2021 ESG Report

29 2021 ESG Report Innovative Microfinance Service Mode CRCBANK 30 CSRC Bank actively explores and innovates products and service modes for microfinance, gradually shifts from the traditional mode to the modern mode, promotes online approval and credit products, and continuously improves the quality and efficiency of microfinance services. In 2021, the online approval rate of loan business for microfinance is 36%, and the total amount of online loans for microfinance services was 9.721 billion yuan. Case Expanding marketing channels We have launched a combination of online and offline products Expanding marketing channels: CSRC Bank fully utilizes channels such as WeChat official account, video account, and latent customer platforms for marketing and promotion. We have launched a combination of online and offline products: the offline product "Sunshine Loan", which serves "three rural" as well as micro and small customers in urban and rural areas, and supports rural farming, small enterprises and store operations in villages and towns. The online product "EasyStar Financing" is aimed at micro and small business owners and individual industrial and commercial households in industrial villages and professional markets, and improves the efficiency of bulk credit. In 2021, the number of households with credit granted by "Meteor Loan" is 750,000, the credit amount is 4.650 billion yuan, the loan balance is 470 million yuan, the number of remaining households with balance is 2,349, and the average number of remaining households with balance is 50,000 yuan. CSRC Bank helps local micro and small foreign trade enterprise "go aboard" CSRC Bank actively supports local foreign trade enterprises to "go aboard", provides one-stop service for micro and small foreign trade enterprises, and launches the "City Caitong" platform, which greatly simplifies the business procedures of individual industrial and commercial entities and shortens the speed of receiving and settling foreign exchange from more than 3 working days to less than 1 working day, thus improving the efficiency of using funds in the market and enterprises. In response to the financial needs of micro and small foreign trade merchants with a large number of receipts of foreign exchange and small single amounts, we continuously strengthen its services and optimize the business process, and have now realized the opening of public foreign exchange settlement accounts under market purchase trade on the same day, and strengthens communication with customers through multiple channels such as email, telephone and WeChat to provide customers with convenient and efficient exclusive services. At present, CSRC Bank has provided more than 200 market procurement trade customers within the jurisdiction of Changshu Garment City with services such as account opening, receipt and settlement of foreign exchange. In the future, we will continue to empower micro and small foreign trade enterprises to develop their market procurement trade steadily. Improve approval efficiency Improve approval efficiency: Continuously increase the approval online rate and online approval effectiveness, thus making approvals more accurate and swift, allowing customers to have fewer travel, while improving the accuracy of risk judgment. From the beginning of 2019 to the end of 2021, the approval online ratio for micro and small businesses increased from 10% to nearly 40%. Innovative Service Mode for Border Areas FreeStar ERRO 22026 SHEARS At the beginning of 2021, in order to increase the number of outlets and expand the practice of inclusive finance, CSRC Bank explored a new mode to micro and small business: set up pilot areas for inclusive finance in remote areas bordering counties and cities and combining urban and rural areas with relatively inadequate financial supply, and set up an inclusive finance team of more than 150 people, creating an integrated service team and acting as a "pioneer" in the exploration of inclusive finance. We Explore the whole life cycle of customers service, create a new mode of market-oriented, mobile, integrated services, adhere to the customer-centric, mobile tools into the common people, integrated services to make Changyin Brand reputational; return to rural counties, deeply involve in border areas, provide a full range of financial services for grassroots customers. By the end of 2021, the loan balance of the Inclusive Finance Department exceeded 5 billion yuan, the number of households exceeded 8,000. By the end of 2021, the loan balance of the Inclusive Finance Department exceeded 5 billion yuan the number of households exceeded $8,000 Our staff visited a local micro and small garment foreign trade enterprise Deepen Financial Benefits for the People CSRC Bank strengthens cooperation with administrative departments, innovates new modes of services for the people, gives full play to many advantages such as wide channels, dense network and excellent services, carries out several projects for the people, and actively practices the service concept of doing practical things for the public.

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