AIA Financial Overview and ESG Commitment
Technology, Digital and Analytics Transforming AIA
Industry-Leading Cloud Adoption
15%
Jun 20
72%
> 5X increase Cloud Adoption
Dec 21
86%
TDA powering our unrivalled distribution and
achieving the best outcomes for customers
4.7
Enhancing
Premier
Agency
Rating across
agency tools
Dec 22
~$280m
Agency ANP
from digitally-
sourced leads
>75%
AIA
Active agents using
social media marketing,
+14 pps YoY
Improved Customer Experience with
Straight-Through Processing
35%
Jun 20
58%
2x Straight-Through Processing
Dec 21
70%
Digitally-
Enabled
Partnerships
>4.6m
Digital leads
from bank
partners
~$220m
Bancassurance ANP
from digitally-
sourced leads
>1m
Customers through
digital platform
partners
Dec 22
Leading
Customer
Experience
4+
>15m
Online registered
customers
App store rating of
AIA service app
Top 3 NPS
in 9 markets
Analytics Powering Everything We Do
Al and analytics use cases
>230 implemented across the Group
as of FY22 since launch of TDA
Digital Insurer of the Year
Insurance Asia News, 2021 and 2022
Enterprise Architecture Award
Forrester Asia Pacific Technology Awards 2022
Note: For FY22 unless otherwise stated
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