Investor Presentation September 2020

ZOOPLUS HAS A GROWING LOYAL CUSTOMER BASE AND A HIGH REVENUE RETENTION RATE ACTIVE CUSTOMER BASE1 (in k) zooplus 7,195 8,062 +12% H1 2019 H1 2020 ACTIVE REPEAT CUSTOMER BASE 2 (in k) 4,781 +16% 95% Revenue Retention Rate 3 4,117 H1 2019 H1 2020 1)All customers with one order in LTM; 2) All customers with one consecutive order (=at least 2 orders) in LTM; 3) Sales retention 12 months rolling (net, non-BMF); All figures based on H1 2020 figures ZOOPLUS AG | INVESTOR PRESENTATION | SEPTEMBER 2020 15

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