Investor Presentaiton
Social
Creating added values to wider communities and employees
>> Bringing positive impacts to external communities
Customer Satisfaction Metrics
>> To employees: inspired to be a workplace of choice
Spending on employee well-being
670*
BCA
Always by your side
Customer
Engagement:
4.73
Branch
Service Quality:
out of 5.00
(FY21: 4.67)
4.86
out of 5.00
(FY21: 4.87)
Rp bn
595
589
Provides various benefits for employees (i.e.
medical facilities, festive allowance, employee
loans, etc.)
Internal capacity building: employee learning
& development through training and support
for higher educational levels.
Average training hours reached 38.8 hours
per employee (FY21: 28.1 hours).
CSR Initiatives & Outreach
Education & Financial Literacy
870 recipients of Bakti BCA scholarships across 18 universities
155,769 participants of financial literacy socializations & activities
578 participants of non-degree education program
Community Empowerment
15 assisted tourism villages
10 tourism villages in partnership with Ministry of Tourism
Public Health
803 cataract surgeries
12,884 medical assistances
Analyst Meeting FY-22
FY20
FY21
FY22
*Notes 2021 data include Covid-19 related expenses
Equal Opportunities & Gender Diversity
Female employees
compared to total
employees
61.4%
(FY21: 61.6%)
Female occupying
Director and Manager
positions
60.6%
(FY21: 60.2%)
Promoted female
employees out of total
employee promotion
61.7%
(FY21: 61.4%)
PT Bank Central Asia Tbk 26View entire presentation