Investor Presentaiton
Executive summary - Q4 FY21
Update on Business transformation:
BAJAJ FINANCE LIMITED
9. The Company is on course to deliver its 3-in-1 financial services for its 48.57 MM customers in a seamless manner by creating an
omnichannel framework. The omnichannel model will enable the customer to move between online to offline and vice versa in a
frictionless manner. The transformation across products and platforms will go live in phased manner in Q2 FY22.
10. The Company will implement 3-in-1 financial services through an 'update' to its Experia App. It will ensure seamless migration of
existing 7.5 MM Experia users. Simultaneously, the Company has significantly accelerated the propagation and download of its
Experia App.
11. The Company's 4 'Productivity apps' - Sales One app, Merchant app, Collections app and Partner app - will go live in a phased
manner across businesses between May and September 2021. Sales one app to go live between May and July 2021; Collections App
by May 2021; Partner one app between June and August 2021 and Merchant app by September 2021. These apps will significantly
improve the productivity and efficiencies of our employees, channel partners and merchant ecosystem.
12. As part of 'Bajaj Pay for consumers', Bharat Bill Pay System (BBPS) service went live in January 2021. UPI went live for a CUG in
March 2021; Fully functional UPI will go live by May 2021. Subject to regulatory clearance, PPI is ready to go live.
13. The 3 marketplaces - eStore, Insurance and investments are under advanced stages of development. The first phase of eStore has
already gone live in February 2021. With its launch customers can now search, compare and select from +25 K SKUs of consumer
durables, order online and make single click checkout through Bajaj Finserv EMI card. 40 K retailers have been onboarded. The
second phase of capabilities will go live between July and August 2021.
14. Insurance and investments marketplace apps will go live between July and August 2021.
15. The onboarding app of Bajaj Financial securities limited has gone live and the revamped broking app will go live by May 2021.
16. 12 adjunct partner apps are live in Experia. Plan is to have 28 such apps on the platform along with the 5 proprietary apps.
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