Investor Presentaiton

Non-core items Bank of Ireland 2019 Results Announcement FY 2018 (Єm) FY 2019 (€m) (74) (111) (59) (25) Customer redress programme - Tracker Mortgage Examination - Other programme Cost of restructuring programme¹ (Loss) gain on disposal / liquidation of business activities Gain on disposal of Property Investment return on treasury stock held for policyholders UK business divestments, net of disposal costs² Gross-up for policyholder tax in the Wealth and Insurance business 01 5 7 6 ง Total non-core items (67) ཅི ༤® སྐྱེ ་ སེ " ⌘ 45 45 (100) (113) 1 Restructuring costs of €59m in 2019 primarily relate to a reduction in employee numbers (€34m), programme management costs (€17m), costs related to the implementation of the Group's property strategy (€4m), and other restructuring costs (€4m) 2 Relates to UK Credit Cards, Post Office ATMs and Post Office Current Accounts Bank of Ireland

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