Investor Presentaiton
41
Hong Kong: Resilient platform to serve customers
Customer
advocacy
Multi-
distribution
platform
Satisfaction
#1
Retention
>98%
Voice of customers¹
Strong loyalty
Active agents
Banca value
+86% Q2/Q1
5.9/active
H&P policies
Shifting mix to H&P policies
Omni-channel Platform to Serve
1.35m customers
Digital self-servicing 195k transactions
Resilient distribution platform
Agency
Top 3 Agency
Banca
#1 Strategic
Bank Partnership
Product
proposition
Product innovation
New to Pru
24% Q2 APE 2/3
New customer proposition² Customers bought H&P
Broker
Quality Focused
HY22 NBP by Channel
All data for the first 6 months unless otherwise stated.
1. Double-blind customer satisfaction survey conducted by an independent third-party agency.
2. Refers to Individual life business.View entire presentation