing): Marketing activities based on occurrence of customers' life and financial events. The Group uses EBM as a method to realize customer-oriented CX sales. -29-
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