Investor Day 2021 - Maybank Group's Five-Year Strategy: M25
Maybank2020: Achievements in Key Strategic Objectives
The Leading ASEAN Insurer
To be a leading ASEAN insurer by
leveraging synergies between Maybank's regional banking footprint and Etiqa's expertise in Takaful & bancassurance
Expanded ASEAN footprint from Malaysia and Singapore
to the Philippines (2014), Indonesia (2017) and Cambodia
(2020).
Regular Premium/Contribution Bancassurance
Market Share in Malaysia:
2020: No. 1 (20.4%)
2016: No. 2 (17.3%)
Life/Family APE Bancassurance
Market Share in Malaysia:
2020: No. 1 (19.4%)
2016: No. 2 (16.0%)
Highest ever revenue:
RM11.27 billion in 2020
(in gross written
premium).
NPS in Malaysia:
2020: 24
2016: -7
1
No. 1:
•
General Takaful Provider in Malaysia.
Online Insurer with over 66% market share
in Malaysia.
Winner:
•
Best Takaful Company 2019 (International Takaful
Awards)
Top Bancatakaful Producer 2020 (Malaysian Takaful
Association)
Implemented Insurance
Advisor Model driving
growth in
bancassurance regular
premium, achieving No.
1 position in Malaysia.
Introduced Etiqa's
Smile App enabling
customers to access the
full extent of services
including policy details,
service providers and
claim submission.
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