Investor Presentaiton

Primary partner of our clients A diversified franchise with deliberate, market-leading An active force for good in everything we do The primary partner for our clients Empowering Africa's tomorrow, together ... one story at a time A digitally-powered business • Deepened retail customer relationships: Lowest Ombudsman complaints for 3 years o Converting Reward customers o Improved average product holding Absa Life 1st in the SA-csi Consulta survey for second year running Relationship Banking shifted to a customer- centric segment model >100 new to bank CIB customers in SA 10 | шеә әәлір pue pequeler 'Bนเนนเพ

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