Investor Presentaiton
Annual Report
AR
2022
SUMMARY
Relationship
CITIZEN SERVICE
The main citizen service channels of the BCB are the Contact us, for registering demands online; the 145 hotline, a service
available on business days from 8am to 8pm; and the Electronic Filing System, for sending digital documents over the internet.
In-person service at the BCB headquarters in Brasília has been suspended since March 2020 due to the pandemic. Din is the
BCB's virtual assistant, launched in 2019. It answers frequently asked questions from users about Registrato reports and
the Sistema Valores a Receber, as well as helps calculate loan interest or the time needed to save a certain amount of money,
search for a bank authorized by the BCB, and check the status of requests or complaints filed with the BCB.
Contact us
WHO WE
ARE
OUR
STRENGTH
AND
OUR
RESOURCES
OUR
RESULTS
Phone
رہی
You can contact us here
2020
2021
470,485
481,264
2022
464,371
Electronic filing
Chatbot
2020
11,714
2021
7,666
2022
2,473
2020
109,794
2020
83,148
2021
221,486
2021
102,064
2022
283,346
2022
853,511
!
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