Investor Presentation

Digital Progress: Canada Digital Adoption (%)¹ +7% +200 bps Active Digital 3,329 3,599 3,847 4,071 3,960 4,222 Users (#'000) +27% 59% 55% 58% 60% 50% 46% 2018 2019 2020 2021 Q2/21 Q2/22 +1,400 bps +8% 2018 2019 2020 2021 Q2/21 Q2/22 Active Mobile Users (#'000) 3,073 3,393 3,242 3,488 2,396 2,666 Digital Sales (%) +46% +300 bps 2018 2019 2020 2021 Q2/21 Q2/22 29% +0 bps 26% 26% 26% 23% +300 bps 16% Self-Serve Transactions (%) 84% 87% 92% 93% 93% 93% +900 bps 2018 2019 2020 2021 Q2/21 Q2/22 2018 2019 2020 2021 Q2/21 Q2/22 Definitions Digital Sales (% of retail unit sales using Digital platforms, excluding auto, broker originated mortgages and mutual funds) Digital Adoption (% of customers with Digital login (90 days) / Total addressable Customer Base) Digital Users: # of customers who logged into website and/or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR 1 Digital Adoption definition for Canada was updated in Q1/21 to reflect new addressable customer base, excluding indirect-channel acquisitions 15

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