Investor Presentaiton
- Case Study
Case Study
Victoria Police
Police
Powering Australian-first reporting tool.
One of the largest policing services in Australia, Victoria Police is working to help protect
the entire Victorian community. STOPIT is a text-in service powered by Whispir to combat
unwanted sexual behaviour on public transport. Members of the public experiencing, or
witnessing such behaviour can instantly and discreetly report these incidents.
To initiate the service, commuters simply text 'STOPIT' to a dedicated phone number.
Users will then receive a text with a link to a form asking for details of the incident and each
notification is sent directly to the police for intelligence gathering and investigation purposes.
Initial use cases
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Opt-in SMS: Keyword text-in to initiate
reporting workflow
Automation: Inbound text triggers an SMS with a link
to a form for completion. Submitted forms sent to police
for investigation
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Dedicated Alias: Inbound communications will be
clearly authored by Victoria Police
Rich messaging: A dedicated microsite with input
fields for data gathering with media upload capabilities
Reporting features: Detailed insights to help inform
and refine processes.
Customer benefits
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Increase reporting: Members of the public can easily
report incidents discreetly without having to confront
offenders
Enhance community engagement: Providing
information to police assists in investigations and helps
public perceptions of safety
Deter potential offenders: Overwhelming presence of
campaign posters on transport, and the discreet nature
of reporting will deter offenders.View entire presentation