Investor Presentaiton
PRIORITY SEGMENTS TO DRIVE GROWTH
Segment
definition
Contribution to
Group revenue
SMALL BUSINESS
MEDIUM BUSINESS
INVESTORS
Turnover
$0.1m-$5m
Turnover
$5m-$50m
Building or
maintaining wealth
7%
29%
20%
HOME OWNERS
Saving for or paying
off own home
11%
Market share
22%1
32%1
13%2
12%2
Customer
NPS rank³
-
1st
3rd
1st
2nd
24
Our focus
Accelerate use of
digital products and
direct channels to
transform the
customer experience
Extend and deepen
industry specialisation
Seamless bank-wealth
alignment and
leverage Australia's
largest retail
superannuation fund
Simpler more
integrated way for
home owners to
manage their financial
affairs
(1) Small & Medium Business source: DBM Business Financial Services Monitor. September 2016. Data weighted to the ABS business population, shown on a 12mma. Market Share is APRA Aligned Lending Market
Share based on the total lending dollars held at the FI, divided by the total lending dollars held at Fls reporting to APRA, for products and Fls reporting to APRA.
(2) MFI Customer Market Share (# NAB MFI customers in segment / # total MFI customers in segment). Based on NAB brand only using NAB defined customer segments. Source: Roy Morgan Research Single
Source; Sep-16 12mma
(3) Net Promoter, Net Promoter Score and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems Inc. and Fred Reichheld. NAB AFI NPS compared with three major Australian banks (ANZ, CBA,
WBC). Small & Medium Business source: DBM Business Financial Services Monitor. September 2016 6mma. Medium Business weighted to the ABS business population. Small Business is a NAB construct that
combines weighted results for the Lower (turnover $0.1m-<$1m) & Higher (turnover $1m-<$5m) Small Business sub-segments, using a 50:50 weighting approach. This metric does not reflect the relative size of these
segments as per the ABS business population. Ranking is based on absolute scores, not statistically significant differences.
National
Australia
Bank
25
TECHNOLOGY MAKING IT EASIER FOR OUR CUSTOMERS
PBOP RETAIL ROLLOUT COMPLETE
• ~8,000 bankers across branches, contact and fulfilment
centres trained and using the platform
•
•
Expect to switch off legacy system for origination of Credit
Cards, Personal Loans and Home Loans in 2017 through
personal bank
Focus now on leveraging benefits and expanding capability
to other channels
• Uplift in Home Loan conversion rates
• >70% Home Loan documents signed online
• >90% Personal Loans documents signed online
FASTER TIME TO "YES" AND CASH
(Days)
5.2
50%
Time to open a
credit card
2.6
■Legacy median
5.8
59%
Time to cash for
Personal Loan
■PBOP median
2.4
NEW MOBILE BANKING PLATFORM LAUNCHED OCTOBER 2016
MY ACCOUNTS
Good
ANDREW
Welcome
ANDREW
о
$3.654.00
Personal Account #3200
VISA
nab
NAB PAY
Hack of your phonon
13.00
1333
NAB y cadend
Personal Accent #3250
•
ALLOW ME TO USE MY CARD FOR
$34.00
Ovinesses
Certa
Use and
Mashaan
end of your holiday
OVERSEAS TRAVEL
FACTO
•
NAB QUICKBIZ LOANS
Android launched, iOS to
follow shortly
World leading self-service
Card Controls
Real-time provisioning of
Credit Cards to use with
NAB Pay
API technology reusable
across new platforms - cost
and speed benefits
Digital application for small business lending up to $50k
completed in as little as 10 minutes
•
Decision within 60 seconds of completing online
application
Funding available within three business days with
further improvements planned
No physical security required
National
Australia
BankView entire presentation