Investor Presentaiton
EXAMPLE CLIENT CHARTER: UGANDA INVESTMENT
AUTHORITY
The Uganda Investment Authority (UIA) is known to be one of the most successful IPAs in Africa.
The Authority attributes part of its success to its client charter. UIA's mission is to "make a
significant and measurable contribution on Uganda's economic development by stimulating local
and foreign investments, promoting exports and creating sustainable employment in all regions of
Uganda." The Authority has translated this mission in its client charter by setting specific targets
for its services. Part of this charter deals with investment promotion and targets set for service
delivery by UIA officials:
Services
Investment promotion
Time
Cost
(a) Response to investor inquiries
(i) Email inquiries
(ii) Fax and letters
(iii) Walk in
(iv) Meetings
(v) Business appointment
(b) Provision of information
(i)
Electronic
(ii) Printed
(iii) Website update
(c) Preparation and confirmation of Itinerary for potential
investors
UNITED NATIONS
♠ ESCAP
Economic and Social Commission for Asia and the Pacific
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United Nations Economic and Social Commission for Asia and the PacificView entire presentation