Market Leader with Potential for Further Penetration
Grow Relationship Value by Offering the Best Service, Products and Solutions
Retail Banking
Ambition
1)
Point of sale credit
ה
Value from re-defined model
Migrate simple sales and servicing to
digital channels
Improve customer experience
Maintain leading market share
whilst defending pricing and asset
quality
To be achieved by....
•
•
Relevant products and services for key customer segments
Improve lending by establishing partnerships with key retailers
through Digital loans ("Quickloans") and POS credit¹
O New Affluent Banking proposition
Use of right channels, through Digital and Remote sales
Physical network to shift from transactional activity to high value
sales; 20% further increase in selling activity expected
Continue reduction in admin activity & improve in-branch
efficiency
Enhance right value propositions and brand awareness
New re-defined loyalty scheme rewarding holistic relationship
with the Bank
Creation of dedicated customer experience team
。 Analytics based campaigning to improve conversion
18View entire presentation