Investor Presentaiton

Operating expenses 35.3 Cost to Income Ratio (%) 34.0 33.1 33.5 30.3 32.6 30.8 Q1 21 Q2 21 Q3 21 Guidance CI Ratio (YTD) CI Ratio (QTD) Q4 21 Q1 22 Revised Guidance Operating expenses trends (USD mn) +5% -14% 618 532 535 508 516 170 Other Cost 116 107 112 120 49 IT & Commun. 40 41 42 41 64 65 65 48 Dep. & Amort. 62 Staff Cost 289 304 315 334 324 Q1 21 Q2 21 Q3 21 Q4 21 Q1 22 Highlights Income Expenses Risk Capital Liquidity Divisional Key Highlights Q1 22 cost to income ratio at 30.8% well below guidance reflecting seasonal trend of investment in Q4 to 'hit the ground running' in Q1 • Staff costs increased y-o-y on incentives to drive underlying earnings and hiring for future growth particularly in international network and digital capabilities • Lower Depreciation and amortization reflects reduction in branches in 2020 • Other costs lower q-o-q reflecting higher campaign spend in Q4-21 coupled with lower legal and service fees • Cl ratio guidance revised to ‘within 33%' on higher income from anticipated rate rises Operating expenses composition (%) Breakdown as at Q1-22 Dep. & Amort. 11% Staff 61% Other 11% IT 5% Occupancy 3% Equip. & Supp. 2% Commun. 3% Service & Legal 3% Marketing 1% 19

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