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Investor Presentaiton

Process & Performance: Accidental Damage - Repair Approach: Opportunity: equity CLAIMS • . Unique average price deal leverages recoverable expenditure against non recoverable expenditure. Enhance process surrounding paper FNOL to increase approved repairer rate. Explore shared commissions with brokers. Get better penetration into Fleet and Motorcycle markets. If business structure leads to greater volumes of direct business, leverage this. Leverage Fault and Non-Fault ratios. 20000 Approved Repairer Volumes 15000 10519 8636 Fault 10000 7507 Non-Fault 5000 8072 6870 6206 0 12 2004 2005 2006

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