Investor Presentaiton
DELIVERING EASE AND RELIABILITY
Industry leading customer perception - #1LCC¹
Driving customer preference through
Ease-customer experience focus
UK
FR
CH
Brand awareness
#1
#1LCC #1LCC
Delivering on value
#1
#1
Delivering on network
#1LCC #1LCC
#1LCC
#1
#1LCC
#1LCC #1LCC
#1LCC
#1LCC
#1LCC
1) Source: Kantar Brand Tracker (Sep 22)
x
Delivering on reliability
Making travel easy
Investment into resilience delivering
No.1/2
OTP in core
markets¹
79%
Customer
satisfaction
78%
Seats booked
by returning
customers
Communications
Mitigating anxiety through timely information flows
Airport journey
Reduce queuing through technology enhancements
Inflight offering
Personalised through connected technology
Disruption management
Streamlined policies & automated solutions
Reliability on time performance delivery
Processes oversight:
-
Base driven focus & reporting
Prior to Departure
Crew rostering & standby allocation
On the day
First wave execution, key to delivery
Improving the customer journey
1) Core markets of UK, France, Germany, Italy, Netherlands and Switzerland where a carrier has >10% market share.
HY 2023 RESULTS
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